<p><strong>***Need to be fluent in French and English*** No sponsorship</strong></p><p>We are looking for a skilled Help Desk Analyst to join our team in Carrollton, Texas. In this role, you will provide technical support for hardware and software systems, ensuring smooth operations across various devices and platforms. You will play an essential role in troubleshooting issues, maintaining systems, and delivering excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and maintain laptops, desktops, and related hardware and software to ensure optimal performance.</p><p>• Configure and support mobile devices, ensuring seamless functionality and user satisfaction.</p><p>• Troubleshoot and resolve hardware and network connectivity issues, minimizing downtime.</p><p>• Manage user accounts and control access in compliance with company policies.</p><p>• Perform data migration and remove outdated equipment, ensuring secure transition to new systems.</p><p>• Analyze issue trends and implement preventive solutions to reduce recurring problems.</p><p>• Utilize ServiceNow to address incidents and fulfill service requests efficiently.</p><p>• Administer local printer setups and video conferencing solutions, ensuring reliable operations.</p><p>• Provide support for various projects as needed, contributing to team goals.</p><p>• Deliver exceptional customer service while maintaining attention to detail and organizational standards.</p><p><br></p><p><strong>***Need to be fluent in French and English***No sponsorship</strong></p>
<p>We are working with a client in Little Elm that is hiring a Level II Desktop Analyst to join their team on a contract to permanent basis. This person will support users onsite and any remote employees that are escalated from the level 1 service desk. It requires the ability to go into a deeper level of troubleshooting on both software and hardware. </p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: LITTLE ELM, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO HIRE</strong></p><p><strong>SALARY: $65 - $70K</strong></p><p><br></p><p><strong><u>Requirements</u></strong></p><p>• Install, configure, and ship new windows computers for employees </p><p>• Follow a build checklist to install and configure software on new computers </p><p>• Create users and manage account access </p><p>• Manage printers and assets, and participate in change management process </p><p>• Know Microsoft Azure fundamentals </p>
<ul><li>Serve as an escalation point for IT Managers and provide backup support when needed.</li><li>Act as a delegate for the Director of Enterprise Applications, including supervisory responsibilities and meeting facilitation.</li><li>Identify opportunities to optimize IT processes and workflows; lead and participate in process improvement initiatives.</li><li>Mentor IT Managers and application team members, fostering skill development and readiness for complex assignments.</li><li>Oversee management of EHR Access, Health Information Management (HIM), and Revenue Cycle teams.</li><li>Ensure application teams follow best practices for documentation, version control, change management, and testing.</li><li>Build and lead Access, HIM, and Revenue Cycle solution teams, ensuring effective participation in projects and support activities.</li><li>Maintain strong communication with providers, business units, clinical departments, and IT leadership.</li><li>Promote responsive customer service and maintain collaborative relationships across IT and operational leadership.</li><li>Ensure timely resolution of Help Desk incidents and change requests assigned to the application team.</li><li>Act as an escalation point for application support issues during business hours and after-hours.</li><li>Foster a culture of teamwork, customer service excellence, and continuous improvement in application adoption and efficiency.</li><li>Define roles, responsibilities, and priorities for application teams.</li><li>Lead and participate in vendor and product evaluations, comparisons, and selections.</li><li>Attend and facilitate meetings and committees as directed.</li><li>Maintain professional development through training, workshops, and industry affiliations to stay current with trends and certifications.</li><li>Serve as the primary contact for operational and clinical leadership regarding patient financial systems implementation and support.</li><li>Collaborate with stakeholders to enhance and support EHR applications.</li><li>Coordinate workflow assessments and design sessions.</li><li>Participate in system configuration, development, testing, patch validation, and application training.</li><li>Lead estimation and prioritization efforts for optimization projects.</li><li>Maintain expertise in EHR architecture and system changes over time.</li><li>Adhere to governance, change management, project management, incident management, and security standards.</li></ul>
<p>We are seeking a dynamic and experienced <strong>IT Director of Infrastructure</strong> to lead the design, deployment, and management of a modern technology infrastructure. This role requires a confident leader who can take ownership from day one, mentor a high-performing team, and drive innovation—including the integration of AI-based solutions—within a complex organizational environment based just north of Dallas, TX in the Plano / Frisco, TX region. (MUST CURRENTLY RESIDE IN DALLAS / FORT WORTH REGION)</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Leadership & Team Development:</strong></p><ul><li>Manage, mentor, and grow a team of Infrastructure Engineers.</li><li>Foster a culture of collaboration, accountability, and continuous improvement.</li></ul><p><strong>Infrastructure Strategy & Execution:</strong></p><ul><li>Design and deploy a modern, scalable, and secure technology infrastructure.</li><li>Develop and implement IT strategies aligned with business goals, focusing on reliability, cybersecurity, and exceptional client service.</li></ul><p><strong>Project & Vendor Management:</strong></p><ul><li>Oversee multiple infrastructure projects concurrently, ensuring timely delivery and quality outcomes.</li><li>Manage relationships with third-party vendors and coordinate with internal business units.</li></ul><p><strong>Innovation & Emerging Technologies:</strong></p><ul><li>Stay ahead of industry trends and emerging technologies.</li><li>Design and implement AI-driven solutions to enhance operational efficiency and business capabilities.</li></ul><p><strong>Governance & Compliance:</strong></p><ul><li>Develop and implement cybersecurity solutions for a complex organization.</li><li>Ensure compliance with regulatory requirements and internal policies.</li></ul><p><strong>Financial & Asset Management:</strong></p><ul><li>Develop and manage IT budgets, procurement processes, and asset management.</li><li>Optimize resource allocation and cost efficiency.</li></ul><p><br></p>
