8 results for Help Desk Analyst Ii in Scottsdale Az

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Responsibilities: • Handle an average of 10 customer tickets per day• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues• Collaborate with Managed Service Providers (MSP) for escalated issues• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft• Use Active Directory to manage user accounts and access controls• Assist with the configuration and management of Apple Devices and Computer Hardware• Carry out deployment tasks as necessary• Leverage skills in Configuration Management to ensure systems are running optimally

Help Desk Analyst I We are in search of a Help Desk Analyst I to join our team situated in TEMPE, Arizona. This role primarily functions within the technology industry and offers a long-term contract employment opportunity. As a Help Desk Analyst I, you will play a vital role in providing technical support to end users, setting up necessary hardware and software, and maintaining the overall functionality of our company applications. Responsibilities: • Deliver technical assistance on a variety of software applications to all end users, tackling issues related to Windows 10/11 OS, Microsoft Office, operating systems, and internal company application accessibility. • Facilitate the setup of printers, copier/scanners, and internet routers, ensuring users are appropriately connected.• Be actively involved in the installation of operating systems and standard desktop applications as per requirements.• Respond to AV needs in huddle spaces and conference rooms promptly and efficiently.• Equip company training meetings with necessary hardware and software setups.• Ensure regular, timely, and predictable attendance to provide consistent support.• Perform other duties and responsibilities as assigned, demonstrating flexibility and dedication.• Leverage skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments to enhance work output and efficiency.

Help Desk Robert Half is seeking Help Desk Analysts with exceptional customer service skills to provide technical support to users. In this role, you will be required to absorb and retain information quickly, as well as relay technical concepts to non-technical personnel. Key responsibilities for this role include the following: <ul><li>Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware</li><li>Walk customers through the problem-solving process</li><li>Follow up with customers to ensure the issue has been resolved</li><li>Supports operation of help desk and serves as the focal point for customer concerns</li><li>Identifies, researches, and resolves technical problems for end-users on a variety of issues</li><li>Responds to telephone calls, email and personnel requests for technical support from local and remote customers</li><li>Run reports to determine troubleshooting opportunities</li></ul>

Desktop Support Robert Half is seeking Desktop Support Specialist candidates for our Phoenix-based clients! As a Desktop Support Specialist, you will play a key role in assisting both internal and external customers with troubleshooting requests, as well as ensuring that all peripheral devices are properly connected and functional. Other essential functions of this position include:<ul><li>Provide support and training for computers and software for end-users</li><li>Assist in corrective action and preventative maintenance taken on equipment/software programs</li><li>Support IT Team in inputting and tracking of all help desk tickets</li><li>Delivers excellent service at all times, including proactively anticipating needs, maintaining frequent and detail-oriented communication, and responding quickly to service requests</li><li>Lives and champions the company's core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership</li><li>Other duties as assigned</li></ul>

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Phoenix, Arizona. This role focuses on providing technical assistance, working in a detail-oriented environment within the technology industry. Responsibilities: • Provide proficient support for Android Development issues and queries. • Utilize Cisco Technologies effectively to enhance network performance. • Address issues related to Citrix Technologies to ensure smooth operation. • Handle Computer Hardware related problems, ensuring minimal downtime. • Leverage Dell Technologies for system improvements and support. • Manage Active Directory services to maintain user accounts and access controls. • Support and troubleshoot Apple Devices within the organization. • Utilize Backup Technologies to secure critical data. • Perform Configuration Management tasks to maintain system stability.

Desktop Support Analyst We are in the process of hiring a Desktop Support Analyst for our team in the metal fabrication industry, located in Cypress, California. As a Desktop Support Analyst, you will be tasked with handling IT-related issues, including support for desktops, laptops, printers, and handheld scanners. Your proficiency in operating systems, applications, and technologies will be crucial to your role. Responsibilities: • Provide support for desktop and application technologies including desktops/laptops, printers, and handheld scanners. • Display a strong working knowledge of the Windows OS and desktop productivity tools such as Microsoft Office. • Manage virtualization technologies and active directory operations. • Understand and troubleshoot networking protocols like TCP/IP, DNS, DHCP. • Support VPN applications and Microsoft products and applications, including Windows OS, Office Suite, Teams. • Offer web browser support for platforms such as Chrome, Edge. • Utilize IT Service Management Systems like ServiceNow. • Handle operating systems like Windows, MacOS, Linux. • Manage mobile device management (MDM) solutions and file-sharing platforms like OneDrive, SharePoint. • Support remote desktop protocols and tools. • Provide support for email systems and protocols, including Microsoft Exchange, Outlook, IMAP/SMTP. • Implement endpoint security solutions and offer printer and peripheral support. • Use collaboration tools effectively.

Desktop Support Analyst We are looking for a Desktop Support Analyst in the Real Estate industry to join our team in Phoenix, Arizona. This role offers a short term contract employment opportunity. As a Desktop Support Analyst, you will be responsible for providing technical support, maintaining hardware and software, and managing customer queries. You will also be tasked with network configuration and management. Responsibilities: • Handle technical support queries from users, providing a positive customer experience at all times. • Maintain and troubleshoot various hardware, such as Dell and Apple devices. • Implement and manage software including Microsoft desktop operating systems and related Microsoft Office applications. • Work with networking fundamentals such as IP addresses, gateways, DNS configurations, and routing. • Utilize Cisco technologies including routers, firewalls, and IOS. • Operate and troubleshoot virtualization tools such as VMWare, Citrix, or Hyper-V. • Maintain and configure Active Directory functionalities. • Manage and resolve issues related to different email systems and protocols (Exchange, IMAP). • Use backup technologies for data safety and recovery. • Manage multiple priorities in a fast-paced environment, escalating issues to senior team members when necessary. • Work both independently and collaboratively as part of a team.

IT Support Specialist Robert Half's client in Phoenix, Arizona is seeking an IT Support Specialist. The IT Support Specialist is responsible for delivering comprehensive end-user support to all employees, encompassing handling helpdesk tickets, managing support calls via the Hotline, and addressing critical issues faced by employees in person.In addition to providing support, they will play a crucial role in implementing and maintaining end-user IT systems. This entails collaborating with business users to grasp their challenges and devise scalable, reliable solutions.The ideal candidate will not settle for quick fixes but will thrive in problem-solving, delving deep into processes to understand needs and devise optimal solutions.This position offers hybrid work arrangements, with regular attendance required at the local headquarters.Job Duties & Responsibilities:· Deliver exceptional customer support to all employees, ensuring their IT needs are met promptly and effectively.· Identify and troubleshoot end-user and PC issues, providing timely resolutions to minimize disruptions.· Take ownership of end-user issues and projects, seeing them through to successful completion.· Maintain comprehensive documentation and organization of IT support processes and procedures for clarity and efficiency.· Translate business challenges and procedures into appropriate technical solutions, aligning IT services with organizational goals.· Collaborate with the Infrastructure Team to implement and manage IT systems, ensuring seamless integration and optimal performance.· Participate in an on-call rotation to address critical end-user support issues.