<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Cash Application Specialist to join our team in Alpharetta, Georgia. In this Contract to permanent position, you will play a vital role in managing accounts receivable processes and ensuring the accurate application of customer payments. </p><p><br></p><p>Responsibilities:</p><p>• Accurately process and distribute customer invoices in compliance with company policies.</p><p>• Record customer payments, including wire transfers, checks, and credit card transactions, into Oracle systems.</p><p>• Investigate and resolve discrepancies such as unapplied cash or payment issues in a timely manner.</p><p>• Monitor overdue accounts by preparing aging reports and recommending appropriate actions.</p><p>• Perform regular account reconciliations to ensure financial records are up-to-date and precise.</p><p>• Collaborate with the accounting team during month-end and year-end closings by providing required documentation and insights.</p><p>• Maintain organized records of transactions and customer communications for efficient reference.</p><p>• Utilize advanced Excel functions, including pivot tables and VLOOKUPs, to analyze financial data and generate reports.</p><p>• Participate in initiatives to improve processes and enhance efficiency in accounts receivable operations.</p>
<p>We are looking for a skilled Associate Attorney to assist a boutique law firm in Atlanta, Georgia. This position offers an excellent opportunity for candidates with a strong background in civil litigation and federal legal processes. </p><p><br></p><p>Responsibilities:</p><p>• Draft legal complaints and ensure accuracy and thoroughness in documentation.</p><p>• Conduct comprehensive legal research to support case strategies.</p><p>• Prepare motions and manage deposition processes effectively.</p><p>• Review discovery materials to identify critical information and insights.</p><p>• Collaborate with team members to develop case strategies and solutions.</p><p>• Handle civil litigation tasks with professionalism and attention to detail.</p><p>• Maintain compliance with legal regulations and deadlines.</p><p>• Engage in federal litigation processes, ensuring all procedural requirements are met.</p>
We are looking for a Staff Accountant to join our team on a contract basis in Atlanta, Georgia. In this role, you will focus on managing financial tasks, including addressing a substantial backlog of bank reconciliations. This position requires strong accounting expertise and familiarity with tools such as Aderant and Excel to perform key financial functions effectively.<br><br>Responsibilities:<br>• Perform detailed bank reconciliations to address and resolve backlog issues.<br>• Utilize Aderant software to manage legal-specific accounting tasks.<br>• Prepare and analyze corporate tax returns and sales tax documentation.<br>• Generate and review journal entries to maintain accurate financial records.<br>• Update and maintain the general ledger with precise and timely entries.<br>• Create advanced Excel reports, including pivot tables and VLOOKUPs, for financial analysis.<br>• Collaborate with the Controller and Reporting/Analytics Director to streamline accounting processes.<br>• Ensure compliance with organizational policies and industry standards in accounting operations.
<p>We are looking for a highly skilled Data Engineering and Software Engineering professional to design, build, and optimize our Data Lake and Data Processing platform on AWS. This role requires deep expertise in data architecture, cloud computing, and software development, as well as the ability to define and implement strategies for deployment, testing, and production workflows.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Design and develop a scalable Data Lake and data processing platform from the ground up on AWS.</li><li>Lead decision-making and provide guidance on code deployment, testing strategies, and production environment workflows.</li><li>Define the roadmap for Data Lake development, ensuring efficient data storage and processing.</li><li>Oversee S3 data storage, Delta.io for change data capture, and AWS data processing services.</li><li>Work with Python and PySpark to process large-scale data efficiently.</li><li>Implement and manage Lambda, Glue, Kafka, and Firehose for seamless data integration and processing.</li><li>Collaborate with stakeholders to align technical strategies with business objectives, while maintaining a hands-on engineering focus.</li><li>Drive innovation and cost optimization in data architecture and cloud infrastructure.</li><li>Provide expertise in data warehousing and transitioning into modern AWS-based data processing practices.</li></ul>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
We are looking for a highly skilled Senior Attorney to join our team in Atlanta, Georgia. This role requires a legal expert with strong analytical abilities and expertise in handling data. If you excel in managing complex tasks and have a passion for precision, we encourage you to apply.<br><br>Responsibilities:<br>• Conduct detailed numeric data entry with accuracy and efficiency.<br>• Apply advanced analytical skills to assess legal documents and cases.<br>• Manage computer-based data entry processes, ensuring compliance with organizational standards.<br>• Handle post-closing activities with attention to legal and procedural requirements.<br>• Maintain organized records and documentation for ongoing cases.<br>• Collaborate with colleagues to review and refine legal strategies.<br>• Ensure the integrity of data within all legal processes.<br>• Provide regular updates and reports on case progress and outcomes.<br>• Offer expert advice on legal matters related to data handling and compliance.<br>• Utilize legal knowledge to support decision-making within the firm.
<p>We are looking for an experienced Collections Specialist to join our team in Alpharetta, Georgia. In this Contract to permanent position, you will be responsible for managing customer accounts, ensuring timely payments, and minimizing outstanding balances. This role requires a proactive individual with expertise in B2B collections and familiarity with large ERP systems.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of customer accounts to ensure prompt collection of outstanding balances.</p><p>• Record and monitor collection activities within Oracle, maintaining accuracy and compliance.</p><p>• Investigate and resolve issues related to billing discrepancies, payment shortfalls, and disputes.</p><p>• Collaborate with internal teams, including Sales, Customer Service, and Accounting, to address customer concerns.</p><p>• Prepare aging reports, analyze account trends, and deliver updates to management on collection progress.</p><p>• Recommend appropriate actions for accounts requiring escalation, write-offs, or legal intervention.</p><p>• Maintain strong customer relationships while enforcing company payment policies and terms.</p>
<p>We are looking for a skilled Inventory Analyst to join a team on a long-term contract basis. In this role, you will be responsible for managing inventory forecasting and planning within mass retail distribution channels, ensuring optimal stock levels and seamless production and shipping processes. This position offers an exciting opportunity to collaborate with various teams and contribute to the development of efficient inventory management systems.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement inventory forecasting strategies to meet demand within mass retail channels.</p><p>• Analyze historical data and market trends to optimize stock levels and reduce out-of-stock scenarios.</p><p>• Coordinate with production and logistics teams to ensure timely product availability.</p><p>• Create and maintain dashboards and reporting systems for inventory and supply chain performance monitoring.</p><p>• Communicate effectively with stakeholders and retail partners to align on inventory needs and stock status.</p><p>• Support the integration and improvement of inventory planning tools and processes.</p><p>• Utilize advanced Excel techniques to generate insights and support decision-making.</p><p>• Ensure production schedules and shipping align with forecasted demand.</p><p>• Travel occasionally to manufacturing sites or retail partners as required.</p>
We are looking for a skilled Contracts Administrator to join our team in Atlanta, Georgia. This is a contract position within the non-profit sector that requires attention to detail and expertise in managing contracts effectively. The ideal candidate will have experience with contract administration and be capable of extracting and organizing key information from various documents.<br><br>Responsibilities:<br>• Review and analyze contracts to identify and extract relevant clauses and information.<br>• Input and organize contract data into designated systems with accuracy.<br>• Ensure compliance with organizational standards and legal requirements during contract revisions.<br>• Manage electronic and paper contract files, maintaining proper documentation and accessibility.<br>• Collaborate with team members to streamline contract workflows and processes.<br>• Assist in cleaning up and organizing original contract data to improve efficiency.<br>• Monitor deadlines and ensure timely completion of contract-related tasks.<br>• Provide recommendations for optimizing contract administration processes.<br>• Communicate effectively with stakeholders to address contract-related inquiries.<br>• Support the transition to new systems by ensuring contract data integrity.
<p>We are looking for an experienced DevOps Engineer to join our team in Alpharetta, GA. In this role, you will contribute to the development and optimization of complex CI/CD pipelines, ensuring efficient and secure deployment workflows across various environments and servers. This is a long-term contract position, offering the opportunity to work on innovative projects in a collaborative and dynamic environment.</p><p><br></p><p><strong>Location:</strong> Alpharetta, GA (Remote candidates considered)</p><p><strong>Duration:</strong> 1 year (Potential for extension)</p><p><strong>Pay:</strong> $56/hour with benefits (Health, Vision, Dental, 401K)</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>DevOps Engineer</strong> to manage and evolve a complex CI/CD pipeline across <strong>Octopus Deploy</strong>, <strong>GitHub</strong>, and <strong>AWS</strong>. </p><p>The role involves automating deployment workflows across <strong>50+ environments</strong> and <strong>400+ servers</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Customize and stabilize CI/CD pipelines using Octopus Deploy and GitHub Actions with a focus on security</li><li>Develop and maintain deployment scripts in PowerShell</li><li>Troubleshoot configurations involving Terraform and Ansible</li><li>Collaborate with development and SRE teams to reduce manual deployment steps</li><li>Manage secrets using AWS KMS</li><li>Create reusable scripts and templates for automation</li></ul>
IT Systems Engineer We are seeking an IT Systems Engineer to design, implement, maintain, and optimize our internal systems and infrastructure in a hybrid environment to ensure the stability, security, scalability, and performance of our on-premises and cloud-based IT systems. This role combines hands-on technical responsibilities with strategic planning and cross-functional collaboration. You will act as a technical lead for projects, provide Tier 2/3 escalation support, and ensure our infrastructure evolves in line with business needs. <br> This is a 5-DAY ONSITE ROLE in Atlanta GA!
<p>Project Attorney (Contract)</p><p>Our law firm client is seeking an experienced Attorney to support a range of governmental matters on a contract basis. The attorney will assist with ad valorem tax issues, excess refund matters, tort defense, and condemnation cases.</p><p>Qualifications:</p><ul><li>5+ years of relevant civil litigation or governmental law experience</li><li>Strong legal research, drafting, and case management skills</li><li>Prior experience with tax-related or municipal/governmental matters preferred</li><li>Active, good-standing state bar license</li></ul><p>If you’re available for project-based work and have the required experience, we’d love to hear from you.</p>
We are currently on the lookout for an ERP/CRM Configuration SME to join our team based in Atlanta, Georgia. This role involves working closely with various team members and business leaders to support and enable daily operations and to lead various projects.<br><br>Responsibilities:<br><br>• Collaborate with business process owners and plant leaders to provide high-quality support in a timely and cost-efficient manner.<br>• Understand and advise project teams on the relationship between data, functionality, and business processes.<br>• Lead project teams in delivering functionality to the business, being on site as needed.<br>• Deliver effective support via ServiceNow platform.<br>• Assess, analyze, and provide timely resolution of issues in the production systems.<br>• Lead the design and realization of system/process enhancements ensuring they are delivered on time and without defects.<br>• Utilize skills in Client Side Scripting, Cloud Technologies, CRM, and ERP - Enterprise Resource Planning.<br>• Manage multiple work streams and adapt to changes in prioritization in a fast-paced, high-volume environment.<br>• Establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders across all levels of the business unit organization.<br>• Leverage Microsoft Office proficiently (Excel intermediate to advanced, Outlook, Word, PowerPoint) in executing tasks.
<p><strong>SENIOR SALES AMANGER - TECHNOLOGY SECTOR</strong></p><p>Are you an accomplished sales leader with a strong track record in firmware, embedded systems, or tech electronics? Our client—an innovator in advanced tech solutions powering everything from consumer electronics to automotive and industrial devices—wants you to drive commercial growth across the US!</p><p><br></p><p><strong>About the Opportunity:</strong></p><p>Join a forward-thinking global company, renowned for developing the embedded technology that supports businesses’ most critical applications and accelerates digital transformation. As Senior Sales Manager (US), you'll spearhead sales strategy, build lasting client relationships, and lead a high-performing team in a rapidly evolving market.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Develop and execute a US sales strategy focused on growth across high-value accounts and emerging verticals</li><li>Lead, motivate, and mentor a dynamic sales team—championing performance, collaboration, and accountability</li><li>Set and manage KPIs to consistently achieve revenue goals</li><li>Build and nurture relationships with enterprise clients, OEMs, and distribution partners</li><li>Champion customer satisfaction by working cross-functionally to resolve issues and deliver best-in-class service</li><li>Expand market presence through direct sales and strategic channel partnerships</li><li>Represent the brand at industry events, trade shows, and key meetings nationwide</li><li>Own the sales pipeline—lead generation, deal closure, forecasting, and reporting</li><li>Track market trends, analyze customer needs, and guide innovation in the go-to-market strategies</li><li>Align with product, marketing, and operations teams in the US and globally</li></ul>
<p><strong>ASSISTANT CONTROLLER OR ACCOUNTING MANAGER - Growth Oriented Manufacturing Company in Gainesville</strong></p><p>A growing manufacturing organization in the Gainesville area is seeking an <strong>Assistant Controller / Accounting Manager</strong> to oversee its accounting operations and support ongoing expansion. This is a hands-on leadership role that combines financial oversight, team management, and process improvement for a multi-site operation. The Assistant Controller / Accounting Manager will be responsible for managing daily accounting functions, driving month-end close, and delivering accurate, timely financial reporting. The position offers the opportunity to work closely with senior leadership, collaborate across departments, and mentor a dedicated accounting team.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the month-end close process, including journal entries, reconciliations, and consolidated financial reporting.</li><li>Oversee general ledger, accounts payable, accounts receivable, and inventory accounting.</li><li>Maintain and enhance internal controls, accounting policies, and documentation.</li><li>Partner with operations and manufacturing teams on costing and inventory valuation.</li><li>Lead, train, and develop accounting team members in a collaborative environment.</li><li>Utilize NetSuite ERP (or similar system) to manage accounting activities and reporting.</li><li>Identify opportunities to streamline accounting processes and improve reporting accuracy.</li><li>Support audits, tax preparation, and GAAP compliance.</li></ul><p><br></p>
<p>Description of Position:</p><p> Mid-level web developer supporting a low-code platform buildout using OutSystems, Angular.js, .NET REST APIs, and SQL. Work includes page development, API consumption, debugging workflows, and enhancing internal tools built for an enterprise rebate system.</p>
We are on the lookout for a Dynamics 365 Solution Architect to be a part of our team situated in Atlanta, Georgia. In this role, you will be primarily tasked with the responsibility of managing customer inquiries, ensuring the maintenance of precise customer records, and processing customer applications with utmost accuracy.<br><br>Responsibilities: <br><br>• Efficiently handle customer inquiries related to Dynamic CRM<br>• Accurately process customer applications associated with Dynamics 365 solutions<br>• Ensure the management and update of customer records in Dynamics 365<br>• Monitor customer accounts within Dynamics 365 and take necessary actions<br>• Implement Dynamic CRM skills to optimize customer interaction and service<br>• Contribute to team efforts in maintaining a smooth workflow in Dynamics 365 operations<br>• Identify and address any issues or discrepancies in customer records<br>• Collaborate with other team members to ensure customer satisfaction<br>• Utilize Dynamics 365 platform to streamline customer service processes<br>• Continuously update knowledge and skills related to Dynamics 365 and Dynamic CRM.
We are looking for a detail-oriented Medical Coder to join our team on a long-term contract basis. In this role, you will be responsible for accurately reviewing and coding inpatient medical records using established standards and guidelines. This position is based in Atlanta, Georgia, and offers the opportunity to contribute to the efficiency and compliance of healthcare documentation processes.<br><br>Responsibilities:<br>• Review inpatient medical records to assign accurate ICD-10-CM and CPT codes.<br>• Ensure all coding practices comply with regulatory requirements, payer policies, and official guidelines.<br>• Collaborate with healthcare professionals to clarify clinical documentation and resolve coding discrepancies.<br>• Stay updated on coding standards, payment systems, and healthcare regulations.<br>• Participate in audits and quality improvement initiatives to ensure coding accuracy.<br>• Protect the confidentiality and integrity of patient information throughout the coding process.<br>• Meet established productivity and accuracy benchmarks to support organizational goals.<br>• Assist in staff training efforts to enhance coding knowledge and compliance.
We are searching for a Director with a focus on Infrastructure and DevOps to join our team in Decatur, Georgia. In this role, you will take the lead in shaping our IT infrastructure and DevOps practices, ensuring robustness and scalability that aligns with our business objectives. Your role will not only involve strategic leadership but also require hands-on technical expertise.<br><br>Responsibilities:<br><br>• Guide and mentor the infrastructure team on best DevOps practices and new technologies.<br>• Design and manage the CI/CD infrastructure and automation tools to deliver high availability applications and infrastructure.<br>• Refine the computing architecture to design, implement, and support resilient, high availability infrastructure and applications in a hybrid cloud environment.<br>• Collaborate with the Enterprise Application and operations teams to resolve operational issues and create tools, processes, and systems that improve our overall operational reliability.<br>• Monitor, analyze, and manage technical operations to ensure optimal performance, system health, uptime, and capacity.<br>• Identify potential issues proactively and implement solutions to mitigate the impact on operations. <br>• Develop and maintain systems for configuration management.<br>• Work with the Cyber Security team to conduct systems tests for security, performance, and availability.<br>• Design and implement disaster recovery plans, including regular system backups.<br>• Develop and manage an effective Change Management policy.<br>• Create scalable, secure, and reliable cloud platform on Microsoft Azure.<br>• Lead the migration of on-premises applications and data to the Azure cloud, ensuring minimal downtime and data integrity.<br>• Implement security policies and compliance standards. Influence policies to incorporate security best practices.<br>• Monitor cloud performance and optimize for cost, performance, and scalability.<br>• Collaborate with development teams to integrate cloud solutions and provide technical guidance and mentorship to team members.<br>• Stay updated with the latest Azure services and industry trends, proposing, and implementing innovative solutions to improve cloud infrastructure.<br>• Troubleshoot and resolve issues related to cloud infrastructure and provide ongoing support and maintenance for cloud environments.
Duties & Responsibilities:<br><br>· Design, develop, and maintain scalable web applications using OutSystems, AngularJS, .NET REST APIs, Python REST services, and SQL databases.<br><br>· Collaborate with business analysts, project managers, developers, and partner companies to gather requirements, design solutions, and deliver robust, high-quality applications.<br><br>· Review and enhance existing applications and processes to improve efficiency, reliability, and user experience.<br><br>· Troubleshoot, analyze, and resolve complex production issues related to performance, data integrity, and application errors by reviewing logs, source code, and data.<br><br>· Participate in design and code reviews, providing constructive feedback to peers to ensure best practices and code quality.<br><br>· Create and maintain technical documentation, including requirements, design specifications, and testing procedures.<br><br>· Utilize data analysis and SQL queries to support business reporting and decision-making.<br><br>· Ensure solutions are compliant with internal policies, security standards, and SOX requirements.<br><br>· Actively contribute to the continuous improvement of development processes, coding standards, and best practices.<br><br>· Demonstrate initiative, prioritize tasks, and meet project deadlines in a fast-paced environment.<br><br><br>Basic Qualifications:<br><br>· Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent experience.<br><br>· Minimum 3 years of experience in web/application development.<br><br>· At least 1 year of detail oriented experience with OutSystems Low-Code platform, including application design, data modeling, and integration.<br><br>· Hands-on experience developing with AngularJS for dynamic web interfaces.<br><br>· Minimum 3 years of experience with .NET REST API development and integration.<br><br>· Experience developing RESTful services in Python.<br><br>· Strong knowledge of SQL database design, development, and query optimization.<br><br>· Experience with version control systems (e.g., git), DevOps tools, and modern development environments (e.g., Visual Studio, VS Code).<br><br>· Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, including partner companies.<br><br>· Strong analytical and troubleshooting skills, with a commitment to quality and continuous improvement.<br><br>· Ability to work both independently and as part of a team, prioritizing and managing multiple tasks.<br><br>· Experience with additional modern front-end frameworks (e.g., Angular, React) preferred.<br><br>· Familiarity with OutSystems, other low-code platforms or integration tools preferred.<br><br>· Experience working with partner companies or external vendors on joint development projects preferred.<br><br>· Advanced knowledge of integration technologies (REST, SOAP, XML, JSON) preferred.
<p>We are looking for a skilled GenAI Application Developer to join our 100% remote team. In this role, you will focus on creating and maintaining software applications while utilizing industry-standard frameworks. This is a Long-term Contract position that offers the opportunity to work on moderately complex projects and collaborate with technical teams to deliver impactful solutions.</p><p><br></p><p>Amazon Connect application development and configuration: </p><ul><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li></ul><p>AI orchestration and backend services: </p><ul><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li></ul><p>Data safety and compliance: </p><ul><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li></ul><p>Web and chat integration: </p><ul><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul><p><br></p>
