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5 results for Help Deskdesktop Support Analyst in Rochester Hills, MI

Help Desk/Desktop Support Analyst

Taylor, MI
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical operations for end users in Taylor, Michigan. This role focuses on delivering responsive desktop support, managing service requests effectively, and maintaining reliable workstation and printer performance across the environment. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and hands-on experience supporting Windows-based systems and enterprise ticket queues. Responsibilities: • Support the rollout and day-to-day use of an IT ticketing platform, ensuring requests are entered accurately and tracked from intake through closure. • Review incoming incidents and service requests, assign appropriate priority levels, and route issues based on urgency and business impact. • Resolve common technical problems during the initial user contact whenever possible, while forwarding more complex matters to advanced support teams when necessary. • Keep users informed with timely updates, clear status communication, and appropriate follow-up throughout the support process. • Monitor and organize the service queue to maintain response commitments and drive prompt issue resolution. • Install, configure, and troubleshoot network-connected printers and Zebra label printers used in operational settings. • Administer print queues and drivers, and address output or connectivity issues affecting shared printing services. • Diagnose and correct label formatting or template problems within Bartender and related production software. • Prepare, image, deploy, and refresh desktop and laptop systems, including operating system updates, patching, and standard configuration tasks. • Investigate and resolve Windows operating system issues, application errors, peripheral problems, and basic hardware faults for end users.
2026-08-27T00:00:00Z

Help Desk/Desktop Support Analyst

Dearborn, MI
onsite
Temporary to Hire
26.6 - 30.8 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines strong technical troubleshooting ability with a clear, approachable communication style. The ideal candidate can confidently resolve desktop and access issues, assist a wide range of users including leadership, and contribute to a dependable day-to-day support experience. Responsibilities:• Deliver hands-on and remote support for desktop, laptop, and peripheral issues, ensuring users can work effectively with minimal disruption.• Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user technology needs.• Manage user accounts, permissions, and access requests across Active Directory and Azure Active Directory environments.• Support collaboration and file-sharing tools such as SharePoint, OneDrive, and Microsoft Teams by resolving access, sync, and usability issues.• Diagnose and address printer-related incidents, including connectivity, configuration, and general hardware support.• Prepare and deploy laptops using imaging tools such as SmartDeploy while maintaining device readiness for new and existing employees.• Track, update, and resolve service desk tickets with clear documentation, timely follow-through, and a customer-focused approach.• Provide effective support to employees at all levels, including executive users, while communicating technical information in an easy-to-understand way.
2026-08-19T00:00:00Z

ERP Support Analyst

Rochester Hills, MI
remote
Temporary to Hire
38 - 44 USD / Hourly
We are looking for an ERP Support Analyst to join a manufacturing organization in Rochester Hills, Michigan in a contract-to-permanent capacity. This position plays a central role in supporting a core ERP environment, improving business workflows, and helping teams resolve application issues that affect day-to-day operations. The ideal candidate brings a blend of technical system knowledge, analytical problem-solving, and the ability to work effectively with users, leadership, and external service providers. Responsibilities: • Manage day-to-day administration of the IBM i environment, including user access, resource oversight, and monitoring of system activity and messages. • Serve as the lead functional expert and internal owner for the organization’s primary ERP platform, guiding system use and ongoing support efforts. • Investigate application incidents, document findings, and coordinate resolution of system-related problems across core business tools. • Evaluate current operational processes, identify opportunities for workflow automation, and help shape practical improvement recommendations. • Partner with department leaders to address recurring system challenges and reduce disruptions to productivity. • Produce clear process documentation through interviews, workflow reviews, diagrams, and analysis of business procedures. • Support software rollouts, enhancement testing, and validation activities to help ensure reliable application performance after updates. • Prepare or contribute to user training materials and assist end users in adopting applications effectively. • Help coordinate project activities and support structured change management efforts tied to application and system updates.
2026-09-10T00:00:00Z

Desktop Administrator

Livonia, MI
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Administrator to support employees across remote and onsite locations through responsive technical assistance and dependable endpoint management. This contract opportunity with permanent potential is ideal for someone who enjoys solving user issues, maintaining device standards, and keeping desktop environments running efficiently. The role combines hands-on support with documentation, hardware coordination, and administration of core workplace technologies. Responsibilities: • Serve as the main point of contact for incoming support requests, managing and resolving issues through the corporate ticketing platform. • Provide day-to-day technical support for onsite staff as well as employees working from remote locations. • Configure, image, and deploy laptops and desktops using approved tools, including Macrium and Microsoft Intune. • Create and maintain user-friendly documentation, including process instructions, system guidance, and internal help materials. • Administer and support printers, device credentials, and other shared desktop infrastructure components. • Perform hardware troubleshooting and repair for laptops and related end-user equipment as needed. • Support Microsoft 365 applications, including Teams, and assist users with software access and functionality issues. • Contribute to endpoint patching activities and help maintain consistent device management standards as the organization continues adopting Intune and Macrium. • Provide secondary support for Apple devices, including macOS and iPadOS environments, alongside existing team resources. • Coordinate the shipment and tracking of hardware components intended for storage, deployment, or replacement.
2026-08-13T00:00:00Z

Systems Analyst

Brighton, MI
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for a Systems Analyst to support enterprise banking applications. This long-term contract opportunity is ideal for a detail-oriented candidate who can bridge business needs and technical solutions while helping maintain reliable, compliant, and well-integrated banking platforms. The role works closely with internal stakeholders and external vendors to improve system performance, support delivery initiatives, and ensure applications align with operational and regulatory expectations. Responsibilities: • Evaluate complex banking application needs and translate business, functional, and compliance expectations into practical system solutions. • Oversee the rollout, enhancement, and ongoing support of core and related banking platforms that serve day-to-day operations. • Build, maintain, and troubleshoot integrations across platforms using APIs, middleware tools, and file-based interfaces. • Act as a senior resource for banking technologies and other connected financial systems. • Use Oracle SQL and advanced data analysis techniques to investigate issues, reconcile information, and support reporting needs. • Guide Agile delivery activities by contributing to solution discovery, refining requirements, supporting user stories, and helping manage defects through release cycles. • Partner with vendors and internal teams to coordinate application updates, testing efforts, and production release schedules. • Support incident response and production issue resolution, including high-priority events, to protect system stability and service continuity.
2026-09-10T00:00:00Z