5 results for Help Desk Analyst I in Tempe, AZ

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Responsibilities: • Handle an average of 10 customer tickets per day• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues• Collaborate with Managed Service Providers (MSP) for escalated issues• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft• Use Active Directory to manage user accounts and access controls• Assist with the configuration and management of Apple Devices and Computer Hardware• Carry out deployment tasks as necessary• Leverage skills in Configuration Management to ensure systems are running optimally

Help Desk Specialist We are assisting a client in Phoenix, AZ, in their search for a skilled Help Desk Specialist. This position offers a great opportunity to join a dynamic IT team and provide exceptional technical support to company employees and clients. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a commitment to delivering a positive user experience. This is a contract-to-hire/temporary/full-time opportunity depending on the role's classification.Key Responsibilities:<ul><li>Provide first-level technical support via phone, email, and ticketing systems, resolving IT-related issues efficiently and effectively.</li><li>Diagnose and troubleshoot hardware, software, and network issues.</li><li>Log and update tickets in the help desk system, ensuring accurate documentation of issues, resolutions, and follow-up actions</li><li>Collaborate with internal teams and escalate unresolved technical problems to the appropriate IT staff.</li><li>Support end-users in the setup and configuration of hardware, software, and systems, including desktops, laptops, printers, smartphones, and business applications.</li><li>Assist in user account management, including password resets and application access.</li><li>Provide support for remote workers, assisting with VPNs, virtual desktops, and other remote working technologies.</li><li>Maintain strong customer service standards, ensuring issues are resolved promptly and users are kept informed throughout the process.</li><li>Identify recurring issues and suggest process improvements or solutions to prevent future problems </li></ul>

Desktop Support Analyst We are in the process of hiring a Desktop Support Analyst for our team in the metal fabrication industry, located in Cypress, California. As a Desktop Support Analyst, you will be tasked with handling IT-related issues, including support for desktops, laptops, printers, and handheld scanners. Your proficiency in operating systems, applications, and technologies will be crucial to your role. Responsibilities: • Provide support for desktop and application technologies including desktops/laptops, printers, and handheld scanners. • Display a strong working knowledge of the Windows OS and desktop productivity tools such as Microsoft Office. • Manage virtualization technologies and active directory operations. • Understand and troubleshoot networking protocols like TCP/IP, DNS, DHCP. • Support VPN applications and Microsoft products and applications, including Windows OS, Office Suite, Teams. • Offer web browser support for platforms such as Chrome, Edge. • Utilize IT Service Management Systems like ServiceNow. • Handle operating systems like Windows, MacOS, Linux. • Manage mobile device management (MDM) solutions and file-sharing platforms like OneDrive, SharePoint. • Support remote desktop protocols and tools. • Provide support for email systems and protocols, including Microsoft Exchange, Outlook, IMAP/SMTP. • Implement endpoint security solutions and offer printer and peripheral support. • Use collaboration tools effectively.

Desktop Support Analyst We are on the lookout for a Desktop Support Analyst to join our team based in Phoenix, Arizona. This role offers a long-term contract employment opportunity. The selected individual will be responsible for a variety of tasks including Android development, managing Cisco and Citrix technologies, handling computer hardware issues, and more. Responsibilities: • Provide exceptional support for Android development projects. • Manage and troubleshoot Cisco Technologies to ensure smooth operations. • Administer Citrix technologies, resolving any issues that may arise. • Maintain and repair computer hardware as necessary. • Utilize Dell Technologies for various tasks and operations. • Oversee the Active Directory, ensuring it continues to function optimally. • Support and troubleshoot Apple devices within the organization. • Implement and manage Backup Technologies to secure company data. • Perform Configuration Management tasks to ensure system stability and efficiency.

Desktop Support We are seeking a detail-oriented and tech-savvy Desktop Support Specialist to join a client's IT team in Phoenix. This role focuses on ensuring the functionality and efficiency of end-user systems, providing technical support, and maintaining IT-related hardware, software, and networking components. The ideal candidate is equipped with strong troubleshooting skills and excellent customer service abilities.Key Responsibilities:<ul><li>Provide technical assistance to end-users for hardware, software, and network-related issues.</li><li>Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Troubleshoot and resolve Windows OS, Mac OS (if applicable), and Microsoft Office 365 issues.</li><li>Diagnose and resolve issues related to network connectivity, VPN access, and Wi-Fi troubleshooting.</li><li>Coordinate with IT teams or vendors for equipment repairs or software updates as needed.</li><li>Ensure all IT equipment adheres to company policies and security protocols.</li><li>Document incidents, troubleshooting steps, and resolutions in a ticketing system (e.g., ServiceNow, Zendesk).</li><li>Provide support for remote users, including setups, configurations, and troubleshooting.</li><li>Assist in workstation deployment, including imaging and patch management.</li><li>Educate employees on best practices related to technology use, security, and self-service IT tools.</li></ul>