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7 results for It Support Technician in St Augustine Fl

IT Support Specialist <p>Robert Half, a global leader in talent solutions, is seeking an experienced and proactive <strong>IT Support Specialist</strong> to join our team. This role is ideal for someone with a strong technical background, excellent problem-solving skills, and expertise in Office 365, Intune, and PowerShell scripting. If you’re passionate about delivering exceptional IT support and driving technological efficiency, we’d love to hear from you!</p><p><strong>Position Summary</strong></p><p>As an IT Support Specialist, you will play a vital role in maintaining and enhancing IT systems, resolving technical issues, and ensuring a seamless technology experience for end-users. Your expertise in Office 365, Intune, and PowerShell scripting will be instrumental in automating processes, managing devices, and optimizing the IT infrastructure.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 support for end-users, resolving hardware, software, and network-related issues.</li><li>Administer and maintain Office 365 environments, including email, SharePoint, Teams, and OneDrive.</li><li>Configure, deploy, and manage devices using Microsoft Intune for endpoint management and security.</li><li>Develop and maintain PowerShell scripts to automate IT tasks and streamline operations.</li><li>Perform user account management, including onboarding/offboarding and access control in Active Directory and Office 365.</li><li>Troubleshoot and resolve technical issues related to Windows operating systems, network connectivity, and application software.</li><li>Collaborate with the IT team to identify opportunities for system improvements and implement best practices.</li><li>Document IT processes, troubleshooting steps, and solutions to build a knowledge base for the team.</li></ul><p><br></p> Application Support Specialist <p>Robert Half, a global leader in talent solutions, is seeking an <strong>Application Support Specialist</strong> to join our team. This role is perfect for individuals with a solid foundation in technical support, basic programming skills, and SQL knowledge who thrive in a collaborative and fast-paced environment. If you’re passionate about troubleshooting, resolving application issues, and working with data, this could be the perfect opportunity for you!</p><p><strong>Position Summary</strong></p><p>As an Application Support Specialist, you will be responsible for providing technical support for business-critical applications, assisting with issue resolution, and ensuring seamless functionality. Your experience with basic programming and SQL will enable you to troubleshoot effectively, perform data queries, and assist with minor system enhancements.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 support for enterprise applications, troubleshooting issues and resolving them promptly.</li><li>Analyze and resolve application performance issues, user errors, and software bugs.</li><li>Write and execute basic SQL queries to retrieve, analyze, and manipulate data.</li><li>Collaborate with development teams to escalate and resolve complex issues.</li><li>Assist with minor application configuration and customizations using basic programming languages (e.g., Python, JavaScript, or VB).</li><li>Document technical issues, resolutions, and standard operating procedures.</li><li>Perform system and application testing after updates or changes.</li><li>Support end-users by providing training and guidance on application functionality.</li></ul><p><br></p> Help Desk Analyst <p>Robert Half, a global leader in talent solutions, is seeking a dedicated and customer-focused <strong>Help Desk Analyst</strong> to join our team. This is an excellent opportunity for someone who thrives on solving technical challenges, providing excellent support, and ensuring smooth IT operations for end-users.</p><p><strong>Position Summary</strong></p><p>As a Help Desk Analyst, you will serve as the first point of contact for users experiencing IT-related issues. You will diagnose, troubleshoot, and resolve technical problems while delivering exceptional customer service. This role is essential in ensuring the productivity and satisfaction of our team and clients.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to incoming help desk requests via phone, email, or ticketing system.</li><li>Diagnose and resolve technical issues related to hardware, software, networking, and peripheral devices.</li><li>Provide support for Microsoft Office Suite, Windows operating systems, and commonly used enterprise applications.</li><li>Assist with password resets, account setup, and basic Active Directory administration.</li><li>Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN.</li><li>Document issues, solutions, and troubleshooting steps in the ticketing system.</li><li>Escalate complex issues to higher-level support teams or vendors when necessary.</li><li>Guide users on IT policies, procedures, and best practices.</li></ul><p><br></p> Help Desk Analyst III We are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, maintaining accurate records, and processing applications while working in a dynamic environment. The employment opportunity is contract to permanent position.<br><br>Responsibilities:<br>• Handle the process of onboarding new team members, including processing forms and submitting PC requests for imaging and deployment<br>• Manage exits by disabling accounts, coordinating equipment retrieval, and consulting managers about access<br>• Take responsibility for Cell Phone Fleet Management, including handling phone orders and replacements<br>• Oversee Printer Fleet Management, which involves managing requests for new equipment and replacements<br>• Organize and manage tickets, dividing work into specific priorities and addressing issues of varying complexity promptly<br>• Communicate effectively with associates for clarification or updates<br>• Prioritize simpler issues, while delegating more time-intensive tasks to appropriate team members<br>• Escalate complex issues to Tier 2/3 support teams when necessary<br>• Monitor and manage the ticket queue regularly<br>• Oversee software installation through Intune, and manage the transition of Intune software<br>• Handle the process of exits and retrieval of assets by communicating with people and ensuring the process is followed. Software Developer <p>We are offering a contract to permanent employment opportunity for a Software Developer in Jacksonville, Florida. This role is in the tech industry and will involve working within a dynamic team to develop software for a wide range of companies and organizations. You will be involved in all phases of the development lifecycle, from analysis and design to deployment and support.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Develop and Maintain Web Applications:</p><p>Collaborate with cross-functional teams (strategists, developers, designers) to design, develop, and maintain high-quality web applications.</p><p>Utilize Microsoft technologies (and others) to architect and build robust and scalable solutions.</p><p>Proficient in SQL Server, ORM tools (like Entity Framework), and N-tier application architecture.</p><p>Technical Expertise:</p><p>Demonstrate strong Object-Oriented Programming (OOP) skills and adhere to industry best practices (design patterns, coding standards).</p><p>Contribute to both front-end (JavaScript) and back-end development.</p><p>Project Involvement:</p><p>Participate in project scoping and planning, recommending optimal approaches.</p><p>Present project deliverables to clients effectively.</p><p>Continuous Improvement:</p><p>Contribute to the agency's growth by producing high-quality code and exceptional work.</p><p>Assist in the development of internal tools and applications to enhance efficiency.</p><p><br></p><p>Key Skills:</p><p>Microsoft Technology Stack (C#, .NET, ASP.NET)</p><p>SQL Server, ORM (e.g., Entity Framework)</p><p>JavaScript</p><p>Object-Oriented Programming (OOP)</p><p>Agile Methodologies</p><p>Client Communication and Presentation</p> IT Director We are seeking a detail-oriented IT Director for our operations based in Daytona Beach, Florida. The individual will be instrumental in managing our IT infrastructure, including enterprise storage and VMWare. The role also involves the potential to grow and manage a small team.<br><br>Responsibilities:<br>• Oversee the deployment and maintenance of enterprise storage systems.<br>• Manage the utilization of VMWare and other networking solutions.<br>• Execute CRM and ERP solutions to streamline business processes.<br>• Handle the team's responsibilities, ensuring smooth operation and efficiency.<br>• Implement and manage cloud technologies to optimize data storage and accessibility.<br>• Manage the contracts and deployments related to IT services and hardware.<br>• Provide deskside support when necessary to resolve technical issues.<br>• Oversee the backup technologies to ensure data security and recovery.<br>• Maintain and upgrade computer hardware as needed.<br>• Execute strategies for the growth of the IT team and infrastructure. Business Intelligence Engineer <p>Ignite Your Data Passion: Become a Business Intelligence Engineer in Sunny Jacksonville!</p><p><br></p><p>Do you thrive in the world of data? Are you a tech-savvy innovator with a passion for uncovering insights? If so, prepare to launch your career into the stratosphere! We're seeking a dynamic and driven Business Intelligence Engineer to join our team in beautiful Jacksonville, Florida. This isn't just a job; it's an opportunity to make a real impact, shaping the future of our data landscape. Get ready to dive into a world of cutting-edge technologies and collaborate with brilliant minds!</p><p><br></p><p>What You'll Do (and Love Doing):</p><p><br></p><p>Unleash Your Inner Data Wizard: Collaborate with our amazing business teams to transform their data dreams into reality. You'll be the architect of customer-driven, self-service reporting in Power BI, turning raw data into actionable insights.</p><p><br></p><p>Craft the Data Pipeline of the Future: Design, develop, test, and document ETL processes, data models, and queries that power our business. You'll be the master of our on-prem systems, while also exploring and implementing exciting emerging technologies.</p><p><br></p><p>Be a Data Detective: Ensure the accuracy and completeness of our data through rigorous quality checks. Collaborate with end-users to solve any data mysteries and keep our information pristine.</p><p><br></p><p>Optimize and Innovate: Proactively monitor and optimize queries, stored procedures, and ETL processes. Your keen eye for detail will ensure peak performance and efficiency.</p><p><br></p><p>Safeguard Data Integrity: Conduct audits on data, queries, and tables to identify and resolve any data integrity issues. You'll be the guardian of our data kingdom.</p><p><br></p><p>Lead the Charge: Oversee project activities, from task planning and resource estimating to issue prioritization and resolution. Your leadership skills will shine!</p><p><br></p><p>Champion Continuous Improvement: Suggest process and design enhancements to the team. Your innovative ideas will help us reach new heights.</p><p><br></p><p>Empower Our Team: Answer end-users' questions about data and solutions, becoming their go-to data guru. Mentor them on report development and query knowledge in Power BI, fostering a culture of data literacy.</p><p><br></p><p>Share Your Wisdom: Document processes and solutions, ensuring seamless knowledge transfer and ongoing support. Your contributions will live on!</p><p><br></p><p>Be a Problem Solver: Troubleshoot and resolve issues with speed and grace, keeping end-users informed every step of the way.</p><p><br></p><p>Ready to embark on this data-driven adventure? Apply now and let's build the future of business intelligence together!</p>