22 results for Customer Service Representative in Plymouth Ma

Customer Service Representative We are in search of a Customer Service Representative to become an integral part of our team in Cranston, Rhode Island. This role offers a long term contract employment opportunity in the industry where you will be primarily responsible for handling inbound calls, data entry, and order processing. Responsibilities: • Efficiently address customer inquiries and concerns over the phone. • Accurately enter customer data and order details into Salesforce. • Process customer orders with attention to detail. • Maintain the highest level of customer service while answering inbound and outbound calls. • Oversee customer accounts and ensure appropriate action is taken when necessary. • Handle email correspondence with customers professionally and promptly. • Adhere to established processes and procedures to ensure accuracy and efficiency. • Utilize your skills in call center customer service to enhance customer satisfaction. • Leverage your attention to detail in handling all responsibilities. • Apply your knowledge in sports optics/hunting, if any, to better understand and serve our customers.

Customer Service Representative We are inviting applications for a Customer Service Representative role located in Boston, Massachusetts, 02134, United States. The selected candidate will primarily be involved in addressing customer queries, maintaining precise customer records, and managing customer accounts. This position offers a short term contract employment opportunity. Responsibilities: • Handle inbound calls and provide exceptional customer service • Assist in data entry tasks and maintain accurate customer records • Schedule appointments and manage customer interactions • Coordinate with the call center team to ensure seamless customer service • Engage in email correspondence to address customer inquiries and complaints • Ensure efficient order entry and processing • Use Microsoft Excel and Word for various customer service tasks • Oversee inbound and outbound calls to maintain excellent customer relationships.

Sr. Customer Service Representative We are offering an opportunity for a Sr. Customer Service Representative in the Detail Oriented Services industry, based in Westborough, Massachusetts. This role involves managing customer interactions, maintaining meticulous records, and processing customer applications. You will also be tasked with overseeing customer accounts and initiating appropriate actions when necessary. Responsibilities: • Efficiently handle inbound customer inquiries. • Carry out customer outreach initiatives. • Maintain and update customer records consistently. • Process customer applications with high accuracy and attention to detail. • Execute scheduling duties as needed. • Perform various administrative tasks as required. • Utilize strong technical skills to enhance customer service delivery.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in the transport industry, based in Worcester, Massachusetts. This role will be crucial in assisting riders of all abilities and managing fixed route operations. Responsibilities: • Efficiently answer telephone calls and address service-related inquiries from customers. • Book trip requests and manage cancellations using scheduling software. • Perform data entry tasks as required. • Register new riders in the computerized software system. • Liaise with Dispatch and other vendors as necessary. • Provide support at the Customer Service window when required, which includes answering questions, distributing schedules, and assisting riders if needed. • Utilize skills in Data Entry, Customer Service, Cash Flow Management, and Microsoft Office to perform tasks effectively.

Customer Service Representative We are offering a permanent employment opportunity for a detail-oriented Customer Service Representative in Randolph, Massachusetts. As a vital part of our team, you'll play a key role in managing and nurturing customer relationships within the home renovation industry. Responsibilities: • Accurately process customer credit applications • Handle customer inquiries and provide relevant information • Drive lead generation by following up on sales leads in a CRM system • Perform data entry tasks and maintain accurate customer credit records • Schedule appointments for potential customers seeking further information on services • Conduct inbound and outbound calls, with an emphasis on warm calling rather than cold calling • Utilize Microsoft Word and Excel for administrative tasks and correspondence • Monitor customer accounts and take appropriate actions when necessary • Handle email correspondence professionally, ensuring customer satisfaction.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative at our location in Portsmouth, Rhode Island. In this role, you will be expected to manage customer interactions, maintain detailed records, and coordinate logistics efficiently. Responsibilities: • Efficiently manage inbound and outbound calls, providing exceptional customer service • Accurate data entry and management of sales orders • Regularly update customers with the status of their orders • Coordinate logistics for shipments, including export paperwork and order fulfillment • Maintain and distribute product documentation as required by customers • Ensure accurate inventory entry and reconciliation • Provide backup support for team members as necessary • Maintain and manage internal and external test reports • Utilize Microsoft Office suite for various tasks and communication • Schedule appointments and manage UPS package dispatches efficiently • Liaise with outsourced labs for any pending reports • Execute additional duties as assigned.

Customer Service Technician Robert Half's Medical Technology Client out of West Yarmouth, MA is looking for a customer service representative/technician to join their team. Description:As the Customer Service Technician, you will often be the first point of contact at their West Yarmouth facility. Looking for someone with a strong customer service background and is a fast learner, comfortable picking up information as you go. Responsibilities:-Take a high volume of phone orders and professionally convey information from medical professionals to production team-Comfortable handing questions you don't know the answers too, by utilizing other team members-Communicate professionally with customers via phone calls and email-Work closely with all departments to ensure all customer requirements are met-Accurately create and process orders submitted via phone, fax and email Start Date: February 17thHours: 8AM-5PM M-FLocation: West Yarmouth, MA Fully OnsitePay: $20-$23 based on experienceDuration: Temp to perm for the right candidate

Sr. Customer Service Rep/Benefits Specialist Robert Half's client in Worcester, MA is looking for an employee who can act as an Administrative Assistant for their municipal office. This employee would sit at the front desk of the office and help to direct foot traffic as well as fielding phone calls to appropriate departments. Specific duties include: answering inbound phone calls, mitigating office flow, handling some data entry, directing walk-in traffic, and multitasking as needed. The client would like someone with experience using office equipment like printers and scanners and organizing forms/files online. The client is looking for an employee with strong customer support skills, and someone who will show attention to detail. *MUST BE COMFORTABLE WORKING WITH CONFIDENTIAL INFORMATION*Benefits experience is a plus! Where: Worcester, MA (on-site)When: ASAPDuration: 5 monthsHours: 8:30am-5:00pm

Customer Service We are offering an exciting opportunity in Natick, Massachusetts for a Benefits Administrator. This role is vital in our operations team, mainly focusing on providing exceptional customer support. You will play a key role in managing customer inquiries and ensuring smooth interactions with both customers and manufacturers. Responsibilities: • Deliver exceptional support to customers and bolster our operations team • Manage a high volume of emails and customer inquiries with professionalism and efficiency • Confirm and process purchase orders accurately and promptly to provide an excellent customer experience • Resolve issues effectively and maintain clear communication with customers, manufacturers, and the sales team • Manage phone calls and messages, ensuring effective communication within the team • Support team members as required to ensure smooth daily operations • Demonstrate strong problem-solving skills and the ability to multitask under pressure • Show proficiency in Microsoft Office and the ability to quickly adapt to new systems, such as MCS • Display strong written communication skills and a customer-first attitude • Foster a proactive and collaborative approach to supporting both customers and internal teams

Customer Service Specialist We are offering an exciting opportunity in Danvers, Massachusetts for an Inventory Clerk. This role is primarily focused on supporting our Procurement/Inventory Department and maintaining vendor relations. You will be working closely with our clients, handling electronic inventory, purchasing, and logistics. Strong software skills and good business sense are essential. Responsibilities: • Support the Procurement/Inventory Department in their daily operations • Maintain strong and professional relationships with our vendors • Handle electronic inventory, ensuring accurate and efficient tracking of all items • Oversee purchasing activities, ensuring all items are procured in a timely and cost-effective manner • Manage logistics to ensure the smooth and efficient flow of inventory • Utilize strong software skills to maintain and update our inventory management system • Utilize good business sense to make decisions that will benefit the company • Provide excellent customer service to our clients, resolving any issues or inquiries they may have regarding their inventory or purchases • Monitor customer credit accounts and take appropriate action to collect delinquent payments • Process customer credit applications accurately and efficiently • Maintain accurate customer credit records

Front Desk Coordinator We are offering a short-term contract employment opportunity for a Front Desk Coordinator based in Marlborough, Massachusetts. This role lies within the industry and requires on-site presence. As a Front Desk Coordinator, you will be the first point of contact for our clients and visitors, ensuring a smooth operation of the front desk area. Responsibilities: • Facilitate a warm and detail-oriented reception to guests upon their arrival • Manage multi-line phone system and email correspondence for efficient communication • Oversee the process of guest check-ins to their respective rooms • Uphold the organization and cleanliness of the workspace • Provide comprehensive administrative support when needed • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks • Perform data entry tasks with precision and accuracy • Employ strong interpersonal skills for effective customer service • Handle concierge services as per the guests' requests • Organize files and documents in a systematic manner.

Workplace Experience Ambassador 4 We are offering a short term contract employment opportunity for a Workplace Ambassador in Boston, Massachusetts. In this role, you will ensure that our workspaces are well-organized and maintained, thus improving the experience of all users. You will interact with different teams and provide high-quality customer service. Responsibilities: • Offer exceptional customer service to all visitors, both internal and external.• Handle front of house services efficiently and address incoming queries effectively.• Coordinate and assist with the physical organization of events and meeting spaces, which includes managing furniture, signage, and equipment.• Keep up-to-date records of room bookings and event calendars on a daily basis.• Provide support to other facilities team services as needed.• Utilize various platforms to manage daily activities effectively.• Act as a representative of the team, working collaboratively with other team members.• Provide concierge services as required.

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in Boston, Massachusetts. This role operates within the Financial Services industry and requires the successful candidate to perform a variety of office and customer service tasks. As an Office Services Associate, you will be rotating between multiple offices, handling mail, assisting with reprographics, and potentially covering light reception duties. Responsibilities: • Ensuring the smooth operation of office functions • Handling and sorting incoming mail, with a focus on confidentiality and accuracy • Assisting with reprographic duties, including multifunction and binding tasks • Providing light receptionist duties when required, including managing multi-line phone systems and transferring calls • Assisting with the setup and cleanup of catering for office events • Stocking office pantries and ensuring a clean and organized workspace • Moving and arranging office furniture as required • Providing excellent customer service by answering queries and resolving issues • Assisting with warehouse management and deliveries • Utilizing digital tools for efficient communication and record-keeping • Demonstrating strong organizational skills in all tasks.

Office Services Associate We are offering a short term contract employment opportunity in the Financial Services industry at our Boston, Massachusetts location. We are looking for a dedicated Office Services Associate to join our team. This role will primarily involve managing office functions, operations, and procedures to ensure the smooth running of our workplace. Responsibilities: • Manage and deliver mail and packages within the office premises, ensuring timely delivery. • Demonstrate a proactive work ethic, seeking out tasks during downtime. • Ensure a detail-oriented demeanor and excellent customer service when interacting with colleagues and clients. • Handle lifting tasks as needed, including boxes of paper weighing up to 50 lbs. • Carry out scanning tasks, identify the receiving office, and deliver accordingly. • Uphold responsibility and accountability in all tasks, paying close attention to detail. • Operate machinery related to office functions, ensuring its proper use and maintenance. • Manage and maintain logs of office activities for review and quality assurance. • Troubleshoot issues related to office functions, providing effective solutions. • Engage in answering inbound service calls, addressing inquiries and concerns promptly and professionally. • Oversee the distribution of faxes and other confidential documents within the office. • Adhere to and enforce office policies, ensuring all activities align with established procedures. • Assist in banking operations as required, ensuring accurate and efficient transactions. • Use digital communication tools effectively to facilitate smooth office operations. • Supervise various office functions, ensuring tasks are completed on time and meeting quality standards.

Receptionist We are offering a temp to permanent employment opportunity for a Receptionist in Cambridge, Massachusetts. As a receptionist, you will be the first point of contact for our company, handling a variety of responsibilities including scheduling, correspondence, and office management. This role is crucial in maintaining a smooth and efficient office environment. Responsibilities: • Manage incoming packages by signing for them, notifying employees of their arrival, and coordinating pickup or delivery.• Issue visitor badges and parking passes, ensuring all guests are properly checked in.• Oversee the scheduling and preparation for events, including coordinating with cleaning staff and communicating details to employees.• Maintain up-to-date knowledge of the event calendar, proactively scheduling necessary preparations.• Serve as the main point of contact for guests attending events, ensuring a smooth and welcoming experience.• Create and manage work orders as needed.• Utilize a variety of software tools, including Email, Outlook, Teams, and Excel, to manage tasks and communicate effectively.• Maintain exceptional customer service, leveraging interpersonal skills to interact with a diverse range of individuals.• Perform data entry tasks and manage files to ensure accurate record keeping.• Handle multi-line phone system, answering and directing calls as necessary.

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate within the Financial Services industry, located in Boston, Massachusetts. The selected candidate will be part of a team providing essential office services, with a focus on managing mail and packages, and ensuring a seamless operational workflow within the office. Responsibilities: • Ensure all incoming and outgoing mail and packages are accurately processed and delivered within the office premises. • Demonstrate a proactive approach to tasks, seeking out additional duties during downtime. • Maintain a high standard of customer service, acting efficiently and with detail orientation in front of clients. • Show accountability and responsibility, ensuring all tasks are completed in a timely manner. • Exhibit a keen attention to detail, particularly when scanning mail and determining its correct destination. • Handle physical tasks such as lifting boxes of paper or other items weighing up to 50 lbs. • Refrain from unnecessary conversation, maintaining a detail-oriented demeanor at all times. • Participate in training and team activities, learning from a long-tenured team with a wealth of experience. • Contribute to the detail-oriented office culture, adhering to a business casual dress code. • Utilize digital communication skills to troubleshoot issues and maintain logs.

Front Desk Coordinator We are offering a short term contract employment opportunity in the Detail Oriented Services industry, based in Marlboro, Massachusetts. We are seeking a Front Desk Coordinator who can expertly manage the responsibilities of reception, data entry, and general office assistance. Responsibilities • Expertly manage incoming calls and ensure they are directed to the appropriate parties • Maintain an organized front desk and ensure all reception duties are carried out efficiently • Facilitate general office assistance as required, ensuring smooth day-to-day operations • Manage data entry tasks with a high level of accuracy and attention to detail • Create and distribute packets as needed, ensuring all information is up to date and accurate.

Sales Support Administrator Our client seeks an efficient Sales Support Specialist focused on the Healthcare I.T. industry. This role, starting with sales support duties, offers growth potential into a recruiter or business development position with independent client management. Responsibilities include reaching out to clients via phone, email, and social media, assisting with RFPs, supporting marketing initiatives, and attending industry conferences. The candidate will learn industry terminology, HEC’s client tracking system, and recruiting functions while using various recruiting platforms. Ideal candidates have 4 years of inside sales or sales support experience, a bachelor’s degree (preferred), and thrive in a fast-paced, relationship-driven environment. Strong communication skills, professionalism, efficient, and a proactive, resourceful approach are essential. This in-office role (4 days per week) involves collaborative decision-making and emphasizes building trust-based relationships with clients and colleagues. If you’re looking for a dynamic role with growth potential, we’d love to hear from you. For immediate consideration, please reach out to Dan Duggan at (508) 205-2126.

Collections Specialist We are seeking a Collections Specialist to join our team in Lynnfield, Massachusetts. This role is within the industry, focusing on managing and recovering the debts owed to the company. The successful candidate will be responsible for processing customer applications, maintaining accurate customer records, and resolving customer inquiries. Responsibilities: • Process customer credit applications accurately and promptly • Keep up-to-date and precise records of customer credit • Manage and recover debts owed to the company efficiently • Monitor customer accounts regularly and take appropriate action when necessary • Reach out to debtors via phone, email, or mail to request payment of overdue amounts • Establish and negotiate repayment plans with debtors • Escalate serious debt situations to senior management and legal advisors when required • Adhere to all legal requirements during debt collection attempts • Prepare and issue reports on collection activity and debtor status to company management • Conduct credit checks on potential customers while maintaining a detail-oriented and customer-focused approach during all interactions with debtors • Utilize Accounting Software Systems and knowledge of Accounts Receivable (AR) and Billing Functions to support Collection Processes.

Associate Director Financial Planning and Analysis Position Overview: The Director of Financial Planning & Analysis (FP& A) will play a pivotal role in driving financial strategy and business performance within the pharmaceutical organization. Reporting to the Chief Financial Officer (CFO), the role is tasked with leading the FP& A function by providing financial insights, forecasting, and data-driven recommendations that influence organizational decision-making. This is a highly visible leadership position that requires a strategic mindset, robust analytical capabilities, and deep experience in the pharmaceutical or life sciences industry. Key Responsibilities: Strategic Financial Leadership: Lead the company's FP& A function, partnering with senior executives to deliver actionable insights that shape the organization’s long-term financial strategy.Budgeting and Forecasting: Oversee the company-wide annual budgeting process and rolling forecasts, ensuring alignment with strategic priorities and business objectives. Manage and continuously improve budget tools, processes, and timelines.Financial Modeling & Analysis: Develop and maintain sophisticated financial models that enhance business decision-making, including profitability analysis, ROI on R& D investments, and scenario planning for new product launches.Operational Support for R& D and Manufacturing: Collaborate with R& D and manufacturing teams to monitor and optimize resource allocation, milestone achievement, and product cost structures.Revenue & Market Analysis: Provide in-depth analysis of product revenues, market trends, and competitor activity to guide commercial strategy. Evaluate pricing models for pharmaceutical products.Business Partnership: Foster active collaboration with functional leaders, including Commercial, Operations, and Regulatory teams, providing financial insights to support decision-making.Board & Executive Reporting: Prepare, analyze, and present financial reports to the C-suite and Board of Directors, including variance analysis, key performance indicators (KPIs), and business outlook.Process Optimization: Identify opportunities to streamline FP& A tools, reporting systems, and processes for enhanced efficiency and accuracy.Compliance & Risk Management: Ensure adherence to healthcare industry financial regulations and reporting standards. Monitor financial risks and advise on mitigation strategies.Qualifications: Bachelor’s degree in Finance, Accounting, or a related field (Master's degree or MBA preferred). CPA or CFA certification is a plus.10+ years of progressive FP& A experience, with at least 5 years in the pharmaceutical, biotech, or life sciences industry.Proven team leadership experience, with the ability to guide and develop high-performing finance professionals.Expertise in financial analysis, budgeting, forecasting, and strategic planning within complex and dynamic business environments.Strong understanding of pharmaceutical R& D cycles, product pipelines, and market dynamics in the healthcare sector.Advanced proficiency with financial planning tools, ERP systems (e.g., SAP, Oracle), and Microsoft Excel; knowledge of visualization tools like Tableau or Power BI is a strong plus. If interested and qualified please send resumes to alexander.morsey@roberthalf !

Collections Specialist We are partnering with a valued Robert Half client to find a skilled Credit & Collections Specialist to join their growing team. This role offers the opportunity to work collaboratively across departments to manage accounts, ensure timely collections, and build strong customer relationships. The position involves monitoring past-due accounts, running aging reports, coordinating with internal teams to resolve account discrepancies, and maintaining detailed customer notes and records. Responsibilities also include facilitating monthly video calls with territories, processing customer payments and credit applications, and drafting detail oriented correspondence to support effective communication. The ideal candidate will have at least three years of commercial credit and collections experience and be legally authorized to work in the United States. Preferred qualifications include administrative experience in the construction industry, proficiency in Microsoft Word and Excel and strong organizational and critical thinking skills. The ability to interpret purchase orders and contract documents is highly valued. For immediate consideration, please contact Dan Duggan at (508) 205-2126.

Collections Specialist We are offering an exciting opportunity in Lincoln, Rhode Island, for a Collections Specialist. This role requires the management of customer accounts, handling of customer inquiries, and processing of customer applications. Responsibilities:• Efficiently processing customer credit applications• Keeping customer credit records up to date and accurate• Monitoring assigned accounts to identify outstanding accounts receivable balances• Communicating with clients to recover missed payments and outstanding debt• Updating account status records and maintaining notes regarding customer communications• Researching and resolving disputes through collaboration with other departments• Tracking due dates and promised payments, and sending reminders as necessary• Responding to customer queries about their statements or invoices• Analyzing billing and payment history to proactively engage with clients• Encouraging on-time payments through appropriate actions• Negotiating payment plans with customers as needed• Reporting on aged balances, collection activities, and progress made in the portfolio• Timely processing of payments and refunds• Ensuring compliance with all laws, regulations, and company policies• Maintaining confidentiality in all matters.