2 results for Customer Service Repsales Assistant in Rochester, NH

Medical Customer Service Rep We are in search of a Medical Customer Service Rep to join our team in Windham, New Hampshire. As part of our team, you'll be handling customer queries, processing applications, and ensuring accurate record keeping. You'll be working in a fast-paced, dynamic environment and will be instrumental in maintaining the smooth operation of our customer service function. Responsibilities• Efficiently manage inbound customer calls, expecting around 40-50 per day.• Accurately process customer applications related to medical services.• Maintain up-to-date and accurate customer records.• Rename and manage e-faxes as part of the daily operations.• Assist in scheduling appointments, ensuring a seamless process for customers.• Utilize your familiarity with medical terminology to assist in customer interactions.• Ensure appropriate action is taken on customer accounts as needed.• Conduct data entry tasks with a focus on accuracy and speed.• Utilize EMR systems such as Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for efficient service delivery.

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries • Process customer orders received from the B2B department • Use CRM to keep accurate and updated customer records • Efficiently handle back office administrative tasks • Effectively manage billing functions and backorders • Ensure all customer interactions are properly documented • Collaborate with other team members to enhance customer experience • Identify and report any customer issues or complaints to the supervisor • Continually strive to improve customer service processes and procedures • Keep customer information confidential in accordance with company policy.