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4 results for Help Desk Analyst Ii in Waltham, MA

Help Desk Analyst

Chelmsford, MA
onsite
Temporary / Contract
30 - 32 USD / Hourly
We are looking for a Help Desk Analyst to support end users by resolving everyday technical issues and delivering dependable service in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving problems, communicating clearly, and helping users stay productive. The role offers an opportunity to work with a range of hardware, software, and basic network concerns while contributing to a responsive support environment. Responsibilities: • Respond to user support requests involving computers, applications, and network connectivity, and work toward timely resolution. • Investigate technical problems by gathering details from users, asking targeted questions, and using available resources to identify root causes. • Walk users through solutions in a clear, thorough manner so they can understand next steps and restore functionality quickly. • Record incidents, troubleshooting steps, and final outcomes accurately within the ticketing system for tracking and follow-up. • Route more advanced or unresolved issues to higher-level technical staff when additional expertise is required. • Build and maintain working knowledge of supported systems, tools, and internal support practices to improve service quality. • Stay current with evolving technologies and apply new knowledge to day-to-day troubleshooting and user assistance.
2026-08-13T00:00:00Z

Help Desk Analyst II - White Glove Support

Danvers, MA
onsite
Temporary / Contract
38 - 40 USD / Hourly
We are looking for an experienced Help Desk Analyst II - White Glove Support to provide high-touch technical assistance for employees in Massachusetts. This long-term contract position is ideal for someone who excels in a fast-moving environment, supports both Windows and Mac systems, and brings a service-focused approach to desktop and end-user support. The role will help maintain a reliable corporate computing environment while contributing to technology improvements, consistent standards, and strong operational support. Responsibilities: • Deliver white-glove desktop support for a global employee population, ensuring issues are addressed promptly and service expectations are consistently met. • Prepare, configure, image, and rebuild Windows and Mac computers for new deployments, replacements, and refresh cycles. • Diagnose and resolve hardware, software, and peripheral problems, including reinstallations, repairs, and system recovery activities. • Manage incoming support requests through the ticketing queue, set priorities effectively, and communicate updates to meet agreed service levels. • Partner with infrastructure and other IT teams to document workflows, maintain support procedures, and improve knowledge sharing. • Evaluate end-user technologies and contribute recommendations for tools, processes, and support practices that enhance productivity and user experience. • Identify opportunities to streamline device deployment, software distribution, and upgrade activities through automation and process improvement. • Provide guidance and mentorship to less experienced support staff, helping raise team effectiveness and consistency. • Support planned after-hours technical work when needed for upgrades, maintenance, or issue resolution.
2026-08-12T00:00:00Z

Help Desk/Desktop Support Analyst

Lynn, MA
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed. Responsibilities:• Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner.• Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary.• Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns.• Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through.• Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems.• Assist with Citrix environment support, including workspace access and secure application connectivity for end users.• Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL.• Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings.
2026-07-27T00:00:00Z

Security Analyst

Ashland, MA
remote
Permanent / Full Time
110000 - 120000 USD / Yearly
Security Analyst Company OverviewA leading advanced manufacturing and engineering organization is seeking a Security Analyst to help strengthen and mature its enterprise cybersecurity program. The company supports a diverse portfolio of highly regulated and innovation-driven industries, delivering complex solutions across manufacturing, engineering, technology, and industrial operations. The organization is committed to operational excellence, security, and continuous improvement while fostering a collaborative and growth-oriented culture. Role SummaryThe Security Analyst will play a critical role in protecting enterprise systems, data, and infrastructure from evolving cyber threats. This position is responsible for monitoring, managing, and enhancing Microsoft security technologies while leading incident detection, response, threat hunting, and vulnerability management efforts. The role offers the opportunity to have a direct impact on the organization's security posture while collaborating with technical and business teams across the enterprise. Key Responsibilities<ul><li>Monitor security alerts, logs, dashboards, and telemetry across Microsoft security platforms to identify and respond to potential threats.</li><li>Manage, configure, and optimize Microsoft Defender security controls across enterprise environments.</li><li>Administer and enhance data protection and compliance capabilities using Microsoft Purview, including Data Loss Prevention (DLP) and eDiscovery solutions.</li><li>Develop, tune, and maintain custom detection rules, analytics, and alerting mechanisms to improve threat visibility.</li><li>Serve as a primary responder for cybersecurity incidents involving malware, ransomware, endpoint compromises, and related threats.</li><li>Conduct forensic investigations, root cause analyses, and post-incident reviews to strengthen security controls and reduce future risk.</li><li>Perform proactive threat hunting activities utilizing Microsoft Defender XDR and other security monitoring tools.</li><li>Analyze threat intelligence and emerging attack trends to identify risks relevant to the organization.</li><li>Track, prioritize, and support remediation efforts for software vulnerabilities and security weaknesses.</li><li>Collaborate with IT and business stakeholders to implement security best practices, hardening standards, and risk reduction initiatives.</li><li>Prepare reports and metrics related to incident response, platform effectiveness, vulnerabilities, and overall security posture.</li><li>Support cybersecurity awareness initiatives and help promote a culture of security across the organization.</li></ul>Additional Details<ul><li>Work model: Primarily remote with occasional in-person collaboration as needed</li><li>Up to 10% domestic travel may be required</li><li>Opportunity to contribute directly to security strategy, operations, and continuous improvement initiatives</li></ul>
2026-08-13T00:00:00Z