We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for a proactive and detail-oriented individual who excels at troubleshooting and providing technical support. The role involves addressing a variety of IT issues while ensuring smooth operations and enhancing the overall user experience.<br><br>Responsibilities:<br>• Provide Tier I and Tier II technical support, escalating complex issues when necessary.<br>• Resolve password reset requests and troubleshoot application, printer, and basic technical problems.<br>• Manage and update master computer images, including building new configurations as needed.<br>• Maintain an inventory of technical equipment and ensure proper documentation.<br>• Handle warranty claims and support for computer hardware.<br>• Administer Microsoft Exchange and Office 365 environments.<br>• Diagnose and address recurring and nonrecurring issues with software and operating systems, identifying root causes at a detailed level.<br>• Develop and document alternative methods to improve task efficiency and resolve system inconsistencies.<br>• Install and terminate Ethernet cabling following industry standards.<br>• Collaborate with team members to refine policies and procedures based on technical challenges and solutions.
We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.<br>• Configure and set up laptops and other devices for clinics and staff members.<br>• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.<br>• Manage help desk tickets efficiently, maintaining timely communication and resolution.<br>• Support cloud-based and web applications, ensuring reliable access and functionality.<br>• Assist with clinic setups, including hardware installation and occasional server-related tasks.<br>• Handle the procurement, maintenance, and support of office systems and tools.<br>• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.<br>• Collaborate with team members to address urgent needs in a fast-paced environment.
We are looking for an experienced IT Technician to join our team in San Antonio, Texas. In this role, you will provide comprehensive desktop support and assist with hardware and software maintenance across various systems. You will collaborate with teams to ensure seamless operations while adhering to company policies and ensuring a secure IT environment.<br><br>Responsibilities:<br>• Resolve help desk tickets by troubleshooting computer and peripheral issues and providing necessary repairs or replacements.<br>• Travel to store locations or connect remotely to address technical concerns and provide timely support.<br>• Install, operate, and maintain IT equipment, ensuring optimal performance of desktops, laptops, tablets, and mobile devices.<br>• Deploy and configure new computer systems, install software, and facilitate handoffs to store teams.<br>• Perform regular testing of computer programs to identify security vulnerabilities and ensure maximum protection.<br>• Terminate, label, and pull Cat 6 Ethernet cables through designated areas, including drop ceilings and counters.<br>• Identify technology needs and propose recommendations to the Director of IT for enhancements.<br>• Enforce IT policies and procedures based on security guidelines and corporate standards.<br>• Manage department spending in alignment with budget strategies and seek purchasing discounts.<br>• Participate in an on-call rotation every third week, providing support as needed.
