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12 results for Desktop Support Administrator Tier Iii in Santa Ana, CA

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Ladera Ranch, CA
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive, high-quality technical support for client environments in Ladera Ranch, California. This role supports end users directly, handles advanced issues escalated from frontline support, and helps maintain stable desktop, server, network, and cloud-based systems. The ideal candidate is comfortable balancing daily ticket work with incident troubleshooting, documentation, and collaboration across technical teams to improve service delivery. Responsibilities: • Resolve escalated support requests from frontline analysts, ensuring issues are addressed within expected service timelines. • Investigate and troubleshoot complex desktop, server, network, and virtual environment problems, including urgent incidents that may require after-hours response. • Provide direct assistance to client staff on site or remotely, restoring productivity and determining when specialized teams should be engaged. • Perform basic system and software installations, configuration tasks, and user support across supported business environments. • Maintain accurate service records, including ticket updates, troubleshooting notes, resolution details, and follow-up actions. • Create user guidance, reference materials, and informal training sessions to help employees use equipment and systems effectively. • Partner with technical leadership and cross-functional teams to identify operational needs and recommend improvements to tools, workflows, or business applications. • Review system logs, server health indicators, security-related events, and infrastructure alerts to detect issues and apply corrective action when needed. • Support service desk quality by reviewing open incidents, monitoring response effectiveness, and helping mentor entry-level analysts on support practices and technical troubleshooting. • Follow established confidentiality, security, and access standards while supporting client systems and protecting sensitive information.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide reliable technical support for end users in a government environment in California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can resolve desktop, software, and account-related issues while delivering responsive service. The role supports day-to-day IT operations through troubleshooting, device setup, and user assistance across Microsoft-based systems. Responsibilities: • Provide front-line technical assistance for hardware, software, and desktop issues, ensuring timely resolution for end users. • Diagnose and resolve problems involving Windows operating systems, user accounts, peripheral devices, and standard business applications. • Manage and update service desk tickets, document issue details, and communicate progress clearly with users and internal stakeholders. • Support account administration tasks within Active Directory, including access updates, password assistance, and basic user maintenance. • Install, configure, and maintain desktop computers, laptops, printers, and related equipment for staff across the organization. • Perform basic network and cabling support to address connectivity issues and workstation setup needs. • Assist with troubleshooting and support activities related to Munis and other department applications as needed. • Coordinate device deployments, workstation moves, and technical upgrades while minimizing disruption to daily operations.
2026-08-06T00:00:00Z

Help Desk/Desktop Support Analyst

Ontario, CA
onsite
Permanent / Full Time
46000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user assistance, maintaining reliable desktop and mobile computing environments, and helping employees stay productive through timely issue resolution. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a practical approach to managing hardware, software, and user access. Responsibilities: • Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, printers, and other workplace technology. • Set up, configure, maintain, and troubleshoot operating systems, business applications, and end-user hardware. • Track IT assets by keeping equipment records current and monitoring device assignment and inventory status. • Support employee onboarding and offboarding by preparing accounts, issuing equipment, and recovering technology as needed. • Record incidents, solutions, and recurring fixes in ticketing systems and internal documentation resources. • Work closely with broader IT teams to escalate unresolved issues and help drive timely resolution of more complex problems. • Assist users with connectivity issues and provide support for basic network and server-related needs when required. • Follow established security standards, support procedures, and company technology policies in all support activities.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and on-site systems in Los Angeles, California. This Long-term Contract position is ideal for someone who combines strong desktop support experience with a solid understanding of networking, endpoint management, and point-of-sale environments. The role will focus on resolving daily technical issues, supporting retail-related hardware and software, and helping maintain reliable IT operations across user devices and infrastructure. Responsibilities: • Deliver front-line and desktop support for hardware, software, and connectivity issues affecting end users and business operations. • Troubleshoot and resolve incidents involving Windows 10 devices, Microsoft environments, and standard workplace applications. • Manage and update service requests, incidents, and resolutions within ServiceNow to ensure accurate tracking and timely follow-up. • Support point-of-sale systems, including Brink-related environments, Ingenico payment devices, and other store technology components. • Administer endpoint configuration and device management tasks through Intune and assist with user access support in Entra ID and Active Directory. • Provide remote assistance using tools such as LogMeIn and coordinate with users to restore functionality as efficiently as possible. • Assist with network-related troubleshooting involving Meraki solutions, Cisco access points, switches, and related infrastructure components. • Contribute to automation-focused support activities that improve repeatable processes and reduce manual effort in day-to-day operations. • Support technical changes or platform updates, including work connected to Entra ID-related transition activities when assigned.
2026-08-04T00:00:00Z

System Administrator

Beverly Hills, CA
remote
Temporary / Contract
50 - 55 USD / Hourly
*** email: valerie.montoya@rht(.com)*** This role is remote, but only local Southern California candidates will be considered. Candidates may work remotely; however, applicants must reside in Southern California. Remote opportunity. Preference will be given to candidates currently located in the Southern California market.*** Robert Half is seeking an experienced Systems Administrator with a strong background in cloud infrastructure, networking, and security to support a global hybrid environment. This role is responsible for the administration and support of Microsoft 365, Entra ID, Azure, AWS, VMware vSphere, Citrix Cloud, Intune, Cisco networking, and end-user technologies. <ul><li>4+ years of Systems Administration or Infrastructure support experience</li><li>Experience with Azure and AWS administration</li><li>Strong understanding of cloud networking and hybrid infrastructure</li><li>Experience with Microsoft 365 and Entra ID</li><li>VMware vSphere administration experience</li></ul>
2026-08-11T00:00:00Z

Systems Administrator

Westwood, CA
onsite
Temporary / Contract
45.6 - 52.8 USD / Hourly
We are looking for a Systems Administrator to provide hands-on support across modern workplace technologies and core IT operations in Los Angeles, California. This Long-term Contract position is well suited for someone who brings strong troubleshooting ability, sound judgment, and a methodical approach to supporting users, devices, and access management. The role will focus on maintaining productivity platforms, securing endpoints, and ensuring employees have reliable access to the tools they need each day. Responsibilities: • Oversee administration of Microsoft 365 services and connected platforms, including Entra ID, Intune, Autopilot, SharePoint, Outlook, and other collaboration tools. • Manage workstation setup and lifecycle activities by coordinating device imaging, provisioning, configuration, and ongoing endpoint support. • Handle employee onboarding and offboarding tasks, fulfill access requests, and maintain accurate identity and permission controls across systems. • Investigate and resolve issues involving login failures, application access, SharePoint permissions, Slack connectivity, and related end-user support needs. • Contribute to security-focused efforts by applying patches, supporting endpoint protection measures, and assisting with system hardening initiatives. • Partner with internal application stakeholders to align integrations and ensure appropriate user access is established and maintained. • Provide support for meeting room technology and assist with daily operational IT needs across the organization. • Work closely with external service providers responsible for network operations to help address infrastructure-related issues and coordinate support activities.
2026-08-10T00:00:00Z

Systems Administrator

Ontario, CA
onsite
Permanent / Full Time
120000 - 123000 USD / Yearly
We are looking for a Systems Administrator to oversee and enhance a Microsoft Dynamics 365 Finance & Operations environment for a retail organization based in Ontario, California. This role focuses on maintaining platform stability, supporting end users, and improving system performance across business-critical functions. The position partners closely with finance, supply chain, and IT stakeholders to ensure the application environment remains secure, reliable, and aligned with operational needs. Responsibilities: • Oversee daily administration of the Dynamics 365 Finance & Operations platform, including access management, security setup, workflow oversight, scheduled processing, and core system settings. • Investigate and resolve application issues reported by users, delivering timely support and identifying root causes to reduce recurring problems. • Coordinate platform updates, code releases, environment upkeep, and data refresh activities through Microsoft cloud tools and Azure DevOps. • Maintain connectivity between Dynamics 365 F&O and external business applications, including third-party commerce and transaction-processing solutions. • Execute database-related administrative tasks such as refresh activities, backup and recovery support, and overall environment health management. • Contribute to reporting and business insight initiatives by supporting data access, dashboard functionality, and analytics tools such as Power BI. • Work with cross-functional teams across finance, supply chain, procurement, inventory, and IT to refine processes and improve system effectiveness. • Monitor environment performance and recommend configuration or process improvements that strengthen reliability, usability, and operational efficiency.
2026-08-10T00:00:00Z

Systems Administrator

Los Angeles, CA
onsite
Temporary / Contract
45 - 50 USD / Hourly
We are seeking a hands-on Systems Administrator with security exposure to support and administer enterprise infrastructure, identity, endpoint management, and Microsoft cloud technologies. The ideal candidate will have strong experience with Entra ID, Microsoft 365, and Intune, along with a solid foundation in networking and enterprise IT operations. This role is Hybrid (4 days onsite) in Los Angeles, CA 90015 Key Responsibilities<ul><li>Administer and support Microsoft 365, Entra ID, Intune, Autopilot, SharePoint, Outlook, and related productivity platforms.</li><li>Manage endpoint deployment, device provisioning, lifecycle management, and endpoint administration.</li><li>Support onboarding, offboarding, identity management, access provisioning, and user lifecycle processes.</li><li>Troubleshoot authentication, application access, SharePoint, Slack, and Microsoft 365-related issues.</li><li>Support SSO integrations and user access requirements across business applications.</li><li>Assist with endpoint hardening, patch management, device security, and cybersecurity best practices.</li><li>Partner with service desk, security, and infrastructure teams to resolve escalated issues and maintain a high level of service.</li><li>Support conference room technology, office technology operations, and day-to-day infrastructure activities.</li><li>Coordinate with managed service providers supporting networking and infrastructure services</li></ul>
2026-08-07T00:00:00Z

Systems Administrator

Santa Monica, CA
onsite
Permanent / Full Time
110000 - 140000 USD / Yearly
SCADA Systems Analyst OverviewA well-established public sector organization serving a large and dynamic community is seeking a SCADA Systems Analyst to support critical infrastructure operations. Based in Los Angeles, CA, this organization is dedicated to delivering reliable utility and operational services through innovative technology solutions. The team values collaboration, continuous improvement, and the effective use of automation and control systems to enhance service delivery. The SCADA Systems Analyst is responsible for the design, implementation, maintenance, and optimization of Supervisory Control and Data Acquisition (SCADA) and industrial control systems that support essential utility operations. This role plays a key part in ensuring system reliability, operational efficiency, and data integrity while partnering with internal stakeholders, vendors, and consultants. The position supports mission-critical infrastructure and contributes to long-term technology and automation initiatives. Key Responsibilities<ul><li>Design, implement, configure, and maintain SCADA, DCS, HMI, and related control system applications.</li><li>Provide technical support, troubleshooting, and administration for industrial automation systems and associated hardware.</li><li>Develop, maintain, and optimize reports, queries, dashboards, and operational data solutions.</li><li>Program, troubleshoot, and support PLCs, control modules, instrumentation, and network-connected equipment.</li><li>Assist in designing and maintaining networks that support industrial control and automation environments.</li><li>Manage system upgrades, enhancements, migrations, and integration projects from planning through implementation.</li><li>Create and maintain technical documentation, diagrams, schematics, system configurations, and operational procedures.</li><li>Collaborate with vendors, consultants, and internal teams to support new installations, upgrades, and maintenance activities.</li><li>Support contract administration, procurement activities, technology evaluations, and budget planning related to control systems.</li><li>Deliver end-user training and provide ongoing technical guidance to operational and maintenance teams.</li></ul>Additional Details<ul><li>Work Model: Hybrid schedule with three on-site days per week (Tuesday, Wednesday, and Thursday)</li><li>Participation in a rotating on-call schedule supporting critical systems that operate 24/7 (approximately two times per month)</li><li>Position involves both office-based work and support of operational environments</li><li>Occasional physical activity may be required, including bending, kneeling, reaching, and working in confined spaces</li></ul>Compensation & Benefits<ul><li>Competitive salary ranging from $110,000 to $137,000 annually</li><li>Additional on-call compensation equal to 8% of the employee’s hourly rate during scheduled on-call assignments</li><li>Comprehensive benefits package, including healthcare, retirement, and paid time off</li><li>Opportunities for professional development and technical training</li><li>Stable, mission-driven work environment with long-term career growth potential</li></ul>
2026-07-14T00:00:00Z

IT Help Desk Support Specialist

Irvine, CA
onsite
Temporary / Contract
25 - 40 USD / Hourly
Desktop Support Technician IILocation: Irvine, CADepartment: Information TechnologyReports To: IT ManagerPosition SummaryWe are seeking a skilled and customer-focused Desktop Support Technician II to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-07-30T00:00:00Z

Help Desk Analyst

Santa Fe Springs, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs. Responsibilities: • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications. • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting. • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations. • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions. • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks. • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities. • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified. • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
2026-07-27T00:00:00Z