We are looking for a detail-oriented Staff Accountant to join our team in White Plains, New York. In this long-term contract role, you will play a key part in financial analysis, cost monitoring, and accounting processes to support operational efficiency and profitability. This position offers an excellent opportunity to work in a dynamic environment while contributing to the success of the organization.<br><br>Responsibilities:<br>• Conduct profit and loss analyses, monitor costs, and evaluate variances to identify opportunities for improvement.<br>• Prepare and update financial forecasts, annual budgets, and monthly or quarterly reforecasts.<br>• Perform month-end closing activities, including accrual preparation and reconciliation of sales, purchases, and payables.<br>• Analyze and document operational and financial data to support informed decision-making.<br>• Collaborate with the team to ensure compliance with accounting standards and audit policies.<br>• Assist in inventory management, portioning audits, and operational reviews to enhance efficiency.<br>• Support internal and external audits by preparing necessary documentation and performing operational checks.<br>• Monitor material purchases and labor costs to ensure adherence to budgets and operational goals.<br>• Develop strategic staffing plans to adjust headcount based on seasonality and operational needs.<br>• Provide insights and reports on cost improvement opportunities for managers and executives.
<p>Are you a detail-loving, number-crunching, process-perfecting superstar who thrives in a mission-driven environment? Do you want your AP skills to actually <em>mean something</em>—beyond just paying bills? If yes, then keep reading… because we’d love to meet you!</p><p><br></p><p>About Us:</p><p>We’re a growing nonprofit in White Plains, NY, dedicated to making a real difference in our community. Our team is passionate, collaborative, and full of heart—and we’re excited to welcome someone who shares that spirit. This is a contract or contract-to-hire opportunity, perfect for someone ready to plug in, contribute quickly, and potentially grow with us.</p><p>🧾 What You’ll Do</p><ul><li>Own the full Accounts Payable cycle with accuracy, speed, and a smile</li><li>Process invoices, bills, expense reports, and vendor payments in QuickBooks Online</li><li>Keep vendor records fresh, organized, and audit-ready</li><li>Reconcile accounts and support month-end close</li><li>Communicate with vendors and internal teams with professionalism and positivity</li><li>Help strengthen and streamline our AP processes (we <em>love</em> new ideas!)</li></ul><p><br></p>
<p>Are you a number-loving, detail-obsessed, spreadsheet-enthusiast with a passion for keeping financial operations running like a well-oiled machine? If so… we want YOU on our team!</p><p>We’re a dynamic, growing manufacturing company in White Plains, NY, and we’re looking for an energetic Staff Accountant to join us on a contract or contract-to-hire basis. If you thrive in fast-paced environments, enjoy solving accounting puzzles, and have experience with Oracle NetSuite, this is your moment. </p><p><br></p><p> What You’ll Do</p><ul><li>Own daily accounting operations with confidence and precision</li><li>Process journal entries, month-end and year-end closings</li><li>Reconcile accounts like a pro—bank, balance sheet, and anything in between</li><li>Assist with AP/AR functions to keep cash flow smooth</li><li>Support inventory and manufacturing accounting (don’t worry… we’ll teach you what you don’t know!)</li><li>Maintain financial data in Oracle NetSuite (preferred)</li><li>Collaborate with our friendly finance team on reporting, audits, and process improvements</li><li>Jump into special projects—because we always have something exciting going on</li></ul><p><br></p>
<p>Ready to bring your A-game to a fast-paced, boots-on-the-ground construction team? We’re looking for an energetic, detail-loving Accounts Receivable Specialist who thrives on organization, communication, and keeping the cash flowing. If you enjoy a mix of numbers, people, and problem-solving—and want to make a real impact—you’re exactly who we want on our crew!</p><p>What You’ll Do</p><ul><li>Own the full Accounts Receivable cycle from invoicing to collections in a dynamic construction environment</li><li>Prepare accurate and timely customer invoices, progress billings, and supporting documentation</li><li>Monitor outstanding receivables and follow up with clients, project managers, and vendors</li><li>Reconcile customer accounts and resolve billing discrepancies with a “let’s get this done” mentality</li><li>Process payments, maintain logs, and keep financial records up to date and audit-ready</li><li>Collaborate with internal teams to ensure project billing aligns with contracts and job costing</li><li>Generate AR aging reports and provide insights on cash flow</li><li>Use Microsoft Dynamics 365 every day to keep financial data organized and moving smoothly</li></ul><p><br></p>
<p>We are looking for a skilled Accountant to join our team. This role involves managing financial operations for a laundry service division and supporting accounting functions for multi-family rental properties. The ideal candidate will bring expertise in property accounting and financial software to ensure accurate and efficient reporting.</p><p><br></p><p><strong><u>Qualified candidates can send their resume directly to Joe.Ciavardini@roberthalf</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Maintain detailed accounting records for the laundry service division, including tracking revenue from automated systems across multiple locations.</p><p>• Handle payroll processing for the laundry division to ensure employees are accurately compensated.</p><p>• Manage the general ledger, ensuring proper recording and reconciliation of financial transactions.</p><p>• Oversee accounts payable processes, ensuring timely payments and accurate record-keeping.</p><p>• Prepare comprehensive financial statements to support management in decision-making.</p><p>• Collaborate on accounting tasks related to multi-family rental properties, providing accurate financial insights.</p><p>• Utilize financial software such as Yardi, MRI, or QuickBooks to streamline accounting operations.</p><p>• Monitor and analyze financial data to identify trends and opportunities for improvement.</p><p>• Ensure compliance with accounting standards and internal policies.</p><p>• Provide support during month-end close processes to ensure timely reporting.</p>
<p>Our client, a growing White Plains-based firm, is seeking a Senior Associate Attorney with a minimum of 5 years of legal experience to join its expanding mass arbitration practice. This is a unique opportunity to be part of a dynamic team that is shaping the future of arbitration work at scale.</p><p><br></p><p><strong>Role Overview</strong></p><p>The Senior Associate will take a leading role in managing and overseeing arbitration matters—both consumer and commercial—for a range of clients. The ideal candidate will bring hands-on experience with major arbitration providers such as the American Arbitration Association (AAA) and JAMS, and a strong understanding of the procedural and strategic differences between arbitration and traditional litigation.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Oversee and manage all phases of arbitration matters, including initiating filings, coordinating discovery, and handling procedural motions and hearings.</p><p>• Serve as a subject matter expert on arbitration processes, rules, and best practices.</p><p>• Supervise or coordinate day-to-day operations of ongoing arbitrations, ensuring deadlines and procedural requirements are met.</p><p>• Collaborate with team members and firm leadership to refine and scale arbitration processes using firm-developed software and workflow systems.</p><p>• Contribute to client strategy, risk assessment, and case management planning.</p><p>• Mentor junior team members and help grow the firm’s arbitration capabilities.</p><p><br></p><p><br></p>
We are looking for a skilled Database Analyst to join our team in White Plains, New York. In this long-term contract position, you will play a vital role in managing database systems and supporting business operations within the insurance industry. The ideal candidate will have a strong technical background and a passion for optimizing data processes and tools.<br><br>Responsibilities:<br>• Provide technical support to business users, ensuring they can effectively utilize Oracle tools and take advantage of new functionalities.<br>• Conduct quality assurance testing for various projects, including new feature rollouts, bug fixes, and system upgrades.<br>• Collaborate with teams to design and implement database objects that support operational and analytical needs.<br>• Perform data analysis to identify trends and insights that drive business decisions.<br>• Develop and maintain dashboards and reports using business intelligence tools to enhance data visibility.<br>• Implement and manage backup technologies to ensure data security and recovery.<br>• Optimize database performance and troubleshoot system issues to maintain efficiency.<br>• Work with CRM systems to support data-driven customer relationship management processes.<br>• Utilize AB testing methods to analyze and improve system functionalities.<br>• Ensure compliance with industry standards and best practices in database management.
We are looking for a motivated and detail-oriented Collections Specialist to join our team in White Plains, New York. In this Contract to permanent position, you will play a vital role in managing receivables and ensuring timely payments from clients. This role requires excellent communication skills and the ability to handle a high volume of tasks while maintaining accuracy and professionalism.<br><br>Responsibilities:<br>• Review and approve next-day delivery orders by adhering to company policies and assigned credit terms.<br>• Conduct high-volume collection calls to secure payments and promptly resolve any client issues.<br>• Investigate payment discrepancies and deductions, coordinating with other departments to process necessary paperwork.<br>• Maintain communication with management and sales teams to address collection concerns and ensure timely resolutions.<br>• Adapt to different roles within the department to provide support and coverage during staff absences.<br>• Post daily payments to the Cash Easy System as required.<br>• Process daily transactions and assist customers with inquiries and weekly account updates.<br>• Monitor and analyze aging reports to identify overdue accounts and develop strategies for resolution.<br>• Ensure superior customer service by addressing client concerns effectively and professionally.<br>• Collaborate with the credit team to approve credit lines and manage balances efficiently.
<p><strong>Contract Bookkeeper Opportunity</strong></p><p>Are you a detail-oriented financial professional seeking a flexible contract position? Our company is seeking an experienced Bookkeeper to join our team on a contract basis. This role is pivotal in ensuring the accuracy of our day-to-day financial operations and supporting broader business goals.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage all aspects of the general ledger, accounts payable, and accounts receivable</li><li>Oversee bank reconciliations and monthly/quarterly financial reporting</li><li>Process payroll and manage payroll tax filings</li><li>Prepare and analyze financial statements, including balance sheets and income statements</li><li>Assist with budgeting, cash flow management, and audit preparation</li><li>Ensure accuracy and compliance with internal policies and regulatory standards</li><li>Collaborate cross-functionally to address accounting questions and resolve discrepancies</li></ul><p><br></p>
• Install, configure, and maintain Windows desktop operating systems (Windows 11) and associated hardware.<br>• Manage and deploy software packages, patches, and updates using tools such as Microsoft Intune, SCCM or similar endpoint management platforms.<br>• Develop and maintain system images, task sequences, and deployment automation.<br>• Troubleshoot and resolve Level 2/3 desktop support issues, including OS, application, and driver-related problems.<br>• Ensure endpoint security using tools such as Windows Defender, BitLocker, and group policy hardening.<br>• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.<br>• Collaborate with security, networking, and systems teams to improve desktop performance, reliability, and compliance.<br>• Monitor system performance, identify areas for improvement, and implement optimization strategies.<br>• Provide technical guidance and mentorship to help desk staff and end users.<br>• Windows server support as an escalation point for tier one and tier two support team members.<br>Required Skills:<br>• Bachelor’s degree in computer science (or related area) preferred. / Equivalent<br>• Strong communication and customer service skills<br>• Flexible and able to adapt to a rapidly changing environment.<br>• Must be organized and able to manage projects of varying length.<br>• Positive, self-motivated individual who can complete tasks independently.<br>• 3–5 years of experience in Windows desktop engineering, administration, or advanced support.<br>• Strong proficiency in Windows 11, Active Directory, Group Policy, and PowerShell scripting.<br>• Experience with endpoint management tools such as Microsoft Intune, SCCM.<br>• Knowledge of OS imaging, deployment methodologies, and automation.<br>• Solid understanding of endpoint security, encryption, and compliance policies.<br>• Strong analytical and troubleshooting skills with the ability to diagnose complex issues.<br>• Collaborative mindset with a focus on continuous improvement.
<p>Our client is looking for a Senior Accountant to join there team. Great privately held business, highly visible, small team, tons of opportunity.</p><p><br></p><p><strong><u>Candidates can send resumes to joe.ciavardini@roberthalf</u></strong></p><p><br></p><ol><li><strong>Bank and Credit Card Reconciliations</strong>: Conduct domestic and international bank reconciliations and oversee the reconciliation of corporate credit card statements on a regular basis.</li><li><strong>Financial Statement Preparation</strong>: Prepare financial statements, budgets, balance sheets, profit and loss reports, and regulatory reporting documents, ensuring compliance with regulations.</li><li><strong>Audit and Compliance Support</strong>: Assist in insurance audits, compliance tasks, and other audit processes, while managing state and federal tax/alcohol reporting requirements.</li><li><strong>General Ledger and Closing Processes</strong>: Manage the general ledger and support month-end and year-end close processes, while analyzing inventory reporting for accuracy and efficiency.</li><li><strong>Treasury and Executive Reporting Assistance</strong>: Collaborate with the Controller on executive reporting and oversee treasury functions, including opening and closing bank accounts across the portfolio. Perform other financial duties as assigned.</li></ol><p><br></p>
<p>Responsibilities:</p><p>• Lead the development of annual budgets, financial forecasts, and long-term financial plans to support organizational objectives.</p><p>• Oversee and manage monthly, quarterly, and annual financial reporting processes, ensuring accuracy and timeliness.</p><p>• Monitor and optimize cash flow, capital expenditures, and working capital to maintain financial stability.</p><p>• Ensure compliance with relevant tax regulations and internal financial controls.</p><p>• Collaborate with production, operations, and supply chain teams to analyze costs, enhance efficiency, and allocate resources effectively.</p><p>• Evaluate and implement financial systems and software to improve data accuracy and streamline reporting processes.</p><p>• Direct internal and external audit activities, coordinating with auditors to ensure compliance and transparency.</p><p>• Supervise and develop finance team members, fostering growth and continuous improvement.</p><p>• Identify opportunities for cost reduction, margin improvement, and enhanced profitability.</p><p>• Present detailed financial analyses and strategic recommendations to executive leadership and key stakeholders.</p>
<p>We are looking for a detail-oriented Staff Accountant to join our team. In this role, you will play a key part in managing financial records, ensuring accuracy, and supporting the organization’s financial health. This position offers the opportunity to contribute to a growing company with a presence in major retail channels.</p><p><br></p><p>Responsibilities:</p><p>• Perform general ledger account reconciliations and ensure the accuracy of financial data, identifying and resolving discrepancies.</p><p>• Support monthly, quarterly, and annual financial close processes, including preparing journal entries, reconciling balance sheet accounts, and managing accruals.</p><p>• Assist with the preparation of working capital and cash flow reports, providing insights and commentary on operational account results and variances.</p><p>• Maintain and update financial records related to profit and loss, taxes, liabilities, and assets.</p><p>• Prepare specialized financial reports by collecting, analyzing, and summarizing account information and trends as requested by management.</p><p>• Collaborate with internal teams to ensure compliance with accounting principles and corporate finance procedures.</p><p>• Contribute to the continuous improvement of accounting processes and systems.</p><p>• Provide support for audits and ensure proper documentation of financial activities.</p><p>• Work on ad hoc financial projects and tasks, ensuring timely and accurate completion</p>
<p><strong>Contract Bookkeeper Opportunity</strong></p><p>Are you a detail-oriented financial professional seeking a flexible contract position? Our company is seeking an experienced Bookkeeper to join our team on a contract basis. This role is pivotal in ensuring the accuracy of our day-to-day financial operations and supporting broader business goals.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage accounts payable and receivable, reconciling transactions for accuracy</li><li>Maintain and balance general ledgers and bank accounts</li><li>Process invoices, payments, and expense reports</li><li>Prepare financial statements and support month-end and year-end closings</li><li>Ensure compliance with company policies and relevant regulations</li><li>Collaborate with internal stakeholders to resolve discrepancies and streamline processes</li><li>Provide ad hoc financial reporting or analysis as needed</li></ul><p><br></p>
<p>Looking for a CPA out of a manufacturing or a product environment who is extremely hands on. Need good leadership skills and excellent communications skills. </p><p><br></p><p>If you are a CPA and come out of a manufacturing or a product environment, contact me.</p><p><br></p><p>Joe.Ciavardini@roberthalf</p>
Job Title: Accounts Receivable / Credit & Collections Support (Contract or Contract-to-permanent) Location: White Plains, NY (On-site) Industry: Food Distribution <br> Overview: A leading food distribution company in White Plains, New York is seeking a detail-oriented and customer-focused detail oriented to join our team in a Contract or Contract-to-permanent role. This position is ideal for individuals who excel on the phone, are proactive with email follow-up, and enjoy providing excellent customer service. If you come from a call center, banking, or other customer-facing background and are looking to pivot into a back-office Accounts Receivable (AR), credit, and collections role, this is the perfect opportunity to grow your career. No prior AR experience required—we will train you! Key Responsibilities: Handle high-volume outbound and inbound phone calls to customers regarding outstanding invoices, payment statuses, and account updates. Conduct regular email follow-ups with customers to support credit and collection activities. Assist with reviewing customer accounts and documenting updates in the company’s systems. Support the credit and collections department with daily tasks, reporting, and account reconciliation as needed. Build positive customer relationships through clear, detail oriented communication and strong follow-up practices. Collaborate with internal departments (sales, customer service, finance) to resolve billing or account issues. Maintain accurate records of all customer interactions and payment commitments.
<p>Are you a skilled <strong>Accounts Receivable Professional</strong> with a passion for accuracy, problem-solving, and financial excellence? We’re seeking an <strong>Accounts Receivable Clerk</strong> to join our team in <strong>White Plains, New York</strong>. In this role, you will play a pivotal part in ensuring smooth cash flow, accurate account management, and top-notch customer service. If you thrive in a fast-paced environment and excel in handling financial details, we want to hear from you!</p><p><br></p><p><strong>What You'll Be Doing</strong>: As our <strong>Accounts Receivable Clerk</strong>, you’ll take the lead in managing accounts receivable functions while maintaining accuracy and attention to detail. Your key responsibilities will include:</p><ul><li><strong>Cash Applications</strong>: Process and post payments accurately and in a timely manner.</li><li><strong>Chargebacks and Dispute Resolution</strong>: Investigate and resolve payment discrepancies, chargebacks, and disputes efficiently.</li><li><strong>Bank Deposits</strong>: Prepare and process daily bank deposits with precision.</li><li><strong>Reconciliation</strong>: Reconcile customer accounts, ensuring all payments are accurately applied and outstanding balances are addressed.</li><li><strong>Records Maintenance</strong>: Maintain organized and comprehensive records for all financial transactions.</li><li><strong>Collaboration</strong>: Partner with internal and external stakeholders, including clients and vendors, to resolve issues and ensure seamless processes.</li></ul><p><br></p><p><strong>Why Join Us?</strong></p><p>When you join our team as an <strong>Accounts Receivable Clerk</strong>, you’ll have the opportunity to work at a company that values its employees and invests in their professional growth. Here’s why we think you’ll love working with us:</p><ul><li>A collaborative and dynamic work environment where your contributions make a real impact.</li><li>Opportunities for <strong>career growth and development</strong> within a thriving company.</li><li>Competitive compensation and a robust benefits package.</li><li>A central location in <strong>vibrant White Plains, New York</strong>, with easy access to local amenities and transportation.</li></ul><p><br></p><p><strong>Take the Next Step in Your Career!</strong></p><p>If you’re ready to bring your expertise, passion, and attention to detail to a company that values your skills, apply today!</p>
We are looking for a dedicated Administrative Assistant to join our team in White Plains, New York. This is a Contract to permanent position, offering an excellent opportunity for someone who excels in organizational support and thrives in a dynamic office environment. The ideal candidate will play a key role in ensuring smooth daily operations, handling administrative tasks, and providing exceptional customer service.<br><br>Responsibilities:<br>• Manage daily administrative tasks, including scheduling appointments and maintaining office records.<br>• Answer inbound calls professionally, addressing inquiries and directing calls to the appropriate departments.<br>• Perform receptionist duties such as greeting visitors and ensuring a welcoming atmosphere.<br>• Organize and maintain physical and digital files, ensuring easy access and accuracy.<br>• Assist with office correspondence, including drafting emails and preparing reports.<br>• Support team members with various clerical tasks to ensure efficient workflow.<br>• Coordinate office supplies inventory and place orders when necessary.<br>• Maintain confidentiality while handling sensitive information.<br>• Collaborate with staff to streamline administrative processes and enhance productivity.
<p>We are looking for a dedicated Office Assistant to join our team in White Plains, New York. This is a long-term contract position that offers a great opportunity for someone who enjoys working in a hands-on environment and thrives on maintaining organization. The role involves ensuring the smooth operation of print shop equipment and supporting general office tasks with precision and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Manage the loading and unloading of paper stock into printers, ensuring proper functionality and resolving any paper jams.</p><p>• Coordinate effectively with team members to communicate progress and address issues during shift transitions.</p><p>• Maintain and organize files to support operations.</p><p>• Provide back-office support by performing clerical tasks and assisting with inventory organization.</p><p>• Monitor printer performance and promptly report any technical problems to the appropriate personnel.</p><p>• Ensure cleanliness and orderliness to optimize workflow.</p>
We are looking for a Call Center Specialist to join our team in White Plains, New York. In this role, you will provide excellent customer service while managing incoming calls and inquiries in a fast-paced environment. This is a Contract to permanent position, offering an opportunity for long-term growth within the organization.<br><br>Responsibilities:<br>• Respond to customer inquiries and resolve issues in a detail-oriented and timely manner.<br>• Handle a high volume of incoming calls while maintaining quality and efficiency.<br>• Document customer interactions and maintain accurate records in company systems.<br>• Provide information about company products and services to callers.<br>• Collaborate with team members to address complex customer concerns effectively.<br>• Follow established protocols and procedures to ensure customer satisfaction.<br>• Escalate unresolved issues to the appropriate department or supervisor when necessary.<br>• Contribute to team goals by meeting performance metrics and objectives.<br>• Stay updated on company policies, services, and product offerings to assist customers accurately.
<p><strong>Position Summary</strong></p><p> We are seeking a <strong>Litigation Associate (3–5 years of experience)</strong> to join our <strong>General Liability, Labor Law, and Transportation</strong> team in <strong>White Plains, NY</strong>. In this role, you’ll be involved in all phases of litigation—from motion drafting and discovery to client interaction, court appearances, and depositions. You will take ownership of your matters and work closely with partners in a fast-paced and collegial setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage cases independently from start to finish</li><li>Draft pleadings, motions, and discovery documents</li><li>Represent clients in court appearances, depositions, mediations, and arbitrations</li><li>Provide clients with strategic guidance and regular updates</li><li>Collaborate with senior attorneys on case strategy</li></ul><p><br></p><p><br></p>
<p>We are looking for a meticulous and organized Payroll Clerk to join our team in White Plains, NY. In this role, you will oversee payroll operations to ensure employees are compensated accurately and on time while upholding compliance standards. This position offers an opportunity to contribute to a growing team in a collaborative and detail-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Process payroll for over 300 employees, ensuring accuracy and adherence to deadlines.</p><p>• Maintain and verify employee payroll records, including hours worked, wages, deductions, and benefits.</p><p>• Address inquiries and resolve payroll discrepancies with efficiency and care.</p><p>• Ensure compliance with federal, state, and local payroll regulations by staying informed of updates.</p><p>• Collaborate with HR and Finance teams to maintain accurate documentation and reporting.</p><p>• Assist in payroll reconciliations and prepare year-end tax forms such as W-2s.</p><p>• Utilize payroll software to streamline operations and improve efficiency.</p><p>• Support audits and provide documentation as required.</p><p>• Identify opportunities for improving payroll processes and implement solutions.</p>
<p>We are looking for a skilled Financial Analyst/Manager to join our team in White Plains, New York. In this role, you will play a pivotal part in analyzing financial data, preparing budgets, and providing strategic insights to support organizational growth. The ideal candidate will have a strong background in financial modeling, analysis, and reporting.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage budgets for various departments, ensuring alignment with cost trends and projected revenues.</p><p>• Analyze key financial performance indicators and prepare comprehensive reports to guide senior management in decision-making.</p><p>• Oversee the adoption and optimization of financial software tools to streamline accounting and reporting processes.</p><p>• Utilize data analytics tools to enhance financial forecasting and support operational improvements.</p><p>• Prepare and review financial statements and reports for internal stakeholders and external regulatory compliance.</p><p>• Assess operational costs, capital expenditures, and revenue streams to identify opportunities for optimization.</p><p>• Monitor billing, collections, and claims processes to improve revenue flow and address inefficiencies.</p><p>• Collaborate with billing teams to enhance cash flow management and minimize delays.</p><p>• Provide financial guidance to executive leadership during strategic planning and decision-making sessions.</p><p>• Evaluate financial implications of potential partnerships, expansions, and acquisitions.</p>
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
