We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-Permanent position is ideal for a tech-savvy individual with strong communication skills and a customer-focused attitude. The role involves providing technical support to end-users, troubleshooting hardware and software issues, and ensuring seamless operations across various platforms.<br><br>Responsibilities:<br>• Respond promptly to user inquiries and issues through the ticketing system, ensuring timely resolutions.<br>• Provide support for Active Directory, including user account management and permissions.<br>• Troubleshoot and resolve hardware and software problems across multiple devices, including Apple, Android, and Mac computers.<br>• Assist with configuration management and deployment of new systems and technologies.<br>• Offer guidance on Microsoft Teams usage and functionality.<br>• Maintain a positive and detail-oriented demeanor while addressing technical concerns.<br>• Collaborate with other teams to ensure smooth system operations and updates.<br>• Document and track issues using the footprints ticketing system for efficient follow-up.<br>• Stay current with emerging technologies to enhance support capabilities.<br>• Deliver exceptional customer service to both internal and external users.
We are looking for an experienced IT Director to oversee the technological infrastructure and services of our organization in San Antonio, Texas. This role ensures the seamless delivery of IT solutions while aligning them with strategic business objectives. The ideal candidate will lead cross-functional teams, manage complex projects, and drive innovation to support organizational goals.<br><br>Responsibilities:<br>• Oversee the availability and performance of technological infrastructure, including storage systems, networks, servers, and middleware.<br>• Develop and implement IT solutions that align with critical business processes and organizational strategy.<br>• Manage complex, interdependent projects to achieve strategic goals within defined timelines.<br>• Collaborate with stakeholders to identify and deliver strategic technology solutions.<br>• Assemble and lead cross-functional teams for the successful execution of IT projects.<br>• Supervise infrastructure-related initiatives, ensuring accurate licensing, maintenance, and service agreements.<br>• Direct and support Technical Services staff, including organizing tasks and maintaining departmental budgets.<br>• Ensure change management processes are followed during system implementations and updates.<br>• Create and present technical documentation and briefings for various levels of organizational management.<br>• Stay updated on emerging technologies and train staff to enhance their technical expertise.
We are looking for an experienced VP of Technology to lead the strategic development and implementation of robust technology solutions within our organization. This role will focus on aligning IT initiatives with business goals, improving operational processes, and fostering collaboration between technical teams and business functions. Based in San Antonio, Texas, this position requires a forward-thinking leader with a strong background in technology management and process improvement.<br><br>Responsibilities:<br>• Develop and execute technology strategies that align with business objectives and ensure scalable, efficient solutions.<br>• Provide leadership and direction for the NetSuite platform to support the company’s strategic goals.<br>• Collaborate with internal and external users to understand their needs and integrate these insights into IT solutions.<br>• Proactively identify and implement opportunities for process and system improvements.<br>• Establish and lead an IT Steering Committee to prioritize technology projects and align them with business value.<br>• Oversee budget management, cost control, and vendor contract negotiations to ensure effective resource utilization.<br>• Manage third-party partnerships with IT suppliers, ensuring optimal service delivery.<br>• Monitor and evaluate emerging technologies to create a visionary technology roadmap.<br>• Build and mentor a high-performing IT team capable of designing, developing, and supporting innovative technology solutions.<br>• Implement and oversee an information security program to safeguard company data and systems.
