17 results for Sr Customer Service Representative in St. Paul, MN

Senior Customer Service Representative We are seeking a highly skilled Senior Customer Service Representative to join our team in St. Paul, MN. This is a 6-month contract-to-hire position offering the opportunity to transition into a permanent role. The ideal candidate will have extensive experience in customer service, excellent problem-solving abilities, and strong communication skills. If you thrive in a fast-paced environment and are passionate about providing outstanding customer support, we encourage you to apply. Key Responsibilities: Serve as a primary point of contact for customers, handling inquiries, resolving issues, and providing solutions promptly and professionally. Process customer orders, returns, and exchanges accurately and efficiently. Maintain detailed and accurate records of customer interactions in the CRM system. Collaborate with internal teams, including sales, logistics, and operations, to ensure seamless customer experiences. Assist in training and mentoring entry level customer service representatives. Monitor and track customer service metrics to ensure service quality and efficiency. Escalate complex customer concerns to management as needed. Stay updated on company products, policies, and industry trends to provide accurate information to customers.

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative in Minneapolis, Minnesota. The role will be centered within the healthcare industry, where you will be tasked with handling customer applications, maintaining customer records, and resolving customer inquiries. Responsibilities • Efficiently handle customer credit applications. • Monitor customer accounts and take necessary action. • Maintain detailed and accurate records of customer credit. • Resolve customer inquiries in a timely and effective manner. • Utilize your skills in customer service, video communication, and healthcare related tasks. • Collaborate with offshore teams as necessary. • Apply your knowledge of TRICARE and NIS in relevant scenarios. • Use your proficiency in R Code for data analysis and reporting tasks.

Customer Service Representative Do you have a passion for helping others and providing exceptional service? Robert Half is seeking a highly motivated Customer Service Representative for an exciting opportunity in the Richfield, MN area. As a Customer Service Representative, you will be responsible for ensuring a positive customer experience by addressing inquiries, resolving issues, and delivering outstanding support in a professional and timely manner.Join a growing team and make a difference by improving the customer experience one interaction at a time! Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and live chat inquiries to assist customers with product or service-related questions and concerns.</li><li>Resolve customer complaints and issues through effective problem-solving and critical thinking skills.</li><li>Deliver accurate information and guidance about products, services, processes, and policies.</li><li>Maintain detailed and accurate records of customer interactions using CRM or other designated software.</li><li>Collaborate with internal teams to ensure resolution of escalated issues.</li><li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li><li>Proactively identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? We’re looking for a reliable and personable Customer Service Representative to join our growing team in the Twin Cities, MN! This is a fully on-site role, offering you the opportunity to make a direct impact by providing outstanding service to our customers and ensuring satisfaction throughout every interaction. Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers while maintaining professional and friendly communication.</li><li>Assist customers by addressing inquiries, resolving complaints, and providing information about products, services, or policies.</li><li>Process orders, track shipments, and manage customer accounts with accuracy and attention to detail.</li><li>Collaborate with internal teams to ensure timely resolution of customer concerns.</li><li>Maintain customer records by updating account information and documenting all interactions using CRM software.</li><li>Identify customer needs and suggest improvements or add-ons to enhance their overall experience.</li><li>Follow company guidelines and workflows while ensuring compliance with customer service standards.</li></ul>

Customer Service Representative We are in search of a Customer Service Representative who will be a part of our team in Minneapolis, Minnesota. The chosen candidate will primarily focus on handling customer inquiries, maintaining comprehensive customer records, and processing customer applications. This role also involves monitoring customer accounts and taking necessary actions. Responsibilities: • Efficiently handle customer inquiries and concerns, providing solutions and ensuring customer satisfaction. • Process customer applications with accuracy and speed, ensuring all information is up-to-date and correct. • Maintain comprehensive and accurate customer records, including all correspondences and interactions. • Monitor customer accounts regularly, identifying any issues or discrepancies and taking appropriate actions. • Use your healthcare knowledge to provide relevant information and services to our customers. • Exhibit proficiency in R code, using it to track, analyze, and report on customer data. • Collaborate with offshore teams for seamless customer service operations. • Utilize TRICARE and NIS systems for better service delivery and customer data management. • Adapt to different work schedules, ensuring round-the-clock customer support. • Use video communication tools effectively for remote customer interactions.

Customer Service Representative Job Overview:We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity targeting an individual local to the West Metro area of Minnesota, and is a long-term contract to full-time engagement. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li>Handle customer inquiries concerning order status, delivery dates, product specifications, and warranty status</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Collaborate with sales personnel to enhance customer service</li><li>Utilize a CRM for documenting customer interactions, managing customer complaints, and providing customer feedback on process improvements</li><li>Conduct research to resolve issues related to mis-shipments, financial matters, and device history</li><li>Provide internal customer service support to the manufacturing facility by clarifying orders, communicating changes to custom orders, and following up on product delivery commitments</li><li>Fulfill orders for stock products and accessories</li><li>Undertake special projects as assigned.</li></ul>

Customer Service Representative We are offering a long-term contract employment opportunity for a Customer Service Representative in the Health Insurance industry, based in Eden Prairie, Minnesota, United States. In this role, you will be working on processing customer applications, maintaining precise customer records, and handling customer inquiries. Your role also involves monitoring customer accounts and taking suitable action. Responsibilities: • Efficiently process customer credit applications, ensuring accuracy • Keep customer credit records updated and precise • Handle and resolve customer inquiries in a timely manner • Monitor customer accounts and take appropriate actions when necessary • Utilize skills such as video and R Code • Apply knowledge of HealthCare.gov during customer interactions • Cooperate with offshore teams when needed • Have an understanding of TRICARE and NIS in the context of customer service.

Outbound Customer Service Representative This is a telecommuting position in a challenging, fast paced, high-volume operation, where accuracy and quality are essential. Primary Responsibilities:<ol><li>Contact providers, hospitals and/or clinical staff via phone and email to explain program and request, set commitments for information return, and explain options for completing and transmitting information.</li><li>Develop and manage on-going relationships with providers to reduce provider abrasion and drive program participation.</li><li>You will be responsible for making approx. 40 - 60 outbound calls daily and meeting program specific metrics outlined by leadership. </li><li>In addition to initial outreach, you will perform research to locate providers, prepare data for release, and conduct follow-up.</li><li>Your day will consist of 95% phone work and 5% research and data entry.</li><li>Respond to coaching and various forms of feedback and quality analysis to meet or exceed performance metrics.</li><li>Adhere to Protected Health Information PHI policies and practices.</li></ol>

Medicaid Healthcare Customer Service Representative We are offering a long-term contract employment opportunity for an experienced Healthcare Customer Service Representative to join our team. Our industry is healthcare and the role will be fully remote. As a Customer Service Representative, you will be supporting Care Delivery Organizations and assisting a large patient base. Responsibilities: • Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations• Accurately documenting all patient interactions and information• Providing exceptional customer service at all times• Efficiently handling data entry tasks and order entry operations• Corresponding with patients via email as needed• Scheduling appointments for patients• Managing both inbound and outbound calls to resolve patient issues• Utilizing Microsoft Excel and Word for various administrative tasks• Navigating through health care audits, specifically those related to Medicare and Medicaid• Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines• Ensuring strict adherence to HIPPA regulations and other privacy laws.

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative. This role is remote and primarily functions within Pacific Time Zones. Responsibilities:• Accurately process patient data, including appointments, authorizations, claims, invoices, eligibility benefits, and appeals• Provide exceptional customer service, demonstrating care and concern for every internal and external customer• Maintain the performance goals established for the position, focusing on patient satisfaction, accuracy, quality, and consistent attendance• Utilize double monitors for data entry and resource use, ensuring adherence to guidelines• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load to resolve and/or document patient issues• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures• Translate oral information into concise and accurate written documentation per guidelines• Act as a patient advocate, providing services to internal and external customers involving the exchange of complex and sensitive information• Assist new or potential members in the choice of Primary Care Physician (PCP) and supply general information about the medical group• Page clinicians and assist Telehealth Nurses as necessary.

Client Service Coordinator We are seeking a highly organized and detail-oriented Client Services Coordinator in Minneapolis, MN. The Client Services Coordinator will serve as the primary point of contact for residential clients, ensuring seamless communication between both clients and internal teams. This role involves scheduling services, handling incoming inquiries, processing work orders, and supporting overall business operations to enhance client satisfaction for our client's organization. Responsibilities:<ul><li>Respond to client inquiries via phone, email, and in-person, resolving concerns in a courteous manner.</li><li>Serve as the primary liaison between clients and internal teams, providing timely and professional communication.</li><li>Manage scheduling and dispatching of service crews for residential services.</li><li>Process work orders, proposals, and invoices accurately and efficiently.</li><li>Ensure accurate management and updating of the CRM database, including client records, services rendered, and billing information.</li><li>Monitor and follow up on client satisfaction, addressing any service issues promptly.</li><li>Collaborate with field teams to ensure job completion and quality standards are met.</li><li>Support the sales and operations teams with administrative tasks and reporting.</li><li>Participate in initiatives aimed at enhancing internal processes and improving the overall client experience.</li><li>Perform general office duties, including filing, data entry, and document preparation.</li><li>Provide support for special projects and team objectives as needed.</li></ul>

Call Center Are you an effective communicator who enjoys helping customers and resolving issues? Do you thrive in a fast-paced environment where excellent service is prioritized? We’re hiring Call Center Representatives to join our team in the Twin Cities, MN! This is a fully on-site position, where you’ll become an essential part of our team by delivering outstanding customer support and building lasting connections. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls, providing professional and friendly assistance.</li><li>Respond to customer inquiries regarding products, services, billing, and account management.</li><li>Troubleshoot and resolve customer issues while ensuring a positive resolution experience.</li><li>Accurately document customer interactions and details using company systems and software.</li><li>Strive to meet and exceed performance metrics, including call response time, resolution rates, and customer satisfaction scores.</li><li>Collaborate with teammates and supervisors to address escalations and identify process improvements.</li><li>Stay informed about company products, policies, and updates to provide accurate information to customers.</li></ul>

Customer Service Do you thrive on delivering exceptional customer experiences? Robert Half is seeking a detail-oriented and professional Customer Service Representative for a promising opportunity in Bloomington, MN. This role is perfect for someone who enjoys problem-solving, communicating with customers, and making a positive impact with each interaction. Join a growing company that values teamwork, innovation, and dedication to high-quality service! Responsibilities:<ul><li>Manage incoming and outgoing customer communications via phone, email, and online channels.</li><li>Resolve customer inquiries, issues, and complaints with professionalism and efficiency.</li><li>Educate customers by providing clear, accurate information about products, services, and company policies.</li><li>Accurately record customer interactions in the company’s CRM system or other designated platforms.</li><li>Work collaboratively with internal departments to resolve escalated issues and ensure customer satisfaction.</li><li>Contribute to achieving departmental performance metrics, including resolution times and customer satisfaction ratings.</li><li>Identify trends or recurring issues and recommend ideas for improving processes and the overall customer experience.</li></ul>

Senior Credit Analyst - Banking Job Posting: Senior Credit Analyst – Community Bank (Twin Cities)Join a growing, multi-branch Community Bank in the Twin Cities as a Senior Credit Analyst! In this role, you will play a key part in assessing borrowers' creditworthiness through comprehensive underwriting and credit analysis. You'll contribute to risk evaluations, financial statement analyses, and loan administration, as well as work closely with relationship managers and the Chief Credit Officer. This is a fantastic opportunity to make a meaningful impact at a dynamic financial institution.Key Responsibilities<ul><li>Prepare detailed and concise credit approval presentations and annual reviews.</li><li>Analyze interim and year-end financial statements, personal financial statements, and tax returns.</li><li>Collaborate with relationship managers to ensure timely completion of financial spreads.</li><li>Assist with month-end reporting, credit workouts, and problem loan reports.</li><li>Participate in the Appraisal Committee by ordering and reviewing appraisals and conducting internal real estate evaluations.</li><li>Perform other relevant duties as assigned.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree or equivalent experience in the financial analysis field (4–10 years related experience preferred).</li><li>At least 3+ years as a credit analyst, with formal training in credit/cash flow analysis ideal.</li><li>Proficiency in financial analysis software and Microsoft Word and Excel.</li><li>Strong verbal/written communication skills and the ability to handle sensitive financial data with confidentiality.</li><li>Excellent analytical abilities.</li></ul>If you’re a finance professional ready to elevate your career in a fast-paced environment, we'd love to hear from you!Contact: Douglas Rickart at 612-249-0330 or connect with him on LinkedIn. Alternatively, click the application link to apply today.

Client Services Manager Job Posting – Client Services Manager – Wealth Management Industry Our client, a well established Wealth Management firm, in the Twin Cities is seeking a proven Client Services Manager to join their firm. In this position you will be responsible for Compliance, Operational Management, Business Plan development, new employee onboarding, and other location development responsibilities. This position is essentially providing oversite for the firms continued growth. The position requires a series 9/10 or 24 (or the ability to be licensed quickly), 3+ years’ experience in wealth management and a well-rounded background in the industry. Our client offers a compensation package with a base salary $80,000-$110,000 (depending on experience and licensing), excellent benefits and excellent career development opportunities. If you are interested in joining this small family culture firm please contact Douglas Rickart on LinkedIn, call Doug at 612-249-0330 or apply through the link provided.

ServiceNow Admin/Help Desk Liaison In this role, you will be a key player in optimizing and supporting the ServiceNow platform for the organization. As a hands-on team member, you will handle diverse priorities, act as a point of contact for system upgrades, support tickets, and collaborate with external analytics partners. With a combination of technical expertise, adaptability, and strong problem-solving skills, you'll contribute to the improvement and maturity of IT operations. Key Responsibilities:<ul><li>Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support.</li><li>Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs.</li><li>Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests.</li><li>Develop strategies to improve efficiency and address system/process gaps proactively.</li><li>Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support.</li><li>Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment.</li><li>Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11.</li><li>Provide knowledge and leadership in addressing system concerns for users.</li><li>Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives.</li></ul>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).