We are looking for a skilled Desktop Support Analyst to join our team in Pennsylvania. In this contract position, you will be responsible for delivering technical support, troubleshooting issues, and ensuring smooth operation of computer systems and peripherals. This role requires a proactive individual with strong customer service skills and the ability to collaborate across various departments.<br><br>Responsibilities:<br>• Install, repair, upgrade, and maintain computer hardware, software, and peripherals to ensure optimal performance.<br>• Diagnose and resolve technical issues independently, providing clear and timely solutions to users.<br>• Educate users on the proper usage and functionality of systems and equipment.<br>• Offer procurement recommendations and develop technical specifications for departmental purchases.<br>• Evaluate the local computing environment and propose technology or process improvements.<br>• Assist in analyzing technical products and systems, leading technology evaluation and implementation projects as needed.<br>• Conduct testing for product evaluations and deployments, ensuring solutions align with user requirements.<br>• Maintain and update inventory records to ensure accuracy and accountability.<br>• Follow established procedures to update tickets and assignments efficiently.
<p>We are looking for a skilled IT Lead to join our team on a long-term contract basis in Philadelphia. In this role, you will provide hands-on support for IT systems, troubleshoot hardware and software issues, and enhance employee digital experiences. This is an exciting opportunity to collaborate with a forward-thinking IT team and contribute to the delivery of innovative technology solutions. For immediate consideration, please contact Abigail Fox.</p><p><br></p><p>Responsibilities:</p><p>• Manage and mentor a small team of IT professionals, fostering collaboration and ensuring high-quality service delivery.</p><p>• Develop and implement strategies to improve employee digital experiences, focusing on automation and process optimization.</p><p>• Provide technical support for hardware and software issues, including troubleshooting and resolving complex problems.</p><p>• Oversee the deployment and maintenance of IT equipment, ensuring smooth onboarding and equipment refresh processes.</p><p>• Collaborate with vendors to manage outsourced services, negotiate contracts, and monitor service level agreements.</p><p>• Utilize the ServiceNow platform to ensure efficient and timely resolution of technology-related issues.</p><p>• Enhance employee digital literacy by designing initiatives that promote the effective use of tools such as the O365 platform.</p><p>• Work closely with security teams to ensure compliance with data protection policies and implement robust security practices.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in the Newark, DE region. In this role, you will provide technical assistance and resolve issues related to Apple devices, Mac OS, and mobile device management. This position requires a proactive individual with strong problem-solving abilities and excellent communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Apple devices, including troubleshooting hardware and software issues.</p><p>• Manage mobile devices using JAMF Casper Suite and ensure efficient device configurations.</p><p>• Address and resolve challenges related to Mac OS and iOS platforms.</p><p>• Document processes and create user guides, procedure manuals, and business correspondence.</p><p>• Assist users with setting up and maintaining their devices, ensuring optimal functionality.</p><p>• Monitor and maintain systems to ensure a seamless user experience.</p><p>• Communicate effectively with team members and clients to deliver timely resolutions.</p><p>• Stay updated on the latest technologies and best practices for Apple device management.</p><p>• Collaborate with other IT professionals to implement solutions and optimize system performance.</p>
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are looking for a dedicated Help Desk Analyst to join our Information Technology team in Princeton, New Jersey. In this role, you will be the first point of contact for resolving technical issues, ensuring smooth operations across office and retail locations. The ideal candidate brings a proactive approach to troubleshooting, excellent communication skills, and a passion for delivering top-notch technical support.<br><br>Responsibilities:<br>• Manage user accounts, permissions, and group policies using Active Directory and Microsoft 365.<br>• Document support activities and develop user-friendly guides to enhance the knowledge base.<br>• Deploy and configure hardware and software across office and retail environments.<br>• Escalate unresolved technical issues to specialized teams and ensure timely resolution.<br>• Collaborate with system and network administrators on infrastructure and security initiatives.<br>• Provide remote and occasional onsite troubleshooting support, with reimbursed travel as needed.<br>• Maintain effective communication with users to ensure satisfaction and clarity during issue resolution.<br>• Assist in the management of endpoint devices, including configuration and updates.<br>• Monitor and respond to help desk tickets promptly, ensuring minimal disruption to operations.
We are offering a long term contract employment opportunity for a Help Desk Analyst in Wilmington, Delaware. In this role, you will be assisting with device support, managing accounts, and providing excellent customer service in the tech industry. This is an on-site position where you'll utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more.<br><br>Responsibilities:<br><br>• Provide efficient support for various devices including Android, Mac, and Apple Devices<br>• Utilize Microsoft and Excel for account management and data processing<br>• Handle account creation and removal in a timely and accurate manner<br>• Apply knowledge of Cisco and Citrix Technologies to troubleshoot and resolve issues<br>• Ensure proper configuration management and deployment of computer hardware<br>• Use Active Directory for account management and access control<br>• Assist with Windows 10 issues and provide necessary updates<br>• Maintain accurate customer records and respond to customer inquiries promptly<br>• Monitor customer accounts and take appropriate action when needed.
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. <br><br>Responsibilities:<br>• Address user issues across all departments within the health system, including corporate and hospital departments.<br>• Provide support to the patient portal, including password resets and navigation assistance.<br>• Uphold the health system's "patient first" motto in all interactions and services.<br>• Apply your customer service experience from diverse backgrounds to enhance user satisfaction.<br>• Handle all communication over the phone, providing efficient and effective solutions to user inquiries.<br>• Manage your schedule to ensure availability during required hours.<br>• Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency.<br>• Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.
We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team. <br><br>Responsibilities: <br>• Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network.<br>• Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture.<br>• Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively.<br>• Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated.<br>• Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues.<br>• Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365.<br>• Exhibit experience with Active Directory (Azure AD).<br>• Show passion and obsession for delivering the highest levels of quality customer service.<br>• Communicate technical concepts successfully to non-technical people.
<p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
We are looking for a skilled Network Technician II to join our team in Philadelphia, Pennsylvania. This is a long-term contract position that involves a mix of hands-on technical support and network administration. The ideal candidate will travel between multiple sites daily, providing exceptional end-user support while also contributing to network-related projects.<br><br>Responsibilities:<br>• Travel to various locations daily to address end-user and equipment-related issues.<br>• Troubleshoot and resolve hardware and software problems, including issues with Windows-based operating systems.<br>• Provide support for Office 365 and other web-based applications.<br>• Build, configure, and service network equipment to maintain system integrity.<br>• Handle tickets in the PeopleSoft system, ensuring they are resolved efficiently or assigned to the appropriate team.<br>• Assist with network administration tasks, including working on network-related projects.<br>• Deliver excellent customer service and maintain strong communication with end users.<br>• Perform maintenance on networked computer systems, servers, and storage hardware.<br>• Lift and transport equipment weighing up to 50 lbs as needed.<br>• Support the implementation and troubleshooting of Cisco technologies, including routers and firewalls.
Key Responsibilities:<br>• Administer and maintain the SIS, including user access, system configuration, upgrades, and integrations.<br>• Collaborate with academic and administrative departments (e.g., Admissions, Registrar, Financial Aid, Advising) to ensure SIS supports institutional goals.<br>• Develop and maintain reports, dashboards, and data extracts for operational and strategic needs.<br>• Monitor system performance and troubleshoot application or data issues.<br>• Oversee data integrity, compliance with FERPA, and system security protocols.<br>• Coordinate with vendors and third-party services for system maintenance, updates, and support.<br>• Lead or participate in SIS-related projects, including implementations, process improvements, and training initiatives.<br>• Document workflows, procedures, and training materials for SIS users.<br>• Provide training and technical support to staff and faculty as needed.<br>________________________________________<br><br>Qualifications:<br>• Education: Bachelor’s degree in Information Systems, Computer Science, Higher Education Administration, or a related field.<br>• Experience: 3–5 years of experience administering a Student Information System in a higher education environment.<br>• Preferred Experience: Experience with specific SIS platforms like PowerCampus and Student First.<br>________________________________________<br>Technical Skills:<br>• Strong understanding of relational databases (SQL), reporting tools (e.g., Argos, Crystal Reports, Power BI), and data management.<br>• Familiarity with integration tools and APIs (e.g., REST, SOAP, ETL).<br>• Knowledge of student lifecycle processes (admissions, registration, financial aid, academic records).<br>• Experience with SSO, identity management, and SIS security best practices.<br>• Ability to diagnose and resolve technical issues in collaboration with IT staff and vendors.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
Essential Duties and Responsibilities:<br>• Oversee and work with Managed Service Provider (MSP): servers, networks, cybersecurity, data and back-up recovery capabilities<br>• Manage all hardware and software - selection, implementation<br>• Manage hardware lifecycle<br>• Manage external developers supporting applications<br>• Support technology initiatives and projects<br>• Manage external vendors - telecoms, cabling<br>• Perform cybersecurity penetration testing<br>• Oversee help desk activities; provide back up support when needed<br>• Set technology policies and standards - e.g., BYOD, User desktop, password management, data loss prevention<br>• Maintain asset inventory and software listing<br>• Maintain all IT contracts and agreements<br>• Develop and maintain network topology and infrastructure architecture diagrams<br>• Create/manage annual budgets and capital investment plans<br>• Manage one desktop support staff<br>Education and/or Work Experience and Other Requirements: <br>• Bachelor's degree, preferably in computer science or a related discipline<br>• Understanding of technology infrastructure - servers, networks<br>• Experience leading the selection of applications, working with Users, and implementing new systems (SDLC)<br>• Experience managing IT vendors<br>• Understanding of IT risks and mitigation techniques including cybersecurity and data loss <br>• Skilled in IT management - IT documentation, budget management<br>• Strong communication and interpersonal skills<br>• Disciplined and organized manager<br>• Results orientation<br>• Flexible and easily adapts to new issues and challenges
<p>The salary for this opportunity is 110,000 – 120,000. Benefits include Dental insurance, Medical insurance, 401(k) and Vision insurance</p><p> </p><p>My client, a transportation company in the Princeton area, has an opportunity for a Business Systems Analyst.</p><ul><li>Business Systems Analyst reviews, analyzes and evaluates user needs to create systems solutions that support overall business strategies.</li><li>The Business Systems Analyst – Finance is the technical liaison between the Information Technology and Finance Teams having both business and technical expertise. </li><li>Documents system requirements, defines scope and objectives and creates system specifications that drive system development and implementation.</li><li>Develops process documentation and project plans. Creates flowcharts, process maps, and diagrams.</li><li>Supports cross-functional activities and working sessions during projects' design and implementation phases.</li><li>This team member will work on advanced, complex technical projects and business processes to improve operational efficiencies, quality, and services. </li><li>The Business Systems Analyst – Finance will be the subject matter expert in all aspects of Warehousing and Transportation Rating, Invoicing, Collections, and Vendor Payments. This role will also design and support financial integrations between Operational Applications (Warehouse Management Systems and Transportation Management Systems) and our Financial ERP Application.</li><li>Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units.</li><li>Works autonomously.</li><li>Goals are generally communicated in solution or project goal terms.</li></ul><p><br></p>
We are looking for a dedicated Windows 11 Deployment Technician to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will play a key part in supporting the deployment of Windows 11 systems, assisting with hardware installations, and addressing technical issues. This is a great opportunity for an entry-level IT candidate eager to gain hands-on experience in a dynamic environment.<br><br>Responsibilities:<br>• Assist with the breakdown, setup, and installation of computer systems.<br>• Respond to incoming IT support requests and troubleshoot technical issues.<br>• Provide on-site support by transporting and setting up equipment in various locations within the facility.<br>• Collaborate with team members to ensure a smooth migration to Windows 11.<br>• Maintain and update records of hardware installations and technical support activities.
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will create detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. You will collaborate with Furniture Dealers and Sales Representatives to meet project requirements while providing technical expertise throughout the process.<br><br>Responsibilities:<br>• Create accurate and detailed 2D and 3D drawings for furniture layouts across diverse project scopes.<br>• Revise and update designs as needed to reflect evolving project requirements.<br>• Specify products from multiple furniture lines, ensuring compatibility with project needs and a strong understanding of product codes.<br>• Collaborate with team members to develop design solutions, recommend value engineering options, and optimize overall layout plans.<br>• Provide technical support to Furniture Dealers and Sales Representatives throughout the project lifecycle.<br>• Maintain up-to-date knowledge of furniture systems, finishes, materials, and specifications.<br>• Interpret technical documents and instructions, including oral, written, diagrammatic, or schedule-based formats, to ensure project accuracy.<br>• Manage multiple projects simultaneously while maintaining organization and attention to detail.<br>• Stay informed about current and emerging furniture lines to enhance product recommendations.
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will be responsible for creating precise 2D and 3D designs, renderings, and Bills of Materials (BOMs) for furniture projects. You will collaborate closely with Furniture Dealers and Sales Representatives to deliver tailored solutions while providing technical support throughout project lifecycles.<br><br>Responsibilities:<br>• Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met.<br>• Update and revise designs as project requirements evolve.<br>• Specify products across multiple furniture lines, demonstrating expertise in product codes and applications.<br>• Work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts.<br>• Maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output.<br>• Communicate effectively with stakeholders to present design concepts and address technical inquiries.<br>• Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded.<br>• Interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans.<br>• Stay current with new and existing furniture product lines to offer innovative solutions.<br>• Utilize AutoCAD and other design software to create detailed renderings and layouts.
We are offering an exciting opportunity for an IT Director in FEASTERVILLE TREVOSE, Pennsylvania. As an IT Director, you will play a crucial role in overseeing and managing all IT operations across the company, maintaining the network environment, and driving the development of innovative technical solutions.<br><br>Responsibilities:<br><br>• Oversee the strategic planning and execution of all IT operations<br>• Establish and maintain the network environment and security protocols<br>• Manage support and maintenance of existing applications<br>• Drive the development and implementation of innovative technical solutions<br>• Actively participate in hardware and software evaluations<br>• Oversee the management of vendor contracts and make informed purchasing decisions<br>• Maintain accurate records and ensure compliance throughout the purchasing process<br>• Stay updated on industry trends and ensure compliance with security measures and safeguards<br>• Communicate updates to IT policies and procedures effectively<br>• Explain technical concepts to both technical and non-technical managers and employees<br>• Collaborate with various organizational leaders to build consensus on strategies and tactics<br>• Utilize skills in Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, ERP Solutions, Backup Technologies, Computer Hardware, Contracts, Deployments, Deskside Support.
We are looking for a skilled Workday Systems Support Specialist to join our team in Philadelphia, Pennsylvania. In this long-term contract position, you will play a key role in providing technical support and guidance for Workday systems, ensuring optimal functionality and user satisfaction. This role requires a proactive problem solver who is passionate about improving processes and delivering exceptional service.<br><br>Responsibilities:<br>• Provide Tier 2 support for Workday systems, addressing and resolving technical issues to maintain system reliability.<br>• Deliver training sessions, both online and in person, to ensure users are proficient in Workday functionalities and best practices.<br>• Collaborate with stakeholders to identify and analyze system challenges, offering effective solutions to enhance performance.<br>• Utilize analytical tools, such as Power BI, to generate insights and reports that support decision-making processes.<br>• Drive continuous improvement initiatives by identifying opportunities to streamline system workflows and processes.<br>• Offer deskside support to end-users, ensuring timely resolution of system-related queries and issues.<br>• Document and share best practices for system usage, contributing to a knowledge base for team members and users.<br>• Partner with cross-functional teams to align system capabilities with business objectives and needs.<br>• Monitor system performance and proactively address potential issues to prevent disruptions.<br>• Stay informed about updates and advancements in Workday systems to maintain expertise and recommend enhancements.
<p>Position Overview: A growing organization is seeking an IT Director with broad IT expertise to oversee and manage its technology infrastructure. This role is designed for a proactive, hands-on IT generalist with experience supporting small to mid-sized businesses, particularly in a manufacturing environment. The ideal candidate will have a demonstrated ability to handle diverse responsibilities, including hardware, software, networks, and IT security, while implementing technology-driven solutions that drive operational efficiency. </p><p><br></p><p>Key Responsibilities: Partner with external IT service providers to manage and monitor servers, networks, cybersecurity, and disaster recovery processes. Oversee the management and lifecycle of hardware, ensuring optimized sourcing, deployment, and upgrades. Collaborate with external developers as needed to maintain and enhance business applications. Work closely with internal stakeholders to streamline processes and improve operational efficiency through technology solutions. Coordinate and lead IT-related initiatives and strategic projects to support business goals. Manage relationships with external vendors, including telecom and cabling services. Conduct cybersecurity initiatives, such as penetration testing and risk mitigation strategies. Oversee the end-user support function and provide direct backup assistance when necessary. Develop, implement, and enforce IT policies and standards, such as BYOD and data protection protocols. Maintain IT asset inventory and software license tracking. Maintain updated documentation of IT contracts, network topology, and infrastructure architecture. Develop and manage the annual IT budget and related capital investment plans. Supervise one desktop support staff member and oversee the broader IT function.</p>
<p>We are in search of a proficient Business Systems Analyst to join our team in the insurance industry. The position is based in Central, New Jersey. In this role, you will be expected to collaborate with various teams and stakeholders, analyze and document requirements, and provide ongoing support for implemented systems.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage with business stakeholders to collect, scrutinize, and document requirements.</p><p>• Convert business requirements into comprehensive functional and technical specifications.</p><p>• Collaborate intensely with development, QA, and IT teams to guarantee the successful execution of technology solutions.</p><p>• Conduct data analysis to spot trends and offer actionable insights.</p><p>• Lead workshops, meetings, and discussions to ensure project alignment.</p><p>• Create and uphold project documentation, including business requirements, process flows, and user stories.</p><p>• Support User Acceptance Testing and offer continuous support for systems in use.</p><p>• Use business analysis tools such as Atlassian Jira and Confluence effectively.</p><p>• Apply Agile and Scrum methodologies in project management.</p><p>• Conduct business process modeling and data analysis.</p><p>• Leverage proficiency in SQL and data analysis tools.</p><p>• Understand and apply insurance processes, terminology, and regulations.</p>
<p>We are seeking a highly skilled and proactive <strong>Application Support Manager</strong> to lead the support and maintenance of enterprise applications, with a strong focus on <strong>SAP BusinessObjects (SAP BO)</strong> and other general business systems. The ideal candidate will have deep expertise in <strong>SQL</strong> and a proven ability to manage cross-functional support initiatives. Prior experience in the <strong>pharmaceutical or biotechnology</strong> industry is highly desirable.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the application support function across core business applications, including SAP BO and other enterprise tools.</li><li>Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.</li><li>Drive root cause analysis and implement preventative measures for recurring incidents.</li><li>Oversee and optimize SQL queries and database interactions to ensure application performance.</li><li>Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.</li><li>Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).</li><li>Manage a small team or collaborate with offshore/onshore resources, as applicable.</li><li>Participate in system upgrades, patching, and change management processes.</li><li>Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.</li></ul><p><br></p>
<p>The salary for this position is between 70,000 - 80,000. The benefits include medical, dental, vision, paid holidays, paid time off, and growth opportunities.</p><p><br></p><p>Responsibilities:</p><p>• Analyze billing reconciliations to ensure accuracy and identify discrepancies.</p><p>• Utilize tools like Power BI, Microsoft Queries, and Python to develop insightful reports and streamline data processes.</p><p>• Assist in maintaining compliance with government regulations and audit requirements.</p><p>• Prepare and organize documentation for quarterly audits to ensure proper billing practices.</p><p>• Collaborate with the billing team to address issues and implement corrective actions.</p><p>• Support the administration of employee benefits, including claims and compliance-related tasks.</p><p>• Manage data reporting processes for financial and workforce systems, ensuring consistency and accuracy.</p><p>• Work with CRM platforms to optimize data usage and enhance operational efficiency.</p><p>• Contribute to the development and implementation of strategies to improve billing and compliance workflows.</p><p>• Provide technical guidance to team members on data management and reporting tools.</p>
