We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
We are looking for a skilled SCADA Analyst to join our team in Floresville, Texas. This role involves managing, optimizing, and securing Supervisory Control and Data Acquisition (SCADA) systems to support critical operational processes. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and the ability to collaborate effectively across departments.<br><br>Responsibilities:<br>• Configure, maintain, and troubleshoot SCADA systems, including servers, databases, and communication networks, to ensure reliable operations.<br>• Monitor system performance and ensure accurate data collection to support informed decision-making processes.<br>• Collaborate with engineering and operations teams to integrate new devices, technologies, and protocols into SCADA systems.<br>• Create and update documentation such as system configurations, operational procedures, and compliance reports.<br>• Implement cybersecurity measures to protect SCADA infrastructure against potential threats.<br>• Provide technical support and training to team members on the functionality and utilization of SCADA systems.<br>• Analyze system issues and perform root cause analysis to prevent recurring problems.<br>• Ensure compliance with NERC standards and other regulatory requirements related to SCADA operations.<br>• Work with GIS data, including ArcGIS Server and LiDAR, to enhance system functionality.<br>• Manage networking protocols such as Modbus, TCP/IP, and DNP3 to maintain effective communication within the system.
Minimum Requirements<br><br>Bachelor’s degree from an accredited college or university.<br>Two (2) years of experience focused on systems analysis, database management, application development, and operating systems.<br>Must have a satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the candidate.<br>Preferred Qualifications<br><br>Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical discipline.<br>Experience with Skyward Qmlativ.<br>Two (2) years’ experience with Texas school district Student Information Systems (TSDS).<br>Knowledge, Skills, and Abilities<br><br>Strong analytical and problem-solving skills in systems analysis and design.<br>Demonstrates a commitment to quality service, professionalism, and diplomacy when working with all levels of personnel.<br>Proven ability in project management, staff development, organization, and strategic planning.<br>Skilled in defining, communicating, and validating business and technical requirements.<br>Performs effectively under pressure, managing multiple priorities with accuracy and timeliness.<br>Exceptional written, verbal, and presentation skills, with the ability to convey complex technical concepts to diverse audiences.<br>Proficient in creating and modifying SQL and PowerShell scripts, and experienced in administering Microsoft Servers, SQL Server databases, and identity management systems.<br>Essential Functions/Key Responsibilities<br><br><br>System Administration & Support:<br><br>Administers and supports district information systems and applications, including the Skyward Qmlativ Student Information System and Skyward Business Information System.<br>Develops, maintains, and enhances integrations between the district’s student, HR, and business information systems to ensure seamless data exchange and accuracy.<br>Troubleshoots and resolves operational issues, identifying root causes and implementing effective, long-term solutions.<br>Prepares and maintains detailed documentation of system configurations, program development, and procedural guidelines to promote consistent and efficient system use.<br>Data Management & Analysis:<br><br>Gathers and analyzes user requirements to design and implement effective, functional system solutions.<br>Applies advanced analytical skills to develop end-user tools and processes that enhance operational efficiency.<br>Maintains a high level of accuracy and attention to detail by identifying, troubleshooting, and resolving data integrity issues within databases.<br>Utilizes expertise in relational databases and standard query languages (e.g., SQL Server) to extract, analyze, and interpret data for decision-making.<br>Assesses district-wide data management needs and establishes, implements, and maintains database standards and best practices.<br>Ensures data integrity, privacy, and security in compliance with district policies and applicable state and federal regulations, including FERPA and HIPAA.<br>Develops and administers a security roles and responsibilities matrix to manage user access across district systems and applications.<br>Data Systems Coordination and Process Improvement:
<p>We are seeking a <strong>hands-on Infrastructure Manager</strong> to support a large education-focused organization in the <strong>San Antonio area</strong>. This position is <strong>fully onsite</strong> and offered on a <strong>temp-to-hire</strong> basis. The ideal candidate is a strong technical generalist who can operate at both a strategic and tactical level while supporting a diverse end-user environment.</p><p>Key Responsibilities</p><ul><li>Deliver <strong>Level II and Level III</strong> support for systems, servers, and end-user workstations</li><li>Oversee and respond to alerts from endpoint protection and security platforms</li><li>Monitor and maintain on-prem and cloud-based server environments, ensuring availability and performance</li><li>Administer and support <strong>Google Workspace</strong> environments for staff and students</li><li>Support application lifecycle activities including deployment, updates, integrations, and license management</li><li>Participate in planning and execution of district-wide systems integrations and infrastructure initiatives</li><li>Manage and maintain <strong>mobile device management (MDM)</strong> for organization-owned devices</li><li>Support filtering and content control systems for student devices, both on-site and remote</li><li>Maintain and support <strong>backup and disaster recovery</strong> solutions and related hardware</li><li>Assist with system security reviews, audits, and investigative efforts</li><li>Configure, deploy, and maintain <strong>camera servers and surveillance services</strong></li><li>Maintain Active Directory, file shares, and system filtering protocols</li><li>Create, update, and deploy system images across environments</li><li>Test and evaluate new hardware, software, and support tools prior to rollout</li><li>Assist with computer lab builds, refreshes, and upgrade projects</li><li>Support student online testing initiatives, including readiness assessments</li><li>Deploy, manage, and maintain on-site testing cache servers</li><li>Develop and update technical documentation and standard operating procedures</li><li>Coordinate with third-party vendors for system access, troubleshooting, and issue resolution (remote and onsite)</li><li>Assist with vendor scope-of-work definition and technical validation</li><li>Provide end-user support and issue resolution via email, phone, and other electronic communication channels</li></ul><p>Technical Skills & Experience</p><p>To be successful in this role, candidates should demonstrate experience with:</p><ul><li>Windows and macOS environments</li><li>Windows Server (2012–2019)</li><li>Active Directory administration</li><li>Cloud and on-prem infrastructure support</li><li>Moderate networking knowledge (routing, switching, and basic troubleshooting)</li><li>Aruba networking equipment</li><li>Routers, switches, and firewall technologies</li><li>Firewall platforms such as <strong>Palo Alto or Fortinet</strong> (configuration or programming experience is a plus)</li><li>Endpoint and internet security tools</li><li>Command-line fundamentals across <strong>Windows, Linux, and Unix</strong> systems</li><li>Standard productivity and internet-based software platforms</li></ul><p><br></p>
We are looking for a highly skilled Systems Engineer to join our team in San Antonio, Texas. In this Contract to permanent position, you will play a critical role in maintaining and optimizing our core systems and data center infrastructure, ensuring reliability and high availability. This role requires expertise in server integration, disaster recovery planning, and automation processes to support efficient operations and business continuity.<br><br>Responsibilities:<br>• Manage and administer physical and virtual servers across Linux, Windows, and other platforms to ensure seamless integration and functionality.<br>• Oversee data center operations, focusing on high availability and optimizing system performance for critical transactions.<br>• Implement and test automation solutions to meet evolving business requirements using advanced tools and platforms.<br>• Coordinate disaster recovery efforts, including failover processes and root cause analysis to enhance infrastructure resilience.<br>• Collaborate with outsourced resources and internal teams to ensure smooth operations and adherence to best practices.<br>• Evaluate, document, and refine operational processes to improve efficiency and reliability.<br>• Support batch job scheduling and business process automation to streamline workflows.<br>• Act as a Tier-level resource for troubleshooting and resolving complex system issues.<br>• Drive continuous improvements by analyzing system performance and implementing necessary enhancements.<br>• Ensure compliance with security protocols and system standards across all environments.
We are looking for an experienced IT Manager to oversee and enhance our organization's technology operations in San Antonio, Texas. This role requires a strategic leader with a strong technical foundation and expertise in networking, virtualization, backup solutions, and enterprise platforms such as JD Edwards. The successful candidate will drive innovation, ensure system reliability, and provide leadership to the IT team.<br><br>Responsibilities:<br>• Manage and maintain the organization's IT systems to ensure optimal performance, security, and reliability.<br>• Oversee Cisco networking infrastructure, including configuration and maintenance of routers, switches, firewalls, and VPNs.<br>• Administer enterprise resource planning systems such as JD Edwards, collaborating with stakeholders to streamline processes.<br>• Implement and manage VMware virtualization environments to support scalability and operational efficiency.<br>• Develop and execute backup strategies using Veeam to safeguard organizational data and ensure disaster recovery readiness.<br>• Lead vendor selection and negotiation processes to obtain quality services while optimizing costs.<br>• Establish and enforce IT policies, procedures, and best practices that align with business objectives.<br>• Manage IT budgets, resources, and project timelines to ensure successful delivery of initiatives.<br>• Provide technical leadership and mentorship to the IT team, encouraging continuous growth and improvement.<br>• Ensure compliance with relevant regulatory standards and industry best practices.
Key Responsibilities:<br><br>· Design, develop, and maintain scalable backend systems to support data warehousing and data lake initiatives.<br><br>· Build and optimize ETL/ELT processes to extract, transform, and load data from various sources into centralized data repositories.<br><br>· Develop and implement integration solutions for seamless data exchange between systems, applications, and platforms.<br><br>· Collaborate with data architects, analysts, and other stakeholders to define and implement data models, schemas, and storage solutions.<br><br>· Ensure data quality, consistency, and security by implementing best practices and monitoring frameworks.<br><br>· Monitor and troubleshoot data pipelines and systems to ensure high availability and performance.<br><br>· Stay up-to-date with emerging technologies and trends in data engineering and integration to recommend improvements and innovations.<br><br>· Document technical designs, processes, and standards for the team and stakeholders.<br><br><br><br>Qualifications:<br><br>· Bachelor’s degree in Computer Science, Engineering, or a related field; equivalent experience considered.<br><br>· Proven experience as a Data Engineer with 5 or more years of experience; or in a similar backend development role.<br><br>· Strong proficiency in programming languages such as Python, Java, or Scala.<br><br>· Hands-on experience with ETL/ELT tools and frameworks (e.g., Apache Airflow, Talend, Informatica, etc.).<br><br>· Extensive knowledge of relational and non-relational databases (e.g., SQL, NoSQL, PostgreSQL, MongoDB).<br><br>· Expertise in building and managing enterprise data warehouses (e.g., Snowflake, Amazon Redshift, Google BigQuery) and data lakes (e.g., AWS S3, Azure Data Lake).<br><br>· Familiarity with cloud platforms (AWS, Azure, Google Cloud) and their data services.<br><br>· Experience with API integrations and data exchange protocols (e.g., REST, SOAP, JSON, XML).<br><br>· Solid understanding of data governance, security, and compliance standards.<br><br>· Strong analytical and problem-solving skills with attention to detail.<br><br>· Excellent communication and collaboration abilities.<br><br><br><br>Preferred Qualifications:<br><br>· Certifications in cloud platforms (AWS Certified Data Analytics, Azure Data Engineer, etc.)<br><br>· Experience with big data technologies (e.g., Apache Hadoop, Spark, Kafka).<br><br>· Knowledge of data visualization tools (e.g., Tableau, Power BI) for supporting downstream analytics.<br><br>· Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, Jenkins).
