Add your latest resume to match with open positions.

The job you are looking for is no longer available. Check out similar results below.

5 results for Manager Of Services in Parsippany, NJ

ServiceNow Manager

New York, NY
remote
Temporary / Contract
68 - 81 USD / Hourly
We are looking for an experienced ServiceNow Manager to lead the strategy, governance, and delivery of a complex enterprise platform environment in New York, New York. This Long-term Contract position will oversee platform direction, team leadership, and scalable solution design across multiple ServiceNow capabilities while ensuring strong performance, security, and user experience. The ideal candidate brings deep hands-on ServiceNow knowledge along with the ability to guide stakeholders, manage partners, and support operational excellence in a regulated industry. Responsibilities:• Direct the overall ServiceNow platform strategy, including architecture planning, instance approach, licensing oversight, long-range roadmap development, and ongoing performance management.• Evaluate incoming business needs, set platform priorities, and guide design choices to maintain a unified and effective user experience across the environment.• Supervise and develop the ServiceNow team across administration, development, and business analysis functions, while establishing growth plans, training goals, and certification paths.• Manage relationships with external providers and implementation partners, ensuring delivery quality and adherence to agreed service expectations.• Oversee the full lifecycle of platform enhancements, including intake, solution design, configuration, development, testing, release coordination, and post-launch support using Agile delivery practices.• Lead upgrade and patch planning to keep the platform current, stable, secure, and aligned with operational requirements.• Partner with business and technical stakeholders to create scalable solutions such as service catalog offerings, workflow automation, and low-code applications using governed, reusable standards.• Own the platform integration framework, including connected enterprise systems, secure credential handling, and consistent patterns for reliable data exchange.• Establish and enforce governance standards covering development practices, security controls, access reviews, data stewardship, and compliance with enterprise and regulatory requirements.• Provide leadership reporting on platform health, adoption, capacity, and initiative progress, while also supporting deep issue investigation and root-cause resolution for critical incidents.
2026-09-09T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-09-10T00:00:00Z

Director of Client Services

Brooklyn, NY
remote
Permanent / Full Time
95000 - 150000 USD / Yearly
We are looking for a Director of Client Services to lead partner relationships and help clients maximize the impact of their marketing investments in Brooklyn, New York. This role is ideal for someone who combines client-facing leadership with deep expertise in growth and performance marketing. You will guide strategic conversations, translate performance data into recommendations, and ensure each account is supported with a thoughtful, results-oriented approach. Responsibilities: • Build trusted relationships with client marketing and growth leaders to align service delivery with business goals and long-term success. • Evaluate partner performance metrics and key objectives, then create action plans that improve results and support account retention. • Serve as a strategic consultant by uncovering growth opportunities and recommending solutions that increase value for each client. • Coordinate cross-functional workflows to keep client initiatives on track, ensure consistent execution, and maintain high service standards. • Lead recurring meetings with partners to review outcomes, address concerns, share updates, and identify new opportunities for improvement. • Use reporting and performance insights to assess account health, surface challenges early, and refine the client experience. • Partner with internal teams to represent client needs and advocate for enhancements that strengthen long-term satisfaction and measurable growth. • Support campaign scaling and funnel improvement efforts across paid and organic marketing channels through data-informed recommendations.
2026-08-17T00:00:00Z

Content Manager

Parsippany, NJ
onsite
Temporary / Contract
30 - 34 USD / Hourly
We are looking for a Content Manager to support digital content operations for a manufacturing organization based in Parsippany, New Jersey. This Long-term Contract position will focus on maintaining accurate, engaging, and well-organized product content across multiple brand websites while partnering with cross-functional teams to deliver a strong customer experience. The ideal candidate brings hands-on expertise in content publishing platforms, digital asset coordination, and website quality assurance within a fast-paced environment. Responsibilities:• Oversee product onboarding and ongoing content maintenance across several brand websites, ensuring information, imagery, and supporting assets remain current and consistent.• Create, edit, and publish web content using platforms such as Adobe Experience Manager, Shopify, and Klaviyo while applying user experience best practices.• Coordinate with product, marketing, and global stakeholders to gather pricing, documents, creative assets, and other materials needed for accurate product launches.• Lead assigned digital initiatives by tracking milestones, communicating status updates, addressing stakeholder questions, and keeping deliverables aligned with expectations.• Monitor project risks and operational challenges, develop practical solutions, and take early action to prevent delays or quality issues.• Execute quality checks for landing pages, promotional offers, site copy, and functional site elements to confirm content accuracy and site performance before and after publishing.• Maintain an organized library of digital content and creative assets, and share newly available materials with internal teams to support ongoing campaigns and site updates.• Investigate and resolve publishing or production problems by partnering with internal technical teams and external development resources to restore timely site operations.• Work with cross-functional partners to translate business needs into clear digital requirements and implement content updates that support customer-facing goals. 02720-0013424624
2026-08-21T00:00:00Z

Help Desk Manager

Montvale, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are seeking a hands-on Manager, IT Client Services & Help Desk to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Key Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.</li></ul>
2026-09-10T00:00:00Z