<p>On-call rotation and after hours as needed.</p><p>Installation and configuration </p><p>Provisioning and system setup for new hires.</p><p>Install antivirus software and ensure virus definitions are up to date.</p><p>Maintaining, Deploying, and managing Microsoft Entra, Intune, O365.</p><p>Managing and deploying mobile devices using an MDM such as Addigy.</p><p>Configuring and deploying VOIP solutions.</p><p>Building and deploying file servers and cloud computing solutions</p><p>Network monitoring </p><p>Network firewall and switch administration and maintenance.</p><p>Optimizing and maintaining network software and hardware.</p><p>Monitors alert systems and takes appropriate action as per guidelines.</p><p>2.2 Minimum Position Requirements</p><p><br></p><p>Minimum of 2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows workstations, O365, Entra, and Intune. </p><p>Experience with RMM (remote monitoring and management) tools a plus, such as ConnectWise or Kaseya. </p><p>Having a working knowledge of a PSA tool, such as Autotask, is a plus. </p><p>Excellent verbal and written communication skills and comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology. </p><p>Possesses strong organizational and time-management skills. </p><p>Experience writing proposals for and implementation of technical solutions to fulfill business needs. </p><p>Results-oriented, self-motivated, efficient, detail oriented, reliable, and a team player </p><p>Strong understanding of technology and business productivity systems </p><p>Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.</p>
<p>Key Responsibilities</p><p>End-User Support & IT Operations:</p><p>● Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.</p><p>● Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.</p><p>● Lead the procurement and inventory management of hardware/software assets.</p><p>● Enforce IT policies related to data security, access control, and compliance standards.</p><p>Infrastructure & Network Administration</p><p>● Ensure high availability and performance of wired and wireless networks across all U.S. sites.</p><p>● Manage and monitor firewalls, routers, switches, VPNs, and failover systems.</p><p>● Support modernization of infrastructure through cloud adoption, automation, and improved scalability.</p><p>Cloud Services & System Administration:</p><p>● Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.</p><p>● Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.</p><p>● Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.</p><p>Enterprise Applications & SaaS Integration:</p><p>● Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,</p><p>NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).</p><p>● Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.</p><p>● Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).</p><p>Automation & Documentation:</p><p>● Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.</p><p>● Support and optimize RMM tools to improve IT service efficiency and responsiveness.</p><p>● Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.</p><p>POSITION QUALIFICATIONS</p><p>Required:</p><p>● 5–8 years of hands-on IT support experience, including direct desktop and user support.</p><p>● 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).</p><p>● Strong system administration experience with Google Workspace and/or Microsoft 365.</p><p>● Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.</p><p>● Experience with IAM/IDP platforms and SSO configurations.</p><p>● Solid scripting skills (PowerShell, Bash) and a strong automation mindset.</p>
We are looking for a skilled Software Developer to join our team in San Antonio, Texas. This Contract to permanent position is ideal for a detail-oriented individual who is passionate about designing, developing, and maintaining robust application systems in a healthcare-focused environment. The role requires a strong ability to work collaboratively while delivering innovative solutions tailored to user needs.<br><br>Responsibilities:<br>• Design, develop, and implement web applications using .NET technologies and front-end UI frameworks.<br>• Perform thorough debugging and analysis to resolve complex technical issues within application systems.<br>• Collaborate with users to gather requirements and offer technical solutions that meet their needs.<br>• Conduct comprehensive testing and documentation of program development, changes, and enhancements.<br>• Serve as a technical consultant for internal teams, offering expertise in system evaluations and problem resolution.<br>• Participate in project planning and execution as a key team member, ensuring timely delivery of project goals.<br>• Verify production schedules and ensure the accuracy and reliability of assigned systems.<br>• Train and support Information Systems personnel in the use and maintenance of application systems.<br>• Maintain on-call availability for technical support related to production systems.<br>• Utilize tools such as SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS) to enhance system functionality.
We are looking for an experienced IT Director to oversee the technological infrastructure and services of our organization in San Antonio, Texas. This role ensures the seamless delivery of IT solutions while aligning them with strategic business objectives. The ideal candidate will lead cross-functional teams, manage complex projects, and drive innovation to support organizational goals.<br><br>Responsibilities:<br>• Oversee the availability and performance of technological infrastructure, including storage systems, networks, servers, and middleware.<br>• Develop and implement IT solutions that align with critical business processes and organizational strategy.<br>• Manage complex, interdependent projects to achieve strategic goals within defined timelines.<br>• Collaborate with stakeholders to identify and deliver strategic technology solutions.<br>• Assemble and lead cross-functional teams for the successful execution of IT projects.<br>• Supervise infrastructure-related initiatives, ensuring accurate licensing, maintenance, and service agreements.<br>• Direct and support Technical Services staff, including organizing tasks and maintaining departmental budgets.<br>• Ensure change management processes are followed during system implementations and updates.<br>• Create and present technical documentation and briefings for various levels of organizational management.<br>• Stay updated on emerging technologies and train staff to enhance their technical expertise.
We are looking for an experienced IT Director to lead and manage our organization’s technology infrastructure and operations. This role requires a strategic thinker with a deep understanding of cybersecurity, enterprise systems, and cloud technologies. The successful candidate will drive innovation, manage IT resources, and ensure the reliability and security of all systems.<br><br>Responsibilities:<br>• Lead and oversee all IT functions, including network administration, systems engineering, cybersecurity, and vendor management.<br>• Implement and manage endpoint protection and threat detection systems, such as CrowdStrike.<br>• Optimize and maintain Meraki networking infrastructure to ensure high performance, compliance, and reliability.<br>• Direct cloud migration projects and hybrid infrastructure deployments, leveraging platforms like Azure.<br>• Manage and support the Office 365 environment, including Exchange Online, SharePoint, and Teams.<br>• Develop and enforce policies to ensure data integrity, system security, and regulatory compliance.<br>• Oversee IT hardware and software lifecycles, including acquisition, deployment, and maintenance.<br>• Mentor and lead the internal IT team, promoting a culture of innovation and service excellence.<br>• Collaborate with executive leadership to ensure IT strategies align with organizational goals.
We are looking for a skilled Software Developer to join our team in San Antonio, Texas. This Contract-to-permanent position offers an exciting opportunity to contribute to the development of innovative solutions in a healthcare-focused environment. The ideal candidate will possess strong technical expertise in full-stack development, particularly with .NET technologies and front-end UI web applications.<br><br>Responsibilities:<br>• Analyze and debug complex application systems to identify and resolve issues effectively.<br>• Design, develop, and implement software solutions while adhering to established project plans.<br>• Conduct thorough coding and testing to ensure system functionality and accuracy.<br>• Collaborate with users to assess their needs and provide tailored technical solutions.<br>• Communicate project updates and system resolutions to Information Services management.<br>• Participate as an active team member in project planning and execution to achieve successful outcomes.<br>• Validate production schedules and ensure the reliability of assigned systems.<br>• Document and test all program developments, changes, and enhancements thoroughly.<br>• Offer training and support to Information Systems personnel to enhance their technical skills.<br>• Take on-call responsibility for assigned production systems to ensure seamless operation.
We are looking for an experienced VP of Technology to lead the strategic development and implementation of robust technology solutions within our organization. This role will focus on aligning IT initiatives with business goals, improving operational processes, and fostering collaboration between technical teams and business functions. Based in San Antonio, Texas, this position requires a forward-thinking leader with a strong background in technology management and process improvement.<br><br>Responsibilities:<br>• Develop and execute technology strategies that align with business objectives and ensure scalable, efficient solutions.<br>• Provide leadership and direction for the NetSuite platform to support the company’s strategic goals.<br>• Collaborate with internal and external users to understand their needs and integrate these insights into IT solutions.<br>• Proactively identify and implement opportunities for process and system improvements.<br>• Establish and lead an IT Steering Committee to prioritize technology projects and align them with business value.<br>• Oversee budget management, cost control, and vendor contract negotiations to ensure effective resource utilization.<br>• Manage third-party partnerships with IT suppliers, ensuring optimal service delivery.<br>• Monitor and evaluate emerging technologies to create a visionary technology roadmap.<br>• Build and mentor a high-performing IT team capable of designing, developing, and supporting innovative technology solutions.<br>• Implement and oversee an information security program to safeguard company data and systems.
