<p>We are seeking a motivated Collections Specialist to manage outstanding customer accounts and support cash flow objectives. The ideal candidate will have strong communication skills and a customer-focused approach to collections.</p><p><br></p><p>Responsibilities</p><ul><li>Contact customers regarding overdue invoices and payment arrangements</li><li>Monitor aging reports and prioritize collection efforts</li><li>Investigate and resolve billing discrepancies</li><li>Document collection activities and account status</li><li>Collaborate with customers and internal departments to resolve issues</li><li>Prepare collection reports and maintain account records</li><li>Support month-end accounts receivable processes</li></ul>
<p>We are looking for a Collections Specialist to join our team in Harrisburg, Pennsylvania. This position is well suited for someone who combines strong customer service skills with confidence on the phone and can manage a large portfolio of accounts in a fast-paced environment. The ideal candidate is comfortable speaking with customers about outstanding balances, maintaining a courteous approach in every interaction, and helping drive timely payment resolution.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high-volume group of customer accounts and follow up consistently on outstanding balances.</p><p>• Place outbound calls and communicate with customers to discuss payment status, resolve past-due issues, and encourage prompt remittance.</p><p>• Review aging information and account details to identify delinquent balances and determine appropriate next steps.</p><p>• Document collection activity, customer conversations, commitments to pay, and account updates accurately in company records.</p><p>• Work with internal teams to address billing questions, reconcile account issues, and support successful payment collection.</p><p>• Provide attentive customer service while handling challenging conversations with tact, clarity, and persistence.</p><p>• Monitor assigned accounts regularly to reduce overdue balances and support overall collection performance goals.</p>