<p>We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments.</li><li>Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance.</li><li>Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment.</li><li>Maintain a high level of product and account knowledge through regular training and hands-on management.</li><li>Communicate commercial terms and product details confidently with customers and sales teams.</li><li>Proactively manage orders, maintaining consistent communication to exceed customer expectations.</li><li>Apply business guidelines to effectively resolve customer situations and inquiries.</li><li>Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements.</li><li>Collaborate efficiently within a team-oriented environment to support operational objectives.</li></ul>
We are looking for an experienced Escrow Officer to join our team in Strongsville, Ohio. This Contract to permanent position offers an opportunity to oversee and manage real estate transactions, ensuring smooth and compliant processes from start to finish. If you have a strong background in escrow and title management, we encourage you to apply.<br><br>Responsibilities:<br>• Manage real estate transactions from initiation to completion, ensuring all escrow and title processes are accurate and timely.<br>• Conduct title examinations and resolve any title defects or discrepancies.<br>• Prepare, review, and finalize closing documents in coordination with all relevant parties.<br>• Collaborate with buyers, sellers, lenders, agents, and underwriters to facilitate seamless transactions.<br>• Ensure compliance with state regulations, company policies, and industry standards.<br>• Deliver exceptional client service throughout the transaction lifecycle.<br>• Maintain detailed and organized records for all transactions.<br>• Identify and address potential issues to avoid delays in the closing process.<br>• Provide guidance and expertise on escrow and title-related matters to clients and team members.
We are looking for a reliable Front Desk Coordinator to join our team in Oakwood, Ohio. In this contract position, you will serve as the first point of contact for clients and visitors, ensuring a welcoming and attentive experience. Your role will involve managing a range of administrative and receptionist tasks to support daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors with courtesy and a friendly demeanor.<br>• Handle incoming calls through a multi-line phone system efficiently and direct them to the appropriate departments.<br>• Manage switchboard operations, ensuring smooth communication flow within the office.<br>• Provide concierge services, addressing inquiries and offering assistance as needed.<br>• Maintain accurate records of visitor logs and appointments.<br>• Support administrative tasks such as scheduling and correspondence.<br>• Ensure the front desk area is organized and presentable at all times.<br>• Collaborate with internal staff to facilitate seamless office operations.<br>• Uphold confidentiality and security protocols when handling sensitive information.
<p>We are seeking a Sales Support Specialist for a long-term contract role in Streetsboro, Ohio. This position is a key member of our team, dedicated to supporting the sales department through administrative functions, customer engagement, and data management. You will contribute directly to company growth and operational efficiency while building your skills in a fast-paced environment.</p><p>Responsibilities:</p><ul><li>Accurately input and manage data in company systems and Excel spreadsheets.</li><li>Provide dedicated assistance to the sales team in identifying and pursuing business opportunities, including selling crane parts.</li><li>Handle inbound customer calls and conduct proactive warm calls to existing and potential clients.</li><li>Partner with internal teams and external clients to facilitate smooth communication and enhance service delivery.</li><li>Research model serial numbers to identify and confirm correct part numbers for orders.</li><li>Utilize platforms such as Salesforce, Google Suites, and proprietary systems to track workflows and orders.</li><li>Support efforts to drive sales revenue, maintain the Salesforce pipeline, and maximize Webshop utilization.</li><li>Ensure consistent customer satisfaction through responsive, attentive service and problem resolution.</li><li>Streamline and optimize order entry processes to enhance departmental efficiency.</li></ul>
