<p>We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital point of contact for patients, assisting them with navigating healthcare services and ensuring a seamless experience. This long-term contract position requires a strong commitment to delivering exceptional service and maintaining high standards of attention to detail.</p><p><br></p><p><strong>This is a part-time position, Monday, Tuesday and Fridays 3:30p – 12a</strong></p><p><br></p><p>Responsibilities:</p><p>• Act as a non-clinical liaison to support patients before, during, and after their interactions with medical facilities.</p><p>• Assist patients and guests with transportation information, including details about campus shuttles.</p><p>• Coordinate and schedule physician appointments and care for both inpatient and outpatient services.</p><p>• Facilitate communication between patients, guests, and departments to address concerns and ensure proper follow-up.</p><p>• Provide guidance to patients navigating the healthcare system, ensuring clarity and ease during their experience.</p><p>• Uphold safety and quality standards while maintaining sensitivity to cultural diversity and patient rights.</p><p>• Support compliance with National Patient Safety Goals and participate in ongoing education and training.</p><p>• Execute patient care practices aligned with organizational standards and frameworks.</p><p>• Maintain accurate records and summaries of patient interactions to ensure seamless communication.</p><p>• Promote teamwork and respect within all interactions to enhance the patient and guest experience.</p>
<p>We are looking for a motivated and detail-oriented Collections Specialist to join our team in Concord, California. In this Contract to permanent position, you will be responsible for managing consumer collections accounts, ensuring timely payments, and delivering excellent communication with clients. This role requires strong attention to detail, organizational skills, and the ability to work effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle assigned consumer collections accounts, ensuring timely follow-up and resolution.</p><p>• Communicate effectively with clients to address payment issues and negotiate solutions.</p><p>• Utilize computer systems to track account activity and manage collections processes.</p><p>• Maintain a positive and detail-focused attitude while interacting with clients and team members.</p><p>• Adhere to established company procedures and guidelines for collections.</p><p>• Monitor accounts for discrepancies and escalate issues as necessary.</p><p>• Generate reports and updates on account statuses using basic Excel functions.</p><p>• Ensure consistent attendance and punctuality, adhering to the agreed-upon work schedule.</p><p>• Collaborate with team members to achieve departmental goals and objectives.</p><p>• Participate in training sessions to enhance collections and communication skills.</p>
<p>SCHEDULE - 40 hrs a week Thurs- Monday 6:30am to 3pm</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly and assist them with inquiries or directing them to the appropriate personnel.</p><p>• Operate and manage a multi-line phone system, ensuring calls are answered and routed promptly.</p><p>• Handle inbound calls with care, providing accurate information or transferring them as needed.</p><p>• Maintain the reception area, ensuring it is organized and welcoming.</p><p>• Support administrative tasks, such as scheduling appointments and managing records.</p><p>• Monitor and manage incoming and outgoing correspondence.</p><p>• Provide excellent customer service to both internal staff and external clients.</p><p>• Assist in coordinating meetings or events as required.</p><p>• Ensure security protocols are followed by monitoring visitor access.</p><p>• Collaborate with team members to support daily office operations.</p>
<p>Schedule - Full-time - 40hrs a week - Tuesday to Saturday 3pm to 11:30pm</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly and ensure they are directed to the appropriate person or department.</p><p>• Answer and manage a multi-line phone system efficiently, handling inbound calls with care and attention.</p><p>• Operate a switchboard for phone systems with up to 10 lines.</p><p>• Provide prompt and courteous responses to inquiries from customers and staff.</p><p>• Maintain a clean and organized front desk area to create a welcoming environment.</p><p>• Schedule and coordinate appointments or meetings as needed.</p><p>• Assist with administrative tasks such as data entry or document preparation.</p><p>• Monitor and manage incoming mail and packages, ensuring proper distribution.</p><p>• Collaborate with team members to support daily operations and resolve any issues promptly.</p>
