<p>40,000 - 50,000</p><p><br></p><p>Benefits:</p><ul><li>medical/dental/vision</li><li>401k</li><li>Bonus structures & increases</li><li>Paid time off</li></ul><p>Our client in the Bridgewater area is looking for a Customer Service Representative for their team. This role will become the vital link between customers and supply chain operations. In this front-facing role, you’ll handle a wide range of customer inquiries, resolve issues with urgency, and help ensure a seamless order experience. You will wear many hats, supporting diverse business needs and collaborating across departments. This position is on-site in office, Monday-Friday with standard office hours.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Address customer inquiries via phone, email, and other channels in a timely manner</li><li>Serve as a liaison between customers and the internal supply chain team, tracking and managing orders through the system</li><li>Accurately resolve issues including broken product, packaging problems, and order discrepancies</li><li>Quickly escalate urgent situations as needed, always focused on delivering positive solutions</li><li>Maintain comprehensive and accurate records within company systems</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Chester, New Jersey. This Contract to permanent position involves engaging with customers and prospects, addressing inquiries about products and services, and ensuring satisfaction through timely and effective communication. In this role, you will act as a customer advocate, collaborating closely with various internal teams to deliver outstanding service.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and issues promptly, providing solutions that meet their needs.</p><p>• Collaborate with internal departments, including sales, project management, and order processing, to support customer-focused initiatives.</p><p>• Maintain accurate and updated customer records using Salesforce.</p><p>• Act as a customer advocate by managing a designated portfolio of clients and ensuring their satisfaction.</p><p>• Execute service-focused campaigns to enhance customer engagement.</p><p>• Monitor customer health metrics, highlighting potential risks and opportunities for improvement.</p><p>• Support the sales order process, ensuring seamless execution and high end-user satisfaction.</p><p>• Assist marketing and customer service teams with various initiatives, such as trade show participation and promoting new innovations.</p><p>• Communicate updates on company activities, including case studies and product advancements, to clients and prospects.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team! In this role, you will handle customer orders, inquiries, and returns while ensuring accuracy and efficiency in every transaction. This role offers the opportunity to grow professionally while contributing to a dynamic company.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with precision and ensure timely handling.</p><p>• Verify the accuracy and completeness of customer orders before submission.</p><p>• Monitor inventory levels to guarantee efficient order fulfillment.</p><p>• Address customer complaints professionally and courteously, ensuring resolution.</p><p><br></p>
We are looking for a motivated Customer Service Representative to join our team in Hackensack, New Jersey. In this contract to permanent position, you will play a pivotal role in delivering excellent service, managing customer inquiries, and ensuring smooth order processes. This is an excellent opportunity for someone who thrives in a dynamic environment and values building strong client relationships.<br><br>Responsibilities:<br>• Provide precise and timely pricing information to customers for various products.<br>• Accurately enter and oversee customer orders, ensuring deadlines are met.<br>• Initiate outbound calls to potential clients to introduce company offerings and secure sales.<br>• Develop and maintain consistent weekly orders by leveraging persuasive communication and follow-up strategies.<br>• Address customer concerns with professionalism and resolve issues efficiently.<br>• Collaborate with logistics teams to coordinate shipping for out-of-town orders.<br>• Adapt to changing tasks and responsibilities, demonstrating flexibility in daily operations.
<p>We are looking for a dedicated Customer Service Representative to join our team in Parsippany. This role offers the opportunity to work in a dynamic environment where your communication and problem-solving abilities will make a meaningful impact. As a Contract to permanent position, this role provides a pathway to long-term career growth within a supportive organization.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone and email, ensuring timely and accurate resolution.</p><p>• Process orders and manage data entry tasks to maintain accurate customer records.</p><p>• Collaborate with internal teams, including shipping, to ensure seamless order fulfillment.</p><p>• Address customer concerns and provide effective solutions to meet their needs.</p><p>• Handle inbound and outbound calls with professionalism and attention to detail.</p><p>• Maintain knowledge of company products and services to assist customers effectively.</p><p>• Prioritize tasks in a fast-paced, multi-tasking environment while adhering to deadlines.</p><p>• Utilize computer systems and tools proficiently to support customer service operations.</p><p>• Build and maintain positive relationships with customers to foster loyalty.</p><p>• Adapt to evolving customer needs and contribute to continuous improvement initiatives.</p>
<p>We are looking for a detail-oriented Bilingual in Spanish Customer Service Representative to join our team in Mount Laurel, New Jersey. This is a long-term contract position, offering an opportunity to grow within the organization while delivering exceptional service to our clients. The role involves handling customer inquiries related to their account and ensuring accurate data entry in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls from customers, addressing inquiries</p><p>• Assist customers with updating personal information, such as addresses and names, in their accounts.</p><p>• Provide accurate information and direct customers to appropriate departments or personnel for further assistance.</p><p>• Maintain precise and timely data entry to ensure customer records are up to date.</p><p>• Deliver exceptional customer service while adhering to company policies and procedures.</p><p>• Log all customer interactions and follow up as necessary to ensure resolution.</p><p>• Collaborate with team members and supervisors to enhance service delivery and resolve issues efficiently.</p><p>• Stay punctual and ready to start work promptly at scheduled hours.</p><p>• Adapt to a dynamic work environment while meeting high standards of conduct</p>
We are looking for a skilled Customer Service Representative to join our team in New York, New York. This is a Contract to permanent position within the dynamic Real Estate & Property industry. The role requires a detail-oriented individual with excellent communication skills and the ability to handle customer inquiries professionally and efficiently.<br><br>Responsibilities:<br>• Respond to inbound and outbound customer calls, ensuring a positive and helpful experience.<br>• Address customer inquiries via email correspondence in a timely and accurate manner.<br>• Perform data entry tasks to maintain and update customer records accurately.<br>• Utilize Microsoft Excel and Word to manage and organize information effectively.<br>• Schedule appointments and coordinate with customers and internal teams.<br>• Process order entries while maintaining a high level of attention to detail.<br>• Apply call center and customer service expertise to resolve issues promptly.<br>• Use Yardi software to assist with property management-related tasks, if applicable.<br>• Collaborate with other departments to ensure seamless customer support.
<p>A busy company in the West Caldwell area is seeking a Commercial Lines Customer Service Representative to join their growing company. This Commercial Lines Customer Service Representative will manage client relationships, ensure accurate policy documentation, and provide exceptional support to our commercial insurance clients. The ideal Commercial Lines Customer Service Representative must have 5+ years of commercial lines experience and has experience with insurance specific systems. Responsibilities of this Commercial Lines Customer Service Representative will include but not be limited to the below.</p><p><br></p><p>Commercial Lines Customer Service Representative Responsibilities:</p><p>• Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes.</p><p>• Review client policies and documents to ensure accuracy and completeness.</p><p>• Respond to client inquiries about coverage, billing, and policy details in a timely manner.</p><p>• Collaborate with producers and account managers to assist with account servicing and renewal preparations.</p><p>• Maintain up-to-date and accurate client records within agency management systems.</p><p>• Coordinate with insurance carriers to address and resolve service-related issues.</p><p>• Support marketing efforts for policy renewals by gathering necessary underwriting information.</p><p>• Ensure compliance with agency standards and regulatory guidelines in all service activities.</p><p>• Deliver attentive and courteous service to clients and partners, fostering positive relationships.</p><p><br></p><p>This Commercial Lines Customer Service Representative role is paying between $75,000 and $85,000 annually depending on experience. If interested in this Commercial Lines Customer Service Representative position, apply today! </p>
<p>We are looking for a dedicated and attentive Customer Service Representative to join our team near Lyndhurst, New Jersey. In this role, you will play a key part in ensuring smooth order management and customer satisfaction within a manufacturing environment. This is a long-term contract position offering the opportunity to contribute to a dynamic and fast-paced team.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage sales and purchase orders using SAP's Sales and Distribution module.</p><p>• Monitor back-order lists, open billing reports, and shipping schedules to ensure timely and accurate order fulfillment.</p><p>• Address customer inquiries through inbound and outbound calls, providing prompt resolutions and support.</p><p>• Collaborate with internal teams to anticipate customer needs and streamline order handling.</p><p>• Update and maintain accurate order records to ensure data integrity and smooth operations.</p><p>• Identify and communicate potential delays or issues in order processing to relevant stakeholders.</p><p>• Ensure all picking, shipping, and billing activities align with organizational standards and timelines.</p><p>• Provide exceptional customer service by addressing concerns and maintaining a courteous demeanor.</p><p>• Stay up-to-date with company procedures and policies to deliver consistent service.</p><p>• Assist in optimizing workflows and processes to enhance overall efficiency.</p>
<p>Are you passionate about helping others and providing outstanding service? Join a local team as a Customer Service Representative and play a vital role in building positive customer relationships while supporting business operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver prompt, professional, and friendly support through phone, email, and chat</li><li>Resolve customer inquiries, issues, and complaints efficiently and empathetically</li><li>Document customer interactions and maintain accurate records in CRM systems</li><li>Follow up on pending requests and ensure timely resolution</li><li>Identify opportunities to improve processes and customer experiences</li><li>Collaborate with team members and other departments to resolve complex cases</li></ul><p><br></p>
<p>A wealth management firm is seeking a client‑focused Wealth Advisor to lead planning conversations, manage client relationships, and guide families through all stages of their financial life cycle. This role combines relationship management, financial planning, and investment oversight, with a strong emphasis on delivering personalized strategies and long‑term guidance.</p><p>Responsibilities</p><ul><li>Lead discovery, planning, and review meetings with new and existing clients</li><li>Manage a select client portfolio and provide ongoing financial guidance</li><li>Review portfolios, adjust allocations, and identify new planning opportunities</li><li>Develop customized financial, tax, estate, and retirement strategies</li><li>Collaborate with the Portfolio Manager to ensure appropriate investment positioning</li><li>Coordinate client needs across internal teams and maintain accurate documentation</li><li>Support onboarding, research, and client service activities</li><li>Build strong client relationships and help grow the business through referrals</li></ul><p>Qualifications</p><ul><li>Bachelor’s degree or higher</li><li>FINRA Series 7 and 66 (or 63/65)</li><li>CFP required</li><li>Experience with goals‑based planning tools (eMoney, MoneyGuidePro, etc.)</li><li>Strong communication and presentation skills</li><li>Ability to explain complex financial concepts clearly</li><li>Detail‑oriented, organized, and a strong problem‑solver</li><li>Wealth management experience with sound judgment and client‑first mindset</li><li>Collaborative and comfortable working in a small‑firm environment</li></ul><p><br></p><p><br></p>
<p>We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency. </p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth.</p><p>• Respond promptly to inquiries, resolving concerns efficiently and professionally.</p><p>• Manage customer service operations for online sales and remote showroom support.</p><p>• Provide sales assistance and support for assigned representative showrooms.</p><p>• Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products.</p><p>• Gain comprehensive product knowledge to effectively communicate features and benefits to clients.</p><p>• Build and maintain strong relationships with customers to encourage repeat business.</p><p>• Process and oversee sales orders, including delivery coordination and payment execution.</p><p>• Address returns and claims, coordinating with carriers and ensuring proper documentation.</p><p><br></p>
<p>We are looking for a dedicated Customer Service team member to join our team in the Trevose, Pennsylvania area. This role is essential for ensuring seamless communication between customers and internal teams, while maintaining high standards of service. The ideal candidate will excel in building strong relationships, managing accounts, and addressing customer needs with precision and care.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate effective communication with customers to address inquiries and concerns promptly.</p><p>• Develop and maintain strong relationships with clients to ensure satisfaction and trust.</p><p>• Monitor customer accounts, managing processes from order placement to invoicing.</p><p>• Investigate and resolve customer concerns efficiently, keeping management informed of potential challenges.</p><p>• Collaborate with the team to align customer goals with company objectives and capabilities.</p><p>• Assist with new product development initiatives in coordination with the Project Manager.</p><p>• Provide accurate updates on order and billing statuses during weekly sales meetings.</p><p>• Utilize internal systems to execute job-related tasks, including tracking artwork and managing packaging records.</p><p>• Follow up on emails and other communications in a timely manner to ensure smooth operations.</p><p>• Ensure all procedures and quality standards are consistently met.</p>
- hybrid; 4 days onsite; 1 day remote<br>- contract, potential for permanent <br>- dress code: business casual <br>- parking: free <br>- schedule: Monday-Friday, 9am-5pm (standard business hours are between 8:30am-5pm)<br><br>Job Summary: The Key Account Coordinator and Sales Support Specialist will serve as a developmental role within the Sales function team and will be responsible for connecting with existing and potential customers in order to engage and create a service focused relationship. This role will consist largely of partnering with the sales team and offer support on inside sales activities such as coordination of cargo forecasts and deliveries, prioritization and allocation of vessel space and maintaining customer contracts, tariffs and schedules. Also responsible for cargo quality improvement and customer damage claims. In addition, and as support to outside sales, the Sales Support Specialist will visit to client’s sites and have direct interactions with key stakeholders of our customers in order to understand the customers' needs, inform customers about the Company's offerings, and make suggestions for how the Company's services can effectively suit the customer’s needs.<br><br>Job Responsibilities: <br>• Maintain and initiate contact with existing working level customers to coordinate cargo deliveries.<br>• Maintain accurate customer profiles and files. Share with overseas MOL RORO sales groups.<br>• Review and process new customer registration forms to ensure all required information is complete and accurate.<br>• Review monthly tonnage plans with LM and KAM. Develop optimal plans to effectively serve the customer.<br>• Assist KAM in developing regional sales plans with target accounts and coordinate with overseas MOL RORO sales groups.<br>• Work toward achieving and exceeding individual and group sales budgets (revenue, vehicle volume, and PL.)<br>• Utilize LM data & create and distribute accurate scheduling to existing and future customer base.<br>• FMC filing (Spot and Service contract)<br>• Maintenance of service contract rate list sheet and send to relevant party when changes are made. <br>• Maintain accurate mafi trailer forecasts and distribute same with operations and LM.<br>• Collect information from various media and new sources and share with overseas MOL RORO sales groups.<br>• Oversee pricing requests from MOL website, LM, and Key Account Managers<br>• Responsible for PCC.net contract & tariff creation and maintenance. <br>• Provide assistant for investigation of Account Receivable maintenance and resolving invoice discrepancies.<br>• Provide creative communication and solutions between accounts and the Company<br>• Promote teamwork with primary booking office and primary documentation office as well as overseas MOL<br>RORO sales groups.<br>• Distribute weekly schedules to customers.<br>• Keep customer account records up to date and coordinate with Customer Service to track and follow up on overdue invoices. <br>• Provide support and coverage for the customer service representative during their absence.<br><br><br>Sales Support,Sales Support,,Sales Support,Sales Support,,,Sales Support,Sales S
We are looking for a dedicated Sales & Customer Care Consultant to join our team on a contract basis in Mahwah, New Jersey. In this role, you will be responsible for delivering exceptional customer experiences while addressing a variety of inquiries and ensuring seamless service at every interaction. This is a fantastic opportunity to work in the retail industry, where your communication and organizational skills will play a vital role in exceeding customer expectations.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues efficiently and professionally.<br>• Proactively identify and address potential challenges to ensure a seamless customer experience.<br>• Handle a variety of customer needs, including product questions, returns, delivery details, registration processes, and payment assistance.<br>• Meet and exceed sales, quality, and productivity targets to help the department achieve its overall objectives.<br>• Collaborate with team members and other departments to continuously enhance service quality and knowledge.<br>• Maintain accurate records of customer interactions and transactions for smooth follow-up and reporting.<br>• Provide support through various communication channels, such as phone, email, and chat, ensuring timely responses.<br>• Adapt to a flexible work schedule, including weekends and additional shifts during peak periods.
<p>Our client is seeking a Service Advisor to support and deepen existing client relationships within a growing wealth management firm. This role focuses on financial planning, client service, and portfolio oversight—no business development required.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Lead discovery, review, and planning meetings with current and prospective clients</li><li>Serve as primary advisor for select clients and manage ongoing portfolio reviews</li><li>Adjust asset allocations and identify new asset opportunities within existing relationships</li><li>Develop customized financial plans and guide clients through all stages of their financial lifecycle</li><li>Handle complex planning needs including tax, estate, retirement, and investment strategy</li><li>Collaborate with Portfolio Management, Trading, Compliance, and Client Service teams</li><li>Lead client onboarding and maintain accurate client notes</li><li>Organize tasks across the team and ensure timely follow-up</li></ul><p><br></p>
<p>We are looking for a detail-oriented Receptionist to join our team on a contract basis in New York, NY. This role is ideal for someone with strong organizational skills and a welcoming demeanor to manage front desk operations and administrative duties. The position will require in-person attendance and is expected to last for two months, with the possibility of extension.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and ensure they are properly checked in upon arrival.</p><p>• Answer incoming calls and respond to inquiries in a courteous and attentive manner.</p><p>• Assist with general administrative tasks, including organizing documents and maintaining office supplies.</p><p>• Support mailroom operations by sorting and distributing mail.</p><p>• Schedule and prepare meeting rooms for staff and guests.</p><p>• Maintain a clean and organized reception area to uphold a welcoming environment.</p><p>• Provide excellent customer service to both internal and external stakeholders.</p><p>• Collaborate with team members to manage daily office functions efficiently</p>
<p>We are looking for a motivated and detail-oriented individual to join our team as a Receptionist in Madison, New Jersey. This contract position offers an excellent opportunity to gain corporate experience while contributing to the smooth operation of our office. The ideal candidate is personable, eager to grow, and interested in expanding their administrative skills.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and ensure they are directed to the appropriate personnel or departments.</p><p>• Handle incoming calls and manage the switchboard effectively to maintain seamless communication.</p><p>• Perform clerical duties such as filing, photocopying, and organizing mail.</p><p>• Assist with calendar management and scheduling for office staff.</p><p>• Maintain office supplies and ensure the kitchen and printers are well-stocked and operational.</p><p>• Provide administrative support to managers and staff as needed.</p><p>• Monitor and manage courier services and incoming deliveries.</p><p>• Ensure the security of the office by following visitor protocols and procedures.</p><p>• Support the team in preparing documents and presentations using Microsoft Office applications.</p><p>• Adapt responsibilities over time as comfort and expertise in the role increase.</p>
We are looking for a detail-oriented and organized receptionist to join our team in Forest Hills, New York. This is a long-term contract position, ideal for someone with strong communication skills and experience managing multi-line phone systems. The role requires availability on Fridays and offers an opportunity to contribute to the operations of a respected non-profit organization.<br><br>Responsibilities:<br>• Answer and direct inbound calls using a multi-line phone system efficiently.<br>• Provide friendly and attentive customer service to visitors and callers.<br>• Manage a switchboard with 1-10 phone lines, ensuring smooth call handling.<br>• Maintain a welcoming and organized reception area.<br>• Assist with administrative tasks such as scheduling, filing, and data entry.<br>• Collaborate with team members to support daily operations.<br>• Handle inquiries and provide accurate information about the organization.<br>• Ensure all communication is handled promptly and with attention to detail.
<p>The Office Services Associate plays a key role in delivering essential daily back-office support, ensuring high-quality service to our clients and internal teams. Core responsibilities include both physical and digital reprographics, copy and mail services, and providing additional support in hospitality, facilities, audio/visual, reception, and other business-critical functions as required. Key Responsibilities:</p><p>· Accurately document all workflow using designated service logs. </p><p>· Complete job tickets before commencing tasks to ensure accuracy and quality. Execute office services, primarily in reprographics, mail, and intake, according to company standards and protocols. </p><p>· Prioritize and manage workflow to meet contract deadlines for all assignments.</p><p>· Effectively communicate with supervisors and clients regarding project status or deadline concerns. </p><p>· Troubleshoot basic equipment issues and ensure machines are properly loaded and maintained. </p><p>· Perform regular quality assurance checks on one's work and work of team members. </p><p>· Safely lift up to 50 lbs. on a regular basis as part of essential duties. </p><p>· Answer phone calls and emails and place service calls when necessary. </p><p>· Provide courteous and detail-oriented customer service, in person, by phone, and electronically.</p><p>· Consistently adhere to company and client site policies and procedures. </p><p>· Promote a cost-efficient approach when using office equipment and supplies.</p><p><br></p><p><br></p>
We are looking for a dedicated General Office Clerk to join our team in Bronx, New York. This role is ideal for someone with strong organizational skills and a keen attention to detail, who can thrive in a fast-paced environment. As part of a long-term contract, you will play a key role in supporting the finance department through a variety of clerical and administrative tasks.<br><br>Responsibilities:<br>• Manage high volumes of incoming calls, handling inquiries, taking messages, and redirecting calls as needed.<br>• Address resident concerns and complaints both over the phone and in-person with professionalism.<br>• Verify and review tenant data using the Yardi Property Management System.<br>• Compile shareholder tax information and organize data into spreadsheets for analysis.<br>• Calculate income surcharges for shareholders based on prior year assessments and apply charges to accounts.<br>• Assist in the preparation and submission of reports for the finance department.<br>• Maintain accurate and organized filing systems for records and documents.<br>• Perform data entry tasks to schedule appointments and track task completion.<br>• Operate office equipment and complete additional assigned duties as required.
<p>We are looking for a dedicated Office Assistant to join our team. This is a contract to permanent opportunity within the food and food processing industry, offering a pathway to long-term employment with competitive benefits and growth potential. The ideal candidate will play a key role in supporting our sales team and ensuring seamless operations in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to sales representatives and managers to enhance their productivity.</p><p>• Process customer orders with accuracy and ensure prompt delivery.</p><p>• Collaborate with sales executives to create and implement effective sales strategies.</p><p>• Address and resolve customer inquiries and issues in a timely and detail-focused manner.</p><p>• Prepare essential sales documents, including contracts, proposals, and quotes.</p><p>• Coordinate with the marketing team to develop impactful sales materials and campaigns.</p><p>• Assist in organizing and managing sales events, such as tradeshows and promotional activities.</p><p>• Conduct market research to identify opportunities and trends that support sales objectives.</p><p>• Manage customer accounts in the system and ensure accurate record-keeping.</p><p>• Process customer sample requests and provide basic quality documents or certifications when needed.</p>
We are looking for a meticulous and organized General Office Clerk to join our team in Lakewood, New Jersey. This Contract to permanent position is ideal for individuals who thrive in a structured and repetitive work environment, handling a variety of administrative tasks crucial to daily operations. The role involves working with paper documentation, maintaining efficient workflows, and ensuring accuracy in all processes.<br><br>Responsibilities:<br>• Perform routine tasks such as scanning, stapling, and organizing paper documentation.<br>• Prepare shipments by packing and processing paper materials for delivery.<br>• Maintain accuracy while handling repetitive administrative tasks.<br>• Utilize Microsoft Office tools including Excel, Word, and Outlook for record-keeping and communication.<br>• Assist with scheduling appointments and managing file organization.<br>• Ensure proper documentation and shipping procedures are followed.<br>• Collaborate with team members to achieve smooth workflow operations.<br>• Adapt to business casual work attire, maintaining professionalism in appearance and demeanor.<br>• Report directly to the designated supervisor for task updates and progress tracking.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
<p>We are looking for an experienced Patient Accounts Representative / Biller to join our team <strong>fully on-site in Valhalla, New York</strong>. This <strong>long-term contract-to-hire</strong> opportunity offers an opportunity to play a key role in ensuring accurate and efficient revenue cycle operations within a healthcare setting. The ideal candidate will bring expertise in medical billing, claims processing, and collections while managing multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Perform full revenue cycle duties, including claim preparation, submission, reconciliation of AR accounts, and resolution of credit balances.</li><li>Responsible for the <strong>full billing cycle</strong>, including cash posting, collections, claim processing, and follow‑up.</li><li>Track progress of claims and reconcile payments to ensure accuracy.</li><li>Pursue denied claims, complete resubmissions, write appeal letters, and conduct phone/portal follow‑up with payers.</li><li>Review aging trial balances and work diligently to reduce AR balances.</li><li>Process claims for <strong>Medicaid FFS</strong>, Managed Care, commercial payers, and no‑fault insurance.</li><li>Work closely with the <strong>Patient Access Department</strong> to ensure clean claims and proper documentation.</li><li>Communicate effectively with individuals across varying knowledge levels.</li><li>Manage multiple priorities simultaneously while meeting strict deadlines.</li></ul><p><br></p>
