2 results for Application Support Engineer in Savannah, GA

Application Support Engineer We are hiring for the role of Application Support Engineer in Savannah, Georgia. This position is critical to our IT team, offering comprehensive support for both off-the-shelf and custom-built applications essential to our business processes. Key Responsibilities:<ul><li>Primary Contact for Applications: Act as the main liaison for business applications, working closely with end-users, technical support teams, operations, and management.</li><li>Programming Assistance: Perform programming tasks required to support operational needs.</li><li>System Monitoring: Ensure seamless functioning of production systems by implementing and overseeing operational monitoring tools.</li><li>Issue Resolution: Diagnose and resolve technical problems using available resources such as error logs and technical documentation.</li><li>EDI Transactions: Administer and oversee the implementation of Electronic Data Interchange (EDI) processes.</li><li>Documentation: Create and update system support documentation to aid internal teams and end-users.</li><li>Collaboration Across Teams: Partner with departments such as finance, operations, and IT to generate metrics, reports, and actionable insights.</li><li>Data Quality and Reporting: Use SQL and scripting languages to maintain data integrity and support management reporting needs.</li><li>Mobility Device Management: Manage mobile devices and associated licensing for the organization.</li><li>On-Call Support: Participate in an after-hours, on-call rotation to ensure critical systems remain functional and issues are resolved promptly.</li><li>Cross-Functional Contributions: Execute projects and tasks aligned with the priorities of company leadership and broader organizational goals.</li></ul>

IT Specialist IT Specialist - Driving Technology and E-commerce Success We are seeking a highly motivated and skilled IT Specialist to manage and enhance our organization's IT infrastructure and e-commerce operations. This critical role will ensure the smooth and secure operation of our systems, provide exceptional technical support, and optimize our e-commerce platform for peak performance. The ideal candidate will be a problem-solver with a passion for technology and a customer-centric approach. This is an onsite role in Beaufort, SC. What You Will Do:<ul><li>System Administration: Install, configure, and maintain hardware, software, networks, and systems. Manage servers, operating systems, and applications, ensuring optimal performance, reliability, and data integrity through updates, patches, and backups.</li><li>Network Management: Design, implement, and monitor LANs, WANs, and wireless networks. Troubleshoot network issues and ensure high availability. Configure and manage network devices (routers, switches, firewalls, VPNs) for secure and efficient traffic.</li><li>Technical Support: Provide Tier 1 and 2 support to staff, resolving hardware, software, and connectivity issues. Onboard new employees, including workstation setup and account creation. Efficiently track and resolve IT issues to minimize downtime.</li><li>Security and Compliance: Implement and monitor cybersecurity practices to protect organizational data. Conduct risk assessments, vulnerability scans, and penetration testing. Ensure compliance with industry standards and company policies regarding IT security and data privacy.</li><li>Project Management: Lead IT projects, including system upgrades, migrations, and new technology deployments. Collaborate with vendors and stakeholders to identify cost-effective solutions and manage project timelines and documentation.</li><li>E-commerce Platform Management: Ensure the reliability and functionality of our e-commerce platforms, maintaining uptime and optimizing performance. Manage integrations with payment systems, inventory tools, and third-party applications. Troubleshoot e-commerce issues related to pricing, product displays, and data accuracy. Manage updates and new features with minimal disruption.</li></ul>What You Will Bring:<ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>Demonstrated experience in IT support, with a strong focus on e-commerce platforms and related tools.</li><li>Familiarity with web development technologies (HTML, CSS, JavaScript) is a plus.</li><li>Solid understanding of operating systems and enterprise applications.</li><li>Relevant certifications (CompTIA A+, Network+, Security+) are preferred.</li></ul>What Sets You Apart:<ul><li>Excellent problem-solving and analytical skills.</li><li>Exceptional communication and interpersonal skills to effectively interact with technical and non-technical staff.</li><li>Strong time management and organizational abilities to manage multiple tasks and priorities.</li><li>A proactive and results-oriented approach.</li></ul>