<p><strong>Customer Service Specialist</strong></p><p><strong>Brief Job Description:</strong></p><p>The Customer Service Specialist provides support to customers by answering questions, resolving issues, processing requests, and delivering a positive service experience.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries by phone, email, or chat</li><li>Resolve issues related to orders, billing, products, or services</li><li>Document customer interactions in CRM or ticketing systems</li><li>Escalate complex issues to appropriate departments</li><li>Process returns, refunds, or service requests as needed</li><li>Maintain service quality and meet response-time goals</li></ul>
<p>We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. </p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.</p><p>• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.</p><p>• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.</p><p>• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.</p><p>• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.</p><p>• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.</p><p>• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.</p><p>• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.</p><p>• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.</p><p>• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.</p>
<p>We are looking for a Healthcare Supply Chain Data Integrity Specialist to support data accuracy, reporting, and operational system guidance for a supply chain organization in Fremont, California. This Long-term Contract position is ideal for someone who can combine analytical skill with hands-on support for internal stakeholders. The role will focus on strengthening data reliability, improving user adoption through training, and helping standardize processes that support purchasing and supply chain operations.</p><p><br></p><p>Responsibilities:</p><p>• Maintain the accuracy, consistency, and completeness of supply chain records within organizational systems to support dependable operational decision-making.</p><p>• Provide day-to-day assistance to internal teams by resolving system-related questions, guiding users on best practices, and supporting issue resolution.</p><p>• Create reports, dashboards, and analytical summaries that help stakeholders monitor purchasing activity, inventory trends, and operational performance.</p><p>• Lead supply chain coordination efforts tied to enterprise system implementation activities, including documenting procedures and establishing repeatable workflows.</p><p>• Develop training materials and deliver instruction that helps team members use supply chain tools and processes effectively.</p><p>• Review data for discrepancies, investigate root causes, and apply corrective actions to preserve system integrity.</p><p>• Partner with purchasing and vendor-facing teams to support procurement processes, category management, and supply data alignment.</p><p>• Facilitate meetings with stakeholders to clarify requirements, communicate updates, and support informed decision-making across operations.</p><p><br></p><p>If you are interested in this role please apply today and call us at (510)470-7450</p>