20 results for Support Associate in New York, NY

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting. Responsibilities: · Obtain precertification's authorizations and other referrals as assigned· Meet with patients to discuss billing questions collection TOS and other outstanding balances.· Validate insurance and other billing information.· Presenting data to appropriate parties and partnering to develop resolutions· Ability to take and make patient phone calls and assist client front desk operations

Associate Director, Case Management Systems We are in search for an Associate Director, Case Management Systems to join our team in the non-profit industry located in New York. In this role, you will hold a pivotal position to ensure our technology solutions are in alignment with the organization's mission and operational goals. Your focus will be on case management systems and other enterprise applications, optimizing them to support the various programs, departments, and operations within our organization. Responsibilities: • Lead the design, implementation, and support of case management systems and other enterprise applications across the organization. • Develop a strategic vision for the case management systems and enterprise applications to align with the organization's mission and operational goals. • Collaborate with senior leadership, program directors, and departmental stakeholders to assess needs and recommend tailored solutions. • Oversee the selection, implementation, and ongoing management of case management systems and other enterprise applications. • Identify opportunities for process automation, systems integration, and improvements to maximize system functionality and user experience. • Supervise and build capacity within the case management systems and enterprise applications team. • Plan and manage projects related to case management and enterprise applications, including timelines, budgets, and deliverables. • Ensure systems provide robust reporting capabilities to support performance measurement, grant compliance, and program evaluation. • Act as the liaison between technical teams, program staff, and organizational leadership to bridge communication and align objectives. • Build and maintain relationships with vendors, consultants, and technology partners.

Customer Care Associate Job Title: Customer Care AssociateJob Summary: The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.Key Responsibilities:<ul><li>Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.</li><li>Identify trends and share feedback to improve service delivery and processes.</li><li>Build strong relationships with customers by understanding their needs and delivering tailored solutions.</li><li>Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.</li><li>Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.</li><li>Maintain accurate and detailed records of customer interactions in CRM systems.</li><li>Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.</li><li>Support peers and contribute to a positive team environment by sharing knowledge and best practices.</li><li>Engage in self-development through training, feedback, and coaching to enhance personal performance.</li></ul>

Senior International Tax Associate We are in search of a Senior International Tax expert to join our team situated in Stamford, Connecticut. The selected candidate will focus on US International Tax Reporting, Compliance, and Planning, playing an essential role in ensuring compliance with US International Tax Laws and Regulations. The role also involves analyzing tax implications of international transactions and offering valuable insights to optimize the organization's tax position. Responsibilities • Accurately prepare US international tax returns, including Forms 5471, 8858, 8865, and all other relevant forms and schedules related to TCJA. • Calculate E& P, Subpart F, GILTI, FDII, BEAT, §163(j), and foreign tax credit for quarterly and annual reporting. • Assist in the formulation and execution of tax planning strategies for international transactions. • Collaborate with cross-functional teams to ensure accurate reporting and disclosures of international tax matters in financial statements. • Offer assistance on transfer pricing matters, which includes documentation and compliance. • Provide support during tax audits and respond to inquiries related to US international tax matters. • Assist with the calculation of international tax-related financial reporting items, including APB 23 liability. • Analyze and interpret US international tax laws, regulations, and treaties to ensure compliance and mitigate risks. • Participate in projects aimed at developing solutions to automate, streamline, and improve tax processes. • Identify potential process improvements and propose ideas for streamlining processes and reporting procedures. • Build and maintain relationships with various personnel at the Executive Office, including Accounting, Treasury, Legal, and Finance, along with personnel at the business unit locations.

Financial Associate We are looking for a Financial Associate to join our team based in Trevose, Pennsylvania. In this role, you will be responsible for a variety of financial and administrative tasks, including account management, invoicing, and financial audits. Responsibilities: • Utilize Quickbooks Online to manage and maintain client accounts • Manage monthly administrative invoicing and distribution • Communicate effectively with all entities associated with a client account, such as account managers, clients, sales representatives, and brokers • Conduct bank account reconciliations and assist with any financial audits or inquiries • Uphold and apply appropriate financial policies and procedures • Execute daily deposits and distribution tasks • Oversee accounts receivable management; prepare and track receipt of client invoicing • Provide accounts payable support and backup accounts payable staff • Monitor finance group email box and respond to inquiries in a timely manner • Use Microsoft Excel and other tools for data management and reporting

Merchandising Associate We are in search of a Merchandising Associate for our client located in the Old Bridge, New Jersey area. As a Merchandising Associate, your main duty will be to analyze sales trends, maintain data within various categories, and provide insight into market conditions. Responsibilities:• Carefully analyze and comprehend sales trends within GM/HBC & Store Supplies categories.• Keep a close watch on market conditions, providing valuable insights where necessary.• Maintain and manage data related to various categories in the store.• Coordinate efforts to understand and improve market conditions.• Effectively handle the task of merchandising, ensuring the store is well-stocked and appealing to customers.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Customer Service/Logistics Specialist A busy company in the Morris Plains area is seeking a Customer Service/Logistics Specialist to join a growing company. This Customer Service/Logistics Specialist will get the chance to join a dynamic team that works well with each other and collaborate. This Customer Service/Logistics Specialist opportunity offers a flexible working schedule and the ability to advance your career. The ideal Customer Service/Logistics Specialist will have a blended background in both customer service and logistics, and has strong ERP systems experience. Other responsibilities of this Customer Service/Logistics Specialist will include but not be limited to: Responsibilities:• Proactively manage communication with new clients and distributors, providing guidance on order and fulfillment processes• Acting as a central point of contact for international clients and distributors for pricing, documentation requests, and purchase order processing• Accurately receive, review, and process international client purchase orders• Evaluate and deliver international shipping & logistics quotes• Oversee the successful export and delivery of orders to international clients, while keeping all relevant parties informed• Track open orders and manage client expectations proactively• Collaborate with Associate Director, Purchasing to prepare and submit purchase orders• Handle communication with suppliers on open orders and shipment status• Monitor incoming shipments to understand delivery timing• Coordinate with the Quality Team to align necessary documentation• Assist in updating the International Sales Team on topics related to lead time, inventory, shortages, etc.• Maintain records of purchase orders and associated documents for all orders• Verify costs of products and vendor quotes to ensure they are correctly captured. This Customer Service/Logistics Specialist position is paying between $75,000 and $80,000 annually depending on experience. If interested in this Customer Service/Logistics Specialist role, apply today!

Relationship Manager Robert Half is partnering with a leading financial services firm is seeking a talented and motivated Relationship Manager (Associate Director) to join our Portfolio team. This role is responsible for managing client relationships, ensuring sound credit structures, and mitigating credit risk through proactive portfolio management. This is an exciting opportunity for a professional who enjoys analyzing high-growth companies, optimizing credit procedures, and contributing to a dynamic financial ecosystem. Responsibilities<ul><li>Lead executive-level conversations with clients, demonstrating a strong understanding of their business objectives, challenges, and financial health.</li><li>Oversee and manage day-to-day funding requests to ensure smooth operations.</li><li>Analyze portfolio performance, identify trends, and recommend strategic actions to maintain credit quality.</li><li>Manage renewals, annual reviews, and interim credit analyses to support a well-structured portfolio.</li><li>Review and execute amendment requests to accommodate evolving client needs.</li><li>Support a seamless transition for clients from Underwriting to Portfolio Management.</li><li>Develop and refine operational processes, policies, and procedures to enhance efficiency and scalability as the portfolio grows.</li></ul>

Bookkeeper/Office Manager We are seeking a skilled and organized Bookkeeper/Office Manager to oversee financial bookkeeping and ensure smooth office operations for a client of ours based in Brooklyn. This is a dual-role position that requires a detail-oriented, proactive individual who can handle accounting responsibilities while managing administrative tasks effectively. Key Responsibilities: Bookkeeping:<ul><li>Maintain and process financial records, including accounts payable, accounts receivable, payroll, and tax filings.</li><li>Reconcile bank and credit card statements on a regular basis.</li><li>Prepare financial reports and assist with budgeting and forecasting activities.</li><li>Ensure compliance with financial regulations and standards.</li><li>Manage invoicing processes and follow up on outstanding payments to maintain cash flow integrity.</li></ul>Office Management:<ul><li>Oversee office operations, ensuring smooth day-to-day activities such as scheduling, supplies inventory management, and vendor coordination.</li><li>Act as the point of contact for employee queries, office protocols, and administrative support.</li><li>Implement and maintain organizational systems to improve office efficiency.</li><li>Coordinate with external partners, including IT support, HR specialists, facilities managers, and vendors, as needed.</li><li>Aid in onboarding procedures and maintain personnel files.</li></ul>

Controller We are currently seeking a Controller for our team based in the East Windsor, New Jersey area. In this role, you will be managing financial operations and HR-related tasks. You will be accountable for managing the general ledger, handling inventory, financial reporting, and maintaining accurate employee data. This role is also responsible for being the primary point of contact for IT support, which is outsourced to a third party. Responsibilities:Financial Management<ul><li>Lead with confidence as you oversee all accounting operations, including crafting Financial Statements, managing the General Ledger, and preparing journal entries.</li><li>Spearhead budget creation, forecasting, and account analysis to drive smarter financial decisions.</li><li>Deliver impactful monthly financial management reports to keep the team informed and aligned.</li><li>Take charge of recording daily raw material consumption from BOM data on production reports.</li><li>Maximize the potential of Microsoft Navision Dynamics Business Central 365 by leveraging it as the cornerstone of our ERP systems.</li><li>Manage banking operations seamlessly, including monitoring cash balances, initiating wire transfers, reconciling accounts, processing deposits through BOA CashPro, and ensuring financial accuracy.</li><li>Handle online customer credit card payments with precision and care.</li><li>Collaborate with external auditors at year-end, ensuring compliance with tax filings and supporting a smooth audit process.</li><li>Provide strong leadership by supervising Accounts Payable/Receptionist Associate and Accounts Receivable/Billing Associate positions.</li><li>Proactively manage state filings and other regulatory requirements as needed.</li><li>Partner with the General Manager and CEO as a trusted advisor on all financial and HR matters.</li></ul>Human Resources<ul><li>Manage payroll operations seamlessly, ensuring timely and accurate preparation of weekly and semi-monthly ADP payrolls.</li><li>Oversee the administration of employee benefits, including health insurance, retirement plans, and life insurance, ensuring prompt payment of monthly premiums.</li><li>Serve as a supportive and approachable resource for employee relations and issue resolution.</li><li>Maintain accurate personnel records while ensuring compliance with HR policies and procedures.</li><li>Track employee attendance to promote consistency and accountability.</li></ul>Information Technology<ul><li>Partner with third-party IT vendors to manage software and hardware operations effectively.</li><li>Step up to troubleshoot occasional IT hardware issues, ensuring minimal disruptions to day-to-day activities.</li></ul>

Cloud Security Engineer We are looking to hire a Cybersecurity Infrastructure Engineer! Reporting to the Director of Cybersecurity, the Cybersecurity Infrastructure Engineer supports and maintains the organization's cybersecurity infrastructure. Responsibilities include designing secure network architectures, applying advanced security measures, and managing security policies on firewalls and intrusion detection systems. The engineer also administers continuous vulnerability management using Qualys WAS. Proficiency in AWS, Azure, Cloudflare’s WAF, and DDoS protection are essential. A strong understanding of networking, protocols, and expertise in scripting languages like Python and PowerShell for automation tasks, as well as integrating and securing APIs and TLS (SSL) certificates, is required If interested, apply today!

Accounting Clerk We are seeking a detail-oriented Accounting Clerk to support an accounting team with day-to-day financial transactions and administrative tasks. This role involves processing invoices, reconciling accounts, and maintaining accurate financial records. The ideal candidate has strong organizational skills, attention to detail, and a basic understanding of accounting principles.Key Responsibilities:<ul><li>Assist with accounts payable and accounts receivable processes</li><li>Enter and verify financial transactions in accounting software</li><li>Reconcile bank statements and credit card transactions</li><li>Prepare and process invoices, payments, and expense reports</li><li>Maintain organized financial records and documentation</li><li>Assist with month-end and year-end closing activities</li><li>Respond to vendor and customer inquiries regarding billing and payments</li><li>Support the accounting team with data entry and report generation</li><li>Ensure compliance with company policies and accounting standards</li></ul>

Sales Associate We are on the lookout for a skilled Sales Associate with retail or wholesale industry experience to join our Client's team in New York. In this role, you will be the driving force behind the development of our products, ensuring accurate record-keeping and delivering top-notch customer service. You will also play a crucial role in sales meetings and correspondence with their valued customers. Responsibilities:• Oversee the progression of product development, including design and trends.• Collaborate with the artistic department and design team to ensure timely completion of projects.• Engage actively in sales meetings, taking note of buyer feedback and comments.• Uphold an organized and accurate record of all styles and orders, while tracking shipping details.• Review samples sent by the factory, ensuring all styles are cohesive and narrate a coherent story.• Utilize your keen eye for detail and color to communicate necessary changes to the factory.• Assist in setting up customer quote sheets and Purchase Order detail sheets for order placement.• Address customer revisions as required.• Leverage your experience with B2B sales and answering inbound calls to ensure customer satisfaction.• Utilize your proficiency in VLOOKUP and Pivot Table to manage and analyze data effectively. If this person is you, please apply today to victoria.iacoviello@roberthalf

Legal Assistant Our client, a boutique law firm, is seeking an experienced Legal Assistant with a concentration in Federal Court Litigation to join their esteemed law firm. The ideal candidate will have preferred experience in Intellectual Property (IP) cases and will be responsible for crucial administrative duties. Responsibilities Include: 1. Preparing document shells and ensuring they are accurately formatted for attorney completion. 2. Managing all aspects of the docketing and calendaring systems to maintain vital dates and deadlines. 3. Preparing expense reports in a timely and efficient manner. 4. Arranging travel accommodations – flights, hotels, car services, etc., for attorneys as needed. 5. Providing general administrative support to attorneys including dealing with phone calls, handling mail and faxes, maintaining electronic and hard copy filing systems, etc. 6. Assisting with trial preparations and document management. 7. Performing other related tasks as needed. Qualifications: 1. 3+ years of legal assistant experience in Federal Court Litigation is required. 2. Familiarity with Intellectual Property (IP) cases is highly preferred. 3. Proficient in Microsoft Office Suite, and knowledge of legal management software. 4. Demonstrated ability to effectively organize, prioritize, and manage multiple assignments while meeting tight deadlines. 5. Strong interpersonal skills, ability to communicate professionally with clients, colleagues, and courts. 6. Associate's or Bachelor’s degree in related field, Paralegal certification is a plus. This is an excellent opportunity to work with a dedicated team focused on providing top-quality legal services. We offer a competitive compensation package and a supportive work environment.

Credit & Collections Analyst Credit and Collections Analyst – Employee-Friendly International Company (Bergen County, NJ)Are you a detail-oriented professional with a knack for numbers and a passion for problem-solving? Join our dynamic and employee-friendly international company in Bergen County as a Credit and Collections Analyst! What You'll Do:<ul><li>Support the Corporate Credit Manager in collecting past-due accounts across multiple locations.</li><li>Assist with A/R administrative tasks, including contacting customers with credit balances.</li><li>Review and release sales orders on credit hold.</li><li>Analyze A/R aging reports and help assess bad debt accounts.</li><li>Review wire payments and ensure proper account identification.</li><li>Collaborate with A/R teams and inside sales representatives to resolve payment discrepancies.</li><li>Assist in assigning payment terms for service centers and generate monthly A/R reports.</li><li>Perform administrative tasks and ad hoc projects as needed.</li></ul>

Collections Representative Expanding New York City organization is seeking a Collections Representative for our client's dynamic team. If you have 1+ years of collections experience, excellent communication skills, and enjoy problem-solving, this could be the perfect opportunity for you! Responsibilities:<ul><li>Manage inbound and outbound collection calls to customers ensuring prompt resolution of past-due accounts.</li><li>Negotiate payment terms and set up repayment schedules that align with company policies.</li><li>Conduct account reviews, research payment discrepancies, and provide timely follow-ups to clients.</li><li>Maintain accurate documentation of all collection efforts and ensure compliance with company and legal requirements.</li><li>Partner with internal teams to address client concerns and deliver a positive customer experience.</li><li>Support monthly reporting and meet individual and team collection goals.</li></ul>

Bookkeeper A results-oriented Bookkeeper is needed for multiple positions in the Easton area. In this role, you will be responsible for maintaining financial records, ensuring compliance with legal requirements, and preparing financial reports. This position is ideal for a detail-oriented, success-driven individual who thrives in a structured and rewarding environment. Key Responsibilities:<ul><li>Develop and maintain a system to track financial transactions by establishing a chart of accounts and defining bookkeeping policies.</li><li>Verify, allocate, and post transactions to subsidiary accounts and reconcile discrepancies.</li><li>Ensure accuracy by balancing subsidiary accounts and preparing a trial balance for reconciliation.</li><li>Maintain and update the general ledger by summarizing subsidiary account data.</li><li>Prepare and analyze financial reports to track trends and provide insights for management.</li><li>Ensure compliance with federal, state, and local financial regulations by studying legal requirements and filing necessary reports.</li><li>Maintain organized and accurate historical records by filing financial documents.</li><li>Assist with audits and provide financial data as needed.</li><li>Support the accounting team and contribute to overall company efficiency.</li></ul> For IMMEDIATE consideration, please apply directly to this posting or call 610-882-1600.

Attorney/Lawyer Our client, a sophisticated boutique IP law firm, is seeking a patent litigation associate to join their team. Attorney will take an active role in a busy and thriving patent litigation practice focused on cases filed in Federal District Courts and the Patent Trial and Appeal Board. Attorney will be expected to conduct infringement and validity analysis; prepare pleadings and infringement contentions; conduct research and draft substantive briefing; prepare patent owner responses in PTAB proceedings; conduct document discovery; assist in preparation of witnesses for depositions; and assist in pre-trial proceedings and at trial. Attorney will be exposed to and given significant responsibility commensurate with his or her ability and appetite for a challenge. This includes the opportunity to conduct depositions, participate in oral argument, including in claim construction and other substantive matters, and to work with experts on preparation of expert reports.

Cloud Network Engineer We are offering a contract for a permanent position as a Cloud Network Engineer in Woodbridge, New Jersey. This role involves leading and defining global network architecture across AWS and Azure, guiding other network engineers, and working with various stakeholders to design comprehensive network solutions. Responsibilities: • Architecting comprehensive global network solutions across AWS and Azure. • Leading technical decisions, coordinating, integrating services, and managing projects for various business units. • Producing detailed diagrams and documentation for networks, operational methodologies, standards, policies, and procedures. • Collaborating with vendors and service providers for continuous improvement of networks. • Creating roadmaps for products and deployments. • Driving network and process innovation through research and evaluation of both cutting-edge and well-established technologies. • Participating in discussions on requirements/architecture, design reviews, UAT, and deployment/training processes of various projects and products. • Defining network requirements and aligning technology roadmaps. • Implementing industry best practices in architecting solutions. • Configuring AWS and Azure related to network configuration across public clouds.