41 results for Customer Service Specialist in Newtown Square, PA

Customer Support Specialist Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process

Customer Service Representative Are you passionate about delivering exceptional customer experiences? Robert Half is looking for a dedicated and customer-focused individual to join a local and growing organization as a Customer Service Representative. In this role, you’ll be the voice of the organization, helping to solve customer challenges, answer questions, and create meaningful interactions every day. If you enjoy problem-solving, thrive in a fast-paced environment, and love finding ways to go the extra mile, we’d love to hear from you! Responsibilities:<ul><li>Assist customers with inquiries regarding products, services, billing, or account management via phone, email, live chat, and/or in person.</li><li>Resolve issues efficiently by identifying customer needs, troubleshooting concerns, and providing thoughtful solutions.</li><li> Accurately maintain and update customer records, ensuring all information is documented and actionable in a timely manner.</li><li>Work closely with internal teams, including sales and technical support, to address complex customer concerns and escalate issues when necessary.</li><li>Go beyond solving problems—proactively offer solutions and insights to enhance the overall customer experience.</li></ul>

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative based in New Holland, Pennsylvania. In this role, you will be expected to handle inbound calls, provide exceptional customer service, and perform data entry tasks in a call center environment. Responsibilities • Addressing and resolving customer inquiries and complaints• Handling inbound calls effectively• Maintaining and updating customer records accurately• Conducting data entry tasks and maintaining customer information• Escalating calls to next tier of support as needed• Using database software to track, record, and report customer interactions• Ensuring all email correspondence with customers are handled professionally• Regularly monitoring customer accounts and taking necessary actions

Customer Service Representative We are offering a permanent employment opportunity for an organized and detail-oriented Customer Service Representative in Reading, Pennsylvania. As a Customer Service Representative, you will be responsible for managing customer communications, maintaining precise customer records, scheduling appointments, and resolving customer inquiries. Your role will also involve navigating multiple computer systems and applications while providing superior customer service. Responsibilities: • Efficiently process customer credit applications • Maintain comprehensive and accurate customer credit records • Manage incoming and outgoing telephone calls professionally • Schedule and confirm appointments as per business requirements • Utilize Microsoft Office Suite for various tasks • Navigate multiple computer systems and applications for customer service purposes • Resolve customer inquiries promptly and effectively • Utilize strong problem-solving and analytical skills to enhance customer service • Coordinate schedules to ensure smooth operations • Work in a call center environment, taking necessary action on customer accounts when required.

Customer Service Representative Are you passionate about making a difference in the healthcare industry? Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Robert Half is seeking a dedicated and professional Customer Service Representative to join a thriving organization. This is a great opportunity for someone looking to contribute to impactful patient care and enhance the overall healthcare experience. Key Responsibilities:<ul><li>Respond promptly to patient, provider, and payer inquiries via phone, email, or chat, ensuring resolution in a courteous and efficient manner.</li><li>Assist with scheduling appointments, verifying insurance, and explaining healthcare procedures or policies.</li><li>Maintain accurate records of interactions in the healthcare organization's system while ensuring compliance with all applicable HIPAA regulations.</li><li>Collaborate with medical teams to address patient concerns and escalate complex issues when necessary.</li><li>Educate patients about services and assist with payment processing or billing queries.</li><li>Ensure all communications maintain sensitivity and confidentiality related to patient information.</li></ul>

Customer Support / Escalation Specialist Are you passionate about delivering exceptional customer experiences and solving challenging issues? Do you thrive in dynamic environments where every interaction counts? We are looking for a Customer Service / Escalation Specialist to join a local organization and serve as the critical link between customers and their support solutions. In this role, you will handle escalated customer concerns, identify root causes, and collaborate with internal teams to deliver timely resolutions—all while ensuring client satisfaction remains a top priority. Key Responsibilities:<ul><li>Serve as the go-to expert for resolving complex or escalated customer concerns.</li><li>Investigate and identify root causes of customer issues, ensuring a thorough and efficient resolution.</li><li>Provide exceptional service to customers, demonstrating empathy, professionalism, and active listening to understand their needs.</li><li>Maintain strong communication throughout the process, keeping customers informed with accurate updates and timelines.</li><li>Work closely with internal teams, including Quality Assurance, Operations, and Leadership, to drive effective solutions for escalated issues.</li><li>Provide feedback to teams on recurring issues and recommend potential process improvements.</li><li>Accurately document customer interactions, resolutions, and trends using [insert CRM/tool used].</li><li>Provide insights and analyze patterns from escalated cases to inform the development of long-term solutions.</li><li>Anticipate customer needs by understanding pain points and suggesting practical remedies to enhance their experience.</li><li>Identify and escalate critical issues to management as necessary.</li></ul>

Operations Specialist Are you a proactive and detail-oriented professional with a passion for driving operational excellence? Robert Half is searching for a highly organized Operations Specialist to join a local and dynamic team. In this role, you’ll play a key part in ensuring the seamless execution of operational processes, providing vital support to cross-functional teams, and contributing to the overall success of the organization. If you thrive in a fast-paced environment, enjoy solving challenges, and are committed to delivering outstanding results, we want to hear from you! Responsibilities:<ul><li>Serve as the primary point of contact for service technicians, offering dispatch assistance and facilitating optimal routing of service calls.</li><li>Support the scheduling of service appointments to maximize technician efficiency and enhance customer satisfaction.</li><li>Maintain clear and effective communication with technicians, addressing inquiries and providing timely updates as needed.</li><li>Answer incoming calls, addressing customer inquiries and concerns with a professional and prompt approach, reflecting strong communication skills.</li><li>Step in during Customer Service Representative (CSR) absences, covering core duties to ensure seamless operations and consistent service.</li><li>Conduct thorough reviews and audits of service invoices to confirm accuracy in service details, labor, and pricing.</li><li>Ensure that invoiced charges correspond to the services provided, working to resolve any discrepancies with appropriate stakeholders.</li><li>Provide flexible, ad hoc support to address evolving business needs, including assisting with tasks across multiple departments.</li><li>Foster a collaborative, team-oriented culture by serving as a dependable resource for cross-functional initiatives.</li></ul>

Account Representative Are you a results-driven professional with a passion for building meaningful relationships and delivering exceptional service to clients in the health care industry? Robert Half is seeking a dynamic Account Representative to join a local health care team. In this role, you will connect with health care professionals and organizations, providing tailored solutions that support their evolving needs. Key Responsibilities:<ul><li>Cultivate and maintain positive relationships with existing and potential health care clients, including providers, clinics, hospitals, and other industry stakeholders.</li><li>Serve as the primary point of contact for your assigned accounts, addressing client questions, resolving issues, and ensuring overall satisfaction.</li><li>Proactively identify new growth opportunities within the health care sector, promote our services, and expand the client base.</li><li>Achieve or exceed designated sales quotas by offering solutions tailored to client needs, negotiating contracts, and closing deals.</li><li>Stay up-to-date on industry trends, regulations, and competitive offerings to continuously position the company as a valued partner in the health care space.</li><li>Partner with internal teams, including marketing and operations, to ensure seamless client onboarding and service delivery.</li></ul>

Collections Representative Robert Half is offering a career building opportunity for a Collections Representative in the Healthcare/NHS industry, located in Philadelphia, Pennsylvania. As a Collections Representative, you will work on ensuring the correct and timely reimbursement from third-party payors for services provided. Get your career moving in the right direction and click the apply button today! As a Collections Representative your responsibilities will include:• Manage and resolve accounts in compliance with contracts and agreements, which includes the review, analysis, and identification of possible barriers to correct and timely claim submission and processing.• Maintain communication with insurance companies and third parties via telephone, letter, fax, or email as necessary and document all actions taken to resolve accounts.• Review and manage credit balances, submit requests for refunds in accordance with policies or initiate off-sets/retractions of incorrectly paid services when possible.• Investigate and submit for approval write off allowances and/or adjustments that have reasonable justification in accordance with contracts and policies.• Handle insurance explanations of benefits that require other activities or reconciliation.• Ensure that all claim submissions, appeals, and requested information is provided within the required timeframe to avoid filing issues and processing delays.• Assist with special projects, audits, and reconciliation as necessary.• Comply with all internal procedures and policies while maintaining a high level of customer service.• Utilize Microsoft Excel and other analytics tools for data handling and review.• Transfer accounts when necessary and only after confirming updated registration or eligibility.

Asset Management Operations Specialist I - Market A We are offering a short term contract employment opportunity for an Asset Management Operations Specialist I - Market A in the manufacturing industry, located in Norristown, Pennsylvania, 19401, United States. As an Asset Management Operations Specialist I - Market A, you will be involved in various tasks from processing customer applications to maintaining accurate customer records and resolving customer inquiries. You will also closely monitor customer accounts and take appropriate action as needed. Responsibilities: • Efficiently process customer credit applications • Maintain accurate customer credit records • Monitor customer accounts to ensure smooth operations • Resolve customer inquiries in a timely and detail-oriented manner • Reconcile unapplied cash for accurate posting and accounting • Process check applications accurately and promptly, including terminations and consignments • Research and submit refund requests • Carry out reconciliations of accounts for accurate invoicing and delinquency • Handle overflow phone queue and be able to answer basic lease questions • Perform administrative tasks as assigned, including generating and tracking missing and damaged invoices • Manage team email box, ensuring timely distribution of all requests • Understand and adhere to service level agreements • Provide life cycle management support for specific programs for early and end of lease quoting • Distribute requests to appropriate remarketers accurately and timely • Open, review and document all incoming mail in a timely manner.

Property Damage Claims Specialist We are seeking a Property Damage Claims Specialist to join our team in Allentown, Pennsylvania. In this role, you will handle customer property damage claims related to our electric service operations. You will oversee the claim from initial receipt to final determination and settlement, ensuring all actions comply with state regulations and company policy. This role offers a long term contract employment opportunity and operates in a hybrid mode, with three days on-site and two days working from home. Responsibilities: • Handle customer property damage claims resulting from our service operations • Oversee the entire claims process, from receipt to final determination and settlement • Ensure all actions comply with state regulations and our company's policy • Maintain accurate and timely records of all claims • Provide quality customer service and handle escalated calls when necessary • Maintain confidentiality regarding claims decisions and rationale • Analyze claims to ensure appropriate losses are paid for each event • Assist in determining liability for damage claims • Maintain tracking records of all accepted and denied claims • Handle other duties and projects as assigned.

Practice Support Specialist We are offering an exciting opportunity for a Practice Support Specialist in Philadelphia, Pennsylvania. In this role, you will be part of a dynamic environment within the technology industry. You will be responsible for a variety of tasks that help support our operations, ensuring our practices run smoothly. Responsibilities: • Utilize Cisco, Citrix, Cloud, and Dell Technologies to support business operations • Actively manage and update Active Directory • Maintain and troubleshoot computer hardware to ensure optimal performance • Use the 'About Time' management system to track tasks and projects • Implement and manage backup technologies for data protection and recovery • Leverage effective communication skills to resolve customer inquiries and issues • Monitor customer accounts and take necessary actions based on their status • Process customer credit applications with accuracy and efficiency • Maintain comprehensive and accurate customer credit records.

Service Coordinator Are you an organized multitasker with a passion for providing excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a dedicated Service Coordinator to join a local and growing company! In this role, you’ll be the go-to person for scheduling, communication, and ensuring smooth service operations. If you’re someone who enjoys collaborating with teams, building client relationships, and making a difference through your work, this opportunity is perfect for you. Responsibilities:<ul><li>Schedule and dispatch field technicians, contractors, or service personnel based on customer needs, location, and urgency (Source: RH Acronym Guide.docx).</li><li>Manage and update service calendars to optimize time and resources.</li><li>Act as the primary point of contact for customers, addressing inquiries, concerns, and service requests.</li><li>Provide regular updates to clients on the status of service appointments, ensuring accurate and timely information.</li><li>Process service-related documentation, including work orders, invoices, and quality assurance surveys (Source: RH Acronym Guide.docx).</li><li>Maintain accurate records of service activities for reporting and compliance purposes.</li><li>Coordinate with internal teams, including operations, logistics, and quality assurance, to ensure operational efficiency (Source: RH Acronym Guide.docx).</li><li>Communicate with field personnel to confirm job completion, troubleshoot delays, or resolve issues that arise during service delivery.</li><li>Monitor and assess service quality by gathering customer feedback through Quality Control Calls (QCs) or post-service surveys (Source: RH Acronym Guide.docx).</li><li>Identify areas for improvement and recommend solutions to enhance customer satisfaction and service delivery.</li><li>Resolve scheduling conflicts, resource shortages, or other challenges with agility and a focus on customer satisfaction.</li><li>Escalate complex issues to the appropriate manager or department for resolution.</li></ul>

Collections Specialist We are offering a long-term employment opportunity for a Collections Specialist in the healthcare industry, located in Malvern, Pennsylvania. As a Collections Specialist, you will be responsible for a variety of tasks including processing customer credit applications, maintaining accurate customer records, and resolving customer inquiries. This role also involves monitoring customer accounts and taking appropriate action. Responsibilities:• Accurately process customer credit applications in a timely manner• Provide excellent customer service by resolving customer inquiries and concerns• Maintain up-to-date and accurate customer credit records• Monitor customer accounts and conduct light collections activities as needed• Assist with the administration of claims and billing functions• Perform data entry tasks related to customer accounts and billing• Conduct regular reporting activities to monitor account status and collections efforts.

Collections Specialist A growing company in the 19020 zip code (near Bensalem) area is seeking a Collections/Customer Care Specialist for a potential temporary-to-hire opportunity. This position is 100% on-site and requires an immediate start. Schedule:<ul><li>3 days: 9:00 AM – 5:00 PM</li><li>2 days: 10:00 AM – 6:00 PM</li><li>Every other Saturday required (but you will have off 1 day during the week, so ultimately it will still be a 5-day work week)</li></ul>Key Responsibilities:<ul><li>Perform skip tracing to locate hard-to-find account holders</li><li>Assist customers with outstanding balances via phone and email</li><li>Arrange payments to bring accounts current within the allowable timeframe before charge-off</li><li>Follow up on payment deadlines and account statuses</li><li>Process fund transfers, including ACH, credit/debit card payments, and member account adjustments</li></ul>

Collections Specialist Are you an experienced Collections Specialist ready to bring your expertise to a dynamic and reputable HVAC company in Wilmington, DE? We’re looking for a results-driven professional to join our team and play a pivotal role in maintaining financial health while providing exceptional service to our clients. Why Work With Us?<ul><li>Reputable Organization: Be part of a trusted name in the HVAC industry, recognized for quality and excellence.</li><li>Career Growth: Opportunity to transition to a permanent role, with room for advancement.</li><li>Team Environment: Join a supportive team that values collaboration and innovation.</li></ul>Key Responsibilities:<ul><li>Manage and monitor accounts receivable to ensure timely collections.</li><li>Communicate with customers to resolve payment discrepancies and secure outstanding payments.</li><li>Collaborate with internal teams to address and resolve account issues.</li><li>Prepare and maintain detailed records of collection activities.</li><li>Provide exceptional customer service while balancing firm but professional collections practices.</li></ul>What We’re Looking For:<ul><li>Experience: 2+ years in collections or accounts receivable, preferably in a service-based industry.</li><li>Skills: Strong negotiation, communication, and problem-solving skills.</li><li>Tech-Savvy: Proficiency in accounting software and Microsoft Office Suite.</li><li>Team Player: Ability to work well independently and collaboratively.</li><li>Detail-Oriented: Keen attention to detail and ability to manage multiple priorities.</li></ul>Ready to make an impact?Apply now to become part of a company that values integrity, innovation, and excellence in every aspect of its business!

Accounts Receivable Specialist We are offering a long-term contract employment opportunity for an Accounts Receivable Specialist in Camden, New Jersey. As an Accounts Receivable Specialist, you will be tasked with managing and maintaining financial records, processing customer applications, and dealing with inquiries in an efficient and detail-oriented manner. The role is situated in the financial services industry. Responsibilities:• Efficiently process customer credit applications using appropriate accounting software systems.• Proactively monitor customer accounts and take necessary actions to prevent discrepancies.• Handle cash activity responsibly and accurately, ensuring all transactions are recorded in the accounting functions.• Resolve customer inquiries in a timely manner, using your knowledge of the Epic Software system.• Perform bank reconciliations to ensure all financial records are accurate.• Manage billing functions, ensuring all invoices are accurate and sent out in a timely manner.• Use ADP - Financial Services software to maintain and manage accounts receivable.• Ensure all cash handling procedures are followed, minimizing errors and discrepancies.

HR Shared Services Representative We are in search of an HR Shared Services Representative to join our team located in READING, Pennsylvania. This position plays a crucial role in delivering efficient, high-quality support for human resources functions within an organization. This professional typically works within a shared services environment, providing centralized support to employees, managers, and HR teams. Below is a detailed description of the role: Responsibilities:<ul><li>Act as the first point of contact for employee inquiries, handling questions related to HR policies, procedures, benefits, payroll, and systems.</li><li>Provide accurate and timely resolution to concerns, escalating complex cases to appropriate HR specialists when necessary.</li><li>Execute administrative activities such as onboarding, offboarding, benefits enrollment, and maintaining employee records in HR systems.</li><li>Process and verify changes, including promotions, transfers, and terminations, ensuring compliance with organizational procedures and legal requirements.</li><li>Manage HR technology tools such as Human Resources Information Systems (HRIS), ticketing systems, and self-service portals.</li><li>Ensure data accuracy by entering updates and auditing records in line with company standards.</li><li>Provide guidance to employees regarding company policies and processes, ensuring alignment with organizational values.</li><li>Support compliance efforts by managing documentation and responding to compliance-related inquiries</li></ul>

AP/AR Specialist We have partnered with a small company on their search for an AP/AR Specialist with proven payroll experience. In this role, you will assist with financial reporting, tax compliance, updating payroll records, processing vendor invoices, preparing annual tax forms, assisting the front desk as needed, resolving accounting discrepancies, maintaining accounting files, and assisting with the annual audit process. The ideal AP/AR Specialist for this role should have a not-for-profit background, have a high level of attention to detail, excellent organizational skills, and great time management skills. Major Responsibilities· Process, verify and reconcile incoming invoices· Handle accounts payable and receivable transactions· Generate client invoices· Post incoming payments· Prepare annual tax forms· Analyze workflow processes· Ensure bills and payroll are paid timely/accurately· Assist with collecting on past due accounts· Prepare financial reports

Collections Specialist Our client in Elverson, PA, is seeking a skilled and detail-oriented Collections Specialist to join their team. As a key member of the finance department, you’ll play a crucial role in managing receivables, maintaining client relationships, and ensuring outstanding balances are resolved in a timely and detail oriented manner. Key Responsibilities: Contact clients to collect outstanding payments via phone, email, or written correspondence. Review and reconcile customer accounts to ensure accuracy. Investigate and resolve billing discrepancies or disputes. Maintain detailed records of all communication and collection activities. Collaborate with internal teams to resolve account issues and provide excellent customer service. Generate aging reports and provide weekly status updates to management. Ensure compliance with company standards, policies, and relevant regulations. If interested please send resume over to Marcella Misnik marcella.misnik@roberthalf com

Executive Assistant/Business Manager Our client within the academia field seeks a thorough, Executive Assistant/Business Manager with proven experience working in an operations role while supporting C-level executives. In this role, the Executive Assistant/Business Manager will be responsible for providing a high level of support by completing administrative tasks such as: organizing travel, maintaining calendars, drafting internal and external correspondence, placing catering orders, assisting with budgets, preparing expense reports, and providing a high-level of customer service. The ideal candidate for this role should have proven experience supporting basic accounting activities, outstanding organizational and interpersonal skills, excellent time management abilities and have advanced knowledge of Microsoft Office Suite applications. What you get to do daily· Coordinate executive communications· Prepare internal and external corporate documents· Calendar Management· Prepare weekly reports· Draft meeting agendas· Distribute incoming mail/packages· Travel Arrangements· Order and maintain inventory of office supplies· Assist with property management activities· Record meeting minutes· Credit Card Reconciliations· Special errands as needed

Accounts Payable Specialist We are offering a long-term contract employment opportunity for an Accounts Payable Specialist in King of Prussia, PA. The successful candidate will be working onsite and will be integral to our team, handling various tasks related to account coding and accounting software systems. Responsibilities:• Oversee the process of account coding to ensure accuracy and efficiency.• Conduct regular audits to maintain the integrity of financial data and processes.• Manage the Accounts Payable (AP) process, including the accurate and timely processing of invoices.• Apply accrual accounting principles to maintain financial records and prepare reports.• Maintain and update customer credit records on a regular basis.• Resolve customer inquiries promptly and professionally.• Monitor customer accounts and initiate appropriate action when necessary.• Adapt to changing circumstances and needs within the accounting department.

Accounts Receivable Specialist Robert Half team is seeking an Accounts Receivable Specialist to join our client's teams in Reading, PA. This position you will enter, post and reconcile batches, research and resolve customer A/R issues, prepare aging report, place billing and collection calls, maintain cash receipts journal, update, and reconcile sub-ledger to G/L. This position is a contract opportunity with the possibility of making a meaningful impact within a fast-growing organization. Key Responsibilities:<ul><li>Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</li><li>Reconcile bank accounts, posting and balancing financial data in various ledgers</li><li>Input timesheet data</li><li>Verify of documents and codes</li><li>Process payments and compiling segments of monthly closings and annual reports</li><li>Support, communicate, reinforce and defend the mission, values and culture of the organization</li><li> Provides information as requested to shippers, customers, the sales/marketing department and other stakeholders</li><li>Collections: contact existing clients to help resolve payment issues; assist in setting up payment plans</li></ul>If interested, please send resume to marcella.misnik@roberthalf com

Marketing Specialist We are in search of a Marketing Specialist 2 to join our team in KING OF PRUSSIA, Pennsylvania. In this role, you will be primarily focusing on conducting comprehensive market research, analyzing market conditions, and determining potential sales of products or services. Your expertise in data analytics will play a crucial role in devising and refining our go-to-market strategies. Responsibilities: • Conduct thorough analysis of the competitive landscape, market trends, and customer needs to provide actionable insights for product positioning and go-to-market strategies. • Collaborate cross-functionally to develop and refine customer personas based on detailed data analysis to guide marketing campaigns, product development, and sales efforts. • Devise and assess methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data. • Create and maintain dashboards and reports using tools like Power BI and Tableau to present insights to key stakeholders. • Work closely with product management, sales, and marketing teams to ensure alignment between product offerings and market opportunities. • Leverage your skills in Excel, PowerBI, SmartSheet, Salesforce, and 6Sense to enhance our marketing efforts. • Use your strong ability to analyze and interpret customer and market data to inform product marketing decisions. • Apply your proficiency in BI tools such as Power BI or Tableau for creating visual reports and dashboards. • Utilize your negotiation skills to broker beneficial deals and partnerships for the company. • Use your excellent verbal and written communication skills to effectively relay information and ideas internally and externally.

Accounting Specialist We are on the lookout for a meticulous Accounting Specialist to join our team in Moorestown, New Jersey. As an Accounting Specialist, your role will involve managing invoicing, billing, and accounts receivable operations. You will also be expected to navigate accounting software systems and enterprise resource planning tools. This role offers a long-term contract employment opportunity. Responsibilities:• Handle invoicing processes, ensuring accuracy and timeliness• Oversee billing functions, rectifying any discrepancies swiftly• Manage accounts receivable, keeping track of incoming payments and outstanding debts• Monitor customer accounts, taking appropriate action when necessary• Perform auditing tasks to ensure financial compliance and accuracy• Manage accounts payable, ensuring all outgoing payments are processed correctly.