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31 results for Client Services Representative in Newton Highlands Ma

Customer Service Representative <p>We are seeking a Customer Service Representative for a long-term contract opportunity in Somerset, NJ. In this role, you will act as the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will support key business functions, including order management, customer communication, and system updates, while contributing to a high standard of customer satisfaction.</p><p><br></p><p><strong><u>Core Responsibilities:</u></strong></p><ul><li>Process and manage customer orders, ensuring accuracy and timeliness.</li><li>Communicate and coordinate with internal teams and customers to resolve issues and maintain strong working relationships.</li><li>Update and track order statuses, inventory levels, and delivery schedules.</li><li>Address customer inquiries professionally through email, phone, or other communication channels.</li><li>Maintain accurate customer records and update systems with relevant information.</li><li>Support team projects, identify process improvements, and contribute to operational efficiency.</li></ul> Customer Service Representative <p>We are hiring a Customer Service Representative for a long-term contract in Somerset, NJ. You will be the main contact for customers, handling their requests professionally and efficiently. Your duties include managing orders, communicating with teams and customers, and updating our systems to ensure customer satisfaction.</p><p><br></p><ul><li>Accurately process and track customer orders, ensuring timely fulfillment.</li><li>Serve as a liaison between customers and internal departments to resolve inquiries and maintain positive relationships.</li><li>Monitor order progress, inventory levels, and delivery timelines.</li><li>Respond to customer questions via phone, email, or other channels with professionalism.</li><li>Keep customer records updated and accurately input data into relevant systems.</li><li>Assist in team initiatives, suggest process improvements, and help streamline operations for greater efficiency.</li></ul><p><br></p> Customer Service Representative <p>We are offering a contract employment opportunity in the Retail Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. </p><p><br></p><p>Responsibilities:</p><ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul> Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative in Rutherford, New Jersey. This role involves a variety of tasks within the sector, including handling customer inquiries, maintaining customer records, and processing applications.<br><br>Responsibilities:<br>• Ensuring accurate and efficient processing of customer credit applications.<br>• Handling outbound phone calls to customers.<br>• Performing administrative duties related to customer service.<br>• Executing call back verifications as needed.<br>• Confirming and updating customer bank account information in the system.<br>• Showcasing detail oriented phone skills during inbound and outbound calls.<br>• Assisting with additional tasks as required to maintain excellent customer service.<br>• Utilizing Microsoft Excel and Word to ensure accuracy and maintain data.<br>• Managing email correspondence with customers in a detail oriented manner. Customer Service Representative <p>Are you a people person with excellent problem-solving skills? Do you thrive in a dynamic, customer-oriented environment? If you answered yes to these questions, we have an opportunity that may be a great fit for you! Robert Half is currently seeking a dedicated and experienced Customer Service Representative to join a local, well-established organization. </p><p><br></p><p> Responsibilities: </p><ul><li>Handling customer inquiries and resolving their issues in a prompt, courteous, and efficient manner via phone, email, or live chat.</li><li>Building and maintaining customer relationships by providing exceptional customer service.</li><li>Working collaboratively with the internal team to ensure proper handling and follow-up of all customer needs and requests.</li><li>Documenting all customer interaction details, comments, and complaints in the CRM system.</li><li>Supporting sales team by up-selling or cross-selling products & services when appropriate.</li><li>Participates in team meetings, providing input and suggestions for improving customer service processes and procedures.</li></ul> Customer Service Representative <p>We are hiring a Customer Service Representative for a long- term contract opportunity in Somerset, NJ. This is an excellent opportunity to join an innovative organization where you will support essential operations, focusing on managing product exchanges and customer interactions.</p><p><br></p><ul><li>Deliver outstanding customer service by addressing and resolving inquiries promptly.</li><li>Manage the returns process using designated computer systems.</li><li>Conduct research to resolve return-related issues, collaborating with various departments.</li><li>Oversee the movement of goods between customers and the company, working closely with various departments.</li><li>Maintain accurate customer credit records.</li><li>Process customer credit applications efficiently.</li><li>Ensure accurate order entry and management, including handling returns.</li></ul> Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in the manufacturing industry, based in Avenel, New Jersey. As a Customer Service Representative, you will be tasked with the responsibility of dealing with customer inquiries, managing order processing, and ensuring customer satisfaction. <br><br>Responsibilities: <br><br>• Assist and support customers as well as the sales team as part of a team dynamic.<br>• Accurately enter orders into the database.<br>• Direct orders to the appropriate facility.<br>• Liaise with external vendors for order placement when necessary.<br>• Collaborate with shipping companies for delivery arrangements.<br>• Generate invoices for orders once they are shipped or delivered.<br>• Handle purchase orders and receipt of goods for inventory.<br>• Keep a record of proof of deliveries (PODs) and bill of lading (BOL).<br>• Maintain order and shipping data in Excel spreadsheets.<br>• Respond promptly to incoming calls and emails.<br>• Update customer pricing in the database on a monthly basis.<br>• Regularly follow up on open orders.<br>• Perform any other assigned duties. Customer Service Representative We are seeking a diligent Customer Service Representative to become a part of our team in Fairfield, New Jersey. In this role, you will be responsible for order processing, shipping coordination, and inventory management. You will also track orders and provide exceptional service to our customers. This opportunity offers a contract to permanent employment.<br><br>Responsibilities:<br><br>• Manage customer orders efficiently and ensure accurate processing.<br>• Coordinate shipping efforts and maintain a close watch on inventory levels.<br>• Keep track of the status of orders and maintain necessary records.<br>• Provide excellent customer service and resolve any customer-related issues.<br>• Maintain a detail-oriented approach in all customer interactions.<br>• Exhibit strong verbal and written communication skills with customers.<br>• Handle large kitchen equipment orders, primarily for detail-oriented kitchens and restaurants. Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in the Real Estate & Property industry, based in New York. The position is primarily onsite and involves interacting with tenants, managing inbound communication, and maintaining detailed records. <br><br>Responsibilities: <br>• Handle inbound calls and emails in a detail oriented and timely manner<br>• Use Microsoft Excel to track customer interactions and ensure all data is accurate and up-to-date <br>• Provide exceptional customer service, answering tenant queries and resolving issues efficiently <br>• Utilize Yardi software for various tasks, where experience is beneficial but not mandatory<br>• Maintain a high level of knowledge about the real estate industry to better serve our customers<br>• Serve as a reliable point of contact for all customer-related inquiries <br>• Schedule appointments as needed, ensuring smooth and efficient operations <br>• Use Microsoft Word for documentation and correspondence purposes <br>• Perform order entry tasks with precision and accuracy <br>• Balance both inbound and outbound calls, demonstrating strong communication skills. Customer Service Representative We are seeking a Customer Service Representative to join our team in the Health Pharm/Biotech industry, located in Somerset, New Jersey. In this role, you will be the point of contact for our customers, primarily handling their inquiries and maintaining their accounts. <br><br>Responsibilities:<br><br>• Handle customer inquiries and provide accurate, valid, and complete information using the correct methods and tools <br><br>• Use customer service software to keep track of customer interactions, transactions, comments, and complaints <br><br>• Process customer applications and paperwork in a timely and efficient manner <br><br>• Maintain and update customer records in the database, including notes about interactions <br><br>• Work closely with other team members to meet and exceed customer service goals <br><br>• Use computer programs to track customer interactions and data <br><br>• Demonstrate patience and understanding when dealing with customers, especially those who may need extra assistance <br><br>• Resolve customer issues, directing them to the appropriate department or person if needed <br><br>• Regularly review customer accounts and take necessary actions based on their status <br><br>• Ensure customer satisfaction and provide detail oriented customer support. Customer Service Representative <p>We are offering a contract to possible hire, employment opportunity for a Sales Professional within the Outbound call center. This role is essential in driving revenue growth and expanding our market presence. The ideal candidate will possess a strong background in technology sales, exceptional negotiation skills, and a passion for delivering outstanding customer service. </p><p><br></p><p>Responsibilities</p><ul><li>High volume of outbound calls </li><li>Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.</li><li>Develop and implement effective sales strategies to achieve business objectives.</li><li>Negotiate contracts and close deals while adhering to company policies.</li><li>Collaborate with cross-functional teams to enhance product offerings based on market feedback.</li><li>Conduct market research to stay informed about industry trends and competitor activities</li></ul> Customer Service Representative <p>We are in search of a Customer Service Representative to join our team in the Parsippany, New Jersey area. This role offers a contract to permanent employment opportunity in the industry. As a Customer Service Representative, you will be at the forefront of maintaining customer satisfaction by ensuring the accuracy of customer orders and resolving any issues that arise. </p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Efficiently and accurately handle customer credit applications</p><p>• Keep customer credit records up-to-date and precise</p><p>• Respond to and resolve customer inquiries and complaints in a timely manner</p><p>• Review and process customer purchase orders in accordance with established procedures</p><p>• Confirm order details with customers within 24 hours of receipt</p><p>• Communicate actively with both new and existing customers regarding pricing, lead times, and any changes or requests</p><p>• Collaborate with the Logistics Team to gather and verify shipping information before directing an order to the appropriate warehouse</p><p>• Monitor open orders and shipments and notify customers proactively of any updates or issues related to their orders</p><p>• Work proactively with clients to understand their forecasts and future requirements to assist in planning shipments</p><p>• Ensure all order details, including pricing and quantity, are accurate before releasing an order</p> Customer Success Associate <p>Robert Half is seeking a Customer Service Representative to work for a dynamic organization where you'll play a key role in delivering exceptional service to our clients. We're looking for an empathetic, detail-oriented individual with excellent communication skills to assist customers with inquiries, issues, and requests. While bilingual proficiency is not required, preference will be given to candidates who can communicate fluently in both English and Spanish, enabling us to better serve our diverse customer base.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide outstanding customer service by responding to inquiries via phone, email, and/or live chat in a timely and professional manner.</li><li>Resolve product or service issues by clarifying customer concerns, identifying the best course of action, and ensuring a satisfactory resolution</li><li>Maintain accurate and thorough customer records by documenting interactions in the company’s CRM system.</li><li>Assist customers by providing clear information about products, services, and policies while demonstrating empathy and active listening skills.</li><li>Collaborate with internal teams to address customer inquiries that require additional research or specialized support.</li><li>Escalate complex or unresolved issues to the appropriate department while ensuring a seamless customer experience.</li><li>Uphold company standards, policies, and service guidelines to maintain customer trust and satisfaction.</li><li>Support team goals by achieving individual performance metrics, including response time, resolution efficiency, and customer satisfaction (Source: Robert Half Salary Guide).</li></ul><p><br></p> Outside Sales Representative <p>Robert Half is working with a local company near Allentown, PA area who is seeking a driven and organized Outside Sales Representative to join their team. As a valuable member of their team, your primary duties will involve identifying and engaging potential clients, presenting services, and negotiating contracts to drive growth of the business. In this role. it is vital to maintain customer satisfaction and build enduring relationships. </p><p><br></p><p>Responsibilities:</p><ul><li>Lead the process of sourcing potential new business</li><li>Cultivate and preserve relationships with stakeholders and managers </li><li>Execute sales pitches and effectively communicate the value of services</li><li>Negotiate pricing, contracts, and service terms </li><li>Observe and document sales activities, prospects, and action step</li><li>Work as a liaison to the operations team to ensure seamless induction of new clients </li><li>Recognize market patterns and competitors' approaches in order to adjust sales tactics accordingly</li></ul> Customer Liaison Specialist. <p>Robert Half is working with a dynamic company based in New York, seeking a Customer Liaison Specialist. This role involves providing exceptional customer service, processing orders, and liaising with various internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Manage high volumes of customer phone calls and provide quality service.</p><p>• Collaborate with the sales team to support clients, provide product information, and resolve issues.</p><p>• Maintain an extensive understanding of the brand and its products.</p><p>• Process payments and provide account information to customers and sales representatives.</p><p>• Track shipments using carrier websites and assist with other miscellaneous projects.</p><p>• Contribute to a team environment and work efficiently alongside teammates.</p><p>• Use Microsoft Office Suites to perform various tasks and maintain records.</p><p>• Utilize problem-solving skills to troubleshoot system issues.</p><p>• Handle invoicing, billing, and adjustments as necessary.</p><p>• Track and process returns and exchanges as required.</p><p>• Demonstrate the ability to learn new tasks quickly and thoroughly.</p><p>• Maintain attention to detail in all tasks.</p><p><br></p><p>If this person is you, please submit a word document version of your resume to victoria.iacoviello</p> Front Desk Coordinator We are offering a long term contract employment opportunity for a Front Desk Coordinator in the healthcare and social assistance industry, located in Staten Island, New York. As a Front Desk Coordinator, you will be the first point of contact for our clients, ensuring that their inquiries are resolved efficiently and effectively. Additionally, you will be tasked with administrative duties, including organizing files and data entry.<br><br>Responsibilities:<br><br>• Serve as the first point of contact for clients, providing exceptional customer service<br>• Efficiently answer a multi-line phone system, directing calls as necessary<br>• Accurately perform data entry tasks, ensuring the integrity of our records<br>• Utilize Microsoft Excel, Word, and Outlook to maintain customer records and communicate with clients<br>• Provide concierge services, ensuring client satisfaction and enhancing their experience<br>• Utilize interpersonal skills to build and maintain strong relationships with clients<br>• Perform administrative duties as required, including organizing files and ensuring the efficient operation of the front desk<br>• Assist in the resolution of customer inquiries, escalating issues when necessary. Sales & Customer Care Consultant We are in search of a Sales & Customer Care Consultant to join our team in the retail industry based in Mahwah, New Jersey. This role involves managing customer interactions across various channels, resolving customer issues promptly, and assisting customers with various inquiries. This role also requires a proactive approach to anticipate and mitigate any obstacles to a seamless customer experience.<br><br>Responsibilities:<br><br>• Serve as the initial point of contact for customers, ensuring an exceptional customer experience<br>• Address and resolve customer issues and complaints across various channels, including email, phone, live chat, and social media<br>• Assist customers with a range of inquiries, including product questions, returns, delivery, registration, and payments<br>• Take a proactive approach to anticipate and prevent any obstacles that could hinder a seamless customer experience<br>• Collaborate with colleagues across Customer Care and other internal departments to continuously strive to improve service and knowledge<br>• Handle tasks related to customer credit applications and maintain accurate customer credit records<br>• Monitor customer accounts and take appropriate action when necessary<br>• Contribute to meeting departmental goals, including sales, quality, and productivity targets<br>• Use skills such as answering inbound calls, customer service, data entry, email correspondence, and Microsoft Excel and Word to effectively perform job duties. Sales Support We are in search of a Sales Support team member in the retail industry, based in New York, New York, United States. This role provides a short term contract employment opportunity, where you will play a key role in supporting our sales efforts by managing customer inquiries, processing orders, and maintaining product knowledge. <br><br>Responsibilities<br>• Facilitate meetings, vendor fairs, and trade shows by ensuring necessary preparations such as arranging samples, shipping, and creating line sheets<br>• Responsible for processing orders, particularly for international accounts and other key accounts<br>• Manage Return Merchandise Authorization (RMA) creation<br>• Maintain in-office sample management for various product categories including optical, sun, and readers<br>• Develop a comprehensive understanding and general knowledge of our products<br>• Handle and resolve customer inquiries and issues promptly and professionally<br>• Contribute to developing customer service standards and maintaining the brand voice across all accounts<br>• Collaborate with internal teams to design and manage end-to-end process flows and execution<br>• Promote a positive work environment by treating all team members with respect and demonstrating that internal customers are as valuable as external ones. Associate General Counsel <p>Our client, a regional bank holding company with $64 billion in assets, is seeking an Assistant General Counsel to add to their team. </p><p><br></p><p>The Assistant General Counsel provides legal guidance, expertise and support to the bank on a variety of banking, regulatory and risk matters. Primary focus is on the applicability of federal and state banking laws and regulations to the company's deposit and consumer loan products and services, supporting a retail branch network. The role will be based in either New York City or northern New Jersey. </p><p><br></p><p>Responsibilities include, but are not limited to: </p><p>• Provide guidance and expertise on the applicability of federal and state banking laws and regulations to banking products and services, including the Truth in Savings Act, Truth in Lending Act, Equal Credit Opportunity Act, Electronic Funds Transfer Act, Fair Credit Reporting Act, Gramm-Leach Bliley Act and UDAAP.</p><p>• Provide guidance and expertise on banking laws and regulations in the areas of risk management, consumer lending, retail deposit products, and marketing activities.</p><p>• Provide guidance and support to various areas of the bank, including regulatory compliance, retail and branch banking, deposit operations, treasury solutions, digital banking, marketing, commercial lending, consumer lending and fraud risk management.</p><p>• Assist with monitoring and implementing changes in law.</p><p>• Work with representatives from various departments to address the legal requirements for policies, procedures, and disclosures.</p><p>• Prepare and revise standardized and customized templates, checklists, correspondence, bank forms and agreements.</p><p>• Provide legal support for strategic initiatives and new product and services offerings across the bank.</p><p><br></p> Medical collector <p>We are on the lookout for a diligent Medical Biller to join our healthcare team based in Allentown, Pennsylvania. This role involves maintaining financial records, processing transactions, and ensuring efficient, accurate claims management.</p><p><br></p><p>Responsibilities:</p><p>•           Reviewing open accounts for collection efforts.</p><p>•           Making outbound collection calls in a detail-oriented manner while keeping and improving customer relations.</p><p>•           Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.</p><p>•           Collect customer payments in accordance with payment due dates.</p><p>•           Identify issues attributing to account delinquency and discuss them with management.</p><p>•           Review and monitor assigned accounts and all applicable collection reports.</p><p>•           Provide timely follow-up on payment arrangements.</p><p>•           Mail correspondence to customers to encourage payment of delinquent accounts.</p><p>•           Faxes documents to accounts and follow up.</p><p><br></p><p>For immediate consideration please apply directly to job posting or call 610-882-1600</p> Sr. Receptionist We are offering a short term contract employment opportunity for a Sr. Receptionist in New York, New York, United States. This role lies at the heart of our operations, where you will be the face of our company, ensuring a hospitable environment for visitors and assisting with vital administrative tasks. <br><br>Responsibilities:<br>• Serve as the primary point of contact for visitors, ensuring a warm and detail oriented welcome<br>• Efficiently manage the reception desk and switchboard operations<br>• Proactively liaise with partners and attorneys regarding visitor arrivals<br>• Coordinate and book conference rooms for internal staff using our event management system<br>• Oversee the ordering and coordination of catering services, communicating effectively with vendors<br>• Maintain a composed demeanor in a busy environment, managing a high volume of visitors<br>• Provide administrative support, including maintaining accurate logs and records<br>• Utilize Microsoft Word, Excel, and Outlook for administrative tasks and communication<br>• Prioritize tasks effectively to ensure a smooth flow of office functions<br>• Collaborate within a team environment, wearing multiple hats as required. Receptionist We are seeking a Receptionist to join our team in the gambling industry, located in New York, New York. The Receptionist will be responsible for managing a multi-line phone system, providing customer service, handling data entry tasks, and dealing with email correspondence. This role offers a short-term contract employment opportunity. <br><br>Responsibilities:<br><br>• Manage a multi-line phone system, ensuring all calls are answered promptly and directed to the appropriate department<br>• Provide excellent customer service, addressing customer inquiries and resolving issues promptly<br>• Maintain and organize files, ensuring all customer information is accurate and up to date<br>• Handle data entry tasks, inputting customer information into our database accurately and efficiently<br>• Manage email correspondence, responding to customer inquiries, and forwarding emails to the appropriate department<br>• Utilize Microsoft Word, Excel, and Outlook to perform daily tasks<br>• Schedule appointments, coordinating with team members and customers to ensure smooth operations<br>• Use interpersonal skills to build strong relationships with customers and team members. Collections Specialist <p>We are in search of a Collections Specialist to join our clients team located in Middlesex County, New Jersey. In this role, you'll be a crucial part of our team, managing customer accounts, resolving inquiries, and ensuring our operations run smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Ensuring efficient and accurate processing of customer credit applications.</p><p>• Keeping a detailed and up-to-date record of customer credit information.</p><p>• Handling and resolving customer inquiries in a timely manner.</p><p>• Monitoring customer accounts and taking necessary actions when needed.</p><p>• Making regular collection calls to customers regarding past due receivables.</p><p>• Keeping track of follow-up dates and ensuring they are up-to-date.</p><p>• Approving parts, service, and rentals within the assigned credit limit.</p><p>• Negotiating approvals and payments with clients.</p><p>• Informing management or sales personnel about delinquent accounts or disputes.</p><p>• Preparing accounts for Bad Debt with appropriate documentation.</p> Receptionist We are seeking a meticulous and efficient Receptionist to join our team located in New York, New York. As a Receptionist, your primary responsibility will be to oversee customer service, manage data entry tasks, and ensure smooth communication through email correspondence. This role offers a long-term contract employment opportunity.<br><br>Responsibilities:<br><br>• Effectively manage a multi-line phone system, ensuring all incoming calls are answered and directed appropriately<br><br>• Deliver top-tier customer service by addressing customer inquiries and resolving any issues promptly<br><br>• Accurately enter and update customer data in the system to maintain up-to-date records<br><br>• Handle email correspondence with detail and promptness, ensuring all communications are responded to in a timely manner<br><br>• Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to perform various administrative tasks<br><br>• Organize files systematically for easy retrieval and reference<br><br>• Schedule appointments accurately, ensuring no overlaps or scheduling conflicts<br><br>• Utilize interpersonal skills to foster a welcoming and detail-oriented environment for all visitors and callers. Collections Specialist <p><strong>Position Overview:</strong></p><p>We are seeking a <strong>Collections Specialist</strong> to join our Finance team in a fast-paced environment. This role is based fully on-site near Englewood, NJ, with potential for permanent hire.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Make 60–100 collection calls daily to customers with outstanding balances.</li><li>Review invoices and statements; process and schedule payments (credit card/ACH).</li><li>Enroll customers in online portals and send aging balance reports.</li><li>Provide cash forecasting and handle payment applications/credit memos.</li><li>Approve/reject orders, manage credit holds, and create payment plans when needed.</li></ul><p><strong>Qualifications:</strong></p><ul><li>3+ years of collections experience required.</li><li>Strong reconciliation, billing, and cash application skills.</li><li>Proficiency in Excel, Word, and Outlook; experience in sanitation/recycling is a plus.</li><li>Excellent communication and negotiation skills with the ability to manage high email/call volumes.</li><li>Bilingual in Spanish is a plus.</li></ul><p><br></p>
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