2 results for Desktop Support Analyst in Rochester, NY
Sr Systems Analyst<p>Olivia Quinlan from Robert Half is hiring for a Sr Systems Analyst in Rochester, New York.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the setup and maintenance of servers, networks, and IT environments, ensuring optimal performance and reliability.</li><li>Implement and monitor security protocols to ensure compliance with industry standards and organizational guidelines.</li><li>Oversee system updates, troubleshoot issues, and coordinate with vendors for technical support when needed.</li><li>Document system configurations, policies, and procedures to ensure clarity and consistency.</li><li>Evaluate, test, and implement software updates and new technologies to enhance system efficiencies.</li><li>Mentor team members by serving as an escalation point and guiding problem resolution.</li><li>Drive automation and efficiency by utilizing scripting tools like PowerShell.</li><li>Support maintenance and development within the organization’s cloud-based productivity suite.</li></ul>Technical Customer Service<ul><li><strong>Customer Support:</strong> Respond to a high volume of customer inquiries (via phone, email, or chat) in a professional and empathetic manner, delivering top-notch service.</li><li><strong>Documentation:</strong> Accurately log and update all customer interactions, issues, and resolutions in the company’s CRM system to maintain accurate records.</li><li><strong>Education:</strong> Assist customers with understanding product features, functions, and best practices to improve their experience.</li><li><strong>Process Improvement:</strong> Proactively identify recurring technical issues or customer pain points and recommend process improvements to minimize service interruptions.</li></ul><p><br></p>
