26 results for Help Desk Support Iv Contractor in Philadelphia, PA

Security Engineer IV (Contractor) We are offering a contract to permanent employment opportunity for a Security Engineer IV (Contractor) based in Philadelphia, Pennsylvania. This position is within the industry, where you will provide technical support, manage partner onboarding, and handle user administration. You will also have the opportunity to lead PKI-related projects using Agile frameworks. Responsibilities: • Handle the provision of L1/L2 technical support for PKI services, including certificate management and security protocols • Administer partner onboarding and user management in the PKI environment • Troubleshoot issues related to digital certificates, SSL/TLS, code signing, and client authentication • Manage certificate lifecycle, including issuance, renewal, and revocation • Collaborate with DevOps for maintaining PKI environments, ensuring high availability and security compliance • Respond to technical incidents and service requests, providing root cause analysis when necessary • Document troubleshooting processes and technical configurations • Lead PKI-related projects, utilizing Agile frameworks like Scrum and Kanban • Plan, execute, and monitor project tasks, deliverables, and deadlines • Work with cross-functional teams, vendors, and stakeholders • Facilitate Agile ceremonies such as sprint planning, daily standups, and retrospectives • Keep project documentation, risk assessments, and reports up-to-date

Business Analyst IV (Contractor) We are in search of a dedicated Business Analyst IV (Contractor) to join our team based in Philadelphia, Pennsylvania. As a Business Analyst IV (Contractor), your primary role will be to create and manage documentation for various project stages, design processes, and define business requirements. You will be working on both single and multiple projects, creating new processes for product launches, and supporting ongoing roadmap items. Resource will be responsible to document artifacts that will be used for various stages of a project's life-cycle. Documentation supporting process design and business requirements will be a large portion of the role. Effort may be within a single project or across multiple projects. Create new process for new product launch and support in flight road map items Voice Products. Partner with product owners to identify document business and system requirements and processes for new product launches.- Serve as product process and system Subject Matter Expert.- Align with Order Management Tech Ops and Care implementation stakeholders to ensure product process and system requirements are aligned with business objectives and customer experience goals.- Own business requirements gathering and development for new product deployment- Support reviews of business process requirements and test plans to help clarify objectives during system development- Interface with business partners and stakeholders to drive and execute change management- Support system deployment by gathering/documenting/sharing user feedback- Document and communicate business requirements and process flows- Develop operation focused detailed process features and user stories- Participate in Joint Application Development JAD sessions with System Engineering SE resources- Review Business Requirements with Key Stakeholders and Project Managers to ensure that a Project scope and core request is fulfilling what the stakeholders have requested- Prepare status updates and communicate issues to leadership as needed- Includes analysis of business and user needs documentation of requirements and support of translation into proper system requirements specifications- Recommends course of action related to process and system impacts that may negatively affect internal or external customer experience- Based on stakeholder feedback finalize Business Requirements and update Process Flows to incorporate changes made to the standard Business Procedures- Supports the testing team and business users in validating that the programs meet the requirements- Consistent exercise of independent judgment and discretion in matters of significance- Regular consistent and punctual attendance- Must be able to work nights and weekends variable schedules as necessary- Other duties and responsibilities as assigned

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues. Key responsibilities: • Provide primary support for IT-related user and system issues, including phone support and technical installations. • Handle tasks related to distributed computer services. • Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues. • Maintain a customer service mindset and helpful personality throughout all interactions. • Manage service desk tickets efficiently and effectively. • Ensure the smooth operation of Windows 10 and promptly address any problems. • Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks. • Perform break-fix tasks as necessary to keep systems running smoothly. • Apply your technical aptitude and initiative to continually improve our IT support services.

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team. This role is based in Philadelphia, Pennsylvania, where you will be working alongside a team of IT professionals, taking charge of approximately 15-20 tickets per day. This position presents an opportunity to work in a Microsoft and Windows 10 environment, with a focus on M365 and Azure AD. For consideration, contact Abigail Fox. Responsibilities:• Provide support for 170 users, working collaboratively with our IT team• Be the point of contact for technical issues, handling tickets efficiently• Manage user accounts in an M365 environment, including activating, deactivating, and modifying licenses• Work with Azure AD, including multifactor authentication and security measures• Support Azure Security Groups and VPN Groups• Handle desktop support tasks such as hardware support, imaging, and new user device creation• Install operating systems on devices and manage software applications• Provide AV support, troubleshooting meeting rooms and working with Crestron and Teams• Manage printer and scanner support, primarily working with Canon and Sharp devices• Coordinate group policies, including adding and removing users• Keep track of inventory and handle asset tagging.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

Help Desk Analyst We are in search of a Help Desk Analyst to join our team, located in Philadelphia, Pennsylvania. In the technology industry, this role will involve providing technical support and assistance to our clients. This is a long-term contract employment opportunity that offers a dynamic and collaborative work environment. Responsibilities: • Provide assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Proficient in Android Development and able to assist in troubleshooting Android devices. • Utilize Cisco and Citrix Technologies to resolve technical issues. • Manage and monitor customer accounts, ensuring optimal performance and user satisfaction. • Maintain an in-depth understanding of Apple devices and Mac computers to provide comprehensive support. • Use Microsoft and Active Directory in managing user accounts and providing network access. • Handle computer hardware issues, including troubleshooting and repairing. • Oversee Configuration Management to ensure system security and efficiency. • Manage deployments, including software installation and updates.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in Wilmington, Delaware. In this role, you will be assisting with device support, managing accounts, and providing excellent customer service in the tech industry. This is an on-site position where you'll utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Provide efficient support for various devices including Android, Mac, and Apple Devices • Utilize Microsoft and Excel for account management and data processing • Handle account creation and removal in a timely and accurate manner • Apply knowledge of Cisco and Citrix Technologies to troubleshoot and resolve issues • Ensure proper configuration management and deployment of computer hardware • Use Active Directory for account management and access control • Assist with Windows 10 issues and provide necessary updates • Maintain accurate customer records and respond to customer inquiries promptly • Monitor customer accounts and take appropriate action when needed.

Mobile Developer (iOs, Android) III (Contractor) ***This is a Hybrid Position, it requires 4 days on site in Philadelphia, PA*** One of Robert Half's Fortune 500 clients is hiring an Android Application Developer for a long-term, hybrid project. If you have 5+ years of mobile application development experience, apply today! Responsibility:- Collaborate with designers, testers, product managers, and other developers across the organization.- Developing features for existing products and building new iOS or Android apps from scratch you will have opportunities to contribute to all aspects of the products.- Designs new software and web applications supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases.- Works with Quality Assurance team to determine if applications fit specification and technical requirements.- Assists in the roll-out of software releases.- Monitors and evaluates competitive applications and products. Reviews literature and current practices relevant to the solution of assigned projects.

DevOps (AWS, Ansible, Terraform, Docker) III (Contractor) Job Description: DevOps Engineer About the Role: We are seeking a highly motivated and skilled contract DevOps Engineer to join our team and support cloud deployments. The ideal candidate is a self-starter who excels at problem-solving, thrives in collaborative team environments, and is an effective communicator across all organizational levels. If you are passionate about streamlining operations, automating deployment processes, and ensuring the reliability of mission-critical systems, we want to hear from you. Key Responsibilities: <ul><li>Collaborate with Software Development teams, Product Managers, and Business Owners to ensure seamless deployment and operation of systems. </li><li>Design and implement CI/CD pipeline configurations for provisioning and deploying both large- and small-scale systems. </li><li>Develop and automate tools for monitoring system health and reliability to meet business process requirements. </li><li>Troubleshoot and resolve issues in development, testing, and production environments. </li><li>Communicate project status, challenges, and risks clearly to product teams and stakeholders. </li><li>Implement strategies to automate and streamline operations and processes. </li><li>Build, maintain, and enhance tools for system deployment, monitoring, and operations. </li><li>Use your expertise in Git or some other version control systems in an Agile environment</li></ul>

Help Desk Analyst We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system. Responsibilities: • Act as the first point of contact for end-users needing technical assistance • Resolve basic issues concerning computers, applications, systems, devices, access, and performance • Utilize the ticketing system for documenting, tracking, and resolving reported problems • Guide users on preventive measures and best practices to avoid similar issues in the future • Elevate unresolved issues to the appropriate support teams or levels for further assistance • Assist in software installations, upgrades, user profile setups, and resetting passwords • Ensure compliance with service level standards for response times and quality • Troubleshoot computer hardware, software, and network issues • Manage user administration, password resets, and technical troubleshooting • Offer clear and effective guidance to end-users through strong communication skills.

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

Desktop Support Analyst We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is crucial within our team, with the main function being to assist with a Windows 11 Migration. The Desktop Support Analyst will be responsible for tasks including assisting with computer breakdowns and installations, intake calls for IT issues, and providing hands-on assistance carrying equipment to various locations in the building. Responsibilities: • Oversee the migration to Windows 11 across the organization • Handle IT-related queries and issues via intake calls • Assist in the breakdown and installation of computer systems • Provide physical assistance in moving equipment around the premises • Apply skills in Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware • Utilize knowledge of Dell Technologies and Active Directory to maintain and troubleshoot systems • Manage and support Apple Devices within the organization • Implement Backup Technologies for data protection and recovery • Perform Configuration Management to ensure system stability and efficiency.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

Desktop Support Analyst We are offering a long-term contract employment opportunity in the higher education industry for a Desktop Support Analyst based in Philadelphia, Pennsylvania. As a Desktop Support Analyst, you will be primarily involved in the deployment and installation of new devices, along with maintaining interaction with users. Responsibilities: • Facilitate the deployment of new devices efficiently • Handle the task of imaging as part of the device deployment process • Engage in the replacement of existing devices as required • Install new devices as part of the overall deployment procedure • Maintain detail oriented interaction with users including, but not limited to, nurses, doctors, etc. • Ensure the smooth operation of Microsoft Windows on the deployed devices.

Practice Support Specialist We are offering an exciting opportunity for a Practice Support Specialist in Philadelphia, Pennsylvania. In this role, you will be part of a dynamic environment within the technology industry. You will be responsible for a variety of tasks that help support our operations, ensuring our practices run smoothly. Responsibilities: • Utilize Cisco, Citrix, Cloud, and Dell Technologies to support business operations • Actively manage and update Active Directory • Maintain and troubleshoot computer hardware to ensure optimal performance • Use the 'About Time' management system to track tasks and projects • Implement and manage backup technologies for data protection and recovery • Leverage effective communication skills to resolve customer inquiries and issues • Monitor customer accounts and take necessary actions based on their status • Process customer credit applications with accuracy and efficiency • Maintain comprehensive and accurate customer credit records.

Mobile Device Support Analyst We are offering a long term contract employment opportunity for a Mobile Device Support Analyst in LYON STATION, Pennsylvania. In this role, you will be providing technical support and customer service for a variety of mobile devices and products, managing their deployment, configuration, and maintenance while adhering to company policies and security protocols. Responsibilities: • Offer timely troubleshooting and resolution for mobile devices, applications, and connectivity issues. • Handle the deployment, configuration, and upkeep of mobile devices, ensuring compliance with organizational policies and security measures. • Conduct informative sessions for employees regarding mobile technologies, security practices, and productivity-enhancing strategies. • Keep track of mobile device performance and usage, generating reports to pinpoint trends and areas requiring enhancement. • Collaborate with mobile service providers and device manufacturers to address problems and enhance service delivery. • Keep meticulous records of device inventories, support tickets, and technical documentation. • Contribute to the formulation and execution of mobile device policies and procedures to ensure security and compliance. • Oversee the inventory, billing, and records for all iOS devices. • Process incoming mobile requests and manage mobile activations. • Set up and configure new and loaner devices. • Liaise with mobile device vendors on various account maintenance tasks such as resolving billing and technical issues, as well as optimizing plans. • Uphold security and compliance concerning company information on company-owned mobile devices.

PC Technician We are in the process of bringing on board a PC Technician for our team based in Neptune, New Jersey, United States. The primary function of this role will be to handle technical aspects related to computer systems, hardware, and computer peripherals. This opportunity provides a long term contract employment scenario. Responsibilities: • Management and troubleshooting of different computer hardware systems. • Utilization of Dell Technologies for system optimization. • Maintenance of IBM systems and resolution of related issues. • Application of Linux Technologies for system operations. • Handling Mac Computers and ensuring their smooth operation. • Execution of AB Testing to validate system configurations. • Management of Active Directory for network user and computers. • Handling Apple Devices and resolving any technical glitches. • Utilization of Backup Technologies to secure data. • Installation and maintenance of cable systems.

IT Director We are offering an exciting opportunity for an IT Director in FEASTERVILLE TREVOSE, Pennsylvania. As an IT Director, you will play a crucial role in overseeing and managing all IT operations across the company, maintaining the network environment, and driving the development of innovative technical solutions. Responsibilities: • Oversee the strategic planning and execution of all IT operations • Establish and maintain the network environment and security protocols • Manage support and maintenance of existing applications • Drive the development and implementation of innovative technical solutions • Actively participate in hardware and software evaluations • Oversee the management of vendor contracts and make informed purchasing decisions • Maintain accurate records and ensure compliance throughout the purchasing process • Stay updated on industry trends and ensure compliance with security measures and safeguards • Communicate updates to IT policies and procedures effectively • Explain technical concepts to both technical and non-technical managers and employees • Collaborate with various organizational leaders to build consensus on strategies and tactics • Utilize skills in Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, ERP Solutions, Backup Technologies, Computer Hardware, Contracts, Deployments, Deskside Support.

IT Service Manager We are seeking an IT Service Manager to join our team. This role is crucial in ensuring efficient IT service delivery across all infrastructure operations. The role is based in Bridgewater, New Jersey, and offers a contract to permanent employment opportunity. The successful candidate will demonstrate leadership in incident and escalation management and uphold high standards of support. The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and escalation management, and upholding high standards of support. This role oversees end-to-end support processes, monitors key performance indicators, and collaborates with cross-functional teams to drive continuous improvement in IT service delivery. The Manager will play a critical role in resolving escalations, enhancing operational efficiencies, and ensuring a robust, reliable IT infrastructure to support business needs.

Operations Support We are offering a long term contract employment opportunity for an Operations Support role based in Allentown, Pennsylvania. This position plays a critical role in our industry, ensuring the smooth operation of our processes and providing essential support to our team. Responsibilities: • Engage in meticulous planning and submitting of outage requests for electrical zones within substation and distribution systems. • Ensure compliance with safety tagging and Lockout-Tagout (LOTO) procedures through the creation and review of switch orders. • Manage, compile, and distribute outage request data to all project stakeholders. • Utilize knowledge of electrical one-line diagrams and schematics for efficient and safe outage planning. • Act as a dispatcher when needed, directing and dispatching work crews to locations based on customer requests and specifications. • Coordinate activities with Distribution and Transmission system operators to optimize the use of resources and maintain safety. • Communicate critical information to Distribution and Transmission system operators for an effective and safe response to customers. • Handle customer inquiries and complaints in a detail oriented manner, both verbally and in writing. • Collaborate with other departments as necessary, directing and dispatching personnel or securing assistance. • Liaise with 911 centers in a detail oriented manner, ensuring seamless information transmission for efficient and safe emergency response. • Perform varied administrative functions as part of the role. • Other related duties as assigned or necessary.

Manager of Network Technology We are offering an exciting opportunity for a Manager of Network Technology in Allentown, Pennsylvania. The successful candidate will play a critical role in integrating technology resources into our educational processes, providing instructional support to staff, and leading the development of our online learning programs. Responsibilities: • Facilitate the integration of technology resources into traditional, blended, and remote K-12 classrooms. • Provide support for technology integration to individual teachers, grade-level teams, and school faculty. • Develop and implement detail oriented development programs to enhance the staff's technological skills and knowledge. • Collaborate with Curriculum and Development Supervisors and Specialists to ensure the quality of virtual content and courses. • Provide leadership in the development and expansion of K-12 online learning programs on various platforms. • Coordinate efforts to design, develop, and implement programs that monitor and enhance technology integration initiatives. • Participate in IT detail oriented learning opportunities, including in-person and virtual meetings, online courses, and conferences. • Monitor feedback from faculty, students, and staff to continuously improve the use of educational technology and innovation. • Assist in evaluating and recommending curriculum and instructional materials that promote authentic and relevant uses of educational technology tools and practices. • Stay abreast of current technology trends, teaching strategies, and educational best practices.

Cloud Systems Engineering Manager We are inviting applications for the position of Cloud Systems Engineering Manager at our IT consulting firm situated in Horsham, Pennsylvania. This role involves overseeing our Cloud Systems Engineering team, ensuring efficient delivery of various services including Site Reliability Engineering, DevOps pipeline, and database management, among others. Responsibilities: • Oversee and enhance the performance of the Cloud Systems Engineering team, ensuring delivery surpasses organizational expectations. • Lead the provision of Site Reliability Engineering, DevOps pipeline, database, and IaaS/PaaS cloud services in an environment dominated by Microsoft and Linux workloads. • Oversee all aspects of Change, Configuration, Incident, Problem, Cost, Availability, and Capacity Management processes related to the above-mentioned services. • Champion innovative and value-adding projects that drive the organization's progress. • Operate a data-driven department, using key performance indicators to maintain standards and identify organizational trends. • Establish and nurture relationships with key technology stakeholders to ensure their requirements are met. • Ensure all solutions and operational activities comply with the security and operating policies established by the organization. • Identify opportunities for service delivery improvement through process enhancement and continuous development of documentation and runbooks. • Serve as an effective escalation point for support and assistance in ticket resolution. • Use a range of IT skills including Amazon CloudWatch, Amazon EC2, Ansible, Atlassian Jira, Auto Scaling, API Development, Automation, AWS Technologies, Backup Technologies, and Cluster Analysis to perform duties.