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3 results for Customer Resolution Specialist in Sacramento, CA
- Vacaville, CA
- onsite
- Temporary / Contract
- 23 - 25 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a contract position based in Vacaville, California. In this role, you will support customers throughout the order process, respond to service inquiries effectively, and help ensure a smooth experience from order entry through delivery. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys working collaboratively to resolve issues and support customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer orders from initial entry through final completion, including the use of customer-specific online portals.</p><p>• Partner with sales team members to provide account support, share important order updates, and help maintain accurate, timely service for customers.</p><p>• Respond to customer questions and requests promptly by phone and in writing while delivering courteous, detail-oriented service.</p><p>• Review and resolve customer concerns related to product quality, specifications, returns, credits, debits, and order discrepancies.</p><p>• Coordinate with freight carriers to investigate shipment issues such as delays, shortages, damages, and tracking concerns.</p><p>• Maintain organized records of customer interactions, processed orders, returns, and other service-related requests.</p><p>• Support customer retention and sales efforts by providing product or service information, solving problems effectively, and involving internal teams when needed.</p><p>• Build productive working relationships across departments to ensure customer needs are addressed accurately and efficiently.</p><p>• Follow company policies, procedures, and safety standards while maintaining dependable attendance and consistent work quality.</p>
- 2026-09-01T00:00:00Z
- Sacramento, CA
- onsite
- Temporary / Contract
- 23 - 25 USD / Hourly
- <p>We are looking for a Customer Service Representative to support a high-volume customer care environment. This long-term contract opportunity is ideal for someone who communicates clearly, handles inquiries effectively, and enjoys helping resolve customer concerns. The role is fully onsite five days a week for the first 3 months and offers the chance to work a hybrid work schedule thereafter. <strong><u>**Spanish fluency is a MUST for this position **</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Handle inbound customer calls with attentive listening, thoughtful questioning, and a solution-oriented approach to understand and address each concern effectively.</p><p>• Route inquiries to the correct team members when needed and coordinate with internal departments to help resolve service issues, complaints, or follow-up needs.</p><p>• Build working knowledge of company processes, services, and common transaction types to provide accurate information and dependable customer assistance.</p><p>• Keep Customer Care leadership informed of service disruptions, workflow concerns, or recurring issues that could affect customers, vendors, or business operations.</p><p>• Complete all assigned work in alignment with company expectations, training guidance, supervisory direction, and applicable regulatory requirements.</p><p>• Support cross-functional teams as needed by sharing information, assisting with service-related matters, and helping maintain smooth daily operations.</p><p>• Provide attentive assistance to insured individuals, injured workers, vendors, and other customers while maintaining a high standard of responsiveness and care.</p>
- 2026-09-01T00:00:00Z
- Plymouth, CA
- onsite
- Temporary / Contract
- 18 - 21 USD / Hourly
- <p>About the Role</p><p>We are looking for a reliable, customer-focused individual to join our team as a Part-Time Customer Service Representative with event support responsibilities. In this dual-role position, you will deliver excellent service to clients and internal teams while also helping plan, set up, and coordinate events. This is a great opportunity for someone who enjoys variety, thrives in a people-oriented environment, and can shift between desk-based support and hands-on event work.</p><p>Key Responsibilities</p><ul><li>Provide friendly, professional customer service via phone, email, and in-person interactions</li><li>Respond to inquiries, resolve issues, and escalate more complex matters when needed</li><li>Maintain accurate customer records and documentation in our systems</li><li>Assist with event planning and logistics, including coordinating schedules, vendors, supplies, and staffing needs</li><li>Support on-site event setup, breakdown, and day-of coordination to ensure smooth operations</li><li>Collaborate with internal teams and external partners to meet event timelines and quality standards</li><li>Help track event-related details and communicate updates to stakeholders</li><li>Perform other related administrative and support duties as assigned</li></ul><p><br></p>
- 2026-08-10T00:00:00Z