46 results for Customer Experience Specialist in St. Paul, MN

Customer Service Representative Job Overview:We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Senior Customer Service Representative We are seeking a highly skilled Senior Customer Service Representative to join our team in St. Paul, MN. This is a 6-month contract-to-hire position offering the opportunity to transition into a permanent role. The ideal candidate will have extensive experience in customer service, excellent problem-solving abilities, and strong communication skills. If you thrive in a fast-paced environment and are passionate about providing outstanding customer support, we encourage you to apply. Key Responsibilities: Serve as a primary point of contact for customers, handling inquiries, resolving issues, and providing solutions promptly and professionally. Process customer orders, returns, and exchanges accurately and efficiently. Maintain detailed and accurate records of customer interactions in the CRM system. Collaborate with internal teams, including sales, logistics, and operations, to ensure seamless customer experiences. Assist in training and mentoring entry level customer service representatives. Monitor and track customer service metrics to ensure service quality and efficiency. Escalate complex customer concerns to management as needed. Stay updated on company products, policies, and industry trends to provide accurate information to customers.

Customer Service Representative Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity targeting an individual local to the West Metro area of Minnesota, and is a long-term contract to full-time engagement. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li>Handle customer inquiries concerning order status, delivery dates, product specifications, and warranty status</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Collaborate with sales personnel to enhance customer service</li><li>Utilize a CRM for documenting customer interactions, managing customer complaints, and providing customer feedback on process improvements</li><li>Conduct research to resolve issues related to mis-shipments, financial matters, and device history</li><li>Provide internal customer service support to the manufacturing facility by clarifying orders, communicating changes to custom orders, and following up on product delivery commitments</li><li>Fulfill orders for stock products and accessories</li><li>Undertake special projects as assigned.</li></ul>

Customer Service Representative Do you have a passion for helping others and providing exceptional service? Robert Half is seeking a highly motivated Customer Service Representative for an exciting opportunity in the Richfield, MN area. As a Customer Service Representative, you will be responsible for ensuring a positive customer experience by addressing inquiries, resolving issues, and delivering outstanding support in a professional and timely manner.Join a growing team and make a difference by improving the customer experience one interaction at a time! Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and live chat inquiries to assist customers with product or service-related questions and concerns.</li><li>Resolve customer complaints and issues through effective problem-solving and critical thinking skills.</li><li>Deliver accurate information and guidance about products, services, processes, and policies.</li><li>Maintain detailed and accurate records of customer interactions using CRM or other designated software.</li><li>Collaborate with internal teams to ensure resolution of escalated issues.</li><li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li><li>Proactively identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Do you thrive on delivering exceptional customer experiences? Robert Half is seeking a detail-oriented and professional Customer Service Representative for a promising opportunity in Bloomington, MN. This role is perfect for someone who enjoys problem-solving, communicating with customers, and making a positive impact with each interaction. Join a growing company that values teamwork, innovation, and dedication to high-quality service! Responsibilities:<ul><li>Manage incoming and outgoing customer communications via phone, email, and online channels.</li><li>Resolve customer inquiries, issues, and complaints with professionalism and efficiency.</li><li>Educate customers by providing clear, accurate information about products, services, and company policies.</li><li>Accurately record customer interactions in the company’s CRM system or other designated platforms.</li><li>Work collaboratively with internal departments to resolve escalated issues and ensure customer satisfaction.</li><li>Contribute to achieving departmental performance metrics, including resolution times and customer satisfaction ratings.</li><li>Identify trends or recurring issues and recommend ideas for improving processes and the overall customer experience.</li></ul>

Entry-Level Supply Chain Specialist We are offering a contract to permanent employment opportunity for an Entry-Level Supply Chain Specialist in Oakdale, Minnesota. As part of our team, your primary function will be managing various aspects of our supply chain, with a focus on customer service, inventory management, and logistics. Responsibilities:• Process and initiate sales orders along with replacement orders in a timely and efficient manner• Maintain and manage an accurate inventory control system through regular updates and postings• Assist in validating pricing on sales invoices as required• Provide periodic updates on order status and tracking information to relevant stakeholders• Support marketing and sales initiatives with necessary data and logistics support• Attend training sessions as required to stay updated with the latest industry practices• Ensure effective follow-up communication with sales reps, distributors, and other team members• Utilize Microsoft Excel for data management and reporting purposes• Handle customer inquiries and resolve any issues related to invoices and billing• Perform other tasks as assigned to ensure the smooth functioning of the supply chain operations. *Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment. Please submit your resume and call Jordan Lynch at 651-293-3973 for review and consideration.

Customer Service Representative Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? We’re looking for a reliable and personable Customer Service Representative to join our growing team in the Twin Cities, MN! This is a fully on-site role, offering you the opportunity to make a direct impact by providing outstanding service to our customers and ensuring satisfaction throughout every interaction. Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers while maintaining professional and friendly communication.</li><li>Assist customers by addressing inquiries, resolving complaints, and providing information about products, services, or policies.</li><li>Process orders, track shipments, and manage customer accounts with accuracy and attention to detail.</li><li>Collaborate with internal teams to ensure timely resolution of customer concerns.</li><li>Maintain customer records by updating account information and documenting all interactions using CRM software.</li><li>Identify customer needs and suggest improvements or add-ons to enhance their overall experience.</li><li>Follow company guidelines and workflows while ensuring compliance with customer service standards.</li></ul>

Outbound Customer Service Representative This is a telecommuting position in a challenging, fast paced, high-volume operation, where accuracy and quality are essential. Primary Responsibilities:<ol><li>Contact providers, hospitals and/or clinical staff via phone and email to explain program and request, set commitments for information return, and explain options for completing and transmitting information.</li><li>Develop and manage on-going relationships with providers to reduce provider abrasion and drive program participation.</li><li>You will be responsible for making approx. 40 - 60 outbound calls daily and meeting program specific metrics outlined by leadership. </li><li>In addition to initial outreach, you will perform research to locate providers, prepare data for release, and conduct follow-up.</li><li>Your day will consist of 95% phone work and 5% research and data entry.</li><li>Respond to coaching and various forms of feedback and quality analysis to meet or exceed performance metrics.</li><li>Adhere to Protected Health Information PHI policies and practices.</li></ol>

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative in Minneapolis, Minnesota. The role will be centered within the healthcare industry, where you will be tasked with handling customer applications, maintaining customer records, and resolving customer inquiries. Responsibilities • Efficiently handle customer credit applications. • Monitor customer accounts and take necessary action. • Maintain detailed and accurate records of customer credit. • Resolve customer inquiries in a timely and effective manner. • Utilize your skills in customer service, video communication, and healthcare related tasks. • Collaborate with offshore teams as necessary. • Apply your knowledge of TRICARE and NIS in relevant scenarios. • Use your proficiency in R Code for data analysis and reporting tasks.

Client Service Coordinator We are seeking a highly organized and detail-oriented Client Services Coordinator in Minneapolis, MN. The Client Services Coordinator will serve as the primary point of contact for residential clients, ensuring seamless communication between both clients and internal teams. This role involves scheduling services, handling incoming inquiries, processing work orders, and supporting overall business operations to enhance client satisfaction for our client's organization. Responsibilities:<ul><li>Respond to client inquiries via phone, email, and in-person, resolving concerns in a courteous manner.</li><li>Serve as the primary liaison between clients and internal teams, providing timely and professional communication.</li><li>Manage scheduling and dispatching of service crews for residential services.</li><li>Process work orders, proposals, and invoices accurately and efficiently.</li><li>Ensure accurate management and updating of the CRM database, including client records, services rendered, and billing information.</li><li>Monitor and follow up on client satisfaction, addressing any service issues promptly.</li><li>Collaborate with field teams to ensure job completion and quality standards are met.</li><li>Support the sales and operations teams with administrative tasks and reporting.</li><li>Participate in initiatives aimed at enhancing internal processes and improving the overall client experience.</li><li>Perform general office duties, including filing, data entry, and document preparation.</li><li>Provide support for special projects and team objectives as needed.</li></ul>

Collections Specialist We are offering a contract to permanent employment opportunity for a Collections Specialist in Brooklyn Center, Minnesota. The role focuses on resolving unpaid accounts and ensuring accurate records in the industry. As a Collections Specialist, you will be tasked with managing customer accounts, processing payments, and handling customer inquiries. Responsibilities • Coordinate the resolution of outstanding balances on customer accounts. • Liaise with consumers, insurance providers, and authorized third parties to discuss payment plans or resolve unpaid balances. • Verify and process customer payments and adjustments promptly and accurately. • Investigate and analyze missing information on customer accounts. • Utilize skills in Accounting Software Systems. • Ensure the proper functioning of collection processes and procedures. • Collaborate with the team to maintain accurate customer credit records. • Monitor customer accounts and take the necessary action when needed. • Handle customer inquiries related to their accounts and payments. • Manage customer credit applications and process them accurately and efficiently.

Cash Application Specialist - Hybrid We are in search of a Cash Application Specialist to join our team in Inver Grove Heights, Minnesota. This role primarily focuses on handling customer queries, processing applications, and maintaining accurate records within our organization. This role also involves monitoring customer accounts and undertaking appropriate actions when necessary. Responsibilities:• Accurately process customer credit applications in a timely and efficient manner• Maintain precise records of customer credit • Resolve customer inquiries related to cash application issues, acting as the first point of contact for escalation• Monitor bank account activity and compile daily activity reports• Ensure accurate and timely posting of receipts, discounts, and adjustments to customer accounts• Identify and obtain necessary documentation for missing remittances to post cash• Prepare daily and monthly reports for unapplied cash• Conduct monthly reconciliation of Accounts Receivable GL account• Create, assign reason code and dispute processor for disputes• Identify opportunities for improving business performance through automation and data usage• Assist in the development and enhancement of Cash Application processes for a more streamlined approach• Collaborate cross-functionally with Finance Shared Services, Treasury, Credit COE, and IT to ensure business needs are met• Ensure training documentation is accurate and regularly updated• Provide Cash application training to new employees and cross-functional candidates. If you are interested please click the APPLY NOW button to submit your resume and reach out to Emily Haan directly at 952-882-9399 for immediate consideration.

Customer Service Representative We are in search of a Customer Service Representative who will be a part of our team in Minneapolis, Minnesota. The chosen candidate will primarily focus on handling customer inquiries, maintaining comprehensive customer records, and processing customer applications. This role also involves monitoring customer accounts and taking necessary actions. Responsibilities: • Efficiently handle customer inquiries and concerns, providing solutions and ensuring customer satisfaction. • Process customer applications with accuracy and speed, ensuring all information is up-to-date and correct. • Maintain comprehensive and accurate customer records, including all correspondences and interactions. • Monitor customer accounts regularly, identifying any issues or discrepancies and taking appropriate actions. • Use your healthcare knowledge to provide relevant information and services to our customers. • Exhibit proficiency in R code, using it to track, analyze, and report on customer data. • Collaborate with offshore teams for seamless customer service operations. • Utilize TRICARE and NIS systems for better service delivery and customer data management. • Adapt to different work schedules, ensuring round-the-clock customer support. • Use video communication tools effectively for remote customer interactions.

Medicaid Healthcare Customer Service Representative We are offering a long-term contract employment opportunity for an experienced Healthcare Customer Service Representative to join our team. Our industry is healthcare and the role will be fully remote. As a Customer Service Representative, you will be supporting Care Delivery Organizations and assisting a large patient base. Responsibilities: • Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations• Accurately documenting all patient interactions and information• Providing exceptional customer service at all times• Efficiently handling data entry tasks and order entry operations• Corresponding with patients via email as needed• Scheduling appointments for patients• Managing both inbound and outbound calls to resolve patient issues• Utilizing Microsoft Excel and Word for various administrative tasks• Navigating through health care audits, specifically those related to Medicare and Medicaid• Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines• Ensuring strict adherence to HIPPA regulations and other privacy laws.

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative. This role is remote and primarily functions within Pacific Time Zones. Responsibilities:• Accurately process patient data, including appointments, authorizations, claims, invoices, eligibility benefits, and appeals• Provide exceptional customer service, demonstrating care and concern for every internal and external customer• Maintain the performance goals established for the position, focusing on patient satisfaction, accuracy, quality, and consistent attendance• Utilize double monitors for data entry and resource use, ensuring adherence to guidelines• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load to resolve and/or document patient issues• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures• Translate oral information into concise and accurate written documentation per guidelines• Act as a patient advocate, providing services to internal and external customers involving the exchange of complex and sensitive information• Assist new or potential members in the choice of Primary Care Physician (PCP) and supply general information about the medical group• Page clinicians and assist Telehealth Nurses as necessary.

Medical Billing Specialist - SNF Experience Robert Half is partnering with an Inver Grove Heights, Minnesota client in search of a detail-oriented Medical Billing Specialist with a strong background in billing for Skilled Nursing Facilities (SNFs). The ideal candidate will have extensive knowledge of insurance processes, Medicare/Medicaid guidelines, and exceptional problem-solving abilities to accurately support the billing and claims process. Key Responsibilities:<ul><li>Insurance Verification: Conduct comprehensive insurance checks, including Medicare Part A& B, Medicaid, and commercial plans, ensuring accurate documentation and compliance with coverage policies for patients shifting between stays.</li><li>Claims Preparation and Submission: Process and submit claims for DME billing such as oxygen services. Additionally you will be responsible for billing to facilities.</li><li>Account Follow-Up: Monitor outstanding claims, perform timely follow-up on unpaid invoices, and address discrepancies or denials effectively.</li><li>Customer Service: Develop strong relationships with patients, families, and facility staff by providing clear communication and empathetic support throughout the billing process.</li><li>Conflict Resolution: Resolve discrepancies and handle billing-related conflicts professionally and efficiently while maintaining client satisfaction.</li><li>Regulatory Compliance: Maintain expertise in compliance with Medicare, Medicaid, and commercial payer guidelines, including documentation and regulations specific to skilled nursing settings.</li><li>Collaborative Teamwork: Work effectively with interdisciplinary teams to ensure accurate record keeping and payment tracking.</li></ul>

Call Center Are you an effective communicator who enjoys helping customers and resolving issues? Do you thrive in a fast-paced environment where excellent service is prioritized? We’re hiring Call Center Representatives to join our team in the Twin Cities, MN! This is a fully on-site position, where you’ll become an essential part of our team by delivering outstanding customer support and building lasting connections. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls, providing professional and friendly assistance.</li><li>Respond to customer inquiries regarding products, services, billing, and account management.</li><li>Troubleshoot and resolve customer issues while ensuring a positive resolution experience.</li><li>Accurately document customer interactions and details using company systems and software.</li><li>Strive to meet and exceed performance metrics, including call response time, resolution rates, and customer satisfaction scores.</li><li>Collaborate with teammates and supervisors to address escalations and identify process improvements.</li><li>Stay informed about company products, policies, and updates to provide accurate information to customers.</li></ul>

Customer Service Representative We are offering a long-term contract employment opportunity for a Customer Service Representative in the Health Insurance industry, based in Eden Prairie, Minnesota, United States. In this role, you will be working on processing customer applications, maintaining precise customer records, and handling customer inquiries. Your role also involves monitoring customer accounts and taking suitable action. Responsibilities: • Efficiently process customer credit applications, ensuring accuracy • Keep customer credit records updated and precise • Handle and resolve customer inquiries in a timely manner • Monitor customer accounts and take appropriate actions when necessary • Utilize skills such as video and R Code • Apply knowledge of HealthCare.gov during customer interactions • Cooperate with offshore teams when needed • Have an understanding of TRICARE and NIS in the context of customer service.

Collections Specialist We are in search of a Collections Specialist to join our team. In this role, you will manage high-value accounts, collaborate with internal teams and clients to resolve payment issues, and maintain strong client relationships. This position offers a long-term contract employment opportunity. Responsibilities:• Handle the collection processes for accounts that are overdue• Use tools such as Oracle ERP, Salesforce CRM, and GetPaid to manage accounts• Collaborate with resellers and end users to optimize cash flow and resolve payment delays• Investigate issues leading to non-payment and work towards their resolution• Maintain a positive relationship with clients while meeting collection targets• Administer and process customer credit applications with accuracy and efficiency• Monitor customer accounts and take necessary action• Maintain accurate records of customer credit• Help in the administration of claims• Perform billing functions and answer inbound calls when necessary

Invoice Specialist We are offering a long-term contract employment opportunity for an Invoice Specialist in the machinery manufacturing industry. In this role, you will be working heavily with SAP Ariba, assisting with supplier onboarding and handling high volume customer service with suppliers. Responsibilities: • Manage the onboarding of suppliers into the SAP Ariba system• Provide high-level customer service to suppliers, addressing their inquiries and concerns• Learn and understand the processes of the Ariba system to effectively guide suppliers• Handle data entry tasks efficiently, ensuring the accuracy of numeric entries• Maintain and strengthen supplier relationships for the company• Utilize Microsoft Excel for various tasks and data management• Monitor and manage supplier accounts, taking appropriate actions when necessary• Collaborate with other team members to ensure smooth operations within the manufacturing industry• Maintain a comprehensive and updated record of supply agreements• Work towards the expansion of the supplier base, identifying and engaging potential suppliers.

Accounts Payable Specialist Our client is seeking a contract Accounts Payable Specialist to become an integral part of its rapidly growing team. As the Accounts Payable Specialist, you will match and batch code, resolve A/P issues, process expense reports, update and reconcile sub-ledger to G/L, and process checks. You will report to the Accounting Manager and have opportunity for career growth and quick advancement within this dynamic department. Responsibilities- Primary responsibility is to handle the administrative and clerical needs of the AP/Finance Department- Execute daily processes and controls accurately and in a timely manner; provide compliance with Company policies- Providing customer service to internal business partners- Providing internal and external audit assistance as required- Open, sort and distribute daily department mail- Sort, log, photocopy, and file invoices, checks, and other documents- Verify, log and mail checks, including expediting special handling- Perform special projects as assigned *Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment. Please submit your resume and call Jordan Lynch at 651-293-3973 for review and consideration.

Collections Specialist We are offering an exciting opportunity for a Collections Specialist in the heart of Bloomington, Minnesota. As a Collections Specialist, you will be in an essential role within our finance department, handling key responsibilities related to customer invoice management and account reconciliation in a highly organized and detail-oriented manner. Responsibilities: • Manage customer invoices actively and ensure follow-ups on any outstanding ones • Engage with customers to settle overdue accounts and ensure payments are made on time • Cultivate and maintain robust relationships with customers to expedite the resolution of billing issues • Flag accounts that are at risk of delinquency and escalate them appropriately • Conduct thorough reconciliation of customer accounts to ensure all payments, credits, and invoices are recorded accurately • Investigate and resolve any discrepancies between customer records and our internal accounting records • Prepare monthly aging reports to aid in identifying potential collection issues • Utilize Accounting Software Systems, CRM, and Epic Software proficiently for efficient handling of Accounts Receivable (AR), Answering Inbound Calls, Billing Functions, and Claim Administration.

Cash Application Specialist Job Title: Cash Applications SpecialistLocation: Training Onsite in Eden Prairie - Option for Fully Remote After Job Summary: We are seeking a detail-oriented and proactive Cash Applications Specialist to join a local finance team. The ideal candidate will be responsible for accurately applying customer payments to their respective accounts, resolving discrepancies, and ensuring the integrity of financial records. This role plays a critical part in optimizing cash flow and supporting the company’s overall financial health. Key Responsibilities:<ul><li>Payment Application: Accurately post customer payments, including checks, ACH, credit card transactions, and wire transfers, to customer accounts in the company’s accounting system.</li><li>Reconciliation: Reconcile unapplied cash and aged receivables, ensuring timely resolution of discrepancies and identifying trends for potential issues.</li><li>Discrepancy Resolution: Investigate and resolve payment discrepancies by working closely with customers, sales teams, and internal departments to ensure accurate allocation of funds.</li><li>Reporting: Prepare and maintain detailed reports on daily cash receipts, aging reports, and unapplied cash to ensure proper tracking of customer payments and outstanding balances.</li><li>System Maintenance: Update and maintain accurate records in the company’s financial systems, ensuring all transactions are documented and compliant with internal controls.</li><li>Customer Communication: Interface with customers to resolve payment-related inquiries, including researching and answering questions about payment status, account balances, and discrepancies.</li><li>Collaboration: Work closely with the accounts receivable and collections teams to ensure smooth communication and resolution of issues impacting cash applications.</li><li>Process Improvement: Identify areas for improvement in cash application processes and collaborate with management to implement solutions that increase efficiency and reduce errors.</li></ul>

Mailroom Specialist Are you detail-oriented, highly organized, and thrive in a hands-on environment? We are seeking a Mailroom Specialist to join our team in the Twin Cities, MN! In this fully on-site role, you will play a key part in managing our organization’s mail and package processes, ensuring operational efficiency and smooth communication flow. Key Responsibilities:<ul><li>Receive, sort, and distribute incoming mail and packages accurately and in a timely manner.</li><li>Prepare and process outgoing mail, including shipments via USPS, FedEx, UPS, and other courier services.</li><li>Operate and maintain mailroom equipment such as postage meters, printers, and scanners.</li><li>Maintain an organized and well-stocked mailroom by managing supply inventory and placing orders as needed.</li><li>Track and log shipments to ensure accountability and confirm delivery status using appropriate software tools.</li><li>Collaborate with internal teams to coordinate large-scale mailings or special delivery needs.</li><li>Provide support with administrative tasks such as data entry, file management, and maintaining records.</li><li>Adhere to all company policies regarding confidentiality and handling sensitive documents.</li></ul>

Billing Specialist Our client is looking for a Billing Specialist to take on an exciting job opportunity! The Billing Specialist will be responsible for creating invoices and credit memos, issuing them to customers and updating customer files. This position is a long term contract opportunity in St. Paul, Minnesota. Job Duties:- Issue invoices to customers- Issue monthly customer statements- Update customer files with issued invoices- Process credit memos- Update the customer master file with contact information- Enter invoices into customer invoicing web sites *Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment. Please submit your resume and call Jordan Lynch at 651-293-3973 for review and consideration.