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4 results for Desktop Support Specialist in Spartanburg Sc

Desktop Support Analyst We are offering a contract for a Desktop Support Analyst position in our IT Services sector, located in Anderson, South Carolina, United States. This role involves providing support in a large warehouse environment, addressing desktop-related issues, and ensuring smooth operations.<br><br>Responsibilities:<br>• Provide resolution for hardware issues, focusing on laptops and printers.<br>• Troubleshoot application-related problems to ensure seamless operations.<br>• Offer break/fix support for Thin Clients and large scale Zebra printers, minimizing downtime.<br>• Deliver excellent customer service to address and resolve queries efficiently.<br>• Handle both hands-on and remote support as per the requirement.<br>• Use desktop imaging and computer imaging techniques to maintain system efficiency.<br>• Carry out hardware and software installations, ensuring systems are up-to-date.<br>• Reset passwords as required, ensuring security protocols are followed.<br>• Utilize ticketing systems to manage and resolve support tickets.<br>• Perform basic troubleshooting to identify and fix issues early. Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team in Asheville, North Carolina. The primary function of this role is to provide excellent technical support to our clients, acting as the initial contact for IT-related issues and ensuring business operations run smoothly. This role is in the IT industry and will be based in a dynamic office environment. This role offers a short term contract employment opportunity.<br><br>Responsibilities:<br>• Act as the first point of contact for clients experiencing IT-related issues, offering solutions via phone, email, or chat.<br>• Troubleshoot and rectify hardware, software, and network-related issues.<br>• Document all client interactions and issue resolutions in the ticketing system.<br>• Escalate complex problems to the appropriate IT teams if necessary.<br>• Provide training and advice to clients on common technical issues.<br>• Assist clients with software installations, device configurations, and system updates.<br>• Update and maintain the knowledge base with troubleshooting tips and procedures.<br>• Manage and resolve support tickets to ensure customer satisfaction.<br>• Install and configure both hardware and software, including Office 365 and Windows 10.<br>• Conduct basic network troubleshooting to ensure stable and secure connections. Technical Triage Support Analyst We are seeking a Technical Triage Support Analyst to join our team. Located in Boiling Springs, South Carolina, this role offers a contract to permanent employment opportunity. As a Technical Triage Support Analyst, you will be the initial contact for our customers, managing inquiries, identifying technical issues, and ensuring efficient escalation of unresolved technical concerns. <br><br>Responsibilities:<br>• Promptly address incoming support calls, providing a detail oriented and courteous experience for customers<br>• Precisely identify and troubleshoot basic technical issues using standardized processes<br>• Document and escalate unresolved and complex technical issues to specialized support teams, ensuring all relevant information is collected<br>• Deliver a customer-first experience with empathy, patience, and timely follow-ups, maintaining a detail oriented and success driven demeanor<br>• Log customer inquiries, troubleshooting efforts, and resolutions/escalations accurately in the ticketing system for proper tracking and reporting<br>• Collaborate with internal teams to ensure seamless communication and timely resolution of escalated issues<br>• Use your strong customer service skills to manage and prioritize individual tasks effectively in a team-oriented environment<br>• Demonstrate your technical aptitude by understanding and diagnosing customer issues, applying effective solutions or escalating as appropriate. Help Desk Analyst I We are in search of a Help Desk Analyst I to join our team located in Boiling Springs, South Carolina. This role offers a contract to permanent employment opportunity. As a Help Desk Analyst I, you will be the first line of technical support, providing exceptional customer service while addressing and resolving inquiries related to our specific software applications.<br><br>Responsibilities<br>• Prioritize and manage incoming support tickets through the ticketing system<br>• Diagnose and troubleshoot issues related to our proprietary software applications<br>• Collaborate with development teams for advanced issue resolution<br>• Ensure clear communication with users, understanding their needs and maintaining positive interactions throughout the support process<br>• Document all troubleshooting steps and resolutions in the ticketing system to maintain accurate support logs<br>• Provide feedback to improve software functionality and recommend process improvements to reduce future incidents<br>• Collaborate with other departments, including IT and operations teams, to address complex software issues and ensure seamless user support.