We are looking for a dedicated PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis. Based in Rochester, New York, this role focuses on providing advanced customer service and technical support to internal teams and external clients within the property and casualty insurance domain. This position requires excellent problem-solving skills and the ability to manage client concerns effectively while ensuring satisfaction with our services.<br><br>Responsibilities:<br>• Provide high-level technical support and customer service related to property and casualty insurance products, including workers’ compensation and bonds.<br>• Resolve client inquiries and concerns by researching issues and delivering timely solutions.<br>• Manage inbound and outbound calls to address client needs and ensure a seamless experience.<br>• Utilize multiple software systems and online resources to assist clients and document communications.<br>• Maintain up-to-date knowledge of insurance policies, regulatory changes, and industry developments.<br>• Collaborate with internal teams and external partners to enhance processes and procedures for improved client satisfaction.<br>• Diffuse critical client issues and escalate situations to management when necessary.<br>• Develop and implement recommendations for improving workflows and service delivery.<br>• Participate in training sessions and assigned projects to continuously enhance expertise.<br>• Build and maintain strong, attentive relationships with clients, insurance carriers, and internal teams.
<p>We are looking for a dedicated Help Desk Analyst to join our team in Monroe County, New York. In this role, you will provide essential IT support to a wide network of users across multiple locations, ensuring smooth operation and resolution of technical issues. This position offers an opportunity to work collaboratively, troubleshoot complex problems, and contribute to maintaining a secure and efficient IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-level technical support to end users, addressing hardware, software, and network-related issues.</p><p>• Follow established procedures to diagnose and resolve technical problems, escalating more complex issues as needed.</p><p>• Administer user accounts, reset passwords, and support standard applications such as Microsoft 365.</p><p>• Perform routine system updates and maintenance tasks under supervision.</p><p>• Configure, image, and install computer systems at various sites as directed by management.</p><p>• Document solutions to common issues and update the knowledge base for future reference.</p><p>• Communicate promptly and professionally with users, ensuring excellent customer service.</p><p>• Travel to remote locations to troubleshoot, repair, and install IT systems as required.</p><p>• Monitor network systems to identify outages, backup errors, or other issues and take proactive measures.</p><p>• Report potential cybersecurity threats, such as data breaches or malware activity, to senior IT staff.</p>
<p>Tess Gilmore with Robert Half is seeking an experienced <strong>Engineering Manager</strong> to lead a multidisciplinary engineering team in a dynamic manufacturing environment. This role is responsible for managing people, processes, and projects to ensure timely delivery, quality standards, and continuous improvement. The ideal candidate will have strong leadership skills, technical expertise, and a passion for developing talent.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>People Management</strong></p><ul><li>Supervise a team of electrical engineers, mechanical engineers, CAD designers, and engineering interns.</li><li>Assign tasks and provide clear instructions on deliverables, quality, and timelines.</li><li>Mentor team members, foster growth, and encourage problem-solving.</li><li>Define personnel development and training plans for talent development.</li><li>Assist with hiring, onboarding, and performance management.</li></ul><p><strong>Process & Project Management</strong></p><ul><li>Evaluate new opportunities and review technical documentation from prospective customers.</li><li>Oversee the transfer of customer orders from purchase order/technical documentation to manufacturing.</li><li>Ensure accuracy of documentation for suppliers and internal teams.</li><li>Plan and execute strategies to complete projects on time and within budget.</li><li>Define and implement processes and automation for project transitions and change management.</li><li>Support lean manufacturing initiatives and eliminate waste.</li><li>Provide cost and schedule estimates for new projects.</li><li>Assist with implementing new equipment and software.</li><li>Support certification processes (ISO 9000, OSHA) and maintain Environmental, Health, and Safety standards.</li><li>Prepare and present project status reports.</li></ul><p>For immediate and confidential consideration apply here or contact Tess Gilmore with Robert Half's Rochester, NY branch today!</p>
