We are seeking a Systems Administrator to join our team. In this role, you will be required to provide technical support, manage IT projects, monitor system performance, and develop IT policies. This role involves interfacing with various departments and continuous improvement of IT processes.<br><br>Responsibilities: <br><br>• Provide hands-on troubleshooting support to end users and maintain up-to-date technical documentation.<br>• Participate in IT projects, from requirements gathering to project planning and implementation. This also includes managing resources and conducting cost/benefit analysis.<br>• Monitor the system's performance to ensure efficiency and resolve any arising issues.<br>• Develop, maintain, and enforce standardized IT policies and procedures to ensure security and compliance.<br>• Act as a liaison between the Corporate IT department and other group companies to ensure efficient communication and alignment of projects.<br>• Regularly update management on the status of projects, incidents, and other relevant metrics.<br>• Standardize duties and continuously seek ways to improve IT processes and system utilization.<br>• Provide detail-oriented and empathetic support for problem resolutions to end users.<br>• Plan and execute solutions in line with organizational principles and practices.
<p>Key Responsibilities</p><p>End-User Support & IT Operations:</p><p>● Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.</p><p>● Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.</p><p>● Lead the procurement and inventory management of hardware/software assets.</p><p>● Enforce IT policies related to data security, access control, and compliance standards.</p><p>Infrastructure & Network Administration</p><p>● Ensure high availability and performance of wired and wireless networks across all U.S. sites.</p><p>● Manage and monitor firewalls, routers, switches, VPNs, and failover systems.</p><p>● Support modernization of infrastructure through cloud adoption, automation, and improved scalability.</p><p>Cloud Services & System Administration:</p><p>● Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.</p><p>● Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.</p><p>● Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.</p><p>Enterprise Applications & SaaS Integration:</p><p>● Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,</p><p>NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).</p><p>● Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.</p><p>● Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).</p><p>Automation & Documentation:</p><p>● Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.</p><p>● Support and optimize RMM tools to improve IT service efficiency and responsiveness.</p><p>● Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.</p><p>POSITION QUALIFICATIONS</p><p>Required:</p><p>● 5–8 years of hands-on IT support experience, including direct desktop and user support.</p><p>● 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).</p><p>● Strong system administration experience with Google Workspace and/or Microsoft 365.</p><p>● Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.</p><p>● Experience with IAM/IDP platforms and SSO configurations.</p><p>● Solid scripting skills (PowerShell, Bash) and a strong automation mindset.</p>
We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-Permanent position is ideal for a tech-savvy individual with strong communication skills and a customer-focused attitude. The role involves providing technical support to end-users, troubleshooting hardware and software issues, and ensuring seamless operations across various platforms.<br><br>Responsibilities:<br>• Respond promptly to user inquiries and issues through the ticketing system, ensuring timely resolutions.<br>• Provide support for Active Directory, including user account management and permissions.<br>• Troubleshoot and resolve hardware and software problems across multiple devices, including Apple, Android, and Mac computers.<br>• Assist with configuration management and deployment of new systems and technologies.<br>• Offer guidance on Microsoft Teams usage and functionality.<br>• Maintain a positive and detail-oriented demeanor while addressing technical concerns.<br>• Collaborate with other teams to ensure smooth system operations and updates.<br>• Document and track issues using the footprints ticketing system for efficient follow-up.<br>• Stay current with emerging technologies to enhance support capabilities.<br>• Deliver exceptional customer service to both internal and external users.
We are looking for a detail-oriented Billing Analyst for a Contract-to-Permanent position in San Antonio, Texas. This role involves managing a backlog of invoice requests, ensuring accuracy in complex billing processes, and collaborating across teams to maintain financial consistency. If you thrive in fast-paced environments and have a strong analytical mindset, this opportunity could be an excellent fit for you.<br><br>Responsibilities:<br>• Process a high volume of invoice requests efficiently while maintaining accuracy.<br>• Review and analyze complex contracts and budgets to ensure accurate billing and invoicing.<br>• Perform reconciliations to verify the consistency and accuracy of billing and accounting records.<br>• Leverage intermediate Excel skills, such as creating formulas, to streamline billing processes and organize data.<br>• Utilize enterprise resource planning systems for billing purposes; experience with Great Plains is highly preferred.<br>• Collaborate with internal departments to resolve billing discrepancies and clarify contract terms.<br>• Ensure compliance with company policies and procedures in all billing activities.<br>• Proactively identify process improvement opportunities to enhance efficiency in billing operations.<br>• Manage priorities effectively to meet tight deadlines in a fast-paced environment.
<ul><li><strong>Position: AML Compliance Analyst (Contract Role)</strong></li><li><strong>TYPE: ONSITE</strong></li><li>Interpretation of AML Risk standards guidelines policies and procedures.</li><li>Make risk based determination through Quality Analysis whether alerts were properly cleared by Compliance Alerts Analysts.</li><li>Ensure Alert data has been accurately collected and documented including but not limited to: Investigations data Suspicious Activity Reports SARS Currency Transaction Reports CTR Know Your Customer KYC information any relevant account and transaction data and all required information which would assist in an investigation. Strong research analytical and comprehension skills with ability to analyze large amounts of data</li></ul><p> </p><p><strong>Role and Responsibilities </strong></p><ul><li>Collect and analyze data, including alert, transactions, customer demographics and relevant account information to identify potential suspicious activity</li><li>Disposition and fully document the investigation, including supporting data, analysis, and rationale for disposition within the case management system</li><li>Complete the Suspicious Activity Report (SAR) form , if applicable, in accordance with Financial Crimes Enforcement Network (FinCEN) requirements </li><li>Effectively communicate with associates, management and various stakeholders on risks identified, possible typologies and recommend next steps</li><li>Balance inventory queues, deadlines, and priorities to achieve departmental standards and production goals</li><li>Demonstrate teamwork by accepting ad-hoc requests to assist other associates on inventory</li></ul><p><br></p>
We are looking for an experienced VP of Technology to lead the strategic development and implementation of robust technology solutions within our organization. This role will focus on aligning IT initiatives with business goals, improving operational processes, and fostering collaboration between technical teams and business functions. Based in San Antonio, Texas, this position requires a forward-thinking leader with a strong background in technology management and process improvement.<br><br>Responsibilities:<br>• Develop and execute technology strategies that align with business objectives and ensure scalable, efficient solutions.<br>• Provide leadership and direction for the NetSuite platform to support the company’s strategic goals.<br>• Collaborate with internal and external users to understand their needs and integrate these insights into IT solutions.<br>• Proactively identify and implement opportunities for process and system improvements.<br>• Establish and lead an IT Steering Committee to prioritize technology projects and align them with business value.<br>• Oversee budget management, cost control, and vendor contract negotiations to ensure effective resource utilization.<br>• Manage third-party partnerships with IT suppliers, ensuring optimal service delivery.<br>• Monitor and evaluate emerging technologies to create a visionary technology roadmap.<br>• Build and mentor a high-performing IT team capable of designing, developing, and supporting innovative technology solutions.<br>• Implement and oversee an information security program to safeguard company data and systems.
We are looking for an experienced IT Director to oversee the technological infrastructure and services of our organization in San Antonio, Texas. This role ensures the seamless delivery of IT solutions while aligning them with strategic business objectives. The ideal candidate will lead cross-functional teams, manage complex projects, and drive innovation to support organizational goals.<br><br>Responsibilities:<br>• Oversee the availability and performance of technological infrastructure, including storage systems, networks, servers, and middleware.<br>• Develop and implement IT solutions that align with critical business processes and organizational strategy.<br>• Manage complex, interdependent projects to achieve strategic goals within defined timelines.<br>• Collaborate with stakeholders to identify and deliver strategic technology solutions.<br>• Assemble and lead cross-functional teams for the successful execution of IT projects.<br>• Supervise infrastructure-related initiatives, ensuring accurate licensing, maintenance, and service agreements.<br>• Direct and support Technical Services staff, including organizing tasks and maintaining departmental budgets.<br>• Ensure change management processes are followed during system implementations and updates.<br>• Create and present technical documentation and briefings for various levels of organizational management.<br>• Stay updated on emerging technologies and train staff to enhance their technical expertise.
