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9 results for Desktop Support Analyst in Santa Clara Ca

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team in Sausalito, California. As a Desktop Support Analyst, you will play a vital role in providing assistance to our team across various locations. Besides offering support to our San Francisco office, your responsibilities will include setting up and troubleshooting systems for new and existing employees, installing software applications, and providing basic Office 365/Active Directory support. This role offers a contract to permanent employment opportunity.<br><br>Responsibilities:<br>• Provide help desk support across multiple locations<br>• Assist with onboarding and offboarding of employees<br>• Install and configure software applications<br>• Offer support primarily for Windows systems, with occasional assistance for Mac systems<br>• Troubleshoot and rectify issues related to WiFi connectivity<br>• Set up and assist users with headsets and other peripherals<br>• Maintain accurate records of IT support activities <br>• Collaborate with the IT department and learn from the CTO and Network Administrator<br>• Provide basic Office 365/Active Directory support. Desktop Support Analyst Robert Half is looking for a talented Desktop Support Technician who is able to communicate complex technical information to non-technical users in an easily understandable and concise format for a company in the Education industry. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. This Desktop Support Analyst role is short-term contract / temporary in nature and is based in the Washington, District of Columbia, area.<br><br>Responsibilities<br><br>- Meet regularly and effectively with ticket submitters<br><br>- Administer computer desktop support in accordance with established policies and procedures<br><br>- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems<br><br>- Support, examine, and repair computer systems, hardware, printers, and computer peripherals<br><br>- hardware repairs with the appropriate vendors<br><br>- Create records of daily data communication transactions, issues and remedial actions taken or installation activities<br><br>- Resolve computer problems, and give guidance on appropriate action/solutions Desktop Support Analyst <p>Robert Half is seeking a Desktop Support Analasyt for our client in the Biotech space. This Desktop Support Role is a contract to hire opportunity and sits out of Brisbane, Ca. The Desktop Support candidate should ideally have 4-5 years of experience in providing IT Support to an enterprise organization of 100+ people across multiple locations and time zones. This Desktop Support Analyst will support end users both in person and remotely. </p><p><br></p><p>The Desktop Support Candidate must have the necessary soft skills and knowledge to provide front line end-to-end IT operational support at all levels of an organization. This is a great opportunity who wants to join a growing organization and take on additional resposibilities and grow in their IT career. </p><p><br></p><ul><li>Develop and configure Windows 11 images for laptop and desktop deployments in accordance with SOPs.</li><li>Create and configure Apple OS images for laptops, ensuring seamless domain integration.</li><li>Set up applications and services for end-user deployments, including O365, MS Office, Project, Visio, Box, Okta, Adobe products, SharePoint, CrowdStrike, Symantec, Sophos, Zoom, Teams, and DocuSign.</li><li>Manage Active Directory objects, including user account creation, group assignments, and attribute management.</li><li>Provide support for both on-site and remote users across the US and EU via Zoom, Teams, and Ninja.</li><li>Troubleshoot end-user laptops, software configurations, applications, and services.</li><li>Provide audiovisual support for Teams and Zoom deployments.</li><li>Adhere to established processes for user and asset lifecycle management, including provisioning, onboarding, offboarding, and retirement.</li><li>Ensure helpdesk activities comply with IT SOPs and industry standards.</li><li>Assist in updating and maintaining Helpdesk SOPs and technical deployment documents to support SOX compliance.</li><li>Support asset recovery and redeployment efforts.</li><li>Perform laptop upgrades for end users as needed.</li><li>Assist with the setup, logistics, and teardown of large meetings.</li><li>Provide support for periodic password changes, MFA rollouts, and on-demand application deployments.</li></ul> Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in South San Francisco, California. This role is within the biotech/pharma industry and will primarily involve providing technical support for hardware and software issues.<br><br>Responsibilities:<br>• Handle migration from Google Suite to M365, including email, SharePoint, and OneDrive<br>• Utilize Slack for messaging and communication tasks<br>• Troubleshoot access, permissions, and conference room issues<br>• Provide both hardware and software support to resolve connectivity issues<br>• Manage a largely MAC-based environment with the help of Jamf Pro<br>• Maintain a portion of Windows 11 systems<br>• Address technical concerns related to Apple devices and Mac OS<br>• Support the technical needs of a biotech/pharma environment. IT Desktop Support Technician <p>We are offering a temporary to permanent employment opportunity for a detail oriented Desktop Support individual in Saratoga, California. The successful candidate will be part of a dynamic team, providing technical support to end users and faculty members. This role is centered around customer service and effective communication, with a focus on troubleshooting and resolving technical issues.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide exceptional customer service, prioritizing communication to ensure user satisfaction.</p><p>• Handle technical troubleshooting, including network issues such as WiFi connectivity problems, from an end user perspective.</p><p>• Support the maintenance and troubleshooting of Microsoft Windows 10 and Google Suite.</p><p>• Assist in managing student devices on campus, ensuring they are functioning efficiently.</p><p>• Utilize your problem-solving skills to address help desk inquiries, providing prompt and efficient solutions.</p><p>• Carry out imaging on devices as required, maintaining the highest standards of accuracy.</p><p>• Maintain detailed documentation of all work carried out, using Servicenow for ticket management.</p><p>• Ensure all customer credit applications are processed accurately and efficiently.</p><p>• Keep accurate and up-to-date customer credit records.</p><p>• Monitor customer accounts and take appropriate actions when necessary.</p> Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst based in San Francisco, California. As part of our team, the Help Desk Analyst will play a crucial role in providing technical support to our team members, managing local IT vendors, and ensuring the smooth operation of our AV conferencing and sound systems.<br><br>Responsibilities:<br>• Handle technical support for our team members, including software and hardware issues.<br>• Participate in IT projects that impact both local and global teams.<br>• Oversee the operation of AV conferencing and sound systems to ensure smooth operations.<br>• Manage local IT vendors to provide necessary support for the office.<br>• Maintain the physical security access systems to our office.<br>• Provide support for onboarding and offboarding team members.<br>• Use Android development, Cisco technologies, and Citrix technologies to provide technical support.<br>• Manage and maintain Apple devices and Mac computers.<br>• Utilize Microsoft Active Directory for user and access management.<br>• Handle computer hardware issues and configuration management.<br>• Manage deployments using JIRA and Jamf Pro. AV Coordinator <p>Robert Half is seeking <strong>experienced Audio Visual Coordinators</strong> with strong skills in <strong>audio mixing</strong> to join the team.</p><p>The position involves supporting events with <strong>50-100 participants</strong> across settings such as <strong>theaters, corporate spaces, television, and hotel venues</strong>, ensuring high-quality sound and video during live performances and other events. Professionals will also regularly interact with high-profile stakeholders like <strong>CEOs, investors, and business owners</strong>.</p><p><br></p><p><strong><u>Location: </u></strong></p><p>75% in San Francisco</p><p>25% in general Bay area</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Operate and troubleshoot AV equipment during <strong>live performances</strong>, events, and perform audio mixing.</li><li>Optimize audio mixing systems during live events to produce high-quality sound.</li><li>Provide support for <strong>sound, video, and broadcasting systems</strong>; no installation work is required.</li><li>Manage virtual platforms like <strong>Zoom</strong> and <strong>Microsoft Teams</strong> during hybrid or virtual events.</li><li>Work effectively within the <strong>hotel industry event space</strong>, ensuring punctuality and maintaining a professional demeanor within hospitality-focused settings.</li><li>Handle connections like <strong>XLR, 3.5mm</strong>, and other standard AV cables and components.</li><li>Stay updated on industry terms and <strong>learn industry-standard acronyms</strong> as applicable.</li><li>Provide dedicated support for event clients, including <strong>high-profile individuals such as executives, CEOs, and investors</strong>.</li></ul> Manager of Tech Support <p>We are seeking a proactive Manager of Tech Support to join our team. Based in San Francisco, California, the role will primarily involve managing customer escalations, mentoring new employees, and ensuring adherence to approved processes. This is a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee the monitoring of queue to ensure customer calls are responded to within set service level agreements.</p><p>• Conduct audits of current procedures and ensure that direct reports adhere to these processes.</p><p>• Take charge of managing escalations to other support groups.</p><p>• Lead direct reports to meet performance goals.</p><p>• Organize regular one-on-one sessions with direct staff members.</p><p>• Handle escalations arising from team members.</p><p>• Guide new employees on Synoptek approved processes.</p><p>• Carry out employee performance evaluations, schedule disciplinary actions, and manage paid time off for your direct reports.</p><p>• Oversee administrative tasks such as timesheet approvals and labor entries.</p><p>• Ensure that documentation related to assigned clients is updated as changes occur to client contracts and environments.</p><p>• Be involved in other activities as deemed necessary by the Client Delivery Manager, utilizing critical thinking skills.</p><p>• Provide onsite support at the client’s location in South San Francisco.</p><p>• Actively work on support tickets and service requests alongside your team.</p><p>• Conduct customer meetings as required.</p> Sr. IT Operations Manager <p>We are seeking a <strong>Sr. IT Operations Manager</strong> to join a dynamic team supporting critical IT operations and infrastructure projects on a long-term contract basis. This role balances <strong>hands-on technical expertise</strong> with <strong>project management responsibilities</strong> to oversee high-level operational initiatives and foster the team’s growth. The Sr. IT Operations Manager will be on a hybrid schedule in San Francisco.</p><p><br></p><p>In this position, you’ll be tasked with maintaining and advancing a hybrid infrastructure, covering both <strong>on-prem data center operations</strong> and <strong>cloud systems</strong>, with a significant focus on <strong>LAN/WAN networking</strong>, <strong>virtualization</strong>, and <strong>Azure migrations</strong>. If you’re a forward-thinking leader who thrives working side-by-side with your team while driving innovative solutions in IT operations, we want to hear from you!</p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Leadership & Mentorship</strong>:</li><li>Manage and mentor a team of IT professionals; ensure high productivity and technical growth.</li><li>Mentor two team members who need training in Azure technologies.</li><li>Help align the team with operational standards and infrastructure best practices.</li><li><strong>Hands-On Technical Leadership</strong>:</li><li>Perform technical tasks alongside your team—this is not purely a managerial role.</li><li>Deploy enterprise-level IT operational expertise to implement and support advanced infrastructure systems.</li><li>Write policies and procedures to formalize operations and establish best practices.</li><li><strong>Architecture & Infrastructure Management</strong>:</li><li>Oversee operations for both <strong>on-prem data center support</strong> and cloud environments (<strong>Azure</strong>).</li><li>Deploy <strong>NetApp virtual storage in Azure</strong> and manage <strong>cloud-based backups</strong>.</li><li>Lead initiatives to migrate on-premise systems to Azure, rebuilding infrastructure to align with best practices—supported by Microsoft and a partner.</li><li><strong>Technical Focus Areas</strong>:</li><li><strong>Networking</strong>: Strong expertise in <strong>LAN/WAN</strong>, <strong>switching/routing</strong>, and <strong>firewalls</strong> (including <strong>Cisco</strong> and <strong>Palo Alto</strong>).</li><li><strong>Data Center Operations</strong>: Manage a $1M investment in new data center equipment, including edge switches, firewalls, and console servers.</li><li><strong>Patch & Configuration Management</strong>: Lead endpoint management using <strong>Intune</strong> (recently migrated from SCCM).</li><li><strong>Virtualization</strong>: Hands-on experience with virtualization technologies.</li><li><strong>Azure Expertise</strong>: Manage services, <strong>virtual networking</strong>, billing, subscription management, and <strong>network security groups</strong>.</li></ul><p><br></p>