9 results for Desktop Support Analyst in South San Francisco, CA

Business Process Analyst We are seeking a Business Process Analyst to support the BIT team in driving operational efficiencies, process improvements, and system enhancements. The ideal candidate will have a technical understanding of HCM modules and Payroll, including payroll processing. This role requires gathering requirements, modifying test scripts, and facilitating QA reviews in both pre- and post-implementation phases of projects.The Business Process Analyst will collaborate across multiple teams to identify, document, and improve processes and technologies that enhance Workday Support initiatives. The role demands strong analytical skills, exceptional communication, and the ability to work cross-functionally.Key Responsibilities<ul><li>Analyze and document current vs. future state business processes.</li><li>Organize, lead, and facilitate meetings with stakeholders and team members.</li><li>Review and analyze survey data to identify trends and recommend improvements.</li><li>Develop process flows and procedures to address process gaps and drive efficiencies.</li><li>Identify root causes of operational challenges and align solutions with business requirements.</li><li>Deliver presentations and provide process inputs for training materials.</li><li>Communicate project progress, perform cost-benefit analysis, and escalate risks when needed.</li><li>Develop and execute project plans, ensuring milestones and deliverables are met.</li><li>Design test plans and support documentation for test scripts.</li><li>Serve as the main point of contact (POC) for business teams outside of Payroll, WoW, HR, and Program Management.</li><li>Approve tenant management requests.</li><li>Provide Workday system expertise to troubleshoot issues and support QA efforts.</li></ul>

IT Support Engineer Robert Half Technology is seeking an IT Support Engineer to join our client, a growing company with approximately 400 employees globally. This IT Support Engineer role will primarily support employees based in California, ensuring seamless IT operations and troubleshooting technical issues in the Mountain View office. This IT Support Engineer is a long term contract opportunity and is at least 3 days onsite. The responsibilities for the IT Support Engineer are below. The IT Support Engineer will be supporting a full MAC OS environment. Key Responsibilities:<ul><li>Provide Level 1-2 IT support for onsite employees, including executives.</li><li>Act as the primary IT support for the Mountain View office (right off El Camino).</li><li>Handle onboarding and offboarding by configuring necessary applications and devices.</li><li>Support and troubleshoot SSO authentication issues.</li><li>Assist employees with macOS support (99% of the company uses Macs).</li><li>Manage IT orientation for new hires.</li><li>Troubleshoot Google Workspaces (Google Drive), Slack, Jira, Zoom, and Salesforce issues.</li><li>Provide support for Zoom conference room setups and troubleshooting.</li><li>Work closely with the Level 3 IT professional in Vallejo for escalations.</li><li>Ensure adherence to SLAs and collaborate with the MSP for outsourced IT services.</li><li>Assist with executive support as needed.</li><li>Potential to work with Okta integrations and DevOps-related tasks.</li></ul>

Lawson Functional Financial Data Analyst Robert Half Management Resources is seeking a highly motivated and experienced Financial Systems Analyst to join our client for a 2-year contract. This role will play a crucial role in supporting our client during a complex system implementation by backfilling a key member of their financial systems team. This remote position offers a unique opportunity to contribute to a significant project and gain valuable experience in a dynamic environment. Responsibilities:• Maintain and update accounting and finance master data (e.g., chart of accounts, cost centers, vendors, customers) within the client's financial systems.• Ensure data accuracy, consistency, and integrity across all master data domains.• Develop and implement master data governance procedures and best practices.• Collaborate with stakeholders to resolve master data issues and discrepancies.• Perform data cleansing and validation activities.• Gather and document business requirements related to financial systems and processes.• Analyze existing business processes and identify areas for improvement.• Assist in the development and testing of system configurations and enhancements.• Provide support to end-users during system implementation and post-implementation.• Create and maintain process documentation and training materials.• Generate reports and perform data analysis for various stakeholders.• Participate in testing and validation of system changes.• Provide support to the project team during the system implementation lifecycle.• Assist with data migration and cutover activities.• Troubleshoot system issues and provide timely resolutions.• Collaborate with technical teams to ensure seamless system integration.

Salesforce Developer We are seeking a highly skilled Salesforce Developer/Administrator with expertise in Salesforce Service Cloud, Salesforce Financial Services Cloud, and Salesforce Marketing Cloud to join our team. The ideal candidate will have strong experience in the banking or credit union domain, focusing on implementing end-to-end Salesforce solutions that enhance customer engagement, improve operational efficiency, and meet specific industry requirements. This role will involve gathering business requirements, designing and deploying Salesforce solutions, and supporting cross-functional teams to drive customer success. <ul><li>Design, develop, and maintain custom Salesforce applications using Apex, Lightning Web Components, Visualforce pages, and integrate with external systems.</li><li>Implement and configure Salesforce Marketing Cloud features such as Journey Builder, Email Studio, Audience Segmentation, and Automation Studio to deliver personalized marketing campaigns.</li><li>Implement Salesforce Service Cloud solutions, including case management, service console, knowledge base, and omnichannel support, to optimize customer service workflows.</li><li>Configure and implement Salesforce Financial Services Cloud for client relationship management, financial planning, and account management to meet the unique needs of financial institutions.</li><li>Develop custom APIs and integrations with third-party platforms, such as banking applications, data warehouses, and marketing tool</li></ul>

Salesforce Business System Analyst <ul><li>Analyze complex business problems</li><li>Techno-functional and provide techno functional solutions</li><li>Strong and Seasoned collaboration skills to work with internal and external technical resources, business partners, product managers, architect, developers, quality testers, and application support teams, project/program managers + other stakeholders</li><li>Translates business needs into actionable requirements by capturing enough information to define a solution and drive clarity</li><li>Both functional and solution analysis and light design for the Salesforce platform and related technical areas</li><li>Plans and manages small to large size projects, in coordination with technical and business teams, and can work more than 1 project at a time</li><li>Partner with internal customers to craft requirements and ensure alignment with business/technology strategy and planned initiatives</li><li>Agile/PI Planning</li><li>Can do demos/presentation to all stakeholders and upper-level management</li><li>Ability to ‘think outside the box’</li><li>Ability to break down scope, features, capabilities into smaller chunks</li><li>Drive the planning, prioritization, design, development and deployment of new projects & system improvements.</li><li>Responsible for understanding business requirements, creating/grooming user stories, to deliver a solution and a plan.</li><li>Participate in the go-to-market and launch processes (Concept-to-Delivery) – Requirement Gathering/Design & Build/Execution/Testing -SIT,UAT/Production Readiness/Go-Live</li><li>Leverage business knowledge and technical expertise to find opportunities for process improvements; serve as a trusted techno-functional advisor for business users </li></ul>

Program Support Specialist We are offering a long-term contract employment opportunity for a Program Manager based in Everett, Washington. The role involves supporting all activities related to the pursuit, capture, and execution of current and prospective programs. You will be expected to work across several departments including Operations, Engineering, Manufacturing, Sales, Contracts, Order Administration, Subcontracts, Quality, Finance and Services, and will have direct interaction with external customers. Responsibilities: • Managing projects of moderate risk and complexity or a portion of a larger project• Providing direction and oversight to ensure that issues/problems of moderate scope and complexity are avoided and/or resolved• Supporting program execution teams with activities such as risk management, financial reporting, and customer interaction/action reporting• Networking with senior internal and external personnel in own area of expertise on issues• Coordinating activities across the shared services business model and maintaining collaborative working relationships with all involved departments• Handling multiple issues that affect many products simultaneously• Providing a logical, in-depth analysis of problems or situations• Ensuring that all details of a project are accurate• Displaying energy, persistence, and a positive attitude when working on projects• Ensuring that information has been received and accurately understood by all parties.

Tax Sr. - Corporate We are offering an exciting opportunity for a Senior Tax Analyst at a growing private equity owned manufacturing company. Our workplace is located in Walnut Creek, California, United States. Responsibilities<ul><li>Compliance Coordination: Manage federal and state tax compliance, provide data to external tax preparers, and review returns.</li><li>Tax Payments: Review, process, and track extension and quarterly tax payments, ensuring accurate reconciliations.</li><li>Informational Returns: Prepare and file forms like 1042-S, W-8BEN, and FinCen 114.</li><li>Tax Provisions: Prepare and review federal and state tax provisions and related analyses.</li><li>Journal Entries & Reporting: Prepare monthly tax provision journal entries and management reports.</li><li>Reconciliations: Conduct monthly balance sheet and tax expense account reconciliations.</li><li>Budgeting & Forecasting: Develop tax expense budgets and cash flow projections for tax payments.</li><li>Fixed Assets Management: Maintain tax fixed asset registers and ensure accurate cost/depreciation tracking.</li><li>Audit Support: Assist with internal/external audits, preparing workpapers and responses.</li><li>Tax Research & Notices: Address tax notices and research business tax issues.</li><li>Special Projects: Handle other tax-related projects as needed.</li></ul>

Risk and Controls Manager End User Computing Systems We are seeking a Risk and Controls Manager for End User Computing Systems. This fully remote role is based in San Francisco, California, and offers a long term contract employment opportunity. The position involves working within the Risk and Compliance Team, closely collaborating with the business to review systems developed at the desktop level and used by end users. Responsibilities: • Work within the Risk and Compliance team to ensure adherence to all relevant regulations and standards • Collaborate closely with the business to review and evaluate systems developed at the desktop level • Facilitate the use of end-user computing systems and provide necessary support • Conduct risk and compliance reviews, drawing on extensive experience at the managerial level • Use skills in auditing, compliance, and risk management to ensure all systems are operating within acceptable parameters • Utilize knowledge of Enterprise Risk Management (ERM), Model Risk Management, and Operational Risk Management to effectively manage risks • Employ the Risk Management Framework to guide all risk management activities • Maintain accurate records and take appropriate action based on the monitoring of customer accounts • Process customer credit applications accurately and efficiently • Maintain accurate customer credit records

ERP Integration Manager We are keen to welcome an ERP Integration Manager to our team in the hi-tech engineering sector, based in San Jose, California. As an ERP Integration Manager, you will be at the forefront of designing efficient Salesforce Service Cloud solutions, providing technical leadership, and ensuring data security within the Salesforce platform. This role offers a short term contract employment opportunity. Responsibilities: • Lead the development of scalable Salesforce Service Cloud solutions that align with business requirements. • Provide technical mentorship and leadership to the development teams, reviewing and approving technical designs, code, and configurations. • Collaborate with business stakeholders to understand their needs, translate business requirements into technical specifications, and ensure that the solutions provided meet their expectations. • Oversee the development of custom Salesforce applications, including workflows, triggers, and custom objects. • Maintain the integrity, quality, and security of data within the Salesforce platform, implementing data migration strategies and managing data integrations. • Establish and enforce best practices, standards, and governance processes for Salesforce development. • Continually monitor and optimize the performance of Salesforce solutions, addressing any performance issues and ensuring resources are used efficiently. • Stay current with Salesforce updates and new features, proposing and implementing innovative solutions to enhance Salesforce capabilities and improve business processes.