12 results for Customer Service Representative in Shoreline, WA

Customer Service Representative We are searching for a proficient Customer Service Representative to join our team in the water industry located in Shoreline, Washington, 98155, United States. This role offers a long term contract employment opportunity where you will be primarily responsible for managing customer accounts, handling customer inquiries, and ensuring accurate record-keeping. Responsibilities: • Handle all inbound and outbound customer calls with the utmost professionalism. • Efficiently manage customer accounts including changes in address and emergency contact information. • Process customer payments promptly and accurately. • Utilize Microsoft Excel and Microsoft Word for data entry and record-keeping tasks. • Respond to customer inquiries and find suitable solutions related to their accounts. • Regularly monitor multiple email inboxes and provide timely responses to customer emails and escrow requests. • Explain billing policies, practices, and regulations regarding rates, billing, payments, etc. to customers. • Schedule appointments as needed. • Greet visitors in the lobby and at the drive-up window, directing them to the appropriate person. • Maintain up-to-date customer credit records.

Customer Service Do you possess excellent communication abilities and strong data entry skills? Robert Half is seeking personable Customer Service Representatives to assist our client ongoing needs in the area. The Customer Service Representative will receive and process incoming calls from customers in an accurate, efficient, and timely manner and maintain solid customer relationships by handling questions and concerns with speed. The Customer Service Representative will communicate with other departments within the company, respond to internal questions and issues, and review and process documents. This position also may require research skills to troubleshoot customer problems and will act as support for other teams within the company. If you are looking for a great opportunity to gain practical Customer Service experience and make a positive impact, please apply now!

Call Center Specialist THIS IS AN ONSITE POSITION MONDAY - SATURDAY SHIFTS We are adding to our team a Call Center Specialist, based in Federal Way, Washington. This role will involve providing exceptional customer service, addressing customer needs, and enhancing our service delivery system. The role requires handling both incoming and outgoing calls, resolving diverse issues, and guiding customers through various processes. Responsibilities: • Efficiently handle incoming customer calls regarding processes and service inquiries, and address any concerns they may have.• Make outgoing calls to customers to gather additional information, provide appointment reminders, or offer assistance with form completion.• Address and resolve issues related to backgrounds, i9's, finger printing, training, and provide information on specialized services.• Guide customers through necessary processes in accordance with guidelines, and escalate problems to the appropriate teams when necessary.• Maintain strict confidentiality and compliance with all regulations and policies regarding customer information and data privacy.• Document all call information in the customer relationship management (CRM) system according to standard operating procedures.• Develop a deep understanding of healthcare programs, practices, and services.• Uphold excellent customer service techniques, demonstrating patience and empathy toward a diverse customer population.• Provide feedback to enhance the overall customer experience.• Accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments.

Front Desk Coordinator We are looking for a Front Desk Coordinator to join our team located in Seattle, Washington. This role will be the first point of contact for our visitors and will handle a variety of administrative tasks. This role offers a short term contract employment opportunity. Responsibilities: • Provide a warm welcome to visitors, ensuring their needs are met and directed appropriately. • Answer, screen, and forward incoming phone calls while providing basic information when needed. • Organize and schedule appointments through phone and email communications. • Manage incoming and outgoing mail, including packages. • Uphold cleanliness and orderliness of the front desk and lobby area. • Contribute to administrative tasks such as filing, data entry, and document preparation. • Relay general information about the organization and its services to visitors. • Liaise with other departments to ensure office supplies and other needs are met. • Oversee the smooth operation of office equipment such as phones, copiers, and fax machines. • Carry out and maintain visitor logs and security protocols. • Participate in special projects as required.

Front Desk Coordinator Robert Half is looking for innovative Front Desk Coordinators for our local clients ongoing needs in the area! The Front Desk Coordinator will sit at the front desk and answer busy multi-line phones, check-in visitors and direct other walk-in traffic. Candidates who are successful in the Front Desk Coordinator contractual roles typically are proficient in Microsoft Office Suite skills and are comfortable updating and maintaining reports, tracking, and documenting detailed information, and entering information into company databases. The successful Front Office Coordinator will have experience with multi-line phones, and strong alphanumeric data entry and Microsoft Office Suite skills, including working with reports and mail merge. If you have outstanding customer service skills, excellent attention to detail, and are organized and motivated, then apply with Robert Half!

Receptionist Robert Half is actively looking for a welcoming and organized Receptionist for our local clients ongoing needs in the area. This position is ideal for someone who thrives in a customer-facing role and enjoys being the first point of contact for visitors and clients. The Receptionist will manage front desk operations, greet visitors, handle incoming calls, and provide administrative support to ensure a smooth and efficient office environment. The ideal candidate is personable, organized, and able to handle multiple tasks with professionalism. If you are looking for a great opportunity to gain practical Receptionist experience and make a positive impact, please apply now! Key Responsibilities:• Greet visitors, clients, and employees in a friendly and professional manner• Answer and direct incoming phone calls to the appropriate person or department• Manage the reception area, ensuring it is clean, organized, and welcoming• Handle incoming and outgoing mail, packages, and deliveries• Schedule appointments, meetings, or conference rooms as needed• Assist with administrative tasks such as data entry, filing, and maintaining office supplies• Provide support to other departments as requested• Ensure confidentiality and professionalism in all interactions

Administrative Coordinator We are offering a short-term contract employment opportunity for an Administrative Coordinator in Seattle, Washington. This role is placed within the industry sector and involves a variety of tasks, including coordination, administrative tasks, marketing support, and communication management. Responsibilities Provides general administrative support, which may include, but not limited to:o Serving as a liaison with shared service departments.o Managing technology support and logistics of online events.o Monitoring and responding to inbox correspondence.o Developing and maintaining organized record-keeping systems.o Scheduling internal and external meetings and coordinating event logistics.o Managing training registrations, certifications, and participant records.o Tracking essential documents, including trainer credentials, contracts, invoices, CEUs, and STARS.o Creating and managing surveys, compiling reports to support program development.o Assisting with financial tracking.o Providing additional support to the team as needed.· Collaborate with team members, partners, and community stakeholders to advance project goals and improve service delivery.· May conduct research and compile data for reports, grants, speeches, and correspondence.· May carry out assignments relating to meetings, committee/community activities, and/or funding.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AR/Billing/Collections Specialist We are in search of an AR/Billing/Collections Specialist to join our operations in Seattle, Washington. This role demands a keen eye for detail and strong communication skills, with a focus on maintaining efficient collections and ensuring accurate billing processes. You will be actively involved in managing customer accounts, from processing applications to resolving inquiries, and will play a crucial role in improving our financial efficiency. Responsibilities:• Efficiently process customer credit applications, ensuring accuracy at all stages.• Keep customer credit records up-to-date, making necessary updates as needed.• Engage in proactive communication with customers regarding overdue payments, negotiating payment plans when necessary, and resolving any disputes to ensure a smooth collection process.• Collaborate with internal teams to address billing discrepancies, resolve invoicing errors, and ensure accurate financial records are maintained.• Contribute to the automation of the collections process by aiding in the implementation and improvement of automated collection tools and workflows.• Regularly review aging reports and identify overdue payments, escalating delinquent accounts as necessary to minimize financial risk.• Provide detailed weekly updates to management on collections progress, outstanding balances, and potential risks.• Use your knowledge of accounting software systems and CRM to effectively manage accounts receivable and streamline the collections process.• Handle inbound calls from customers, providing a high level of service and resolving any billing or payment-related issues.• Administer claims and review invoices, ensuring they are accurate and issued to customers in a timely fashion. The salary range for this position is $75,000 to $78,000. Benefits:Medical/Dental/VisionLife insuranceSTD/LTD15 days PTO8 paid holidays401k with match