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3 results for Pia Pc Support Specialist Tier Ii in Rochester, NY

PIA P&C Service Associate (Tier II)

Rochester, NY
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a detail-oriented PIA P&C Service Associate (Tier II) to support insurance service operations in Rochester, New York. This Long-term Contract position is ideal for someone who can manage service-related tasks efficiently, communicate clearly with partners and carriers, and work comfortably across multiple computer-based systems and web platforms. The role focuses on resolving policy service issues, handling inbound and outbound communication, and helping maintain accurate, timely processing for property and casualty insurance activities. Responsibilities: • Manage day-to-day service activity for property and casualty accounts, ensuring requests are handled accurately and within expected timelines. • Respond to incoming inquiries and place outbound calls to gather information, provide updates, and coordinate next steps with clients, partners, and insurance carriers. • Review documentation for completeness, identify missing items or deficiencies, and follow through to obtain the information needed for processing. • Use internal systems, online platforms, and related tools to update records, track progress, and maintain organized service documentation. • Coordinate with external carriers and internal stakeholders to support claim-related or policy service matters, including disability-related inquiries when applicable. • Assist with workflow planning and prioritization to keep multiple assignments moving efficiently in a high-volume environment. • Support activities involving Paychex and other business platforms as required for service execution and record accuracy. • Remain effective during extended periods of desk and computer work while maintaining consistent attention to detail and service quality.
2026-05-08T00:00:00Z

Client Accounting Specialist I - AP (Tier II)

West Henrietta, NY
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a detail-oriented Client Accounting Specialist to join our team in West Henrietta, New York. In this role, you will be responsible for managing accounts receivable processes, ensuring accurate cash application, and maintaining compliance with company policies. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to thrive in a fast-paced environment. This is a long-term contract position offering the opportunity to work with dynamic clients in the payroll services industry. Responsibilities: • Accurately process and post daily cash receipts to client accounts and invoices based on provided remittance details. • Ensure same-day completion of all cash application tasks to maintain timely financial records. • Verify invoice documentation for accuracy and address discrepancies by liaising with internal teams. • Conduct research and reconciliation of financial data to ensure compliance with company standards. • Maintain adherence to internal controls and policies for consistent and accurate accounting practices. • Identify and escalate potential fraudulent activities during verification processes. • Collaborate with internal departments to resolve missing or incorrect information efficiently. • Monitor financial transactions for accuracy and provide detailed analysis when required. • Assist with ad hoc financial tasks and reporting to support business operations. • Build strong client relationships through clear communication and reliable service.
2026-05-11T00:00:00Z

Service Specialist

Rochester, NY
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Service Specialist to support clients in Rochester, New York by delivering responsive assistance related to background screening and related service inquiries. This Long-term Contract position is ideal for someone who thrives in a fast-paced customer service environment, communicates confidently by phone and email, and stays organized while managing multiple priorities. The role requires a strong focus on accuracy, follow-through, and compliance, along with the ability to contribute ideas that improve team processes and service outcomes. Responsibilities: • Provide timely and detail-focused support to clients using the HireRight background screening platform, ensuring a positive service experience. • Monitor pending cases and proactively follow up on unresolved items to help meet established service level commitments. • Maintain working knowledge of assigned Paychex services, applicable policies, and standard operating procedures to address client needs accurately. • Record customer communications, case updates, and service actions thoroughly within internal systems. • Enter and manage data with a high degree of accuracy while balancing urgent requests and daily workload priorities. • Use business software and customer relationship tools effectively to research issues, complete tasks, and track service activity. • Identify recurring service challenges and partner with leadership to recommend and support process enhancements. • Assist less experienced team members by sharing guidance, best practices, and day-to-day support as needed.
2026-05-01T00:00:00Z