<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience. A Bachelor's Degree is preferred. </p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences.<br><br>Responsibilities:<br>• Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently.<br>• Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail.<br>• Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience.<br>• Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs.<br>• Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction.<br>• Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations.<br>• Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
<p>We are looking for a Sales Support Specialist to provide dependable operational and administrative support for a fast-paced sales organization in the Framingham , Massachusetts area. This role works closely with sales representatives, customers, and manufacturer partners to keep programs organized, materials current, and communications flowing smoothly. The ideal candidate is highly detail-oriented, comfortable managing multiple priorities, and confident working across retail or consumer packaged goods environments.</p><p><br></p><p>Responsibilities:</p><p>• Act as the central point of coordination for the grocery sales team, ensuring day-to-day requests, updates, and administrative tasks are handled efficiently.</p><p>• Organize recurring sales meetings and conference calls, including scheduling, materials preparation, and follow-up communication.</p><p>• Manage product sample requests and maintain the timely distribution of supporting sales collateral such as item forms, reports, and presentation materials.</p><p>• Prepare clear documents and reporting for customer meetings, business reviews, and seasonal selling initiatives.</p><p>• Maintain shared sales resources and distribute routine updates, client information, and other communications to internal and external stakeholders.</p><p>• Oversee promotional activity within manufacturer and customer portals, including offer setup, tracking, and related documentation.</p><p>• Support forecasting, trade fund tracking, and deduction follow-up to help maintain accurate promotional and financial records.</p><p>• Set up new items and promotional programs in retailer systems while keeping customer data, planogram files, and merchandising resources up to date.</p><p>• Partner with internal teams across regional offices to resolve issues, improve workflows, and strengthen overall support for sales initiatives.</p><p><br></p><p><strong><em><u>**For immediate consideration please reach out to me directly ASAP. Eric Lebow 508-205-2127** </u></em></strong></p>