Help Desk Analyst IIIWe are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, maintaining accurate records, and processing applications while working in a dynamic environment. The employment opportunity is contract to permanent position.<br><br>Responsibilities:<br>• Handle the process of onboarding new team members, including processing forms and submitting PC requests for imaging and deployment<br>• Manage exits by disabling accounts, coordinating equipment retrieval, and consulting managers about access<br>• Take responsibility for Cell Phone Fleet Management, including handling phone orders and replacements<br>• Oversee Printer Fleet Management, which involves managing requests for new equipment and replacements<br>• Organize and manage tickets, dividing work into specific priorities and addressing issues of varying complexity promptly<br>• Communicate effectively with associates for clarification or updates<br>• Prioritize simpler issues, while delegating more time-intensive tasks to appropriate team members<br>• Escalate complex issues to Tier 2/3 support teams when necessary<br>• Monitor and manage the ticket queue regularly<br>• Oversee software installation through Intune, and manage the transition of Intune software<br>• Handle the process of exits and retrieval of assets by communicating with people and ensuring the process is followed.Help Desk Analyst<p>Robert Half, a global leader in talent solutions, is seeking a dedicated and customer-focused <strong>Help Desk Analyst</strong> to join our team. This is an excellent opportunity for someone who thrives on solving technical challenges, providing excellent support, and ensuring smooth IT operations for end-users.</p><p><strong>Position Summary</strong></p><p>As a Help Desk Analyst, you will serve as the first point of contact for users experiencing IT-related issues. You will diagnose, troubleshoot, and resolve technical problems while delivering exceptional customer service. This role is essential in ensuring the productivity and satisfaction of our team and clients.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to incoming help desk requests via phone, email, or ticketing system.</li><li>Diagnose and resolve technical issues related to hardware, software, networking, and peripheral devices.</li><li>Provide support for Microsoft Office Suite, Windows operating systems, and commonly used enterprise applications.</li><li>Assist with password resets, account setup, and basic Active Directory administration.</li><li>Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN.</li><li>Document issues, solutions, and troubleshooting steps in the ticketing system.</li><li>Escalate complex issues to higher-level support teams or vendors when necessary.</li><li>Guide users on IT policies, procedures, and best practices.</li></ul><p><br></p>Desktop Support AnalystWe are offering a long-term contract employment opportunity for a Desktop Support Analyst in Jacksonville, Florida. This role belongs to the technology industry and involves providing technical assistance to our team and clients. You will leverage your skills in various technologies such as Cisco, Citrix, Dell Technologies, and more to ensure the seamless operation of our computer systems.<br><br>Responsibilities: <br><br>• Utilize your experience with Cisco Technologies to troubleshoot network issues<br>• Apply your knowledge of Citrix Technologies to manage and maintain a virtualized environment<br>• Manage and maintain computer hardware to ensure optimal performance<br>• Use your skills in Database management to maintain and optimize our data storage systems<br>• Leverage your expertise in Dell Technologies for system upgrades and maintenance<br>• Utilize Active Directory for managing user accounts and permissions<br>• Apply your knowledge of Apple Devices in a mixed operating system environment<br>• Use Backup Technologies to ensure data safety and availability<br>• Apply Configuration Management skills to maintain system consistency and reliability.IT DirectorWe are seeking a detail-oriented IT Director for our operations based in Daytona Beach, Florida. The individual will be instrumental in managing our IT infrastructure, including enterprise storage and VMWare. The role also involves the potential to grow and manage a small team.<br><br>Responsibilities:<br>• Oversee the deployment and maintenance of enterprise storage systems.<br>• Manage the utilization of VMWare and other networking solutions.<br>• Execute CRM and ERP solutions to streamline business processes.<br>• Handle the team's responsibilities, ensuring smooth operation and efficiency.<br>• Implement and manage cloud technologies to optimize data storage and accessibility.<br>• Manage the contracts and deployments related to IT services and hardware.<br>• Provide deskside support when necessary to resolve technical issues.<br>• Oversee the backup technologies to ensure data security and recovery.<br>• Maintain and upgrade computer hardware as needed.<br>• Execute strategies for the growth of the IT team and infrastructure.Network Engineer<p>We are excited to offer an opportunity for a <strong>Network Engineer</strong> in <strong>Jacksonville, Florida</strong>. In this role, you will support the design, implementation, and maintenance of our data communications and telecommunication networks. Your contributions will be vital to ensuring the smooth operation of our network systems, which are essential to our ongoing success.</p><p>Responsibilities:</p><ul><li><strong>Analyze network systems</strong> to provide solutions for optimal efficiency.</li><li><strong>Supervise the installation</strong> of communication circuits, including CAT6 and fiber.</li><li><strong>Oversee the configuration, installation, administration, and testing</strong> of network devices, operating system software, and related hardware.</li><li><strong>Participate in hardware/software analyses</strong> to assess performance and suitability within our existing systems.</li><li><strong>Conduct facility surveys</strong> for network communications and provide recommendations for the layout and location of network components and wiring.</li><li><strong>Operate and maintain Cisco Nexus</strong> data center routing and switching.</li><li><strong>Troubleshoot and administer VoIP telephony systems</strong>.</li><li><strong>Administer and configure Cisco wireless networks</strong>.</li><li><strong>Support and troubleshoot VeloCloud SD-WAN</strong> and cloud-based VoIP.</li><li><strong>Demonstrate a comprehensive understanding</strong> of network services and protocols such as TCP/IP, OSPF, BGP, DNS, and DHCP.</li></ul><p>We look forward to welcoming a skilled professional to our team who can help us maintain and enhance our network infrastructure.</p><p><br></p>IT Support Specialist<p>Robert Half, a global leader in talent solutions, is seeking an experienced and proactive <strong>IT Support Specialist</strong> to join our team. This role is ideal for someone with a strong technical background, excellent problem-solving skills, and expertise in Office 365, Intune, and PowerShell scripting. If you’re passionate about delivering exceptional IT support and driving technological efficiency, we’d love to hear from you!</p><p><strong>Position Summary</strong></p><p>As an IT Support Specialist, you will play a vital role in maintaining and enhancing IT systems, resolving technical issues, and ensuring a seamless technology experience for end-users. Your expertise in Office 365, Intune, and PowerShell scripting will be instrumental in automating processes, managing devices, and optimizing the IT infrastructure.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 support for end-users, resolving hardware, software, and network-related issues.</li><li>Administer and maintain Office 365 environments, including email, SharePoint, Teams, and OneDrive.</li><li>Configure, deploy, and manage devices using Microsoft Intune for endpoint management and security.</li><li>Develop and maintain PowerShell scripts to automate IT tasks and streamline operations.</li><li>Perform user account management, including onboarding/offboarding and access control in Active Directory and Office 365.</li><li>Troubleshoot and resolve technical issues related to Windows operating systems, network connectivity, and application software.</li><li>Collaborate with the IT team to identify opportunities for system improvements and implement best practices.</li><li>Document IT processes, troubleshooting steps, and solutions to build a knowledge base for the team.</li></ul><p><br></p>Application Support Specialist<p>Robert Half, a global leader in talent solutions, is seeking an <strong>Application Support Specialist</strong> to join our team. This role is perfect for individuals with a solid foundation in technical support, basic programming skills, and SQL knowledge who thrive in a collaborative and fast-paced environment. If you’re passionate about troubleshooting, resolving application issues, and working with data, this could be the perfect opportunity for you!</p><p><strong>Position Summary</strong></p><p>As an Application Support Specialist, you will be responsible for providing technical support for business-critical applications, assisting with issue resolution, and ensuring seamless functionality. Your experience with basic programming and SQL will enable you to troubleshoot effectively, perform data queries, and assist with minor system enhancements.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 support for enterprise applications, troubleshooting issues and resolving them promptly.</li><li>Analyze and resolve application performance issues, user errors, and software bugs.</li><li>Write and execute basic SQL queries to retrieve, analyze, and manipulate data.</li><li>Collaborate with development teams to escalate and resolve complex issues.</li><li>Assist with minor application configuration and customizations using basic programming languages (e.g., Python, JavaScript, or VB).</li><li>Document technical issues, resolutions, and standard operating procedures.</li><li>Perform system and application testing after updates or changes.</li><li>Support end-users by providing training and guidance on application functionality.</li></ul><p><br></p>Staff Accountant<p>We are offering a contract to permanent employment opportunity for a Staff Accountant in Jacksonville, Florida. As a Staff Accountant, you will play a crucial role in our finance team, ensuring the accuracy and efficiency of our financial operations. This role involves a wide range of tasks, including processing financial data, maintaining financial records, conducting bank reconciliations, and providing guidance to entry level staff.</p><p><br></p><p>Responsibilities:</p><p>• Ensuring the accuracy and completeness of financial records in line with corporate accounting standards.</p><p>• Conducting efficient and accurate bank reconciliations to validate financial data.</p><p>• Utilizing your understanding of financial reports to provide useful insights to management for strategic decision-making.</p><p>• Supporting tax preparation and compliance initiatives by adhering to relevant regulations.</p><p>• Providing guidance and support to entry level accounting staff, promoting best practices and detail oriented development.</p><p>• Collaborating with various teams to aid in financial planning and analysis initiatives.</p><p>• Regularly updating your knowledge of governmental accounting regulations and standards.</p><p>• Leveraging Excel for effective data analysis, report generation, and maintenance of financial records.</p><p>• Managing debit and credit entries effectively to ensure accurate bookkeeping.</p>Technology Lead<p>We are offering a long-term contract employment opportunity for a Technology Lead in Jacksonville, Florida. The role involves leading a team of developers in a .NET environment, utilizing Azure services. The successful candidate will balance hands-on development with team leadership, focusing on delivering high-quality software solutions in a cross-functional team environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Leadership & Mentorship:</strong> Guide and support a team of developers.</li><li><strong>Development:</strong> Design, develop, and maintain .NET applications using Azure services.</li><li><strong>CI/CD Management:</strong> Set up and manage CI/CD pipelines with Azure DevOps and GitHub Actions.</li><li><strong>Code Review:</strong> Ensure code quality and adherence to best practices.</li><li><strong>Collaboration:</strong> Work with cross-functional teams to plan and execute projects.</li><li><strong>Issue Resolution:</strong> Identify and resolve technical issues.</li><li><strong>Hands-on Development:</strong> Spend a significant portion of time on development tasks.</li><li><strong>Stakeholder Communication:</strong> Understand requirements and provide updates.</li><li><strong>On-call Rotation:</strong> Participate in on-call rotations for urgent issues.</li><li><strong>Global Team Coordination:</strong> Work with teams across different time zones.</li><li><strong>AKS Expertise:</strong> Demonstrate strong expertise in Azure Kubernetes Service containers.</li><li><strong>Ownership:</strong> Drive efforts across multiple teams.</li></ul><p>This role requires a balance of technical expertise and leadership skills, making it ideal for someone who enjoys both coding and guiding a team</p>