Browse jobs Find the right job type for you Explore how we help job seekers Finance and Accounting Technology Marketing and Creative Administrative and Customer Support Legal Preview candidates Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Administrative and Customer Support Legal Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2025 Salary Guide Demand for Skilled Talent Report Building Future-Forward Tech Teams Job Market Outlook Press Room Salary and hiring trends Adaptive working Competitive advantage Work/life balance Diversity and inclusion Browse jobs Find your next hire Our locations

13 results for It Support Technician Ii in San Francisco Ca

IT Desktop Support Technician <p>We are offering a temporary to permanent employment opportunity for a detail oriented Desktop Support individual in Saratoga, California. The successful candidate will be part of a dynamic team, providing technical support to end users and faculty members. This role is centered around customer service and effective communication, with a focus on troubleshooting and resolving technical issues.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide exceptional customer service, prioritizing communication to ensure user satisfaction.</p><p>• Handle technical troubleshooting, including network issues such as WiFi connectivity problems, from an end user perspective.</p><p>• Support the maintenance and troubleshooting of Microsoft Windows 10 and Google Suite.</p><p>• Assist in managing student devices on campus, ensuring they are functioning efficiently.</p><p>• Utilize your problem-solving skills to address help desk inquiries, providing prompt and efficient solutions.</p><p>• Carry out imaging on devices as required, maintaining the highest standards of accuracy.</p><p>• Maintain detailed documentation of all work carried out, using Servicenow for ticket management.</p><p>• Ensure all customer credit applications are processed accurately and efficiently.</p><p>• Keep accurate and up-to-date customer credit records.</p><p>• Monitor customer accounts and take appropriate actions when necessary.</p> Desktop Support Analyst Robert Half is looking for a talented Desktop Support Technician who is able to communicate complex technical information to non-technical users in an easily understandable and concise format for a company in the Education industry. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. This Desktop Support Analyst role is short-term contract / temporary in nature and is based in the Washington, District of Columbia, area.<br><br>Responsibilities<br><br>- Meet regularly and effectively with ticket submitters<br><br>- Administer computer desktop support in accordance with established policies and procedures<br><br>- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems<br><br>- Support, examine, and repair computer systems, hardware, printers, and computer peripherals<br><br>- hardware repairs with the appropriate vendors<br><br>- Create records of daily data communication transactions, issues and remedial actions taken or installation activities<br><br>- Resolve computer problems, and give guidance on appropriate action/solutions AV Coordinator <p>Robert Half is seeking <strong>experienced Audio Visual Coordinators</strong> with strong skills in <strong>audio mixing</strong> to join the team.</p><p>The position involves supporting events with <strong>50-100 participants</strong> across settings such as <strong>theaters, corporate spaces, television, and hotel venues</strong>, ensuring high-quality sound and video during live performances and other events. Professionals will also regularly interact with high-profile stakeholders like <strong>CEOs, investors, and business owners</strong>.</p><p><br></p><p><strong><u>Location: </u></strong></p><p>75% in San Francisco</p><p>25% in general Bay area</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Operate and troubleshoot AV equipment during <strong>live performances</strong>, events, and perform audio mixing.</li><li>Optimize audio mixing systems during live events to produce high-quality sound.</li><li>Provide support for <strong>sound, video, and broadcasting systems</strong>; no installation work is required.</li><li>Manage virtual platforms like <strong>Zoom</strong> and <strong>Microsoft Teams</strong> during hybrid or virtual events.</li><li>Work effectively within the <strong>hotel industry event space</strong>, ensuring punctuality and maintaining a professional demeanor within hospitality-focused settings.</li><li>Handle connections like <strong>XLR, 3.5mm</strong>, and other standard AV cables and components.</li><li>Stay updated on industry terms and <strong>learn industry-standard acronyms</strong> as applicable.</li><li>Provide dedicated support for event clients, including <strong>high-profile individuals such as executives, CEOs, and investors</strong>.</li></ul> Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in South San Francisco, California. This role is within the biotech/pharma industry and will primarily involve providing technical support for hardware and software issues.<br><br>Responsibilities:<br>• Handle migration from Google Suite to M365, including email, SharePoint, and OneDrive<br>• Utilize Slack for messaging and communication tasks<br>• Troubleshoot access, permissions, and conference room issues<br>• Provide both hardware and software support to resolve connectivity issues<br>• Manage a largely MAC-based environment with the help of Jamf Pro<br>• Maintain a portion of Windows 11 systems<br>• Address technical concerns related to Apple devices and Mac OS<br>• Support the technical needs of a biotech/pharma environment. Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst based in San Francisco, California. As part of our team, the Help Desk Analyst will play a crucial role in providing technical support to our team members, managing local IT vendors, and ensuring the smooth operation of our AV conferencing and sound systems.<br><br>Responsibilities:<br>• Handle technical support for our team members, including software and hardware issues.<br>• Participate in IT projects that impact both local and global teams.<br>• Oversee the operation of AV conferencing and sound systems to ensure smooth operations.<br>• Manage local IT vendors to provide necessary support for the office.<br>• Maintain the physical security access systems to our office.<br>• Provide support for onboarding and offboarding team members.<br>• Use Android development, Cisco technologies, and Citrix technologies to provide technical support.<br>• Manage and maintain Apple devices and Mac computers.<br>• Utilize Microsoft Active Directory for user and access management.<br>• Handle computer hardware issues and configuration management.<br>• Manage deployments using JIRA and Jamf Pro. Desktop Support Analyst <p>Robert Half is seeking a Desktop Support Analasyt for our client in the Biotech space. This Desktop Support Role is a contract to hire opportunity and sits out of Brisbane, Ca. The Desktop Support candidate should ideally have 4-5 years of experience in providing IT Support to an enterprise organization of 100+ people across multiple locations and time zones. This Desktop Support Analyst will support end users both in person and remotely. </p><p><br></p><p>The Desktop Support Candidate must have the necessary soft skills and knowledge to provide front line end-to-end IT operational support at all levels of an organization. This is a great opportunity who wants to join a growing organization and take on additional resposibilities and grow in their IT career. </p><p><br></p><ul><li>Develop and configure Windows 11 images for laptop and desktop deployments in accordance with SOPs.</li><li>Create and configure Apple OS images for laptops, ensuring seamless domain integration.</li><li>Set up applications and services for end-user deployments, including O365, MS Office, Project, Visio, Box, Okta, Adobe products, SharePoint, CrowdStrike, Symantec, Sophos, Zoom, Teams, and DocuSign.</li><li>Manage Active Directory objects, including user account creation, group assignments, and attribute management.</li><li>Provide support for both on-site and remote users across the US and EU via Zoom, Teams, and Ninja.</li><li>Troubleshoot end-user laptops, software configurations, applications, and services.</li><li>Provide audiovisual support for Teams and Zoom deployments.</li><li>Adhere to established processes for user and asset lifecycle management, including provisioning, onboarding, offboarding, and retirement.</li><li>Ensure helpdesk activities comply with IT SOPs and industry standards.</li><li>Assist in updating and maintaining Helpdesk SOPs and technical deployment documents to support SOX compliance.</li><li>Support asset recovery and redeployment efforts.</li><li>Perform laptop upgrades for end users as needed.</li><li>Assist with the setup, logistics, and teardown of large meetings.</li><li>Provide support for periodic password changes, MFA rollouts, and on-demand application deployments.</li></ul> Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team in Sausalito, California. As a Desktop Support Analyst, you will play a vital role in providing assistance to our team across various locations. Besides offering support to our San Francisco office, your responsibilities will include setting up and troubleshooting systems for new and existing employees, installing software applications, and providing basic Office 365/Active Directory support. This role offers a contract to permanent employment opportunity.<br><br>Responsibilities:<br>• Provide help desk support across multiple locations<br>• Assist with onboarding and offboarding of employees<br>• Install and configure software applications<br>• Offer support primarily for Windows systems, with occasional assistance for Mac systems<br>• Troubleshoot and rectify issues related to WiFi connectivity<br>• Set up and assist users with headsets and other peripherals<br>• Maintain accurate records of IT support activities <br>• Collaborate with the IT department and learn from the CTO and Network Administrator<br>• Provide basic Office 365/Active Directory support. Manager of Tech Support <p>We are seeking a proactive Manager of Tech Support to join our team. Based in San Francisco, California, the role will primarily involve managing customer escalations, mentoring new employees, and ensuring adherence to approved processes. This is a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee the monitoring of queue to ensure customer calls are responded to within set service level agreements.</p><p>• Conduct audits of current procedures and ensure that direct reports adhere to these processes.</p><p>• Take charge of managing escalations to other support groups.</p><p>• Lead direct reports to meet performance goals.</p><p>• Organize regular one-on-one sessions with direct staff members.</p><p>• Handle escalations arising from team members.</p><p>• Guide new employees on Synoptek approved processes.</p><p>• Carry out employee performance evaluations, schedule disciplinary actions, and manage paid time off for your direct reports.</p><p>• Oversee administrative tasks such as timesheet approvals and labor entries.</p><p>• Ensure that documentation related to assigned clients is updated as changes occur to client contracts and environments.</p><p>• Be involved in other activities as deemed necessary by the Client Delivery Manager, utilizing critical thinking skills.</p><p>• Provide onsite support at the client’s location in South San Francisco.</p><p>• Actively work on support tickets and service requests alongside your team.</p><p>• Conduct customer meetings as required.</p> Sr. IT Operations Manager <p>We are seeking a <strong>Sr. IT Operations Manager</strong> to join a dynamic team supporting critical IT operations and infrastructure projects on a long-term contract basis. This role balances <strong>hands-on technical expertise</strong> with <strong>project management responsibilities</strong> to oversee high-level operational initiatives and foster the team’s growth. The Sr. IT Operations Manager will be on a hybrid schedule in San Francisco.</p><p><br></p><p>In this position, you’ll be tasked with maintaining and advancing a hybrid infrastructure, covering both <strong>on-prem data center operations</strong> and <strong>cloud systems</strong>, with a significant focus on <strong>LAN/WAN networking</strong>, <strong>virtualization</strong>, and <strong>Azure migrations</strong>. If you’re a forward-thinking leader who thrives working side-by-side with your team while driving innovative solutions in IT operations, we want to hear from you!</p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Leadership & Mentorship</strong>:</li><li>Manage and mentor a team of IT professionals; ensure high productivity and technical growth.</li><li>Mentor two team members who need training in Azure technologies.</li><li>Help align the team with operational standards and infrastructure best practices.</li><li><strong>Hands-On Technical Leadership</strong>:</li><li>Perform technical tasks alongside your team—this is not purely a managerial role.</li><li>Deploy enterprise-level IT operational expertise to implement and support advanced infrastructure systems.</li><li>Write policies and procedures to formalize operations and establish best practices.</li><li><strong>Architecture & Infrastructure Management</strong>:</li><li>Oversee operations for both <strong>on-prem data center support</strong> and cloud environments (<strong>Azure</strong>).</li><li>Deploy <strong>NetApp virtual storage in Azure</strong> and manage <strong>cloud-based backups</strong>.</li><li>Lead initiatives to migrate on-premise systems to Azure, rebuilding infrastructure to align with best practices—supported by Microsoft and a partner.</li><li><strong>Technical Focus Areas</strong>:</li><li><strong>Networking</strong>: Strong expertise in <strong>LAN/WAN</strong>, <strong>switching/routing</strong>, and <strong>firewalls</strong> (including <strong>Cisco</strong> and <strong>Palo Alto</strong>).</li><li><strong>Data Center Operations</strong>: Manage a $1M investment in new data center equipment, including edge switches, firewalls, and console servers.</li><li><strong>Patch & Configuration Management</strong>: Lead endpoint management using <strong>Intune</strong> (recently migrated from SCCM).</li><li><strong>Virtualization</strong>: Hands-on experience with virtualization technologies.</li><li><strong>Azure Expertise</strong>: Manage services, <strong>virtual networking</strong>, billing, subscription management, and <strong>network security groups</strong>.</li></ul><p><br></p> Billing Clerk <p>We are seeking a detail-oriented <strong>Billing Clerk</strong> for a <strong>contract-to-hire opportunity</strong> with a growing company in <strong>San Francisco</strong>! This role is <strong>100% onsite</strong> and perfect for someone with strong attention to detail and prior billing or administrative experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, review, and process invoices to ensure accuracy and timely billing.</li><li>Reconcile billing discrepancies and resolve client queries efficiently.</li><li>Maintain and update billing records in compliance with company policies.</li><li>Collaborate with internal teams, including accounting and customer service, to support billing processes.</li><li>Monitor payment statuses and assist with follow-ups to ensure timely collections.</li></ul><p>This position offers the opportunity to transition into a long-term role for the <strong>right candidate</strong>. Apply today to take the next step in your career!</p> Staff Accountant <p>We are offering a temporary to hire opportunity for a Staff Accountant in Hayward, California, in the Hi Tech Engineering industry. As a Staff Accountant, you will be tasked with a wide range of responsibilities including, but not limited to, journal entries, month-end procedures, accounts receivable collections, data entry, and budget updating. </p><p><br></p><p>Responsibilities:</p><p>• Execute journal entries, focusing on areas such as Accounts Payable, Accounts Receivable, Fixed assets, and Prepaids.</p><p>• Conduct month-end closing procedures to ensure all financial data is accurate and up to date.</p><p>• Manage Accounts Receivable collections, utilizing automated email sending for efficiency.</p><p>• Perform accurate data entry tasks, including entering product defects for various departments.</p><p>• Collaborate with the president on updating the budget sheet.</p><p>• Utilize software such as QuickBooks (Desktop), Impress, and Excel for various accounting tasks.</p> Accounts Payable Specialist We are offering a long-term contract employment opportunity for an Accounts Payable Specialist in the High Tech - Pharm/Biotech industry, located in San Jose, California. The chosen candidate will be a key player in our team, engaged in handling accounting functions with a focus on accounts payable.<br><br>Responsibilities:<br>• Accurately process customer credit applications as part of the Accounts Payable (AP) operations<br>• Maintain and update customer credit records to ensure accuracy and compliance<br>• Resolve customer inquiries in a timely and detail-oriented manner<br>• Monitor customer accounts and perform necessary actions in response to account status<br>• Utilize Accounting Software Systems and ERP - Enterprise Resource Planning for efficient work processes<br>• Conduct regular auditing to ensure all financial transactions are error-free<br>• Handle Account Coding tasks and ensure all coding is accurate and up-to-date<br>• Leverage ADP - Financial Services and Concur for efficient financial operations<br>• Manage Accrual Accounting tasks and ensure all accruals are accurately recorded<br>• Oversee Automated Clearing House (ACH) transactions to ensure smooth financial operations<br>• Utilize Oracle Fusion for advanced financial management and reporting Senior Software Engineer We are offering a contract for a permanent position as a Senior Software Engineer in the Oakland, California area. This role is primarily focused on enhancing user experience through the development of scalable data pipelines and features in the tech industry. The successful candidate will be expected to contribute to shared Data Engineering tooling standards, lead critical efforts in designing and building our next-generation Streaming Data Platform, and take an active role in the technical growth of other team members.<br><br>Responsibilities:<br><br>• Develop scalable data pipelines for generating features and training data to improve user experience<br>• Contribute to shared Data Engineering tooling standards to enhance the productivity and quality of output for Data Engineers across the organization<br>• Lead critical efforts in designing and building our next-generation Streaming Data Platform leveraging technologies like Scala, PubSub, Akka, and Dataflow<br>• Design data models for optimal storage and retrieval to meet machine learning modeling requirements using technologies like Bigtable and Vertex Feature Store<br>• Scale our feature platform to accommodate multiple entities like user and item level features, model-based features, and build capabilities for monitoring data quality, governance, and discovery<br>• Take an active role in the technical growth of other team members and the processes that support overall team growth<br>• Participate in code and technical design reviews, providing valuable feedback and suggestions<br>• Utilize your skills in dynamic server-side OOP languages, design patterns, algorithms, programming languages, networking, and operating systems to enhance web application internals and common technologies deployment strategies.<br>• Work with production infrastructure tools like Kafka, BigQuery, Dataflow, Spark, Akka-Http, GRPC, BigTable, and JavaScript frameworks to ensure application scalability at any application tier<br>• Apply your knowledge of SQL relational database schema design, ORM technologies, and Agile/Scrum practices in your daily work.