<p>Our team is seeking a dedicated Customer Service Representative for a long-term contract opportunity in North Canton, Ohio. In this role, you will be a key driver of exceptional customer experiences and efficient shipping operations, handling both domestic and international logistics. If you are detail-oriented, communicate effectively, and possess strong organizational skills, we encourage you to apply.</p><p><strong>Responsibilities:</strong></p><ul><li>Prepare, process, and monitor domestic and international shipments to ensure on-time delivery.</li><li>Coordinate with shipping carriers, freight forwarders, and customs brokers to facilitate logistics operations.</li><li>Generate shipping labels, commercial invoices, and customs documentation in compliance with regulations.</li><li>Track shipments and resolve delivery issues promptly, minimizing operational disruptions.</li><li>Maintain current shipping logs and ensure adherence to international shipping standards.</li><li>Support inventory management efforts for incoming and outgoing shipments.</li><li>Provide customers with timely updates on orders, product information, and resolutions to service-related concerns.</li><li>Process orders, quotes, returns, and warranty claims accurately and efficiently.</li><li>Document customer interactions to support service improvement initiatives.</li><li>Collaborate with internal teams to ensure seamless follow-up and customer satisfaction.</li></ul><p><br></p>
We are looking for an experienced Payroll Manager to join our team in Cleveland, Ohio. This contract position offers a hybrid work arrangement, requiring four days onsite and one day remote per week. The role involves overseeing payroll operations in a dynamic, detail-oriented services environment, ensuring accuracy, compliance, and efficiency in all payroll-related activities.<br><br>Responsibilities:<br>• Oversee the complete payroll process for all employees, ensuring timely and accurate execution.<br>• Act as the primary administrator for ADP Workforce Now, managing payroll processing, reporting, and system updates.<br>• Ensure compliance with multi-state payroll requirements, as well as federal, state, and local regulations.<br>• Manage payroll tax filings, reconciliations, and coordinate with external vendors.<br>• Handle year-end payroll tasks, including W-2 generation and audit preparation.<br>• Collaborate with HR and Finance teams to address employee changes, benefits deductions, garnishments, bonuses, and special payroll runs.<br>• Prepare and reconcile payroll-related general ledger entries and financial reports.<br>• Respond to employee payroll inquiries with discretion and confidentiality.<br>• Develop and implement payroll policies, procedures, and internal controls.<br>• Support internal and external audits by providing necessary documentation and insights.
We are looking for a dedicated Office Manager to join our team in Independence, Ohio. This role requires a highly organized and detail-oriented individual to oversee administrative tasks, scheduling, and daily office operations. As a long-term contract position, it offers the potential for permanency based on performance and organizational needs.<br><br>Responsibilities:<br>• Coordinate schedules for executives and ensure efficient time management.<br>• Manage office supplies, including ordering and maintaining inventory.<br>• Handle invoicing and accounts payable tasks as needed.<br>• Arrange meetings and prepare necessary materials in advance.<br>• Provide receptionist duties, including greeting visitors and answering calls.<br>• Maintain a detail-oriented and organized workspace.<br>• Utilize Microsoft Office Suite to create and manage documents.<br>• Support executives in staying on track with their responsibilities and commitments.<br>• Implement additional administrative support mechanisms to enhance efficiency.<br>• Collaborate with team members to ensure smooth daily operations.
<p>We are looking for a skilled End User Support Specialist to join our team in Walton Hills, Ohio. In this role, you will provide end-user technical support, troubleshoot issues with hardware, software, and networks, and ensure seamless operations for our employees. This Contract to permanent position offers the opportunity to work in a dynamic environment while utilizing your expertise in Office 365 administration and Microsoft technologies.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center.</p><p>• Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices.</p><p>• Assist in resolving Windows operating system errors and basic networking connectivity issues.</p><p>• Maintain detailed records of incidents and resolutions in the ticketing system for future reference.</p><p>• Educate employees on effective use of Office 365 tools and security best practices.</p><p>• Collaborate with the IT team to address complex technical challenges and ensure prompt solutions.</p><p>• Perform desktop imaging and configuration to prepare workstations for deployment.</p><p>• Support Active Directory operations, including user account management and directory updates.</p><p>• Stay updated on the latest Microsoft technologies and assist in implementing system improvements.</p>
