Desktop Support Analyst IIWe are looking for a skilled Desktop Support Analyst II to join our team in McAllen, Texas. In this role, you will provide essential technical support for hardware, software, and network systems, ensuring seamless functionality for internal users. This position requires a proactive problem-solver who is committed to delivering excellent customer service and maintaining compliance with all applicable regulations.<br><br>Responsibilities:<br>• Provide first-line technical support to employees, addressing and resolving hardware, software, and network-related issues.<br>• Assist users with password resets and account access for various systems, including Active Directory and AS/400.<br>• Monitor and report on system performance, server events, and ATM activities to ensure optimal operations.<br>• Document and track all Help Desk inquiries in the incident management database, ensuring accurate records are maintained.<br>• Follow up with internal customers to confirm that issues are resolved to their satisfaction.<br>• Participate in job-specific training and other programs to stay updated on technology trends and best practices.<br>• Maintain compliance with all federal and state regulations, as well as internal policies and procedures.<br>• Identify and report any suspicious or unusual activity in accordance with risk control and loss prevention standards.<br>• Support Apple and Android devices, ensuring proper configuration and functionality.<br>• Collaborate with cross-functional teams as required to address complex technical challenges.
