Identify, create and facilitate process design by conducting business and systems process analysis, focusing on quality improvement and data management ensuring reliability and validity of data.<br>Facilitating business requirement walkthrough meetings and partnering with the business on functional specification reviews.<br>Collaborate closely with technical teams to implement the requirements.<br>Write SQL Queries that will make our data evaluation process more flexible or scalable across data sets.<br>Diving into large data sets, uncovering insights through profiling, and providing impactful recommendations.<br>Perform analysis for documenting detailed data lineage (source to target mappings).<br>Identify data control requirements, i.e. Reconciliations and validations.<br>Reviews, documents, and categorizes current or as-is state of the business process or function including creating flow charts and process models, and develop portions of the desired future or to-be state of those processes.<br>Organize complex problems into simple solutions and precise business and technical requirements.<br><br>What is required for the position?<br><br>Required Skills<br><br>Structured data analysis and data requirements development experience is required.<br>Understand data use to create data lineage necessary for data strategy.<br>Strong Snowflake, SQL and Excel skills with the ability to learn other analytics tools.<br>Document data and business process flows.<br>Experience in the insurance industry is preferred.<br>Prior experience with database and model design is preferred.<br>Prior experience with RDM/MDM tools is preferred<br>Ability to communicate complex information to others in a way they can understand.<br><br>Experience<br><br>Data analysis: 5+ years (Required)<br>Bachelor’s degree in business, computer science, mathematics, and statistics, or equivalent work experience.<br>2+ years’ experience with Snowflake database preferred.<br>3+ years of work experience in a P& C Insurance industry.<br>Familiarity with Agile and Scrum methodologies.
We are looking for a detail-oriented Desktop Support Analyst to join our team in New Braunfels, Texas. This role requires a proactive individual who can provide technical expertise and ensure the seamless operation of desktop systems and applications. The ideal candidate will thrive in a dynamic environment, collaborating with stakeholders to deliver efficient solutions and support end-user needs.<br><br>Responsibilities:<br>• Coordinate with analysts, designers, and system owners to test and implement new software programs and applications.<br>• Deploy pre-packaged software using automated deployment tools to streamline processes.<br>• Conduct thorough testing to ensure systems meet business requirements, resolve issues, and fulfill end-user expectations.<br>• Research emerging technologies, products, and protocols to enhance service desk operations and procurement efforts.<br>• Diagnose and resolve technical issues for end-users through onsite analysis or remote support, implementing corrective measures as needed.<br>• Develop and maintain training materials, user guides, and knowledge base documentation to support technician and end-user needs.<br>• Escalate unresolved incidents to appropriate technicians or vendors, ensuring accurate documentation is provided.<br>• Administer product and service contracts, including procurement, development, and service control processes.<br>• Maintain inventory records for equipment, tracking repairs and warranty services for hardware components.<br>• Manage equipment sent to repair depots and ensure proper handling of warranty or service contract items.
We are looking for a dedicated Deposit Operations Analyst to join our team in Kerrville, Texas. In this role, you will play a pivotal part in overseeing daily deposit account operations while ensuring compliance with banking regulations and internal policies. This position requires an individual with strong attention to detail who can maintain system integrity and provide exceptional service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Process and reconcile wire transfers, check returns, stop payments, and account maintenance requests with accuracy and efficiency.<br>• Investigate and resolve discrepancies, posting errors, and account-related issues promptly.<br>• Monitor and manage overdraft and non-sufficient fund items in alignment with bank policies.<br>• Conduct thorough reviews of documentation for new and existing deposit accounts to ensure compliance with regulatory standards.<br>• Provide guidance and support to branch staff and other departments regarding deposit account procedures.<br>• Assist in the implementation of system updates and perform quality control reviews to enhance operational productivity.<br>• Participate in special projects aimed at improving deposit operations and customer service.<br>• Safeguard customer information by adhering to confidentiality and security protocols.
