<p>We are looking for a dedicated <strong>Bilingual Customer Service Representative (English and Spanish)</strong> to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will provide exceptional support to policyholders, addressing inquiries and offering solutions to retain customers. If you excel in communication and problem-solving, this is an excellent opportunity to contribute to a customer-focused organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional service to policyholders through inbound and outbound calls, addressing inquiries related to claims, billing, and policy administration.</p><p>• Assist customers in understanding the value of their insurance policies to retain their coverage and maintain satisfaction.</p><p>• Handle premium collections for current and overdue accounts, ensuring accuracy and timeliness.</p><p>• Utilize multiple systems to input and retrieve data while maintaining attention to detail.</p><p>• Review customer needs and provide tailored solutions to enhance their overall experience.</p><p>• Meet or exceed departmental standards for metrics such as quality, call handling time, and after-call work.</p><p>• Offer clear instructions and set expectations for policyholders while resolving service-related issues.</p><p>• Collaborate with team members and leadership to identify process improvements and share valuable feedback.</p><p>• Stay adaptable to various shifts and duties as needed.</p><p>• Uphold organizational values and consistently exhibit professionalism in interactions.</p>
<p>We are looking for a dedicated and <strong>bilingual Spanish/English</strong> Customer Service Representative to join our team in Phoenix, Arizona. In this long-term contract role, you will play a vital part in supporting customers and policyholders by delivering exceptional service and resolving inquiries efficiently. This position requires strong communication skills, attention to detail, and a commitment to maintaining high-quality standards.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound and outbound customer inquiries, providing information about insurance policies, benefits, and claims processes.</p><p>• Assist policyholders who wish to cancel their coverage by presenting product benefits and addressing service-related concerns.</p><p>• Handle premium collection efforts for current and overdue accounts, ensuring accurate documentation and payment processing.</p><p>• Manage data entry tasks across multiple applications, maintaining accuracy and consistency.</p><p>• Deliver clear instructions and set realistic expectations for policyholders to support their needs.</p><p>• Meet or exceed departmental performance metrics, including quality standards, call handling time, and other key indicators.</p><p>• Collaborate with team members to resolve complex service or claim issues, utilizing critical thinking skills.</p><p>• Conduct needs assessments for policyholders to identify and address their specific requirements.</p><p>• Provide constructive feedback to leadership to support process improvements and organizational goals.</p><p>• Adapt to various shifts as required and perform additional duties as assigned.</p>
<p>We are looking for a Small Business Help Desk Representative to join our client's team in Phoenix, Arizona. The Help Desk Representative will support the Small Business Insurance Help Desk Team by providing first-level technical support and customer service to both internal and external clients. This role requires effective communication, technical troubleshooting, and the ability to resolve a wide range of inquiries in a professional and timely manner. The ideal candidate will thrive in a fast-paced, team-oriented environment and demonstrate a strong commitment to customer satisfaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide timely support for inbound customer inquiries via phone in an automated call delivery system.</li><li>Manage multiple customer interactions across calls and emails, ensuring responses within 12 business hours.</li><li>Own and resolve internal and external customer inquiries and complaints, meeting First-Level Resolution (FLR) standards.</li><li>Coordinate with internal business partners to ensure complete resolution of complex issues.</li><li>Navigate multiple systems and applications to research and resolve issues accurately.</li><li>Collaborate effectively within a team, demonstrating strong interpersonal and communication skills.</li><li>Maintain basic knowledge of Small Commercial insurance principles and company products.</li><li>Adhere to corporate policies, SOX regulations, and internal procedures while achieving quality and performance benchmarks.</li><li>Understand and apply underwriting guidelines when assisting customers.</li><li>Support other teams and processes as needed based on shifting business priorities.</li><li>Complete additional assignments and duties as assigned.</li><li>Consistently meet or exceed performance standards in a fast-paced environment.</li></ul><p><br></p>
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Phoenix, Arizona. In this role, you will be the first point of contact for clients and visitors, ensuring smooth communication and administrative support. This position is ideal for someone with strong interpersonal skills and the ability to handle multiple tasks efficiently.<br><br>Responsibilities:<br>• Greet and assist visitors and clients with a welcoming attitude.<br>• Answer and manage multi-line phone systems, directing calls to the appropriate departments.<br>• Perform accurate data entry and maintain organized records.<br>• Coordinate email correspondence and respond to inquiries promptly.<br>• Schedule appointments and maintain an updated calendar.<br>• Handle file organization and retrieval to ensure easy accessibility.<br>• Provide excellent customer service by addressing client needs and concerns.<br>• Utilize Microsoft Word, Excel, and Outlook for documentation and communication.<br>• Support administrative functions to enhance office operations.
<p>We are looking for a detail-oriented Collections Specialist for a 2-3 month contract in Phoenix, Arizona. This contract position requires strong communication skills and a proactive approach to managing resolving outstanding balances and updating payment methods. You will play a key role in ensuring accurate payment processing and maintaining positive relationships with clients.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of outbound calls to clients to address overdue accounts and resolve payment issues.</p><p>• Update client payment information and methods in line with the company’s new billing system.</p><p>• Ensure accurate and timely processing of automatic billing setups and resolve any discrepancies.</p><p>• Collaborate with internal teams to verify account details and ensure seamless operations.</p><p>• Maintain detailed records of all communications and payment activity within the company's systems.</p><p>• Handle business-to-business collections for clients renting containers for storage or office use.</p><p>• Provide exceptional customer service while negotiating payment arrangements and terms.</p><p>• Identify and escalate complex billing issues to the appropriate departments for resolution.</p><p>• Monitor accounts for compliance with payment agreements and follow up as necessary.</p><p>• Support the implementation and optimization of the company’s updated billing processes.</p>
We are looking for an organized and detail-oriented Receptionist to join our team on a contract basis in Phoenix, Arizona. In this role, you will be the first point of contact for visitors, ensuring a welcoming and secure experience while managing essential front desk operations. This is an excellent opportunity for individuals with strong interpersonal skills and attention to detail.<br><br>Responsibilities:<br>• Greet and welcome visitors, guests, and vendors in a courteous and attentive manner.<br>• Manage the front desk area, ensuring it remains organized and secure.<br>• Issue badges to visitors and vendors, maintaining accurate records.<br>• Oversee the sign-in process for guests and ensure compliance with protocols.<br>• Announce visitor arrivals to the appropriate staff members promptly.<br>• Provide assistance with general inquiries and direct visitors to their destinations.<br>• Collaborate with team members to ensure seamless front desk operations.<br>• Complete training sessions to familiarize yourself with company procedures.
<p>We are looking for an experienced Trade Compliance Manager with extensive export experience to oversee and enhance compliance efforts across our public company client's U.S. West Coast facilities. This role involves developing and enforcing policies related to international trade regulations, ensuring adherence to global trade laws, and collaborating with cross-functional teams to achieve compliance objectives. Based in Phoenix, Arizona, (or San Diego, CA), this position offers a hybrid work schedule (3 days a week in-office required), 30% travel, and reports directly to the Chief Legal Officer.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development and implementation of a comprehensive global trade compliance program, providing guidance to teams on company policies and regulatory requirements.</p><p>• Advise on compliance with regulations from the Department of State, Department of Commerce, and other relevant agencies, including export licensing and the Foreign Corrupt Practices Act.</p><p>• Conduct trade compliance audits and investigations, ensuring corrective actions are implemented effectively.</p><p>• Design tools and performance metrics to monitor the effectiveness of export and import controls as well as supply chain security programs.</p><p>• Evaluate export license requirements and manage licensing activities in accordance with U.S. and international trade laws.</p><p>• Deliver tailored training programs on export controls and compliance for internal and external stakeholders through webinars and in-person sessions.</p><p>• Oversee the use of compliance systems, providing training and support for export and import reporting while conducting periodic audits.</p><p>• Collaborate with Human Resources to manage deemed export compliance and ensure regulatory adherence.</p><p>• Identify and implement compliance best practices across facilities to promote standardization and cost efficiency.</p><p>• Maintain and administer compliance software systems, ensuring accurate reporting and adherence to import/export requirements.</p>
