8 results for Help Desk Manager in Pittsburgh, PA

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services. Responsibilities: • Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance. • Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications. • Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment. • Ensure the smooth operation of video conferencing systems for meetings and events. • Perform basic network troubleshooting, including device configurations and adherence to security best practices. • Assist in basic system administration tasks, including user account management and permissions. • Collaborate with vendors and escalate complex technical issues when necessary. • Develop and maintain IT documentation, training materials, and knowledge base articles. • Support and maintain audio-visual technologies.

Help Desk Analyst III We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service. Responsibilities: • Help in troubleshooting and resolving complex technical issues. • Offer excellent customer service and communication to all users. • Undertake configuration and troubleshooting of network systems. • Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations. • Maintain and manage Windows Server, Active Directory, and Office 365. • Take charge of Deskside Support and Desktop Hardware. • Perform advanced desktop support, networking, and system administration duties. • Adhere to Configuration Management best practices. • Continuously update and maintain accurate customer credit records. • Efficiently process customer credit applications.

Office Manager We are offering a contract to hire employment opportunity for an Office Manager in Pittsburgh, Pennsylvania, within the Construction industry. The Office Manager will be expected to oversee administrative tasks, assist with payroll and accounts payable, and manage a team of administrators. The role requires proficiency in SAP, Acumatica, and other administrative management tools. Responsibilities:• Oversee administrative tasks and ensure they are completed accurately and on time• Assist in processing payroll using automated payroll systems• Manage accounts payable to ensure timely and accurate payment• Supervise a team of administrators to ensure efficient office operations• Utilize SAP and Acumatica software for various administrative tasks• Maintain open lines of communication with all team members and departments• Execute administrative oversight to ensure compliance with company policies• Assist in the management of the administrative office and its operations.

IT Infrastructure Architect An organization is seeking an IT Infrastructure Architect to join its Global Information Systems group in Pittsburgh, PA. The Infrastructure Architect proactively leads and supports architecture activities that guide the development and management of technical and infrastructure solutions. This role involves creating artifacts that help develop target-state guidance (standards, guidelines, individual parts, platforms, and configurations) for evolving technical infrastructure across the enterprise. The resulting solutions are designed to be agile and capable of meeting the organization's current and future-state business capabilities, driving targeted business outcomes.The Infrastructure Architect should have a broad knowledge of various technologies and be able to articulate technical architecture design decisions and their value. The role will involve working with data center infrastructure, cloud, mobile, smart-manufacturing, and edge computing.

Customer Service Representative We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Staff Accountant We are offering an exciting opportunity for a Staff Accountant onsite near Bridgeville, PA. You will be on the front line of processing and maintaining customer applications and records, while also resolving inquiries. Your role will involve tracking and managing customer accounts and taking necessary actions. Responsibilities:• Efficiently handle customer credit applications • Keep customer credit records accurate and up-to-date• Monitor Certificates of Insurance using online subscription services, add new vendor certificates to the database, and handle exceptions.• Manage company real estate taxes by receiving, coding, and entering data into the company database, ensuring all taxes are paid timely.• Handle customer payments, prepare checks for remote deposit, and troubleshoot payment issues.• Prepare and issue weekly accounts receivable reports to management.• Oversee intercompany raw material transfers, record transfers into the general ledger software, and manage paperwork for the company's transportation unit.• Calculate and record revenue and additional month-end close journal entries from various statements and schedules.• Assist the sales department with the calculation of weight tickets and matching them to customer invoices.• Perform other accounting duties as needed.

Payroll Administrator We are inviting applications for the role of Payroll Administrator in the construction sector at our New Castle, Pennsylvania location. The incumbent will be primarily tasked with managing payroll procedures for over 300 employees, ensuring adherence to union agreements, prevailing wage laws, certified payroll requirements, and internal policies. You will also be expected to maintain efficient communication with union representatives and employees. Responsibilities • Efficiently and accurately handle the processing of payroll for over 300 employees on a weekly or biweekly basis. • Oversee union-specific payroll procedures, including calculation and reporting of fringe benefits, pension contributions, union dues, and other contractual obligations as per collective bargaining agreements. • Ensure compliance with federal, state, and local payroll taxes, certified payroll requirements, and prevailing wage laws, including preparation of reports such as Federal WH-347 forms. • Stay abreast of union labor agreements and verify that hours, rates, and other payroll calculations are in line with them. • Utilize Viewpoint software tools to track and report employee hours, overtime, and job classifications to maintain precise job costing and other allocations. • Carry out processing of wage garnishments, deductions, and other related payroll items. • Keep documentation and auditing records for all payroll activities, ensuring proper verification and compliance for internal and external audits. • Collaborate with project managers, HR, and accounting teams to ensure alignment of payroll data with the organization’s financial practices and policies. • Respond promptly and professionally to payroll inquiries from employees, union representatives, and management. • Contribute to onboarding new employees by setting up payroll, tax withholdings, and benefits information. • Generate and distribute payroll reports for management, including labor cost analysis, fringe benefit tracking, and other ad-hoc data requests. • Continuously review and improve payroll processes by leveraging Viewpoint software capabilities to streamline workflows and enhance efficiency.

CFO We are offering an exciting opportunity for a CFO in Washington, Pennsylvania. In this role, you will oversee all financial accounting and reporting, manage the center's relationship with tax authorities, and be responsible for the fiscal management of grants. You will also develop, recommend, and implement accounting and operational policies and procedures, and ensure preparation of all regulatory reports. Responsibilities:• Overseeing all financial accounting and reporting, ensuring procedures and internal financial controls are maintained.• Supervising purchasing, accounts receivable, accounts payable, and general accounting functions of the finance department.• Directing the recruitment, supervision, training, and evaluation of the Finance Department staff.• Managing relationships with federal and state tax authorities and government regulators.• Participating in and providing input into management decisions, providing information, insight, and guidance with respect to financial and operational matters.• Developing, recommending and implementing accounting and operational policies, procedures and processes that assure organized, efficient, and compliant management systems.• Ensuring all insurance coverages are in place each year.• Maintaining fiscal management of all private, city, state, and federal grants.• Developing, supervising, and coordinating efforts to attain maximum third-party reimbursement.• Ensuring preparation of all regulatory reports.• Attending finance committee meetings and presenting the current fiscal situation.• Preparing annual organizational, departmental, and special grants/programs budgets.• Coordinating cash management functions related to governmental funding, banking, and accounting.• Adhering to Health Insurance Portability and Accountability Act (HIPAA) as it relates to the Business Associate Agreement(s).