30 results for Desktop Support Analyst in North Bergen, NJ

Desktop Support Analyst We are offering a permanent employment opportunity for a Desktop Support Analyst in New York, New York. As a Desktop Support Analyst, you will be a part of our team, contributing to the support of our end users within a dynamic organization. Responsibilities • Provide top-tier customer service and support through various channels such as chat, phone, email, or remote access tools. • Handle ticket management efficiently, acknowledging all issues and requests accurately. • Assure smooth onboarding for new employees by providing structured IT guidance and setting up their desks, mobile devices, and VPN access. • Provide on-site support for employees, special guests, and staff visiting the office. • Contribute innovative ideas and solutions in addition to handling complex issues raised by our employees. • Collaborate with the team to promote the best IT security practices in line with our policies and guidelines. • Proactively check meeting rooms to ensure IT technology is always ready for use. • Share knowledge with colleagues across the company and actively contribute to team and department meetings. • Assist in setting up AV equipment for internal and external events and meetings, including video-conferencing and live streaming technologies. • Troubleshoot connectivity issues for local and remote networks. • Support the office management team with IT setup for desk relocations and event spaces when necessary.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities• Provide comprehensive Level 1 and 2 desktop and software support to staff• Manage user and asset tasks effectively• Monitor work emails even after office hours to respond to any emergencies promptly• Participate actively in global IT projects to ensure seamless execution• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution• Maintain detailed documentation of all procedures and infrastructure• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks• Provide support via e-mail, phone, and in-person, escalating issues when necessary.

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Desktop Support Analyst We are offering an exciting opportunity for a Desktop Support Analyst in New York, New York. The role is crucial to the smooth operation of our IT environment and involves a variety of responsibilities, from maintaining the end-user IT environment to providing support to colleagues and participating in IT projects. Responsibilities: • Overseeing the daily IT management and maintenance tasks to ensure a risk-free environment • Assisting users in resolving IT-related issues to facilitate smooth operations • Maintaining an updated IT company asset inventory for accurate records • Processing customer credit applications accurately and efficiently for seamless transactions • Providing adequate and timely communication and support to colleagues for efficient collaboration • Participating in IT projects to stay aligned with the company's strategic goals • Ensuring a smooth IT environment in support of staff, clients, and the business as a whole • Monitoring customer accounts and taking appropriate action to maintain customer satisfaction • Maintaining accurate customer credit records for future reference and analysis.

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues. Key responsibilities: • Provide primary support for IT-related user and system issues, including phone support and technical installations. • Handle tasks related to distributed computer services. • Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues. • Maintain a customer service mindset and helpful personality throughout all interactions. • Manage service desk tickets efficiently and effectively. • Ensure the smooth operation of Windows 10 and promptly address any problems. • Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks. • Perform break-fix tasks as necessary to keep systems running smoothly. • Apply your technical aptitude and initiative to continually improve our IT support services.

Help Desk Analyst III We are offering a short term contract employment opportunity for a Help Desk Analyst III in New York. This role is vital to our team, as it involves providing comprehensive technical support to our staff, ensuring all IT systems are operating smoothly, and resolving a myriad of problems. As the main point of contact for IT-related concerns, you will be delivering personalized assistance, troubleshooting, and technical solutions. Responsibilities: • Address urgent IT issues by providing on-site, concierge-style support. • Deliver personalized technical assistance to staff, troubleshooting problems related to devices, software, and networks. • Coordinate with external IT consultants for extra tech support, including firewall management and system file maintenance. • Handle daily tech problems, including solving device malfunctions, setting up databases, and rectifying system discrepancies. • Act as an intermediary between staff and the IT consultant to prioritize crucial tech needs. • Assist with the equipment setup for new team members, ensuring smooth onboarding and correct tech configurations. • Contribute to the maintenance and enhancement of the overall IT environment for all staff members, ensuring an efficient work setting. • Provide technical support to staff, addressing issues related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Desktop Analyst II Responsibilities: • Provide IT support through various channels such as phone, email, and in-person requests• Troubleshoot and resolve hardware and software issues in a timely and courteous manner• Manage and track all problem and resolution activity within the tracking system• Install and configure basic PC software applications like Microsoft Office, Citrix, etc.• Stage and configure new and existing desktops, laptops, and peripheral equipment• Act as primary and secondary support for computer upgrades and installations• Assist in managing hardware and software assets• Participate in the hardware warranty repair process• Contribute to the continuous development of problem-solving techniques and more efficient support methods• Display proficiency in both PC and MAC systems• Support meetings as required• Perform other related tasks as assigned.

Help Desk Analyst We are seeking a proficient Help Desk Analyst to join our team. The chosen candidate will play a crucial role in the Information Technology sector. In this position, you will be responsible for handling client requests, managing accounts, and resolving issues. This role offers a long-term contract employment opportunity. Responsibilities: • Process customer requests efficiently and accurately, including password resets, account maintenance, and software installations. • Handle additions, moves, and changes for new employees and terminations. • Install printers and software, ensuring optimal functionality. • Grant access rights to shared folders and domain groups as needed. • Troubleshoot a variety of software issues including operating system, SAP, Microsoft Office, Citrix, and browsers. • Provide remote support using tools such as LANDesk, Zoom, and Remote Desktop. • Resolve issues related to Google email and Cisco VPN Client/Secure Auth OTP. • Maintain knowledge of M365 Environment including Email, Teams, SharePoint, and One Drive. • Keep accurate records of customer interactions and issues resolved.

Solutions Specialist / Business Analyst We are seeking a Solutions Specialist / Business Analyst to join our team in Rockaway, New Jersey. In this role, you will be instrumental in bridging the gap between business requirements and technical implementation. You'll collaborate with internal and external stakeholders, optimize business processes, and use your SQL expertise to support data-driven decision-making. Responsibilities: • Collaborate with business stakeholders to understand their challenges, objectives, and requirements• Analyze and identify process inefficiencies, recommending data-driven solutions• Document business and functional requirements, workflows, and use cases• Develop user stories, test scripts, and acceptance criteria for development teams• Work alongside IT, product owner, and development teams to translate business needs into technical solutions• Support solution design, system configuration, and testing efforts• Ensure implemented solutions align with business objectives and technical requirements• Facilitate clear communication between business teams and technical teams, acting as a liaison• Lead workshops, stakeholder meetings, and training sessions• Provide end-user support, documentation, and training for new processes and systems• Analyze data trends, generate insights, and support decision-making• Develop reports and dashboards to track key business metrics• Research, evaluate, and implement third-party SaaS solutions and integrate them with in-house products• Develop detailed project plans and track progress to ensure successful execution• Maintain comprehensive project documentation.

INFO SECURITY ANALYST IV (CVP Certified) We are on the lookout for a meticulous and experienced CVP tester to join our team in New York. This role is centered around designing, developing, and recommending integrated security systems to ensure the protection of proprietary/confidential data and systems. As a part of our team, you will be providing technical engineering services for the support of integrated security systems and solutions to manage information-related risks. This opportunity is on a contract to hire basis. CVP VERIFIED TESTER CERTIFICATION IS REQUIRED! Responsibilities:• Design and develop integrated security systems to safeguard proprietary/confidential data• Recommend physical control solutions to enhance security measures• Participate with clients in the strategic design process to translate security and business requirements into technical designs• Configure and validate secure systems and physical controls• Test security products and systems to detect security weakness• Establish and recommend changes to policies affecting subordinate organizations• Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors• Exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results• Interact with senior management on matters concerning several functional areas, divisions and/or customers• Provide technical direction, leadership, and training to less experienced staff• Handle seldom and unusual occurring job events and complete complex and difficult assignments.

Clinical Systems Analyst We are in the market for a Clinical Systems Analyst to join our clients' team located in Newark, New Jersey. The Clinical Systems Analyst will play a pivotal role in managing our electronic medical record (EMR) operations. This role involves a wide range of responsibilities, including system development, customer support, and clinical and operational engagement with our staff. Responsibilities: • Lead the daily operations of our electronic medical record (EMR), ensuring its smooth function• Provide both Level 1 and Level 2 support, directly to end-users and through the vendor respectively• Engage with clinical and administrative teams to understand and document workflows and recommend improvements based on knowledge of existing and future software modules• Maintain up-to-date knowledge about enhancements to Core Solutions, the internally used EMR system, and recommend future product enhancements based on identified gaps• Plan, lead, and execute all upgrades, hotfixes, and integration efforts in collaboration with leaders and vendor support teams• Create training curriculums and lead training sessions in group and individual settings; develop a Super-User strategy to broaden end-user support and training• Define priorities, optimize tasks, and align them with the most urgent or impactful priorities• Build, test, and maintain end-user security permissions/roles, forms and documents, configurations, interfaces/interoperability with 3rd party systems• Develop processes for end-user support, acting as the primary conduit for all vendor-directed support needs• Build reports and provide regular metrics related to customer support, accomplishments, project progress reports, and other directives from leadership.

Security Operations Center (SOC) Analyst We are seeking a SOC Analyst to strengthen its cybersecurity operations. This role is responsible for monitoring, analyzing, and responding to security incidents across networks, cloud environments, applications, DevSecOps, IAM, endpoints, IoT, and data security. The ideal candidate is technically proficient, proactive, and adaptable to evolving cyber threats. Key Responsibilities: <ul><li>Monitoring & Incident Response – Analyze security logs, investigate alerts, contain threats, and collaborate with MTDR vendors on SIEM configuration.</li><li>Threat Intelligence & Hunting – Leverage threat intelligence feeds, proactively hunt for security risks, and apply MITRE ATT& CK methodologies.</li><li>Network & Endpoint Security – Secure firewalls, IDS/IPS, VPNs, and manage EDR solutions to protect enterprise assets.</li><li>Cloud & Application Security – Conduct security assessments, enforce best practices in AWS, Azure, and Google Cloud, and automate security measures within CI/CD pipelines.</li><li>IAM & Data Security – Monitor identity and access management (IAM) systems, detect unauthorized access, and implement encryption and DLP policies.</li><li>Compliance & Risk Management – Support audits for GDPR, HIPAA, and NIST compliance while performing internal security checks.</li><li>Reporting & Communication – Generate detailed reports, collaborate with IT, development, and management teams, and contribute to security awareness initiatives.</li></ul>

Application Support (Mainframe) Responsibilities:<ul><li>Maintain and administer IPIS mainframe legacy systems</li><li>Support data extraction from mainframe applications (ADABAS, COBOL, JCL, TSO, IBM utilities, etc.)</li><li>Transfer mainframe data to Windows servers via UC4 file transfer</li><li>Load data into CRM/Dynamics 365 from SQL servers</li><li>Troubleshoot system issues and support new system transition</li><li>Participate in system analysis, design, and requirement sessions</li></ul>

Data Engineer Hands on development and support of new or existing data applications. Work closely with business and analysts to understand data and business process and make recommendations to clients as requested on best practices or long-term solutions to resolve current issues and also for future system design Works closely with Application and Enterprise Architects to create/review low level implementation designs, understand high level data flow designs developed by data architects. Provide technical guidance to the team for implementing complex data solutions. Provide support in the design, development, code reviews, test deploy and documentation of data engineering and data integration Applications. Maintain detailed documentation to support downstream integrations Provide support for production issues Performs activities of a scrum master Identify technology trends and explore opportunities for use within the organization Qualifications: Five to seven years of experience in Data Warehousing, Data integration or Data Engineering projects Ability to effectively work well with people in other departments and/or outside of the enterprise. Proficient in SQL. Experience working within Azure ecosystem Experience in Informatica Powercenter, IICS, Cognos, Netezza Performance servers Experienced in any of these analytical platforms - PowerBI, AzureML, Databricks or Synapse Experience using Python or Scala. Experience in Azure DevOps and Github is preferred P& C Insurance experience is preferred Possesses excellent communication skills. Bachelor’s degree in computer science or related engineering field preferred.

IT Manager We are eager to welcome an IT Manager to our team, based in New Hyde Park, New York. The IT Manager will play a pivotal role in managing our technical infrastructure, supervising IT team members, and coordinating with other departments to ensure our IT services are running effectively and securely. Responsibilities: • Leading the IT team, providing guidance and support to network engineers, system administrators, and support staff • Overseeing the performance and uptime of our IT infrastructure, including networks, servers, and databases • Implementing robust security measures such as firewalls and encryption protocols, performing regular security assessments, and responding promptly to security incidents • Working closely with leadership to formulate and execute IT strategies that align with our objectives, including the recommendation and adoption of new technologies • Effectively managing system integration, ensuring the successful implementation of new technologies or systems without disruption to ongoing operations • Developing and managing the budget for the IT department, balancing performance and expenditure for optimal resource utilization • Coordinating with external vendors for the acquisition of software, hardware, and IT services, managing contracts, and ensuring services are delivered as agreed • Creating and maintaining disaster recovery and business continuity plans to minimize downtime during system failures or natural disasters • Providing technical support to staff, resolving IT issues promptly and efficiently, and maintaining support documentation for end-users • Guaranteeing compliance of all IT systems and operations with relevant laws, regulations, and industry standards, maintaining up-to-date documentation for IT systems, configurations, and processes • Preparing regular reports for senior management on IT performance, projects, and any challenges encountered, and establishing key performance indicators (KPIs) for IT operations.

IT Helpdesk We are in the search for a detail oriented IT Helpdesk individual to join our team based in New Hyde Park, New York. The role primarily involves providing efficient and effective assistance with information technology systems, both remotely and in person, and ensuring customer satisfaction through superior service. Responsibilities: • Provide technical assistance to users regarding hardware, software, network connectivity, and application issues via phone, email, live chat, or in person. • Diagnose and resolve basic technical problems with computers, peripherals, applications, and network access. • Document user issues in a ticketing system, tracking progress, and updating status. • Manage user accounts, including password resets and access permissions. • Install and update software applications on user workstations. • Utilize remote desktop tools to access user systems and provide technical assistance. • Communicate tech inquiries via email, through online chats, over the phone, or in person. • Inform customers about IT products and services. • Guide customers step-by-step through the problem-solving process. • Assist with troubleshooting hardware and software. • Follow up with customers to ensure satisfactory service. • Relay customer feedback to the appropriate internal team members.

Data Engineer We are offering a permanent employment opportunity for a Data Engineer in the insurance industry, based in Branchville, New Jersey. As a Data Engineer, your role will encompass the development and support of data applications, working in close collaboration with business analysts, application and enterprise architects, and providing technical guidance to the team for implementing complex data solutions. Responsibilities: • Collaborate with business analysts to understand data and business processes, making recommendations on best practices or long-term solutions to resolve current issues and for future system design. • Engage in hands-on development and support of new or existing data applications. • Work in partnership with Application and Enterprise Architects to understand high-level data flow designs and create/review low-level implementation designs. • Offer technical guidance to the team for implementing intricate data solutions. • Maintain detailed documentation to support downstream integrations. • Provide support for production issues and execute the activities of a scrum master. • Identify technology trends and explore opportunities for their use within the organization. • Participate in the design, development, code reviews, testing, deployment, and documentation of data engineering and data integration applications.

IT Service Manager We are seeking an IT Service Manager to join our team. This role is crucial in ensuring efficient IT service delivery across all infrastructure operations. The role is based in Bridgewater, New Jersey, and offers a contract to permanent employment opportunity. The successful candidate will demonstrate leadership in incident and escalation management and uphold high standards of support. The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and escalation management, and upholding high standards of support. This role oversees end-to-end support processes, monitors key performance indicators, and collaborates with cross-functional teams to drive continuous improvement in IT service delivery. The Manager will play a critical role in resolving escalations, enhancing operational efficiencies, and ensuring a robust, reliable IT infrastructure to support business needs.

Data Quality Analyst We are offering a long-term contract employment opportunity for a Data Quality Analyst in New York. As a Data Quality Analyst, you will be working in the industry, focusing on maintaining data accuracy and integrity across various platforms and applications. Responsibilities: • Collaborate with data engineers to identify and rectify data inconsistencies or errors, contributing to the improvement of technical solutions. • Monitor the data entry process across various platforms and planning tools, ensuring the completeness and correctness of information. • Build and maintain strong relationships with stakeholders through proactive communication and support, ensuring adherence to data protocols and smooth data flow. • Regularly communicate updates on data cleansing progress, health, and performance of the data system to engineering teams, providing feedback and guidance on potential areas of improvement. • Resolve data discrepancies within media platforms and internal applications, working closely with various teams.

IT Project Manager - Higher Ed We are offering a permanent employment opportunity for an IT Project Manager - Higher Ed in Woodbridge, New Jersey. This role revolves around the crucial task of developing and implementing project management frameworks, procedures, and templates, as well as managing the Project Management Life Cycle from start to finish in the industry. Responsibilities: • Develop and implement project management office frameworks, processes, and templates. • Ensure that projects are completed on time and meet business and system requirements. • Provide support for project plan development and monitor timelines, budgets, and scope. • Create project budgets, estimate resources needed, and negotiate with resource managers to ensure appropriate resource allocation. • Apply PM tools and methodologies to ensure project milestones are achieved and scope is maintained. • Conduct project completion reviews, resource and vendor assessments, and create recommendation reports. • Observe project team dynamics to ensure effective team member synergies and to resolve and escalate issues. • Perform assessments throughout projects to identify risks and potential impact and to develop response strategies. • Participate in the evaluation, selection, maintenance, and continuous enhancements of project management methodology, tools, and templates. • Develop standards and procedures for project reporting and documentation. • Report on the status of the overall project, identify and communicate resource conflicts. • Solicit regular feedback from stakeholders and project sponsors to continually improve project performance.

SAP Business One ERP Manager We are seeking a skilled SAP Business One ERP Manager to join our team in Woodbury, New York. In this role, you will be responsible for managing the SAP Business One system, developing reports and dashboards, implementing workflows, resolving server issues, and handling vendor relationships. This role is an exciting opportunity for a proactive individual with strong technical expertise in SAP Business One. Responsibilities: • Manage the daily operations of the SAP Business One system and ensure its optimal functionality. • Troubleshoot any technical issues that might arise in the SAP Business One system. • Implement system maintenance and optimization best practices. • Develop customized reports and dashboards to meet the organization's needs. • Analyze data and provide insights to support decision-making processes. • Design workflows within the SAP Business One system to streamline business processes. • Collaborate with stakeholders to understand workflow requirements and implement efficient solutions. • Manage the SAP Business One server infrastructure, including its installation, configuration, and maintenance. • Plan and execute system upgrades and patches in coordination with relevant stakeholders. • Ensure data integrity and security measures are in place and up to date. • Serve as the primary point of contact for SAP Business One vendors. • Manage vendor relationships, including contract negotiations, performance evaluations, and issue resolution. • Stay informed about updates and new releases from vendors and assess their impact on the organization.

IT Director (Hands-On) We are in search of an IT Director to join our team, located in Upper Bergen County, New Jersey. This role involves overseeing and managing IT-related initiatives, ensuring alignment with our strategic objectives. As an IT Director, you will be working closely with various departments to develop and implement technology solutions that are cost-effective and enhance business performance. Responsibilities: • Design and implement secure IT solutions to meet business requirements• Oversee the management and implementation of Business Central, Power BI, Azure, and other cloud-based solutions• Develop IT strategies that are in alignment with business goals and objectives• Lead strategic planning initiatives to improve technological capabilities• Manage and lead IT Projects from initiation to completion, ensuring they are delivered on time and align with business needs• Develop and maintain security standards, policies, and best practices across multiple platforms• Drive digital transformation efforts to improve operational efficiency• Oversee budgeting, resource allocation, and cost optimization for IT projects• Manage the IT team, external vendors, and consultants to achieve project goals• Ensure robust security and risk management frameworks are in place

IT Director We are inviting applications for the role of an IT Director in New York. In this role, you will be the bridge between business and technology, constantly engaging with the organization to understand their requirements and providing guidance on how to leverage technology for additional business value. Responsibilities • Develop technical solutions that enhance operational efficiency, performance, reliability, cost-effectiveness, and security throughout the technology adoption and implementation process. • Collaborate with internal and external teams to drive activities such as architecture reviews, demos, technical workshops, and white-boarding sessions by creating and presenting technical content. • Lead the local team to deliver all aspects of an IT service in alignment with the company values and client requirements. • Collaborate with key business stakeholders to transform business requirements into fit for purpose Microsoft and 3rd party solutions throughout the complete project lifecycle. • Participate in initiatives to evolve existing and future technologies to drive continuous business improvement as part of the IT strategy. • Improve the standards and methodologies for solutions architecture consistently. • Provide technical input as part of cross-functional project teams. • Ensure that all Microsoft and 3rd party development work meets the agreed architecture and coding standards, taking personal accountability for assuring design documentation and coding. • Understand Networking solutions and apply this knowledge in the role. • Actively participate in project planning, team meetings, reviews, retrospectives, sprint and release planning, demos, and other meetings.