We are looking for a highly motivated Bilingual Customer Care Specialist to join our team on a contract basis in Portsmouth, Virginia. In this role, you will support customers with attentiveness and efficiency, ensuring their inquiries are handled with care. The ideal candidate will be fluent in English and possess strong Spanish communication skills, enabling them to address diverse customer needs.<br><br>Responsibilities:<br>• Respond to customer inquiries with attentiveness and accuracy, providing information about company policies, products, and services.<br>• Investigate and resolve documentation errors or discrepancies, escalating complex issues to the supervisor as needed.<br>• Perform account maintenance tasks, ensuring customer records are up-to-date and accurate.<br>• Prepare weekly customer service reports and maintain detailed records of interactions.<br>• Keep management informed of ongoing activities and any significant issues encountered.<br>• Attend meetings and contribute to discussions aimed at improving customer service processes.<br>• Maintain a clean and organized workspace while adhering to company security standards.<br>• Collaborate with other departments to assist with cross-functional tasks and ensure seamless operations.<br>• Actively promote and cross-sell company products and services to customers.<br>• Build strong relationships with customers and team members, fostering a positive and detail-oriented environment.
We are looking for a dedicated Customer Service Representative to join our team in Norfolk, Virginia. In this contract position, you will play a pivotal role in delivering exceptional service while supporting both individual client needs and team objectives. This role requires someone with a strong focus on detail, a talent for technology, and the ability to manage tasks independently and collaboratively.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound calls, addressing customer inquiries and concerns.<br>• Make outbound calls as needed to provide updates or follow up on client requests.<br>• Utilize technology tools to manage administrative tasks efficiently and ensure accurate record-keeping.<br>• Collaborate with team members to achieve shared goals and maintain a positive work environment.<br>• Identify opportunities for career development and provide guidance to customers when applicable.<br>• Maintain a high level of attention to detail in all communications and documentation.<br>• Demonstrate reliability by consistently meeting deadlines and delivering quality service.<br>• Adapt to changing priorities and handle multiple tasks effectively.<br>• Uphold the organization's values and commitment to excellent customer service.
