10 results for Customer Service Representative in Portsmouth, RI

Customer Service Representative We are on the search for a highly capable Customer Service Representative to join our team in Westerly, Rhode Island. In this role, you will be vital in handling customer support, sales, and inventory duties. This role will require you to interact with customers of various sizes and manage customer inquiries in a call center environment. This opportunity offers a long term contract employment. Responsibilities: • Provide exceptional customer service by answering inbound calls and responding to customer inquiries • Manage order entries and schedule appointments, ensuring accuracy and efficiency in all transactions • Utilize web-based tools such as Shopify and Microsoft applications for data entry and customer communication • Maintain a comprehensive product knowledge to provide efficient and accurate customer support • Handle customer correspondences via email professionally and promptly • Work within a call center environment, efficiently managing a multi-line phone system • Foster in-person communication when necessary, providing excellent service to all customers • Develop and maintain an understanding of sales and inventory to better assist customers • Show a willingness to learn and adapt to changing customer service and sales environments.

Operations Manager We are offering a long term contract employment opportunity for an Operations Manager in Warwick, Rhode Island. The chosen candidate will be responsible for managing daily operations, maintaining a customer service mindset, and making recommendations to senior management. Responsibilities:• Implement and oversee goals and objectives set by the department head• Coordinate, schedule, and document all department training activities• Maintain enforcement of established safety and security practices and policies• Provide primary response during airport incidents from the Airport Emergency Operations Center• Review complaint reports and conduct necessary follow-ups• Supervise the preparation of all court-related documents, including complaints, warrants, and subpoenas• Act as the Police Department's representative in coordinating with federal jurisdictions for U.S. Code violation matters• Assist in the preparation of the department's budgets• Respond to emergency calls as necessary• Formulate plans to ensure proper staffing coverage of the Police Department• Assist in the procurement of supplies and materials for the Police Department

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in Boston, Massachusetts. This role operates within the Financial Services industry and requires the successful candidate to perform a variety of office and customer service tasks. As an Office Services Associate, you will be rotating between multiple offices, handling mail, assisting with reprographics, and potentially covering light reception duties. Responsibilities: • Ensuring the smooth operation of office functions • Handling and sorting incoming mail, with a focus on confidentiality and accuracy • Assisting with reprographic duties, including multifunction and binding tasks • Providing light receptionist duties when required, including managing multi-line phone systems and transferring calls • Assisting with the setup and cleanup of catering for office events • Stocking office pantries and ensuring a clean and organized workspace • Moving and arranging office furniture as required • Providing excellent customer service by answering queries and resolving issues • Assisting with warehouse management and deliveries • Utilizing digital tools for efficient communication and record-keeping • Demonstrating strong organizational skills in all tasks.

Bilingual Spanish Front Desk Coordinator We are offering a short term contract employment opportunity for a Bilingual Spanish Front Desk Coordinator in the property management industry, located in ROXBURY, Massachusetts. As a Bilingual Spanish Front Desk Coordinator, you will serve as the initial point of contact, managing interactions with residents, prospective clients, and visitors. Your primary duties will include processing incoming communications, ensuring a welcoming environment, and handling daily operational tasks. Responsibilities: • Handle incoming calls, screening, and directing them appropriately• Welcome and guide visitors or potential clients with a positive demeanor• Accurately relay messages taken from phone calls• Oversee the accurate and efficient distribution of daily mail and deliveries• Maintain comprehensive records of office expenses and costs• Manage the scheduling of appointments• Provide concierge services to staff and residents by managing daily operational tasks• Deliver exceptional customer service to maintain a comfortable environment for property residents• Utilize Microsoft Office Suite (Excel, Outlook, Word) for administrative tasks and data entry• Organize files and maintain a well-structured filing system

Part Time Receptionist We are offering a short term contract employment opportunity for a Part Time Receptionist in the government sector, located in DORCHESTER, Massachusetts. As a Receptionist, you will be the first point of contact for our office, managing all incoming calls and visitors, as well as performing administrative tasks to ensure smooth office operations. Responsibilities: • Handle all incoming calls, directing them appropriately and taking detailed messages as required• Welcome and assist all visitors, ensuring they are directed to the correct location within the office• Oversee the inventory management of office supplies, initiating orders as necessary• Liaise with the IT department to manage any office equipment issues or requirements• Ensure cleanliness and organization of shared spaces such as the kitchen and conference rooms• Manage and maintain office equipment, including printers and postage machines, addressing any issues and purchasing supplies as needed• Process incoming and outgoing mail, including making trips to the post office as required• Utilize software such as Microsoft Outlook/Office and Slack for effective in-office communication• Perform data entry and email correspondence tasks as needed• Schedule appointments and meetings, managing the office calendar efficiently

Front Desk Coordinator We are on the hunt for a Front Desk Coordinator based in Boston, Massachusetts, 02110, United States. As a Front Desk Coordinator, you will be a pivotal part of our operations, managing front desk activities, coordinating facility services, and organizing meetings and events. This role offers a short term contract employment opportunity. Responsibilities: • Oversee front desk operations to ensure smooth functioning. • Handle incoming calls and redirect them as necessary. • Coordinate and manage meetings and events, ensuring all logistics are in place. • Undertake facility service coordination, ensuring all aspects are managed effectively. • Maintain an organized workspace to facilitate efficient operations. • Use your 'Receptionist Duties' skills to enhance service delivery.

Director of Payroll We are seeking a Payroll Supervisor/Manager/Director to join our team in Natick Massachusetts. In this role, you will be responsible for managing all operations of the payroll department, processing payroll, maintaining precise records, and acting as the main point of contact for external entities regarding payroll matters. Responsibilities:• Manage the bi-weekly payroll processing to ensure accuracy and efficiency• Prepare and present the final payroll balancing report for approval by the Chief Financial Officer• Keep detailed records for audit of payrolls, ensuring compliance with all legal and regulatory requirements• Forecast cash projections, budgets, and prepare journal entries related to payroll and fringe benefits• Develop and implement effective procedures and internal controls to enhance the efficiency of payroll operations• Act as the main contact for the Office of State Comptroller, facilitating effective communication and cooperation• Serve as a link between the payroll functions and other state agencies, ensuring smooth operations and coordination• Provide comprehensive support to the community on payroll and benefit matters, addressing queries and providing solutions• Utilize Payroll Processing systems, report creation tools, and software such as Excel, PeopleSoft, HR/CMS and MMARS to manage payroll operations• Oversee the payroll department, fostering a team-focused work environment and guiding the detail-oriented development of team members. Skip the line! If you are interested please call me directly 508-205-2127 (Eric Lebow)

Collections Specialist We are partnering with a valued Robert Half client to find a skilled Credit & Collections Specialist to join their growing team. This role offers the opportunity to work collaboratively across departments to manage accounts, ensure timely collections, and build strong customer relationships. The position involves monitoring past-due accounts, running aging reports, coordinating with internal teams to resolve account discrepancies, and maintaining detailed customer notes and records. Responsibilities also include facilitating monthly video calls with territories, processing customer payments and credit applications, and drafting detail oriented correspondence to support effective communication. The ideal candidate will have at least three years of commercial credit and collections experience and be legally authorized to work in the United States. Preferred qualifications include administrative experience in the construction industry, proficiency in Microsoft Word and Excel and strong organizational and critical thinking skills. The ability to interpret purchase orders and contract documents is highly valued. For immediate consideration, please contact Dan Duggan at (508) 205-2126.

Credit and Collections Specialist We are in the market for a Credit and Collections Specialist for our Warwick based client. The role involves managing customer credit information, conducting collection procedures, and executing general accounting processes. Responsibilities:• Accurately process customer credit applications and maintain records.• Analyze credit limits, past due status, customer trend, and associated risk to approve or deny sales orders.• Manage relations with credit reporting agencies and collections agencies.• Negotiate and enforce payment plans with customers.• Regularly review customer hold list and overdue accounts and contact accounts for payment.• Monitor accounts for payment trends and warning signs.• Conduct periodic credit reviews on accounts to ensure credit limits, terms, and creditworthiness are accurate.• Audit delinquent accounts considered to be uncollectible, ensuring maximum efforts have been taken before filing the account with an outside collections agency.• Verify all credits/returns are accurate and finalize.• Manage customer credit files and all associated paperwork.• Support month-end journal entries, account reconciliations, aging report processing, adjusting entries, and other general accounting processes.

Collections Specialist We are in the process of recruiting a Collections Specialist to be based in Lincoln, Rhode Island, United States. As a Collections Specialist, you will play a vital role in monitoring customer accounts, ensuring accurate record-keeping, and managing customer inquiries. You will primarily focus on managing accounts receivable balances and implementing effective collection processes. Responsibilities: • Implement strategies to encourage timely payments from customers • Maintain and update account status records with utmost accuracy • Communicate with clients to recover outstanding debts and follow up on missed payments • Collaborate cross-functionally to investigate and resolve any disputes • Keep track of payment schedules and send reminders accordingly • Respond to customer queries regarding their statements or invoices • Use historical billing and payment data to proactively engage with clients • Strategize and negotiate payment plans with customers • Prepare and present reports on aged balances, collection activities, and progress in the portfolio • Process customer payments and refunds promptly and accurately • Ensure compliance with all relevant laws, regulations, and company policies • Maintain confidentiality and professionalism at all times • Utilize Accounting Software Systems, Accurint, CRM, and other relevant tools for efficient operation.