We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.<br>• Configure and set up laptops and other devices for clinics and staff members.<br>• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.<br>• Manage help desk tickets efficiently, maintaining timely communication and resolution.<br>• Support cloud-based and web applications, ensuring reliable access and functionality.<br>• Assist with clinic setups, including hardware installation and occasional server-related tasks.<br>• Handle the procurement, maintenance, and support of office systems and tools.<br>• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.<br>• Collaborate with team members to address urgent needs in a fast-paced environment.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
We are looking for a detail-oriented Desktop Support Analyst to join our team in New Braunfels, Texas. This role requires a proactive individual who can provide technical expertise and ensure the seamless operation of desktop systems and applications. The ideal candidate will thrive in a dynamic environment, collaborating with stakeholders to deliver efficient solutions and support end-user needs.<br><br>Responsibilities:<br>• Coordinate with analysts, designers, and system owners to test and implement new software programs and applications.<br>• Deploy pre-packaged software using automated deployment tools to streamline processes.<br>• Conduct thorough testing to ensure systems meet business requirements, resolve issues, and fulfill end-user expectations.<br>• Research emerging technologies, products, and protocols to enhance service desk operations and procurement efforts.<br>• Diagnose and resolve technical issues for end-users through onsite analysis or remote support, implementing corrective measures as needed.<br>• Develop and maintain training materials, user guides, and knowledge base documentation to support technician and end-user needs.<br>• Escalate unresolved incidents to appropriate technicians or vendors, ensuring accurate documentation is provided.<br>• Administer product and service contracts, including procurement, development, and service control processes.<br>• Maintain inventory records for equipment, tracking repairs and warranty services for hardware components.<br>• Manage equipment sent to repair depots and ensure proper handling of warranty or service contract items.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a <strong>Security Analyst</strong> <strong>(contract).</strong> In this role, you will serve as the key technical resource for multiple security technologies, including Firewalls, VPN, endpoint security, and MS365 security. The analyst partners with technology and business teams to identify risks, implement security best practices, and support compliance with regulatory standards. <strong>This role is onsite in Austin, TX daily. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Identify, prioritize, and work with owners to eliminate vulnerabilities across the organization.</li><li>Advise on and test controls required by current threat environment.</li><li>Perform proactive hunting for threats that may have escaped alerting systems.</li><li>Supporting SOC teams in enhancing detection capabilities for Corporate Security tools.</li><li>Prepare detailed security review reports and remediation guidance. </li><li>Assist in preparing and maintaining security documentation, such as policies, procedures, and compliance evidence.</li></ul><p><br></p>
We are looking for a detail-oriented and results-driven Supply Chain Analyst to join our team in Austin, Texas. In this contract to permanent position, you will play a vital role in optimizing production schedules, managing inventory, and ensuring the smooth flow of materials to meet operational demands. Collaborating with various teams and external suppliers, you will focus on enhancing efficiency and delivering excellent service to our customers. <br> Responsibilities: • Review and validate order accuracy before submission, promptly addressing and communicating any discrepancies. • Monitor inventory levels daily, identifying and mitigating risks of overstock or stockouts. • Coordinate production schedules by ordering raw materials and packaging supplies accurately and on time. • Take ownership of indirect supply management to support uninterrupted operations. • Maintain pallet inventory within established thresholds, monitoring daily and making adjustments to prevent issues. • Input daily planner demands into D365, ensuring accuracy and alignment with planning instructions. • Track and report phase-out carton run-out dates for projects, proactively communicating changes to avoid disruptions. • Manage inventory to meet production demand, maintaining optimal stock levels and providing weekly updates to supervisors. • Collaborate with operations and supply chain teams to ensure timely production and delivery. • Ensure efficient communication with external suppliers to align material availability with production needs
