<p>We are looking for a dedicated HR Coordinator to provide exceptional support to employees in a Remote role. In this role, you will address inquiries related to human resources benefits, employment processes, and organizational policies while ensuring a seamless experience for all employees. This is a long-term contract position where professionalism, confidentiality, and exceptional customer service are key.</p><p><br></p><p>Responsibilities:</p><p>• Respond to employee inquiries regarding HR benefits, policies, and employment-related matters with accuracy and professionalism.</p><p>• Log cases promptly and correctly into the case management system to track and resolve issues efficiently.</p><p>• Guide employees through various life-cycle processes, offering clarity and support at every stage.</p><p>• Assess and escalate complex issues to Tier 2 specialists for further resolution.</p><p>• Collaborate with team members to brainstorm and implement solutions to improve employee satisfaction.</p><p>• Utilize knowledge databases, policies, and procedures to provide accurate information to employees.</p><p>• Coordinate with internal partners, such as Payroll and Benefits teams, to ensure employees receive correct and timely information.</p><p>• Collect and validate necessary data to process manual employee transactions and ensure proper escalation when required.</p><p>• Maintain discretion and tact when handling sensitive or confidential employee information.</p><p>• Support inquiries related to company initiatives, crisis events, and annual programs.</p>