31 results for Customer Service Representative in Savage, MN

Customer Service Representative Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity targeting an individual local to the West Metro area of Minnesota, and is a long-term contract to full-time engagement. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li>Handle customer inquiries concerning order status, delivery dates, product specifications, and warranty status</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Collaborate with sales personnel to enhance customer service</li><li>Utilize a CRM for documenting customer interactions, managing customer complaints, and providing customer feedback on process improvements</li><li>Conduct research to resolve issues related to mis-shipments, financial matters, and device history</li><li>Provide internal customer service support to the manufacturing facility by clarifying orders, communicating changes to custom orders, and following up on product delivery commitments</li><li>Fulfill orders for stock products and accessories</li><li>Undertake special projects as assigned.</li></ul>

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative in Minneapolis, Minnesota. The role will be centered within the healthcare industry, where you will be tasked with handling customer applications, maintaining customer records, and resolving customer inquiries. Responsibilities • Efficiently handle customer credit applications. • Monitor customer accounts and take necessary action. • Maintain detailed and accurate records of customer credit. • Resolve customer inquiries in a timely and effective manner. • Utilize your skills in customer service, video communication, and healthcare related tasks. • Collaborate with offshore teams as necessary. • Apply your knowledge of TRICARE and NIS in relevant scenarios. • Use your proficiency in R Code for data analysis and reporting tasks.

Customer Service Representative Job Overview:We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Senior Customer Service Representative We are seeking a highly skilled Senior Customer Service Representative to join our team in St. Paul, MN. This is a 6-month contract-to-hire position offering the opportunity to transition into a permanent role. The ideal candidate will have extensive experience in customer service, excellent problem-solving abilities, and strong communication skills. If you thrive in a fast-paced environment and are passionate about providing outstanding customer support, we encourage you to apply. Key Responsibilities: Serve as a primary point of contact for customers, handling inquiries, resolving issues, and providing solutions promptly and professionally. Process customer orders, returns, and exchanges accurately and efficiently. Maintain detailed and accurate records of customer interactions in the CRM system. Collaborate with internal teams, including sales, logistics, and operations, to ensure seamless customer experiences. Assist in training and mentoring entry level customer service representatives. Monitor and track customer service metrics to ensure service quality and efficiency. Escalate complex customer concerns to management as needed. Stay updated on company products, policies, and industry trends to provide accurate information to customers.

Customer Service Representative Do you have a passion for helping others and providing exceptional service? Robert Half is seeking a highly motivated Customer Service Representative for an exciting opportunity in the Richfield, MN area. As a Customer Service Representative, you will be responsible for ensuring a positive customer experience by addressing inquiries, resolving issues, and delivering outstanding support in a professional and timely manner.Join a growing team and make a difference by improving the customer experience one interaction at a time! Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and live chat inquiries to assist customers with product or service-related questions and concerns.</li><li>Resolve customer complaints and issues through effective problem-solving and critical thinking skills.</li><li>Deliver accurate information and guidance about products, services, processes, and policies.</li><li>Maintain detailed and accurate records of customer interactions using CRM or other designated software.</li><li>Collaborate with internal teams to ensure resolution of escalated issues.</li><li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li><li>Proactively identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative We are in search of a Customer Service Representative who will be a part of our team in Minneapolis, Minnesota. The chosen candidate will primarily focus on handling customer inquiries, maintaining comprehensive customer records, and processing customer applications. This role also involves monitoring customer accounts and taking necessary actions. Responsibilities: • Efficiently handle customer inquiries and concerns, providing solutions and ensuring customer satisfaction. • Process customer applications with accuracy and speed, ensuring all information is up-to-date and correct. • Maintain comprehensive and accurate customer records, including all correspondences and interactions. • Monitor customer accounts regularly, identifying any issues or discrepancies and taking appropriate actions. • Use your healthcare knowledge to provide relevant information and services to our customers. • Exhibit proficiency in R code, using it to track, analyze, and report on customer data. • Collaborate with offshore teams for seamless customer service operations. • Utilize TRICARE and NIS systems for better service delivery and customer data management. • Adapt to different work schedules, ensuring round-the-clock customer support. • Use video communication tools effectively for remote customer interactions.

Customer Service Representative Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? We’re looking for a reliable and personable Customer Service Representative to join our growing team in the Twin Cities, MN! This is a fully on-site role, offering you the opportunity to make a direct impact by providing outstanding service to our customers and ensuring satisfaction throughout every interaction. Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers while maintaining professional and friendly communication.</li><li>Assist customers by addressing inquiries, resolving complaints, and providing information about products, services, or policies.</li><li>Process orders, track shipments, and manage customer accounts with accuracy and attention to detail.</li><li>Collaborate with internal teams to ensure timely resolution of customer concerns.</li><li>Maintain customer records by updating account information and documenting all interactions using CRM software.</li><li>Identify customer needs and suggest improvements or add-ons to enhance their overall experience.</li><li>Follow company guidelines and workflows while ensuring compliance with customer service standards.</li></ul>

Outbound Customer Service Representative This is a telecommuting position in a challenging, fast paced, high-volume operation, where accuracy and quality are essential. Primary Responsibilities:<ol><li>Contact providers, hospitals and/or clinical staff via phone and email to explain program and request, set commitments for information return, and explain options for completing and transmitting information.</li><li>Develop and manage on-going relationships with providers to reduce provider abrasion and drive program participation.</li><li>You will be responsible for making approx. 40 - 60 outbound calls daily and meeting program specific metrics outlined by leadership. </li><li>In addition to initial outreach, you will perform research to locate providers, prepare data for release, and conduct follow-up.</li><li>Your day will consist of 95% phone work and 5% research and data entry.</li><li>Respond to coaching and various forms of feedback and quality analysis to meet or exceed performance metrics.</li><li>Adhere to Protected Health Information PHI policies and practices.</li></ol>

Medicaid Healthcare Customer Service Representative We are offering a long-term contract employment opportunity for an experienced Healthcare Customer Service Representative to join our team. Our industry is healthcare and the role will be fully remote. As a Customer Service Representative, you will be supporting Care Delivery Organizations and assisting a large patient base. Responsibilities: • Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations• Accurately documenting all patient interactions and information• Providing exceptional customer service at all times• Efficiently handling data entry tasks and order entry operations• Corresponding with patients via email as needed• Scheduling appointments for patients• Managing both inbound and outbound calls to resolve patient issues• Utilizing Microsoft Excel and Word for various administrative tasks• Navigating through health care audits, specifically those related to Medicare and Medicaid• Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines• Ensuring strict adherence to HIPPA regulations and other privacy laws.

Customer Service Representative We are offering a long-term contract employment opportunity for a Customer Service Representative in the Health Insurance industry, based in Eden Prairie, Minnesota, United States. In this role, you will be working on processing customer applications, maintaining precise customer records, and handling customer inquiries. Your role also involves monitoring customer accounts and taking suitable action. Responsibilities: • Efficiently process customer credit applications, ensuring accuracy • Keep customer credit records updated and precise • Handle and resolve customer inquiries in a timely manner • Monitor customer accounts and take appropriate actions when necessary • Utilize skills such as video and R Code • Apply knowledge of HealthCare.gov during customer interactions • Cooperate with offshore teams when needed • Have an understanding of TRICARE and NIS in the context of customer service.

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative. This role is remote and primarily functions within Pacific Time Zones. Responsibilities:• Accurately process patient data, including appointments, authorizations, claims, invoices, eligibility benefits, and appeals• Provide exceptional customer service, demonstrating care and concern for every internal and external customer• Maintain the performance goals established for the position, focusing on patient satisfaction, accuracy, quality, and consistent attendance• Utilize double monitors for data entry and resource use, ensuring adherence to guidelines• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load to resolve and/or document patient issues• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures• Translate oral information into concise and accurate written documentation per guidelines• Act as a patient advocate, providing services to internal and external customers involving the exchange of complex and sensitive information• Assist new or potential members in the choice of Primary Care Physician (PCP) and supply general information about the medical group• Page clinicians and assist Telehealth Nurses as necessary.

Customer Service Do you thrive on delivering exceptional customer experiences? Robert Half is seeking a detail-oriented and professional Customer Service Representative for a promising opportunity in Bloomington, MN. This role is perfect for someone who enjoys problem-solving, communicating with customers, and making a positive impact with each interaction. Join a growing company that values teamwork, innovation, and dedication to high-quality service! Responsibilities:<ul><li>Manage incoming and outgoing customer communications via phone, email, and online channels.</li><li>Resolve customer inquiries, issues, and complaints with professionalism and efficiency.</li><li>Educate customers by providing clear, accurate information about products, services, and company policies.</li><li>Accurately record customer interactions in the company’s CRM system or other designated platforms.</li><li>Work collaboratively with internal departments to resolve escalated issues and ensure customer satisfaction.</li><li>Contribute to achieving departmental performance metrics, including resolution times and customer satisfaction ratings.</li><li>Identify trends or recurring issues and recommend ideas for improving processes and the overall customer experience.</li></ul>

Client Service Coordinator We are seeking a highly organized and detail-oriented Client Services Coordinator in Minneapolis, MN. The Client Services Coordinator will serve as the primary point of contact for residential clients, ensuring seamless communication between both clients and internal teams. This role involves scheduling services, handling incoming inquiries, processing work orders, and supporting overall business operations to enhance client satisfaction for our client's organization. Responsibilities:<ul><li>Respond to client inquiries via phone, email, and in-person, resolving concerns in a courteous manner.</li><li>Serve as the primary liaison between clients and internal teams, providing timely and professional communication.</li><li>Manage scheduling and dispatching of service crews for residential services.</li><li>Process work orders, proposals, and invoices accurately and efficiently.</li><li>Ensure accurate management and updating of the CRM database, including client records, services rendered, and billing information.</li><li>Monitor and follow up on client satisfaction, addressing any service issues promptly.</li><li>Collaborate with field teams to ensure job completion and quality standards are met.</li><li>Support the sales and operations teams with administrative tasks and reporting.</li><li>Participate in initiatives aimed at enhancing internal processes and improving the overall client experience.</li><li>Perform general office duties, including filing, data entry, and document preparation.</li><li>Provide support for special projects and team objectives as needed.</li></ul>

Call Center Are you an effective communicator who enjoys helping customers and resolving issues? Do you thrive in a fast-paced environment where excellent service is prioritized? We’re hiring Call Center Representatives to join our team in the Twin Cities, MN! This is a fully on-site position, where you’ll become an essential part of our team by delivering outstanding customer support and building lasting connections. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls, providing professional and friendly assistance.</li><li>Respond to customer inquiries regarding products, services, billing, and account management.</li><li>Troubleshoot and resolve customer issues while ensuring a positive resolution experience.</li><li>Accurately document customer interactions and details using company systems and software.</li><li>Strive to meet and exceed performance metrics, including call response time, resolution rates, and customer satisfaction scores.</li><li>Collaborate with teammates and supervisors to address escalations and identify process improvements.</li><li>Stay informed about company products, policies, and updates to provide accurate information to customers.</li></ul>

Administrative Assistant Title: BILINGUAL NSR Administrator Contract type: Contract to Hire (must complete training)Remote or On Site: On Site (not remote)Contract Duration: 4 months with strong possibility of hire (must complete training)Location: 6300 Shingle Creek Parkway, Brooklyn Center, Minnesota, 55430, United StatesSchedule: See schedule description belowPay: $19 per hour JOB SUMMARYThe BILINGUAL National Services Representative (NSR) is responsible for scheduling counseling appointments, addressing operational questions, and providing local office support. They primarily take calls from a national queue during most of the day, but also assist visitors to the office as well. NSRs occasionally make outbound calls for campaigns and outreach (no cold calls!) and help with events every now and then which may occur over a 3-day weekend.The NSR must be a problem solver, willing to learn, and adaptable. They use these skills to proactively resolve Member issues, relying on their knowledge of the organization's programs and policies. If unable to resolve an issue immediately, the NSR may connect Members with appropriate staff or managers. Documentation of all interactions is essential, ensuring Members' concerns are addressed effectively and promptly. If issues arise with staff or departments, the NSR communicates these to the appropriate management for resolution, prioritizing Member satisfaction throughout the process. JOB RESPONSIBILITIES<ul><li>Answer incoming calls from the National Queue professionally and effectively, defusing tense situations and easing Member frustrations.</li><li>Resolve Member issues by reviewing their file in the Lynx system, documenting all issues and resolutions in the Member's narrative.</li><li>Address calls promptly and effectively.</li><li>Schedule appointments for Members across all departments.</li><li>Assist Members with accessing their Member Portal, including resolving password issues.</li><li>Input complaint information in the Lynx system, including Member and staff details, subject, description, and resolution.</li><li>Make outbound calls to Members as necessary.</li><li>Respond to all emails from assigned Email Follow-up lists.</li><li>Stay updated on organization policies and procedures to provide consistent responses to questions.</li><li>Assist in advocacy and outreach campaigns by contacting Members, church leaders, businesses, politicians, and community leaders.</li><li>Perform other assigned duties.</li><li>Participate in advocacy campaigns supporting the mission of fighting for economic justice for low to moderate-income individuals and people of color. This includes ongoing participation in advocacy, campaigns, outreach, community organizing, and promoting the organization's mission and tactics. Staff play a crucial role in impacting Members and communities they serve. </li></ul>

Front Desk Coordinator We are offering an exciting opportunity in New Brighton, Minnesota for a Front Desk Coordinator. The role focuses on providing administrative assistance within an active environment. As a Front Desk Coordinator, you will be the first point of contact for our clients, and your primary responsibilities will include answering multi-line phone systems, providing concierge services, and maintaining a high level of customer service. Responsibilities • Serve as the first line of communication, answering and directing phone calls through a multi-line system. • Provide excellent customer service, addressing customer queries and issues promptly and professionally. • Assist with administrative tasks, including data entry and organizing files. • Utilize various software, including Microsoft Excel, Microsoft Outlook, Microsoft Word, and Google Suite, to manage client information and perform administrative duties. • Deliver concierge services to clients, ensuring their needs are met and enhancing their experience with our services. • Maintain a well-organized front desk area, ensuring that all administrative materials are up-to-date and easily accessible.

Entry-Level Supply Chain Specialist We are offering a contract to permanent employment opportunity for an Entry-Level Supply Chain Specialist in Oakdale, Minnesota. As part of our team, your primary function will be managing various aspects of our supply chain, with a focus on customer service, inventory management, and logistics. Responsibilities:• Process and initiate sales orders along with replacement orders in a timely and efficient manner• Maintain and manage an accurate inventory control system through regular updates and postings• Assist in validating pricing on sales invoices as required• Provide periodic updates on order status and tracking information to relevant stakeholders• Support marketing and sales initiatives with necessary data and logistics support• Attend training sessions as required to stay updated with the latest industry practices• Ensure effective follow-up communication with sales reps, distributors, and other team members• Utilize Microsoft Excel for data management and reporting purposes• Handle customer inquiries and resolve any issues related to invoices and billing• Perform other tasks as assigned to ensure the smooth functioning of the supply chain operations. *Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment. Please submit your resume and call Jordan Lynch at 651-293-3973 for review and consideration.

Collector III We are offering a permanent employment opportunity for a Credit Representative in Eagan, Minnesota. This role is crucial within our team, focusing on customer communication and account management. The successful applicant will be responsible for maintaining customer records, processing payments, and resolving any customer inquiries, as well as monitoring accounts to ensure appropriate action is taken. Responsibilities: • Communicating with customers via telephone or in person to determine the reasons for overdue payments and to review the terms of sales, services, or credit contracts.• Utilizing exceptional debt recovery techniques to persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.• Accurately documenting and recording customer/client information.• Processing customer payments and posting amounts paid to customer accounts.• Locating and monitoring overdue accounts, taking necessary action when required.• Keeping detailed records of collection activities.• Arranging for debt repayment or establishing repayment schedules based on customers' financial situations.• Ensuring compliance with federal, state, and company policies, procedures, and regulations related to collections.• Utilizing computer applications such as Microsoft Word and other related collections software.• Providing support and constructive performance feedback through basic mentoring skills. If you are interested please click the APPLY NOW button to submit your resume and reach out to Emily Haan directly at 952-882-9399 for immediate consideration.

Collections Specialist We are offering a contract to permanent employment opportunity for a Collections Specialist in Brooklyn Center, Minnesota. The role focuses on resolving unpaid accounts and ensuring accurate records in the industry. As a Collections Specialist, you will be tasked with managing customer accounts, processing payments, and handling customer inquiries. Responsibilities • Coordinate the resolution of outstanding balances on customer accounts. • Liaise with consumers, insurance providers, and authorized third parties to discuss payment plans or resolve unpaid balances. • Verify and process customer payments and adjustments promptly and accurately. • Investigate and analyze missing information on customer accounts. • Utilize skills in Accounting Software Systems. • Ensure the proper functioning of collection processes and procedures. • Collaborate with the team to maintain accurate customer credit records. • Monitor customer accounts and take the necessary action when needed. • Handle customer inquiries related to their accounts and payments. • Manage customer credit applications and process them accurately and efficiently.

Law Office Receptionist We are in search of a Law Office Receptionist to join our team in Eagan, Minnesota. The role involves managing customer interactions, data entry tasks, and handling a multi-line phone system. The work environment is fast-paced and dynamic, requiring a high level of organization and attention to detail. Responsibilities• Handle a multi-line phone system, ensuring all calls are answered promptly and directed to the appropriate party• Provide top-notch customer service, addressing inquiries, resolving issues, and ensuring client satisfaction• Accurately enter and update customer data in our systems, maintaining the integrity of our records• Manage email communications, responding to inquiries in a timely manner and forwarding messages as needed• Use Microsoft Word and Outlook to draft correspondence, manage schedules, and perform other administrative tasks• Organize files and documents, ensuring easy access and retrieval when needed• Schedule appointments, coordinating with all parties to find mutually convenient times.

Sales Development Representative We are offering a long-term contract employment opportunity for a Sales Development Representative in the manufacturing industry, located in Winthrop, Minnesota. The role is primarily remote with potential for customer visit-related travel. Responsibilities: • Initiate contact with potential customers via telephone, email, and other electronic platforms to promote product and service categories. • Identify and gain experience in new business prospects, advancing them through the sales funnel towards a suitable conclusion. • Respond to inquiries initiated by customers or prospects, understand their needs or requirements, and guide the opportunity towards a sale or other relevant outcome. • Maximize sales of products to existing customers by attempting to cross-sell or up-sell. • Handle inbound leads from various sources such as website, stores, campaigns, and phone inquiries. • Accurately assess the customer's business and applications, and identify the appropriate sales resource to follow up on experience in opportunities. • Conduct the experience in process to set up introduction meetings with suitable sales resources to close opportunity. • Identify, gain experience in, and deliver sales opportunities within Small Business, Mid-Market, and National/Global segments across the industrial portfolio. • Leverage a dynamic sales process to achieve specific and measurable goals. • Use Salesforce for managing customer relationships and tracking sales activities.

ServiceNow Admin/Help Desk Liaison In this role, you will be a key player in optimizing and supporting the ServiceNow platform for the organization. As a hands-on team member, you will handle diverse priorities, act as a point of contact for system upgrades, support tickets, and collaborate with external analytics partners. With a combination of technical expertise, adaptability, and strong problem-solving skills, you'll contribute to the improvement and maturity of IT operations. Key Responsibilities:<ul><li>Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support.</li><li>Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs.</li><li>Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests.</li><li>Develop strategies to improve efficiency and address system/process gaps proactively.</li><li>Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support.</li><li>Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment.</li><li>Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11.</li><li>Provide knowledge and leadership in addressing system concerns for users.</li><li>Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives.</li></ul>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).

Financial Analyst - Entry Level We are offering an employment opportunity for a Financial Analyst - Entry Level. As a Financial Analyst, you will be expected to handle various responsibilities related to sales finance, customer account assignments, and Oracle sales compensation for multiple organizations and business units. Responsibilities: • Accurately process on-boarding and off-boarding procedures for assigned independent sales representatives. • Handle financial planning for assigned independent sales representatives. • Maintain and manage customer account assignments for assigned sales representatives. • Conduct ad-hoc reporting and support for assigned sales representatives. • Prepare and maintain sales rep agreements while ensuring accurate shipping and invoicing. • Oversee Oracle Sales Compensation for multiple organizations and business units, including monthly accounting closures and journal entries. • Conduct balance sheet reconciliations with appropriate back-up for sales rep overdraft and commission payable accounts. • Undertake quarterly and annual forecasting and planning for sales rep overdraft and commission payable accounts. • Manage uploading of sales rep transactions and troubleshoot system issues, errors and other sub-ledger balancing. • Participate in other finance projects as necessary and support quarterly forecasts and annual plan preparation. • Work with cross-functional partners to create accurate and timely forecasts for the supported segment. • Support various business initiatives, ad-hoc projects, and other analytical work.

IT Manager We are in search of an IT Manager to join our team located in Bloomington, Minnesota. In this role, you will mainly focus on IT operations, applications, and infrastructure management. Additionally, you will also be responsible for modernizing technology and leading strategic projects such as ERP migration and IT Service Management tools implementation. This role also necessitates the management and mentorship of a small team. Responsibilities: • Lead process, ensuring all IT operations, applications, and infrastructures are thoroughly documented and transitioned.• Conduct a comprehensive assessment of the current IT architecture, identifying areas for improvement and modernization opportunities.• Oversee the modernization of technology, legacy applications, and infrastructure in alignment with business objectives.• Drive the migration of ERP, align new IT Service Management tools, and support strategic projects.• Manage and mentor a small team, fostering a culture of ownership, communication, and collaboration.• Take charge of ongoing IT-related projects and initiatives with a focus on business-centric needs.• Act as an IT representative on the global leadership team, defining needs and prioritizing initiatives.• Manage a network of external vendors and partners, overseeing contracts and performance to extend team capabilities as required.• Oversee the hybrid IT environment, including on-premises infrastructure, cloud resources, and SaaS applications.• Ensure connectivity and alignment between modern and legacy technologies, strategically driving transformation.

Bank Compliance Officer Compliance Officer – Fair Lending | Twin Cities Metro AreaAre you a compliance leader ready to make an impact? Our client, a prominent regional commercial bank in the Twin Cities market, is seeking a Compliance Officer to oversee their Fair Lending program. This is a unique opportunity to join a dynamic financial institution committed to equitable lending practices and community development.As a Compliance Officer, you’ll lead the Fair Lending team, ensuring the bank adheres to regulatory compliance requirements while advancing its community reinvestment and consumer lending initiatives.Key Responsibilities<ul><li>Manage and mentor Fair Lending Analysts, driving professional growth and a collaborative team culture.</li><li>Oversee community reinvestment activities by partnering with executive management to develop strategies that address community banking needs and regulatory compliance.</li><li>Monitor regulatory trends, ensuring timely updates to policies and procedures.</li><li>Develop and implement programs to enhance community lending performance while meeting compliance standards (e.g., ECOA, HMDA, CRA).</li><li>Serve as the point of contact for CRA examinations and ensure corrective actions from audits are implemented effectively.</li><li>Provide actionable insights to executive stakeholders to support fair lending strategic initiatives.</li></ul>Qualifications<ul><li>5+ years of experience in financial regulatory compliance, preferably in a financial institution or agency; or a Juris Doctor with 3+ years of relevant experience.</li><li>2+ years of team management experience with proven leadership and mentorship skills.</li><li>Strong knowledge of community lending compliance laws such as CRA, ECOA, HMDA, FHA, and UDAAP.</li><li>Exceptional communication, organizational, and analytical skills. Advanced proficiency in Excel is a plus.</li><li>Ability to maintain confidentiality while managing complex compliance issues.</li></ul>Why Join?This role offers the chance to impact fair banking practices, engage with community initiatives, and work alongside a collaborative team dedicated to driving regulatory excellence.Ready to take the next step in your career? Contact Douglas Rickart today at 612-249-0330, connect with him on LinkedIn, or click the application link to apply!